Global Live Chat Software Market By Products (Customer Service, Informational Service), End Users (Retail & Ecommerce, Travel & Hospitality, Healthcare, BFSI, Media & Entertainment, Telecom & IT, Government)
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The Global Live Chat Software Market size is expected to reach $987.3 million by 2023, rising at a market growth of 7.3% CAGR during the forecast period. Live chat works as a real-time platform of communication between two users with the help of a computer and is generally appropriate for businesses that require moderately complex product support system. The rapid growth in the customer centric approach to get insights about customer preferences, have driven the demand for live chat software market. Real time communication is among the vital components for understanding the needs of the consumers. With the increase in mobility and growing popularity of live chat software among end users, the potential is immense for the live chat software market growth.
Based on Products Type, the market report segments the market into Customer Service Live Chat Systems, Informational Service Live Chat Systems, and Others. Based on End Users, the Global Live Chat Software market segments the market into Retail & Ecommerce, Travel & Hospitality, Healthcare, BFSI, Media & Entertainment, Telecom & IT, Government, and Others. Based on Regions, the Global Live Chat Software market segments the market into North America, Europe, Asia Pacific, Latin America, Middle East and Africa.
The market research report covers the key stake holders of the Global Live Chat Software Market. Key companies profiled in the report include LogMeIn, Inc., LivePerson, Inc., Zendesk, SnapEngage, Livechat, Inc., Olark, Kayako, Inc., Freshdesk, Inc., Woopra, Inc., and Provide Support LLC.