North America Cloud-Based Contact Center Market
North America Cloud-Based Contact Center Market By Type (Solution - Computer Telephony Integration & IVRS Solution, Automatic Call Distribution & Dialers, Reporting & Analytics, Agent Performance Optimization, Security; Services - Professional, Managed), Application (Call Routing & Queuing Cloud-Based, Data Integration & Recording, Chat Quality & Monitoring, Workforce Optimization), Organization Size (Small & Medium Enterprises, Large Enterprises), Deployment Mode (Private & Hybrid Cloud, Public

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Date of Publication 30-04-2018 | Number of Pages - 118 | Format - PDF


Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Cloud-Based Contact Center Market, by Type
1.4.2 North America Cloud-Based Contact Center Market, by Application
1.4.3 North America Cloud-Based Contact Center Market, by Organization Size
1.4.4 North America Cloud-Based Contact Center Market, by Deployment Mode
1.4.5 North America Cloud-Based Contact Center Market, by Vertical
1.4.6 North America Cloud-Based Contact Center Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Segmental Analysis
2.1.1.1 Market By Component Type
2.1.1.2 Market By Deployment Type
2.1.1.3 Market By Application
2.1.1.4 Market By Organization Sizes
2.1.1.5 Market By Vertical
2.1.1.6 Market By Country
2.2 Drivers, and Restraints
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. North America Cloud-Based Contact Center Market
3.1 North America Cloud-Based Contact Center Market by Type
3.1.1 North America Cloud-Based Contact Center Solution Market by Country
3.1.2 North America Cloud-Based Contact Center Market by Solution Type
3.1.2.1 North America Computer Telephony Integration & IVRS Solution Market by Country
3.1.2.2 North America Automatic Call Distribution & Dialers Market by Country
3.1.2.3 North America Reporting & Analytics Market by Country
3.1.2.4 North America Agent Performance Optimization Market by Country
3.1.2.5 North America Security Market by Country
3.1.2.6 North America Other Solution Market by Country
3.1.3 North America Cloud-Based Contact Center Services Market by Country
3.1.4 North America Cloud-Based Contact Center Market by Service Type
3.1.4.1 North America Cloud-Based Contact Center Professional Services Market by Country
3.1.4.2 North America Cloud-Based Contact Center Managed Services Market by Country
Chapter 4. North America Cloud-Based Contact Center Market by Application
4.1 Introduction
4.1.1 North America Call Routing & Queuing Cloud-Based Contact Center Market by Country
4.1.2 North America Data Integration & Recording Cloud-Based Contact Center Market by Country
4.1.3 North America Chat Quality & Monitoring Cloud-Based Contact Center Market by Country
4.1.4 North America Workforce Optimization Cloud-Based Contact Center Market by Country
4.1.5 North America Others Cloud-Based Contact Center Market by Country
Chapter 5. North America Cloud-Based Contact Center Market by Organization Size
5.1 Introduction
5.1.1 North America Small & Medium Enterprises Cloud-Based Contact Center Market by Country
5.1.2 North America Large Enterprises Cloud-Based Contact Center Market by Country
Chapter 6. North America Cloud-Based Contact Center Market by Deployment Type
6.1 Introduction
6.1.1 North America Private & Hybrid Cloud Deployment Cloud-Based Contact Center Market by Country
6.1.2 North America Public Cloud Deployment Cloud-Based Contact Center Market by Country
Chapter 7. North America Cloud-Based Contact Center Market by Vertical
7.1 Introduction
7.1.1 North America Cloud-Based Contact Center in BFSI Market by Country
7.1.2 North America Cloud-Based Contact Center in Government & Public-Sector Market by Country
7.1.3 North America Cloud-Based Contact Center in Healthcare Market by Country
7.1.4 North America Cloud-Based Contact Center in Manufacturing Market by Country
7.1.5 North America Cloud-Based Contact Center in Retail & Consumer Goods Market by Country
7.1.6 North America Cloud-Based Contact Center in Telecom & IT Market by Country
7.1.7 North America Cloud-Based Contact Center in Media & Entertainment Market by Country
7.1.8 North America Cloud-Based Contact Center in Others Market by Country
Chapter 8. North America Cloud-Based Contact Center Market by Country
8.1 Introduction
8.2 US Cloud-Based Contact Center Market
8.2.1 US Cloud-Based Contact Center Market by Type
8.2.1.1 US Cloud-Based Contact Center Market by Solution Type
8.2.1.2 US Cloud-Based Contact Center Market by Services Type
8.2.2 US Cloud-Based Contact Center Market by Application
8.2.3 US Cloud-Based Contact Center Market by Organization Size
8.2.4 US Cloud-Based Contact Center Market by Deployment Type
8.2.5 US Cloud-Based Contact Center Market by Vertical
8.3 Canada Cloud-Based Contact Center Market
8.3.1 Canada Cloud-Based Contact Center Market by Type
8.3.1.1 Canada Cloud-Based Contact Center Market by Solution Type
8.3.1.2 Canada Cloud-Based Contact Center Market by Services Type
8.3.2 Canada Cloud-Based Contact Center Market by Application
8.3.3 Canada Cloud-Based Contact Center Market by Organization Size
8.3.4 Canada Cloud-Based Contact Center Market by Deployment Type
8.3.5 Canada Cloud-Based Contact Center Market by Vertical
8.4 Mexico Cloud-Based Contact Center Market
8.4.1 Mexico Cloud-Based Contact Center Market by Type
8.4.1.1 Mexico Cloud-Based Contact Center Market by Solution Type
8.4.1.2 Mexico Cloud-Based Contact Center Market by Services Type
8.4.2 Mexico Cloud-Based Contact Center Market by Application
8.4.3 Mexico Cloud-Based Contact Center Market by Organization Size
8.4.4 Mexico Cloud-Based Contact Center Market by Deployment Type
8.4.5 Mexico Cloud-Based Contact Center Market by Vertical
8.5 Rest of North America Cloud-Based Contact Center Market
8.5.1 Rest of North America Cloud-Based Contact Center Market by Type
8.5.1.1 Rest of North America Cloud-Based Contact Center Market by Solution Type
8.5.1.2 Rest of North America Cloud-Based Contact Center Market by Services Type
8.5.2 Rest of North America Cloud-Based Contact Center Market by Application
8.5.3 Rest of North America Cloud-Based Contact Center Market by Organization Size
8.5.4 Rest of North America Cloud-Based Contact Center Market by Deployment Type
8.5.5 Rest of North America Cloud-Based Contact Center Market by Vertical
Chapter 9. Competitive Study
9.1 KBV Cardinal Matrix
9.2 Recent Industry Wide Strategic Developments
9.2.1 Partnerships, Collaborations and Agreements
9.2.2 Product Launches
9.2.3 Mergers & Acquisitions
Chapter 10. Company Profiles
10.1 Cisco Systems, Inc.
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expense
10.1.5 Strategies at a Glance
10.1.5.1 Mergers & Acquisitions
10.1.5.2 Partnerships, Collaborations, and Agreements
10.1.5.3 Product Launch
10.2 IBM Corporation
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Segmental and Regional Analysis
10.2.4 Research & Development Expense
10.3 Oracle Corporation
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Segmental and Regional Analysis
10.3.4 Research & Development Expense
10.4 NICE Ltd.
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.4.4 Research & Development Expense
10.4.5 Strategies at a Glance
10.4.5.1 Product Launch
10.5 8x8, Inc.
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Regional Analysis
10.5.4 Research & Development Expense
10.5.5 Strategies at a Glance
10.5.5.1 Product Launch
10.5.5.2 Partnerships, Collaborations, and Agreements
10.6 Five9, Inc.
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Regional Analysis
10.6.4 Research & Development Expense
10.6.5 Strategies at a Glance
10.6.5.1 Product Launch
10.6.5.2 Partnerships, Collaborations, and Agreements
10.7 NewVoiceMedia
10.7.1 Company Overview
10.7.2 Strategies at a Glance
10.7.2.1 Partnerships, Collaborations, and Agreements
10.8 Connect First
10.8.1 Company Overview
10.9 Aspect Software Parent, Inc.
10.9.1 Company Overview
10.9.2 Strategies at a Glance
10.9.2.1 Partnerships, Collaborations, and Agreements
10.9.2.2 Product Launch
10.1 3Clogic
10.10.1 Company Overview
10.10.2 Strategies at a Glance
10.10.2.1 Partnerships, Collaborations, and Agreements
10.10.2.2 Product Launch


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