Asia Pacific Live Chat Software Market By Products (Customer Service, Informational Service), End Users (Retail & Ecommerce, Travel & Hospitality, Healthcare, BFSI, Media & Entertainment, Telecom & IT, Government)
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The Asia Pacific Live Chat Software Market would witness market growth of 9.1% CAGR during the forecast period (2017 - 2023). Live chat works as a real-time platform of communication between two users with the help of a computer and is generally appropriate for businesses that require a moderately complex product support system. Customers generally are happy to interact with customer care executives on a chat platform; therefore, the need for live chat software solutions is on the rise.
Growing need to improve customer relationship management (CRM) and advantages of live chat software over conventional customer support offer tremendous opportunities, enhancing the user experience. Based on Products Type, the market report segments the market into Customer Service Live Chat Systems, Informational Service Live Chat Systems, and Others.
Based on End Users, the Asia Pacific Live Chat Software market segments the market into Retail & Ecommerce, Travel & Hospitality, Healthcare, BFSI, Media & Entertainment, Telecom & IT, Government, and Others. Based on countries, the Asia Pacific Live Chat Software market segments the market into China, Japan, India, South Korea, Singapore, Australia, and Rest of Asia Pacific.
The market research report covers the key stake holders of the Asia Pacific Live Chat Software Market. Key companies profiled in the report include LogMeIn, Inc., LivePerson, Inc., Zendesk, SnapEngage, Livechat, Inc., Olark, Kayako, Inc., Freshdesk, Inc., Woopra, Inc., and Provide Support LLC.