North America Cloud-Based Contact Center Market By Type (Solution - Computer Telephony Integration & IVRS Solution, Automatic Call Distribution & Dialers, Reporting & Analytics, Agent Performance Optimization, Security; Services - Professional, Managed), Application (Call Routing & Queuing Cloud-Based, Data Integration & Recording, Chat Quality & Monitoring, Workforce Optimization), Organization Size (Small & Medium Enterprises, Large Enterprises), Deployment Mode (Private & Hybrid Cloud, Public

North America Cloud-Based Contact Center Market By Type (Solution - Computer Telephony Integration & IVRS Solution, Automatic Call Distribution & Dialers, Reporting & Analytics, Agent Performance Optimization, Security; Services - Professional, Managed), Application (Call Routing & Queuing Cloud-Based, Data Integration & Recording, Chat Quality & Monitoring, Workforce Optimization), Organization Size (Small & Medium Enterprises, Large Enterprises), Deployment Mode (Private & Hybrid Cloud, Public

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Date of Publication 30-04-2018 | Number of Pages - 118 | Format - PDF


TABLE 1 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
TABLE 2 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
TABLE 3 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
TABLE 4 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
TABLE 5 NORTH AMERICA CLOUD-BASED CONTACT CENTER SOLUTION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 6 NORTH AMERICA CLOUD-BASED CONTACT CENTER SOLUTION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 7 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
TABLE 8 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
TABLE 9 NORTH AMERICA COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 10 NORTH AMERICA COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 11 NORTH AMERICA AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 12 NORTH AMERICA AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 13 NORTH AMERICA REPORTING & ANALYTICS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 14 NORTH AMERICA REPORTING & ANALYTICS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 15 NORTH AMERICA AGENT PERFORMANCE OPTIMIZATION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 16 NORTH AMERICA AGENT PERFORMANCE OPTIMIZATION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 17 NORTH AMERICA SECURITY MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 18 NORTH AMERICA SECURITY MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 19 NORTH AMERICA OTHER SOLUTION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 20 NORTH AMERICA OTHER SOLUTION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 21 NORTH AMERICA CLOUD-BASED CONTACT CENTER SERVICES MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 22 NORTH AMERICA CLOUD-BASED CONTACT CENTER SERVICES MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 23 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY SERVICE TYPE, 2013 - 2016, USD MILLION
TABLE 24 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY SERVICE TYPE, 2017 - 2023, USD MILLION
TABLE 25 NORTH AMERICA CLOUD-BASED CONTACT CENTER PROFESSIONAL SERVICES MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 26 NORTH AMERICA CLOUD-BASED CONTACT CENTER PROFESSIONAL SERVICES MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 27 NORTH AMERICA CLOUD-BASED CONTACT CENTER MANAGED SERVICES MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 28 NORTH AMERICA CLOUD-BASED CONTACT CENTER MANAGED SERVICES MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 29 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
TABLE 30 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
TABLE 31 NORTH AMERICA CALL ROUTING & QUEUING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 32 NORTH AMERICA CALL ROUTING & QUEUING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 33 NORTH AMERICA DATA INTEGRATION & RECORDING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 34 NORTH AMERICA DATA INTEGRATION & RECORDING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 35 NORTH AMERICA CHAT QUALITY & MONITORING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 36 NORTH AMERICA CHAT QUALITY & MONITORING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 37 NORTH AMERICA WORKFORCE OPTIMIZATION CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 38 NORTH AMERICA WORKFORCE OPTIMIZATION CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 39 NORTH AMERICA OTHERS CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 40 NORTH AMERICA OTHERS CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 41 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
TABLE 42 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
TABLE 43 NORTH AMERICA SMALL & MEDIUM ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 44 NORTH AMERICA SMALL & MEDIUM ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 45 NORTH AMERICA LARGE ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 46 NORTH AMERICA LARGE ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 47 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
TABLE 48 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
TABLE 49 NORTH AMERICA PRIVATE & HYBRID CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 50 NORTH AMERICA PRIVATE & HYBRID CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 51 NORTH AMERICA PUBLIC CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 52 NORTH AMERICA PUBLIC CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 53 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
TABLE 54 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
TABLE 55 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN BFSI MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 56 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN BFSI MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 57 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN GOVERNMENT & PUBLIC-SECTOR MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 58 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN GOVERNMENT & PUBLIC-SECTOR MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 59 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN HEALTHCARE MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 60 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN HEALTHCARE MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 61 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN MANUFACTURING MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 62 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN MANUFACTURING MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 63 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 64 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 65 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN TELECOM & IT MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 66 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN TELECOM & IT MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 67 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 68 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 69 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN OTHERS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 70 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN OTHERS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 71 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 72 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 73 US CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
TABLE 74 US CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
TABLE 75 US CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
TABLE 76 US CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
TABLE 77 US CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
TABLE 78 US CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
TABLE 79 US CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
TABLE 80 US CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
TABLE 81 US CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
TABLE 82 US CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
TABLE 83 US CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
TABLE 84 US CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
TABLE 85 US CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
TABLE 86 US CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
TABLE 87 US CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
TABLE 88 US CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
TABLE 89 CANADA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
TABLE 90 CANADA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
TABLE 91 CANADA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
TABLE 92 CANADA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
TABLE 93 CANADA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
TABLE 94 CANADA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
TABLE 95 CANADA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
TABLE 96 CANADA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
TABLE 97 CANADA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
TABLE 98 CANADA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
TABLE 99 CANADA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
TABLE 100 CANADA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
TABLE 101 CANADA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
TABLE 102 CANADA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
TABLE 103 CANADA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
TABLE 104 CANADA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
TABLE 105 MEXICO CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
TABLE 106 MEXICO CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
TABLE 107 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
TABLE 108 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
TABLE 109 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
TABLE 110 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
TABLE 111 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
TABLE 112 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
TABLE 113 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
TABLE 114 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
TABLE 115 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
TABLE 116 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
TABLE 117 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
TABLE 118 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
TABLE 119 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
TABLE 120 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
TABLE 121 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
TABLE 122 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
TABLE 123 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
TABLE 124 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
TABLE 125 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
TABLE 126 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
TABLE 127 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
TABLE 128 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
TABLE 129 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
TABLE 130 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
TABLE 131 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
TABLE 132 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
TABLE 133 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
TABLE 134 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
TABLE 135 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
TABLE 136 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
TABLE 137 PARTNERSHIPS, COLLABORATIONS AND AGREEMENTS? CLOUD-BASED CONTACT CENTER MARKET
TABLE 138 PRODUCT LAUNCHES ? CLOUD-BASED CONTACT CENTER MARKET
TABLE 139 KEY INFORMATION ? CISCO SYSTEMS, INC.
TABLE 140 KEY INFORMATION ? IBM CORPORATION
TABLE 141 KEY INFORMATION ? ORACLE CORPORATION
TABLE 142 KEY INFORMATION ? NICE LTD.
TABLE 143 KEY INFORMATION ? 8X8, INC.
TABLE 144 KEY INFORMATION ? FIVE9, INC.
TABLE 145 KEY INFORMATION ? NEWVOICEMEDIA
TABLE 146 KEY INFORMATION ? CONNECT FIRST
TABLE 147 KEY INFORMATION ? ASPECT SOFTWARE PARENT, INC.
TABLE 148 KEY INFORMATION ? 3CLOGIC LIST OF FIGURES FIG 1 MARKET BY SOLUTION TYPE FIG 2 MARKET BY DEPLOYMENT TYPE FIG 3 MARKET BY APPLICATION FIG 4 MARKET BY ORGANIZATION SIZES FIG 5 MARKET BY VERTICAL FIG 6 MARKET BY COUNTRY FIG 7 KBV CARDINAL MATRIX


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