Published Date: 14-Jun-2021
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According to a new report Global Customer Communications Management Market, published by KBV research, The Global Customer Communications Management Market size is expected to reach $2.6 billion by 2027, rising at a market growth of 11.8% CAGR during the forecast period.
The Solution market dominated the Global Customer Communications Management Market by Component 2020. The increasing importance of every interaction among the companies results in better communication & influence of customers’ perception regarding any product or brand. Solutions like ML, analytics, omnichannel, and workforce optimization are some of the main modern customer services solutions that help brands & products to get a competitive edge.
The on-premise segment procured the maximum revenue share in the global CCM market in 2020. This deployment type is majorly utilized in various verticals such as BFSI, and government & defense, primarily to safeguard sensitive data, accounting information, financial records, and money transfers. It is among the conventional approaches utilized to implement CCM solutions across companies.
Region-wise, North America is anticipated to emerge as the leading region with the largest share in the market over the forecast period. This region is more advanced in terms of technology with the highest amount of early adopters along with that the presence of key market players, and these factors are responsible for highest market revenue share of the region over the forecast period. This region has significantly adopted the new tools in customer data analytics & real-time reporting.
The market research report has exhaustive quantitative insights providing a clear picture of the market potential in various segments across the globe with country wise analysis in each discussed region. The key impacting factors of the market have been discussed in the report with the elaborated company profiles of Adobe, Inc., Oracle Corporation, Capgemini SE, Newgen Software Technologies Limited, OpenText Corporation, Zendesk, Inc., Hyland Software, Inc., Quadient SA, PLDT, Inc. (Smart Communications, Inc.), and ISIS Papyrus Europe AG.
By Organization Size
By Deployment Mode
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