Europe Customer Communications Management Market By Component (Solution and Services), By Organization Size (Large Enterprises and Small & Medium Enterprises), By Deployment Mode (On-premise and Cloud), By End User (IT & Telecom, Retail & eCommerce, BFSI, Healthcare, Energy & Utilities, Government & Defense and Others), By Country, Growth Potential, Industry Analysis Report and Forecast, 2021 - 2027
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Market Report Description
The Europe Customer Communications Management Market would witness market growth of 11% CAGR during the forecast period (2021-2027).
The crucial parts of CCM solutions include document composition, email marketing, SMS communication, printer management, data analysis, data extraction, and portal technology. The software for data extraction assists the companies to integrate the data from various sources and evaluate it to generate more actionable insights from individual customers. These insights help the company in analyzing their marketing mix and creating better & customized promotional programs for their customers. The document composition engine creates a print stream or XML data to assists in the creation of documents that can be printed or even circulated through electronic medium. The print management software supports the management of routing and distribution of print jobs to one printer or many connected printers.
With the increasing competition in the market, organizations across Europe are widely adopting CCM solution to create a transparent communication model with their customers. It also helps them to generate insights by studying the buying and preference pattern of the customers, which helps in the launch of improved products & services by the companies. In addition, the presence of key market players in this region would also spur market growth.
Thus, it is important for the companies to understand customers’ need and better engage them with their brand to develop more trust and loyalty towards the brand. Customers also shift to another brand very easily, which makes it more important for the companies to connect with the customer. So, Europe is estimated to record a substantial growth rate during the forecast period.
Moreover, CCM solutions help in serving the available clients of companies in a better manner. It also focuses on gaining more and more customers for the companies and build brand loyalty & trust in them. It aims to grow the customer base for the company along with maintaining its customers in the long term. By using CCM, communication is being established between customers & business to garner all the important information related to customers to convert it into insights.
The Germany market dominated the Europe Small & Medium Enterprises Customer Communications Management Market by Country 2020, thereby, achieving a market value of $58.5 million by 2027. The UK market is showcasing a CAGR of 11.9% during (2021 - 2027). Additionally, The France market is poised to grow at a CAGR of 13.6% during (2021 - 2027).
Based on Component, the market is segmented into Solution and Services. Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on Deployment Mode, the market is segmented into On-premise and Cloud. Based on End User, the market is segmented into IT & Telecom, Retail & eCommerce, BFSI, Healthcare, Energy & Utilities, Government & Defense and Others. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Adobe, Inc., Oracle Corporation, Capgemini SE, Newgen Software Technologies Limited, OpenText Corporation, Zendesk, Inc., Hyland Software, Inc., Quadient SA, PLDT, Inc. (Smart Communications, Inc.), and ISIS Papyrus Europe AG.
Scope of the Study
Market Segments Covered in the Report:
By Organization Size
- Large Enterprises
- Small & Medium Enterprises
By Deployment Mode
- IT & Telecom
- Retail & eCommerce
- Energy & Utilities
- Government & Defense
- Rest of Europe
Key Market Players
List of Companies Profiled in the Report:
- Adobe, Inc.
- Oracle Corporation
- Capgemini SE
- Newgen Software Technologies Limited
- OpenText Corporation
- Zendesk, Inc.
- Hyland Software, Inc.
- Quadient SA
- PLDT, Inc. (Smart Communications, Inc.)
- ISIS Papyrus Europe AG
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