Global Speech Analytics Market By Component (Solution - Speech Engine Solution, Indexing, Analysis, & Query Tools, Reporting & Visualization Tools; Services - Professional, Managed), Application (Customer Experience Management, Agent Performance Monitoring, Sales Performance Management, Call Monitoring & Competitive Intelligence), Deployment Type (Cloud, On-Premise), Vertical (BFSI, Government, Energy & Utilities, Healthcare, Media & Entertainment, Retail, Telecom & IT, Travel & Hospitality)

Analysis of Market Size & Trends

The Global size is expected to reach $2.5 billion by 2023, rising at a market growth of 17% CAGR during the forecast period. Speech analytics is used in identifying patterns and trends from the historical and real-time customer data and devise retention strategies and as a result, limit customer churning. This would help companies to enhance customer experience. The BFSI segment is witnessing massive transformation with increasing investments into data analysis. Companies operating in the BFSI segment are focusing on customer experience management to accelerate customer acquisition, improve business loyalty, and enhance customer retention ratio. The retail and eCommerce vertical is expected to grow at the highest CAGR during the forecast period, due to an increased focus on reducing customer churn rate.

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Based on Component, the market report segments the market into Solution and Services. Solution type includes Speech Engine, Indexing, Analysis, & Query Tools, and Reporting & Visualization Tools. The Services type includes Professional and Managed Services.Based on Application, the segments the market into Customer Experience Management, Agent Performance Monitoring, Sales Performance Management, Call Monitoring & Competitive Intelligence, and Others. Based on Organization Size, the segments the market into Small & Medium Enterprises and Large Enterprises. Based on Deployment Type, the market report segments the market into Cloud and On-Premise. Based on Vertical, the market report segments the market into BFSI, Government, Energy & Utilities, Healthcare, Media & Entertainment, Retail, Telecom & IT, Travel & Hospitality, and Others. Based on Regions, the segments the market into North America, Europe, Asia Pacific, and Latin America, Middle East & Africa.

The market research report covers the competition analysis of key stake holders of the Global . Key companies profiled in the report include Verint Systems, NICE Ltd., CallMiner, Avaya, Hewlett Packard Enterprise (HPE) Company, VOCI Technologies, Zoom International, Clarabridge, Almawave, and Calabrio, Inc.

Scope of the Speech Analytics Market Analysis

By Component

• Solution
  • Speech Engine
  • Indexing, Analysis, & Query Tools
  • Reporting & Visualization Tools
• Services
  • Professional
  • Managed

By Application

• Customer Experience Management
• Agent Performance Monitoring
• Sales Performance Management
• Call Monitoring & Competitive Intelligence
• Others

By Deployment Type

• Cloud
• On-Premise

By Organization Size

• Small & Medium Enterprises
• Large Enterprises

By Vertical

• BFSI
• Government
• Energy & Utilities
• Healthcare
• Media & Entertainment
• Retail
• Telecom & IT
• Travel & Hospitality
• Others

By Geography

• North America Size
  • US Size
  • Canada Size
  • Mexico Size
  • Rest of Global Size
• Europe
  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Singapore
  • Malaysia
  • Rest of Asia Pacific
• LAMEA
  • Brazil
  • Argentina
  • UAE
  • Saudi Arabia
  • South Africa
  • Nigeria
  • Rest of LAMEA

Companies Profiled

• Verint Systems
• NICE Ltd.
• CallMiner
• Avaya
• Hewlett Packard Enterprise (HPE) Company
• VOCI Technologies
• Zoom International
• Clarabridge
• Almawave
• Calabrio, Inc.