The North America Unified Communications Market would witness market growth of 17.9% CAGR during the forecast period (2021-2027).
Unified communication includes a broad range of tools, services, and solutions that are required by enterprises in order to efficiently communicate and collaborate, integrated within a single unified application. UC can combine different communications tools like IP Telephony Calling, Audio Conferencing, Instant Messaging, Voice, Web Conferencing, and Video Conferencing in order to establish an interaction within a virtually streamlined way.
With an aim to cut down operating expenses, expand profit margin, and bolster customer relationships, companies are increasingly moving to Unified Communications (UC) solutions. The potential of UC to integrate different communication tools into a single platform with an aim to improve the decision-making process makes it highly popular among enterprises. Therefore, unified communications solutions are generally adopting to strengthen cross-functional activities and obtain positive outcomes.
In the next couple of months, the demand for unified communications solutions would be boosted due to the rising mobile workforce, emerging trends of Bring Your Device (BYOD), and the hybrid workplace model. There has been a shift from the conventional work culture of deploying desktop computers as the main means of business communications. UC is supported by Mobile devices and hence helping employees to remain connected from any place at any time. Therefore, employees no longer require a single desktop workstation but can perform their duties from remote locations efficiently.
Service vendors are providing telephony and conferencing as the major product owing to the surge in demand among small and medium enterprises (SMEs) because these solutions assist them to simplify communication and enhance productivity among these enterprises.
The region has always remained at the forefront of adopting advanced solutions. Moreover, the enterprise sector in this region has increased the demand for unique UC solutions. The growth & demand for UC solutions in the region would be boosted due to the surge in technology adoption among the businesses for boosting productivity and the existence of many UC vendors. Moreover, the rise in the number of SMEs in this region is likely to boost the demand & growth for Unified Communication solutions in the regional market. Thus, these factors would create lucrative growth opportunities for the regional market during the forecasting period.
The US market dominated the North America Unified Communications Small & Medium Enterprises Market by Country 2020, and would continue to be a dominant market till 2027; thereby, achieving a market value of $24,555.6 million by 2027. The Canada market is experiencing a CAGR of 22.8% during (2021 - 2027). Additionally, The Mexico market would witness a CAGR of 21.8% during (2021 - 2027).
Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on Solution, the market is segmented into Instant & Unified Messaging, Audio & Video Conferencing, IP Telephony, and Others. Based on Product, the market is segmented into On-premise and Hosted. Based on End User, the market is segmented into Enterprises, Government, Healthcare, Education and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.
Free Valuable Insights: The Global Unified Communications Market is Estimated to reach $293 billion by 2027, at a CAGR of 19.6%
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Cisco Systems, Inc., IBM Corporation, Microsoft Corporation, NEC Corporation, Nokia Corporation, Hewlett Packard Enterprise Company, AT&T, Inc. (AT&T Intellectual Property), Verizon Communications, Inc., Avaya Holdings Corporation, and Plantronics, Inc. (Polycom, Inc.).
Scope of the Study
Market Segments Covered in the Report:
By Organization Size
- Large Enterprises
- Small & Medium Enterprises
By Solution
- Instant & Unified Messaging
- Audio & Video Conferencing
- IP Telephony
- Others
By Product
By End User
- Enterprises
- Government
- Healthcare
- Education
- Others
By Country
- US
- Canada
- Mexico
- Rest of North America
Key Market Players
List of Companies Profiled in the Report:
- Cisco Systems, Inc.
- IBM Corporation
- Microsoft Corporation
- NEC Corporation
- Nokia Corporation
- Hewlett Packard Enterprise Company
- AT&T, Inc. (AT&T Intellectual Property)
- Verizon Communications, Inc.
- Avaya Holdings Corporation
- Plantronics, Inc. (Polycom, Inc.)
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Unified Communications Market, by Organization Size
1.4.2 North America Unified Communications Market, by Solution
1.4.3 North America Unified Communications Market, by Product
1.4.4 North America Unified Communications Market, by End User
1.4.5 North America Unified Communications Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1.1 COVID-19 Impact
2.1.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.2.4 Geographical Expansions
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2017-2021)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2017, Nov – 2021, Aug) Leading Players
Chapter 4. North America Unified Communications Market by Organization Size
4.1 North America Unified Communications Large Enterprises Market by Country
4.2 North America Unified Communications Small & Medium Enterprises Market by Country
Chapter 5. North America Unified Communications Market by Solution
5.1 North America Unified Communications Instant & Unified Messaging Market by Country
5.2 North America Unified Communications Audio & Video Conferencing Market by Country
5.3 North America Unified Communications IP Telephony Market by Country
5.4 North America Other Solution Unified Communications Market by Country
Chapter 6. North America Unified Communications Market by Product
6.1 North America On-premise Unified Communications Market by Country
6.2 North America Hosted Unified Communications Market by Country
Chapter 7. North America Unified Communications Market by End User
7.1 North America Enterprises Unified Communications Market by Country
7.2 North America Government Unified Communications Market by Country
7.3 North America Healthcare Unified Communications Market by Country
7.4 North America Education Unified Communications Market by Country
7.5 North America Others Unified Communications Market by Country
Chapter 8. North America Unified Communications Market by Country
8.1 US Unified Communications Market
8.1.1 US Unified Communications Market by Organization Size
8.1.2 US Unified Communications Market by Solution
8.1.3 US Unified Communications Market by Product
8.1.4 US Unified Communications Market by End User
8.2 Canada Unified Communications Market
8.2.1 Canada Unified Communications Market by Organization Size
8.2.2 Canada Unified Communications Market by Solution
8.2.3 Canada Unified Communications Market by Product
8.2.4 Canada Unified Communications Market by End User
8.3 Mexico Unified Communications Market
8.3.1 Mexico Unified Communications Market by Organization Size
8.3.2 Mexico Unified Communications Market by Solution
8.3.3 Mexico Unified Communications Market by Product
8.3.4 Mexico Unified Communications Market by End User
8.4 Rest of North America Unified Communications Market
8.4.1 Rest of North America Unified Communications Market by Organization Size
8.4.2 Rest of North America Unified Communications Market by Solution
8.4.3 Rest of North America Unified Communications Market by Product
8.4.4 Rest of North America Unified Communications Market by End User
Chapter 9. Company Profiles
9.1 Cisco Systems, Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Regional Analysis
9.1.4 Research & Development Expense
9.1.1 Recent strategies and developments:
9.1.1.1 Partnerships, Collaborations, and Agreements:
9.1.1.2 Acquisitions and Mergers:
9.1.1.3 Product launches and Product Expansions:
9.1.2 SWOT Analysis
9.2 IBM Corporation
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Regional & Segmental Analysis
9.2.4 Research & Development Expenses
9.2.5 Recent strategies and developments:
9.2.5.1 Partnerships, Collaborations, and Agreements:
9.2.6 SWOT Analysis
9.3 Microsoft Corporation
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Segmental and Regional Analysis
9.3.4 Research & Development Expenses
9.3.5 Recent strategies and developments:
9.3.5.1 Partnerships, Collaborations, and Agreements:
9.3.5.2 Acquisitions and Mergers:
9.3.6 SWOT Analysis
9.4 NEC Corporation
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Segmental Analysis
9.4.4 Research & Development Expenses
9.4.5 Recent strategies and developments:
9.4.5.1 Partnerships, Collaborations, and Agreements:
9.4.5.2 Geographical Expansions:
9.4.6 SWOT Analysis
9.5 Nokia Corporation
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Segmental and Regional Analysis
9.5.4 Research & Development Expense
9.5.5 Recent strategies and developments:
9.5.5.1 Partnerships, Collaborations, and Agreements:
9.5.5.2 Acquisitions and Mergers:
9.5.5.3 Product launches and Product Expansions:
9.5.6 SWOT Analysis
9.6 Hewlett Packard Enterprise Company
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Segmental and Regional Analysis
9.6.4 Research & Development Expense
9.6.5 SWOT Analysis
9.7 AT&T, Inc. (AT&T Intellectual Property)
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Segmental and Regional Analysis
9.7.4 Research & Development Expense
9.7.5 Recent strategies and developments:
9.7.5.1 Partnerships, Collaborations, and Agreements:
9.7.5.2 Product launches and Product Expansions:
9.7.6 SWOT Analysis
9.8 Verizon Communications, Inc.
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Segmental Analysis
9.8.4 Recent strategies and developments:
9.8.4.1 Partnerships, Collaborations, and Agreements:
9.8.4.2 Acquisitions and Mergers:
9.8.4.3 Product launches and Product Expansions:
9.9 Avaya Holdings Corporation
9.9.1 Company Overview
9.9.2 Financial Analysis
9.9.3 Segmental and Regional Analysis
9.9.4 Research & Development Expense
9.9.5 Recent strategies and developments:
9.9.5.1 Partnerships, Collaborations, and Agreements:
9.9.5.2 Acquisitions and Mergers:
9.9.5.3 Product launches and Product Expansions:
9.9.5.4 Geographical Expansions:
9.10. Plantronics, Inc. (Polycom, Inc.)
9.10.1 Company Overview
9.10.2 Financial Analysis
9.10.3 Segmental and Regional Analysis
9.10.4 Research & Development Expenses
9.10.5 Recent strategies and developments:
9.10.5.1 Partnerships, Collaborations, and Agreements:
9.10.5.2 Acquisitions and Mergers:
9.10.5.3 Geographical Expansions:
TABLE 1 North America Unified Communications Market, 2017 - 2020, USD Million
TABLE 2 North America Unified Communications Market, 2021 - 2027, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Unified Communications Market
TABLE 4 Product Launches And Product Expansions– Unified Communications Market
TABLE 5 Acquisition and Mergers– Unified Communications Market
TABLE 6 Geographical Expansions– Unified Communications Market
TABLE 7 North America Unified Communications Market by Organization Size, 2017 - 2020, USD Million
TABLE 8 North America Unified Communications Market by Organization Size, 2021 - 2027, USD Million
TABLE 9 North America Unified Communications Large Enterprises Market by Country, 2017 - 2020, USD Million
TABLE 10 North America Unified Communications Large Enterprises Market by Country, 2021 - 2027, USD Million
TABLE 11 North America Unified Communications Small & Medium Enterprises Market by Country, 2017 - 2020, USD Million
TABLE 12 North America Unified Communications Small & Medium Enterprises Market by Country, 2021 - 2027, USD Million
TABLE 13 North America Unified Communications Market by Solution, 2017 - 2020, USD Million
TABLE 14 North America Unified Communications Market by Solution, 2021 - 2027, USD Million
TABLE 15 North America Unified Communications Instant & Unified Messaging Market by Country, 2017 - 2020, USD Million
TABLE 16 North America Unified Communications Instant & Unified Messaging Market by Country, 2021 - 2027, USD Million
TABLE 17 North America Unified Communications Audio & Video Conferencing Market by Country, 2017 - 2020, USD Million
TABLE 18 North America Unified Communications Audio & Video Conferencing Market by Country, 2021 - 2027, USD Million
TABLE 19 North America Unified Communications IP Telephony Market by Country, 2017 - 2020, USD Million
TABLE 20 North America Unified Communications IP Telephony Market by Country, 2021 - 2027, USD Million
TABLE 21 North America Other Solution Unified Communications Market by Country, 2017 - 2020, USD Million
TABLE 22 North America Other Solution Unified Communications Market by Country, 2021 - 2027, USD Million
TABLE 23 North America Unified Communications Market by Product, 2017 - 2020, USD Million
TABLE 24 North America Unified Communications Market by Product, 2021 - 2027, USD Million
TABLE 25 North America On-premise Unified Communications Market by Country, 2017 - 2020, USD Million
TABLE 26 North America On-premise Unified Communications Market by Country, 2021 - 2027, USD Million
TABLE 27 North America Hosted Unified Communications Market by Country, 2017 - 2020, USD Million
TABLE 28 North America Hosted Unified Communications Market by Country, 2021 - 2027, USD Million
TABLE 29 North America Unified Communications Market by End User, 2017 - 2020, USD Million
TABLE 30 North America Unified Communications Market by End User, 2021 - 2027, USD Million
TABLE 31 North America Enterprises Unified Communications Market by Country, 2017 - 2020, USD Million
TABLE 32 North America Enterprises Unified Communications Market by Country, 2021 - 2027, USD Million
TABLE 33 North America Government Unified Communications Market by Country, 2017 - 2020, USD Million
TABLE 34 North America Government Unified Communications Market by Country, 2021 - 2027, USD Million
TABLE 35 North America Healthcare Unified Communications Market by Country, 2017 - 2020, USD Million
TABLE 36 North America Healthcare Unified Communications Market by Country, 2021 - 2027, USD Million
TABLE 37 North America Education Unified Communications Market by Country, 2017 - 2020, USD Million
TABLE 38 North America Education Unified Communications Market by Country, 2021 - 2027, USD Million
TABLE 39 North America Others Unified Communications Market by Country, 2017 - 2020, USD Million
TABLE 40 North America Others Unified Communications Market by Country, 2021 - 2027, USD Million
TABLE 41 North America Unified Communications Market by Country, 2017 - 2020, USD Million
TABLE 42 North America Unified Communications Market by Country, 2021 - 2027, USD Million
TABLE 43 US Unified Communications Market, 2017 - 2020, USD Million
TABLE 44 US Unified Communications Market, 2021 - 2027, USD Million
TABLE 45 US Unified Communications Market by Organization Size, 2017 - 2020, USD Million
TABLE 46 US Unified Communications Market by Organization Size, 2021 - 2027, USD Million
TABLE 47 US Unified Communications Market by Solution, 2017 - 2020, USD Million
TABLE 48 US Unified Communications Market by Solution, 2021 - 2027, USD Million
TABLE 49 US Unified Communications Market by Product, 2017 - 2020, USD Million
TABLE 50 US Unified Communications Market by Product, 2021 - 2027, USD Million
TABLE 51 US Unified Communications Market by End User, 2017 - 2020, USD Million
TABLE 52 US Unified Communications Market by End User, 2021 - 2027, USD Million
TABLE 53 Canada Unified Communications Market, 2017 - 2020, USD Million
TABLE 54 Canada Unified Communications Market, 2021 - 2027, USD Million
TABLE 55 Canada Unified Communications Market by Organization Size, 2017 - 2020, USD Million
TABLE 56 Canada Unified Communications Market by Organization Size, 2021 - 2027, USD Million
TABLE 57 Canada Unified Communications Market by Solution, 2017 - 2020, USD Million
TABLE 58 Canada Unified Communications Market by Solution, 2021 - 2027, USD Million
TABLE 59 Canada Unified Communications Market by Product, 2017 - 2020, USD Million
TABLE 60 Canada Unified Communications Market by Product, 2021 - 2027, USD Million
TABLE 61 Canada Unified Communications Market by End User, 2017 - 2020, USD Million
TABLE 62 Canada Unified Communications Market by End User, 2021 - 2027, USD Million
TABLE 63 Mexico Unified Communications Market, 2017 - 2020, USD Million
TABLE 64 Mexico Unified Communications Market, 2021 - 2027, USD Million
TABLE 65 Mexico Unified Communications Market by Organization Size, 2017 - 2020, USD Million
TABLE 66 Mexico Unified Communications Market by Organization Size, 2021 - 2027, USD Million
TABLE 67 Mexico Unified Communications Market by Solution, 2017 - 2020, USD Million
TABLE 68 Mexico Unified Communications Market by Solution, 2021 - 2027, USD Million
TABLE 69 Mexico Unified Communications Market by Product, 2017 - 2020, USD Million
TABLE 70 Mexico Unified Communications Market by Product, 2021 - 2027, USD Million
TABLE 71 Mexico Unified Communications Market by End User, 2017 - 2020, USD Million
TABLE 72 Mexico Unified Communications Market by End User, 2021 - 2027, USD Million
TABLE 73 Rest of North America Unified Communications Market, 2017 - 2020, USD Million
TABLE 74 Rest of North America Unified Communications Market, 2021 - 2027, USD Million
TABLE 75 Rest of North America Unified Communications Market by Organization Size, 2017 - 2020, USD Million
TABLE 76 Rest of North America Unified Communications Market by Organization Size, 2021 - 2027, USD Million
TABLE 77 Rest of North America Unified Communications Market by Solution, 2017 - 2020, USD Million
TABLE 78 Rest of North America Unified Communications Market by Solution, 2021 - 2027, USD Million
TABLE 79 Rest of North America Unified Communications Market by Product, 2017 - 2020, USD Million
TABLE 80 Rest of North America Unified Communications Market by Product, 2021 - 2027, USD Million
TABLE 81 Rest of North America Unified Communications Market by End User, 2017 - 2020, USD Million
TABLE 82 Rest of North America Unified Communications Market by End User, 2021 - 2027, USD Million
TABLE 83 Key Information – Cisco Systems, Inc.
TABLE 84 Key information – IBM Corporation
TABLE 85 key information – Microsoft Corporation
TABLE 86 key information – NEC Corporation
TABLE 87 Key Information – Nokia Corporation
TABLE 88 key information – Hewlett Packard Enterprise Company
TABLE 89 Key Information – AT&T, Inc.
TABLE 90 key information – Verizon Communications, Inc.
TABLE 91 Key Information – Avaya Holdings Corporation
TABLE 92 Key Information – Plantronics, Inc.
List of Figures
FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Key Leading Strategies: Percentage Distribution (2017-2021)
FIG 4 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2017, Nov – 2021, Aug) Leading Players
FIG 5 Recent strategies and developments: Cisco Systems, Inc.
FIG 6 SWOT Analysis: Cisco Systems, Inc.
FIG 7 Swot analysis: IBM Corporation
FIG 8 Recent strategies and developments: Microsoft Corporation
FIG 9 SWOT Analysis: Microsoft Corporation
FIG 10 SWOT Analysis: NEC Corporation
FIG 11 Recent strategies and developments: Nokia Corporation
FIG 12 SWOT Analysis: Nokia Corporation
FIG 13 SWOT analysis: Hewlett-Packard enterprise Company
FIG 14 Recent strategies and developments: AT&T, Inc. (AT&T Intellectual Property)
FIG 15 SWOT Analysis: AT&T, Inc.
FIG 16 Recent strategies and developments: Verizon Communications, Inc.
FIG 17 Recent strategies and developments: Avaya Holdings Corporation
FIG 18 Recent strategies and developments: Plantronics, Inc.