LAMEA Customer Experience Management Market By Touch Point (Call Centers Solution, Email & Web Services, Stores Branch, Social Media, Mobile & Others), Analytical Tool ( Text Analytics, Web Analytics, Enterprise Feedback Management, Speech Analytics), Deployment (Cloud, On Premise), Vertical
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Market Report Description
The Latin America, Middle East and Africa Customer Experience Management Market size is expected grow at a market growth of 25.1% CAGR during the forecast period. CEM vendors are working towards designing software platforms to engage and empower mobile-enabled customers. The call center segment would be the leading segment during the forecast period. Customer demand for quick response and personalized attention has risen sharply over the years. To address such nice needs, the contact centers are on great demand, as it could be a perfect platform to offer top quality services. Based on Touch Point Type, the market is segmented into Call Centers, Email & Web Services, Stores Branch, Social Media, and Mobile & Others.
Based on Analytical Tool Type, the market is segmented into Text Analytics, Web Analytics, Enterprise Feedback Management Software, and Speech Analytics & Others. Based on Deployment Type, the market is segmented into Cloud and On-Premise. Based on Vertical, the market is segmented into BFSI, Government, Energy & Utilities, Healthcare, Manufacturing, Retail, Telecom, Media & Entertainment, and Others. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA. The market research report covers the analysis of key stake holders of the Latin America, Middle East and Africa Customer Experience Management Market.
Key companies profiled in the report include Adobe Systems Inc., Avaya, CA Technologies, Inc., IBM Corporation, Nokia Corporation (Nokia Networks), Open Text Corporation, Oracle Corporation, SAP SE, SAS Institute, Inc., and Zendesk.