Speech Analytics Market Size, Share & Growth Analysis Report 2023

Global Speech Analytics Market By Component (Solution - Speech Engine Solution, Indexing, Analysis, & Query Tools, Reporting & Visualization Tools; Services - Professional, Managed), Application (Customer Experience Management, Agent Performance Monitoring, Sales Performance Management, Call Monitoring & Competitive Intelligence), Deployment Type (Cloud, On-Premise), Vertical (BFSI, Government, Energy & Utilities, Healthcare, Media & Entertainment, Retail, Telecom & IT, Travel & Hospitality)

Published Date: March-2018 | Number of Pages: 400 | Format: PDF | Report ID: KBV-347

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Market Report Description

The Global size is expected to reach $2.5 billion by 2023, rising at a market growth of 17% CAGR during the forecast period. Speech analytics is used in identifying patterns and trends from the historical and real-time customer data and devise retention strategies and as a result, limit customer churning. This would help companies to enhance customer experience. The BFSI segment is witnessing massive transformation with increasing investments into data analysis. Companies operating in the BFSI segment are focusing on customer experience management to accelerate customer acquisition, improve business loyalty, and enhance customer retention ratio. The retail and eCommerce vertical is expected to grow at the highest CAGR during the forecast period, due to an increased focus on reducing customer churn rate.

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Based on Component, the market report segments the market into Solution and Services. Solution type includes Speech Engine, Indexing, Analysis, & Query Tools, and Reporting & Visualization Tools. The Services type includes Professional and Managed Services.Based on Application, the segments the market into Customer Experience Management, Agent Performance Monitoring, Sales Performance Management, Call Monitoring & Competitive Intelligence, and Others. Based on Organization Size, the segments the market into Small & Medium Enterprises and Large Enterprises. Based on Deployment Type, the market report segments the market into Cloud and On-Premise. Based on Vertical, the market report segments the market into BFSI, Government, Energy & Utilities, Healthcare, Media & Entertainment, Retail, Telecom & IT, Travel & Hospitality, and Others. Based on Regions, the segments the market into North America, Europe, Asia Pacific, and Latin America, Middle East & Africa.

The market research report covers the competition analysis of key stake holders of the Global . Key companies profiled in the report include Verint Systems, NICE Ltd., CallMiner, Avaya, Hewlett Packard Enterprise (HPE) Company, VOCI Technologies, Zoom International, Clarabridge, Almawave, and Calabrio, Inc.

Scope of the Speech Analytics Market Analysis

By Component

Solution
- Speech Engine
- Indexing, Analysis, & Query Tools
- Reporting & Visualization Tools
Services
- Professional
- Managed

By Application

Customer Experience Management
Agent Performance Monitoring
Sales Performance Management
Call Monitoring & Competitive Intelligence
Others

By Deployment Type

Cloud
On-Premise

By Organization Size

Small & Medium Enterprises
Large Enterprises

By Vertical

BFSI
Government
Energy & Utilities
Healthcare
Media & Entertainment
Retail
Telecom & IT
Travel & Hospitality
Others

By Geography

North America Size
- US Size
- Canada Size
- Mexico Size
- Rest of Global Size
Europe
- Germany
- UK
- France
- Russia
- Spain
- Italy
- Rest of Europe
Asia Pacific
- China
- Japan
- India
- South Korea
- Singapore
- Malaysia
- Rest of Asia Pacific
LAMEA
- Brazil
- Argentina
- UAE
- Saudi Arabia
- South Africa
- Nigeria
- Rest of LAMEA