North America Cloud-Based Contact Center Market By Type (Solution - Computer Telephony Integration & IVRS Solution, Automatic Call Distribution & Dialers, Reporting & Analytics, Agent Performance Optimization, Security; Services - Professional, Managed), Application (Call Routing & Queuing Cloud-Based, Data Integration & Recording, Chat Quality & Monitoring, Workforce Optimization), Organization Size (Small & Medium Enterprises, Large Enterprises), Deployment Mode (Private & Hybrid Cloud, Public

North America Cloud-Based Contact Center Market By Type (Solution - Computer Telephony Integration & IVRS Solution, Automatic Call Distribution & Dialers, Reporting & Analytics, Agent Performance Optimization, Security; Services - Professional, Managed), Application (Call Routing & Queuing Cloud-Based, Data Integration & Recording, Chat Quality & Monitoring, Workforce Optimization), Organization Size (Small & Medium Enterprises, Large Enterprises), Deployment Mode (Private & Hybrid Cloud, Public

Special Offering :

Industry Insights | Market Trends | Highest number of Tables | 24/7 Analyst Support

Date of Publication -30-04-2018 | Number of Pages - 118 | Format - PDF

The North America Cloud-Based Contact Center Market would witness market growth of 8.3% CAGR during the forecast period (2017-2023). Cloud-based contact center solutions provide a robust platform for end users to utilize contact center solutions at an affordable price. Cloud based solutions are a perfect platform for providing modernized, up-to-date services to the end-users. Cloud-based contact center systems would be soft targets for security intrusions; therefore, enhanced security and effective corporate vigilance are needed to manage the system effectively. In-built security systems are gaining prominence and are expected to rapid adoption across all verticals.

Click here for free Insights

Based on Type, the Cloud-Based Contact Center market segments the market into Solution and Services. Solution Type includes Computer Telephony Integration & IVRS, Automatic Call Distribution & Dialers, Reporting & Analytics, Agent Performance Optimization, Security, and Others. Services Type includes Professional and Managed Services. Based on Organization Size, the market report segments the market into Small & Medium Enterprises and Large EnterprisesBased on Deployment Mode, the market report segments the market into Private & Hybrid Cloud and Public Cloud. Based on Application, the Cloud-Based Contact Center market segments the market into Call Routing & Queuing, Data Integration & Recording, Chat Quality & Monitoring, Workforce Optimization, and Others. Based on Vertical, the market report segments the market into BFSI, Government & Public-Sector, Healthcare, Manufacturing, Retail & Consumer Goods, Telecom & IT, Media & Entertainment, and Others. Based on Countries, the Cloud-Based Contact Center market segments the market into US, Mexico, Canada, and Rest of North America. The market research report covers the competition analysis of key stake holders of the North America Cloud-Based Contact Center Market.

Key companies profiled in the report include 8x8, Inc., Five9, Inc., Cisco Systems, Inc., IBM Corporation, Oracle Corporation, NewVoiceMedia,Connect First, Aspect Software Parent, Inc., NICE Ltd., and 3Clogic.

Related Reports:

 Global Cloud-Based Contact Center Market (2017-2023) 

Europe Cloud-Based Contact Center Market (2017-2023)

 Asia Pacific Cloud-Based Contact Center Market (2017-2023)

 LAMEA Cloud-Based Contact Center Market (2017-2023)


Share



Purchase Report

 1500
 1800
 2520

Special Pricing & Discounts

  • Buy Sections of This Report
  • Buy Country Level Reports
  • Request for Historical Data
  • Discounts Available for Start-Ups & Universities