Asia Pacific Customer Self-service Software Market By Component (Solution and Services), By Deployment Type (Cloud and On-premise), By End User (BFSI, Retail & Consumer Goods, Government & Defense, Healthcare, Telecom & IT, Manufacturing and Others), By Country, Industry Analysis and Forecast, 2020 - 2026
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Get in-depth analysis of the COVID-19 impact on the Asia Pacific Customer Self-service Software Market
Market Report Description
The Asia Pacific Customer Self-Service Software Market would witness market growth of 26.2% CAGR during the forecast period (2020-2026).
The companies are focusing on providing instant information as part of the efforts to expand productivity and operational efficiency is expected to boost market development. The renowned need to create better customer relationships and improve the level of customer experience to keep existing customers and appeal new ones is also anticipated to add to the market growth. The increasing demand from customers for effective services with the help of several touchpoints, like smartphones and the Internet, is specifically anticipated to encourage enterprises to accept self-service portals.
Companies are aggressively installing customer self-services software to bolster their reach to the customers and provide them support on a 24*7 basis. Customer self-service software solutions permit enterprises to fulfill the ever-changing needs of their customers effectively, hence rising the degree of customer satisfaction and supporting the retention of the customer. In addition to managing customer relationships, customer self-service software can also assist companies in managing relationships of the employee. This will help enterprises to significantly reduce the expenses for procuring customer relationship management and employee relationship management software. These are a few significant components that are anticipated to boost market development over the forecast period.
Companies across the world are going through a digital change and thereby broadening the scope of their client service interactions to incorporate digital channels like virtual assistants, social media, and chat. The restriction of worksite and remote working setup being imposed to contain the spread of COVID-19 is also boosting the adoption of community self-service solutions and social media as they permit both customers and employees of companies to communicate through social medial channels and easily access the information they need.
Based on Component, the market is segmented into Solution and Services. Solution segment is further bifurcated across Web Self-service, Mobile Self-service, Intelligent Virtual Assistants, Social Media & Community Self-service, Email Management, and Others. Services segment is further segmented into Professional Services and Managed Services. Based on Deployment Type, the market is segmented into Cloud and On-premise. Based on End User, the market is segmented into BFSI, Retail & Consumer Goods, Government & Defense, Healthcare, Telecom & IT, Manufacturing and Others. Based on countries, the market is segmented into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Microsoft Corporation, Nuance Communications, Inc., Oracle Corporation, SAP SE, Salesforce.com, Inc., Avaya Holdings Corporation, Verint Systems, Inc., Zendesk, Inc., BMC Software, Inc. (KKR & Co., Inc.) and Aspect Software, Inc. (Vector Capital)
Scope of the Study
Market Segments Covered in the Report:
- Web Self-service
- Mobile Self-service
- Intelligent Virtual Assistants
- Social Media & Community Self-service
- Email Management
- Professional Services
- Managed Services
By Deployment Type
- Retail and Consumer Goods
- Government & Defense
- Telecom & IT
- South Korea
- Rest of Asia Pacific
- Microsoft Corporation
- Nuance Communications, Inc.
- Oracle Corporation
- SAP SE
- Avaya Holdings Corporation
- Verint Systems, Inc.
- Zendesk, Inc.
- BMC Software, Inc. (KKR & Co., Inc.)
- Aspect Software, Inc. (Vector Capital)
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