Europe Live Chat Software Market By Products (Customer Service, Informational Service), End Users (Retail & Ecommerce, Travel & Hospitality, Healthcare, BFSI, Media & Entertainment, Telecom & IT, Government)
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The Europe Live Chat Software Market would witness market growth of 6.6% CAGR during the forecast period (2017 - 2023). Live chat works as a real-time platform of communication between two users with the help of a computer and is generally appropriate for businesses that require a moderately complex product support system. A growing focus on customer management, which is a crucial factor for effective revenue generation in any enterprise and rise in emphasis on real-time communication, offers tremendous opportunities for the growth of the live chat software market.
The integration of the technology with social media as well as an increase in the use of artificial intelligence and machine learning techniques has propelled the market expansion in various market sectors. Based on Products Type, the market report segments the market into Customer Service Live Chat Systems, Informational Service Live Chat Systems, and Others. Based on End Users, the Europe Live Chat Software market segments the market into Retail & Ecommerce, Travel & Hospitality, Healthcare, BFSI, Media & Entertainment, Telecom & IT, Government, and Others. Based on countries, the Europe Live Chat Software market segments the market into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.
The market research report covers the key stake holders of the Europe Live Chat Software Market. Key companies profiled in the report include LogMeIn, Inc., LivePerson, Inc., Zendesk, SnapEngage, Livechat, Inc., Olark, Kayako, Inc., Freshdesk, Inc., Woopra, Inc., and Provide Support LLC.