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The North America Unified Communication-as-a-Service (UCaaS) market size is would grow at a CAGR of 9.2% during 2016-2022. North America would be the largest market during the forecast period. Stable economy, technological advancements, and unified communication infrastructure demands would drive the market for UCaas in the North American region. Small & Medium businesses are embracing Unified Communications (UC). Driving Small & Medium business UC adoption is the need to enhance collaboration, especially among remote and mobile workers, and boost productivity, and UC achieves both. UC supports collaboration by enabling employees to work anywhere with the devices they prefer and still stay connected to each other. The adoption of UCaaS technology would be largely witnessed in the consumer goods and retail verticals, as streamlining business processes would be quick, and also real-time services and faster transaction closures could be achieved seamlessly.
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The report highlights the adoption of UCaaS (Unified Communication-as-a-Service) market in North America. Based on the component, the UCaaS market is segmented into Telephony, Unified messaging, Conferencing and Others Robotics. Based on the Deployment, the market is segmented across On-Premise, Cloud Based segments. The report further segments the market based on the End User Organization Size as Small & Medium Enterprises and Large enterprises. Industry vertical wise the market is bifurcated as Consumer goods and retail, Telecom and IT, BFSI, Healthcare, Public sector and utilities, Logistics and transportation, Travel and hospitality and Others.
The countries included in the report are United States, Canada, Mexico and Rest of North America. Some of the major market leaders profiled in the report are Cisco Systems (U.S.), Computer Science Corporation (U.S.), BT Group (U.K.), 8x8 (U.S.), West Corporation (U.S.), Microsoft Corporation (U.S.), Voss Solutions (U.S.), Verizon Communication (U.S.), Star2star Communications (U.S.), and Polycom (U.S.).