North America Unified Communications Market By Organization Size (Large Enterprises and Small & Medium Enterprises), By Solution (Instant & Unified Messaging, Audio & Video Conferencing, IP Telephony, and Others), By Product (On-premise and Hosted), By End User (Enterprises, Government, Healthcare, Education and Others), By Country, Growth Potential, Industry Analysis Report and Forecast, 2021 - 2027
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Market Report Description
The North America Unified Communications Market would witness market growth of 17.9% CAGR during the forecast period (2021-2027).
Unified communication includes a broad range of tools, services, and solutions that are required by enterprises in order to efficiently communicate and collaborate, integrated within a single unified application. UC can combine different communications tools like IP Telephony Calling, Audio Conferencing, Instant Messaging, Voice, Web Conferencing, and Video Conferencing in order to establish an interaction within a virtually streamlined way.
With an aim to cut down operating expenses, expand profit margin, and bolster customer relationships, companies are increasingly moving to Unified Communications (UC) solutions. The potential of UC to integrate different communication tools into a single platform with an aim to improve the decision-making process makes it highly popular among enterprises. Therefore, unified communications solutions are generally adopting to strengthen cross-functional activities and obtain positive outcomes.
In the next couple of months, the demand for unified communications solutions would be boosted due to the rising mobile workforce, emerging trends of Bring Your Device (BYOD), and the hybrid workplace model. There has been a shift from the conventional work culture of deploying desktop computers as the main means of business communications. UC is supported by Mobile devices and hence helping employees to remain connected from any place at any time. Therefore, employees no longer require a single desktop workstation but can perform their duties from remote locations efficiently.
Service vendors are providing telephony and conferencing as the major product owing to the surge in demand among small and medium enterprises (SMEs) because these solutions assist them to simplify communication and enhance productivity among these enterprises.
The region has always remained at the forefront of adopting advanced solutions. Moreover, the enterprise sector in this region has increased the demand for unique UC solutions. The growth & demand for UC solutions in the region would be boosted due to the surge in technology adoption among the businesses for boosting productivity and the existence of many UC vendors. Moreover, the rise in the number of SMEs in this region is likely to boost the demand & growth for Unified Communication solutions in the regional market. Thus, these factors would create lucrative growth opportunities for the regional market during the forecasting period.
The US market dominated the North America Unified Communications Small & Medium Enterprises Market by Country 2020, and would continue to be a dominant market till 2027; thereby, achieving a market value of $24,555.6 million by 2027. The Canada market is experiencing a CAGR of 22.8% during (2021 - 2027). Additionally, The Mexico market would witness a CAGR of 21.8% during (2021 - 2027).
Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on Solution, the market is segmented into Instant & Unified Messaging, Audio & Video Conferencing, IP Telephony, and Others. Based on Product, the market is segmented into On-premise and Hosted. Based on End User, the market is segmented into Enterprises, Government, Healthcare, Education and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Cisco Systems, Inc., IBM Corporation, Microsoft Corporation, NEC Corporation, Nokia Corporation, Hewlett Packard Enterprise Company, AT&T, Inc. (AT&T Intellectual Property), Verizon Communications, Inc., Avaya Holdings Corporation, and Plantronics, Inc. (Polycom, Inc.).
Scope of the Study
Market Segments Covered in the Report:
By Organization Size
- Large Enterprises
- Small & Medium Enterprises
- Instant & Unified Messaging
- Audio & Video Conferencing
- IP Telephony
By End User
- Rest of North America
Key Market Players
List of Companies Profiled in the Report:
- Cisco Systems, Inc.
- IBM Corporation
- Microsoft Corporation
- NEC Corporation
- Nokia Corporation
- Hewlett Packard Enterprise Company
- AT&T, Inc. (AT&T Intellectual Property)
- Verizon Communications, Inc.
- Avaya Holdings Corporation
- Plantronics, Inc. (Polycom, Inc.)
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