Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Contact Center Transformation Market, by Component
1.4.2 North America Contact Center Transformation Market, by Deployment Type
1.4.3 North America Contact Center Transformation Market, by Organization Size
1.4.4 North America Contact Center Transformation Market, by End User
1.4.5 North America Contact Center Transformation Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Executive Summary
2.1.3 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Mergers & Acquisitions
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2016, Mar – 2020, Jul) Leading Players
Chapter 4. North America Contact Center Transformation Market by Component
4.1 North America Contact Center Transformation Software Market by Country
4.2 North America Contact Center Transformation Market by Software Type
4.2.1 North America Contact Center Transformation Workforce Engagement Market by Country
4.2.2 North America Contact Center Transformation Real Time Repotting & Analytics Market by Country
4.2.3 North America Contact Center Transformation Social Media Analytics Market by Country
4.2.4 North America Contact Center Transformation Visual Network Analytics & Omnichannel Routing Market by Country
4.2.5 North America Contact Center Transformation Voice Biometrics Market by Country
4.2.6 North America Other Software Type Contact Center Transformation Market by Country
4.3 North America Contact Center Transformation Services Market by Country
Chapter 5. North America Contact Center Transformation Market by Deployment Type
5.1 North America On-premise Contact Center Transformation Market by Country
5.2 North America Cloud Contact Center Transformation Market by Country
Chapter 6. North America Contact Center Transformation Market by Organization Size
6.1 North America Large Enterprises Contact Center Transformation Market by Country
6.2 North America Small & Medium Enterprises Contact Center Transformation Market by Country
Chapter 7. North America Contact Center Transformation Market by End User
7.1 North America BFSI Contact Center Transformation Market by Country
7.2 North America Retail and Consumer Goods Contact Center Transformation Market by Country
7.3 North America Government & Defense Contact Center Transformation Market by Country
7.4 North America Travel & Hospitality Contact Center Transformation Market by Country
7.5 North America Healthcare & Life Sciences Contact Center Transformation Market by Country
7.6 North America Telecom & IT Contact Center Transformation Market by Country
7.7 North America Others Contact Center Transformation Market by Country
Chapter 8. North America Contact Center Transformation Market by Country
8.1 US Contact Center Transformation Market
8.1.1 US Contact Center Transformation Market by Component
8.1.1.1 US Contact Center Transformation Market by Software Type
8.1.2 US Contact Center Transformation Market by Deployment Type
8.1.3 US Contact Center Transformation Market by Organization Size
8.1.4 US Contact Center Transformation Market by End User
8.2 Canada Contact Center Transformation Market
8.2.1 Canada Contact Center Transformation Market by Component
8.2.1.1 Canada Contact Center Transformation Market by Software Type
8.2.2 Canada Contact Center Transformation Market by Deployment Type
8.2.3 Canada Contact Center Transformation Market by Organization Size
8.2.4 Canada Contact Center Transformation Market by End User
8.3 Mexico Contact Center Transformation Market
8.3.1 Mexico Contact Center Transformation Market by Component
8.3.1.1 Mexico Contact Center Transformation Market by Software Type
8.3.2 Mexico Contact Center Transformation Market by Deployment Type
8.3.3 Mexico Contact Center Transformation Market by Organization Size
8.3.4 Mexico Contact Center Transformation Market by End User
8.4 Rest of North America Contact Center Transformation Market
8.4.1 Rest of North America Contact Center Transformation Market by Component
8.4.1.1 Rest of North America Contact Center Transformation Market by Software Type
8.4.2 Rest of North America Contact Center Transformation Market by Deployment Type
8.4.3 Rest of North America Contact Center Transformation Market by Organization Size
8.4.4 Rest of North America Contact Center Transformation Market by End User
Chapter 9. Company Profiles
9.1 AT&T, Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.1 Research & Development Expense
9.1.2 Recent strategies and developments:
9.1.2.1 Partnerships, Collaborations, and Agreements:
9.1.2.2 Product Launches and Product Expansions:
9.1.3 SWOT Analysis
9.2 Cisco Systems, Inc.
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expense
9.2.5 Recent strategies and developments:
9.2.5.1 Partnerships, Collaborations, and Agreements:
9.2.5.2 Acquisition and Mergers:
9.2.5.3 Product Launches and Product Expansions:
9.2.6 SWOT Analysis
9.3 Microsoft Corporation (Metaswitch Networks)
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Segmental and Regional Analysis
9.3.4 Research & Development Expenses
9.3.5 Recent strategies and developments:
9.3.5.1 Partnerships, Collaborations, and Agreements:
9.3.6 SWOT Analysis
9.4 RingCentral, Inc.
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Recent strategies and developments:
9.4.5.1 Partnerships, Collaborations, and Agreements:
9.4.5.2 Acquisition and Mergers:
9.5 SAP SE
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Segmental and Regional Analysis
9.5.4 Research & Development Expense
9.5.5 Recent strategies and developments:
9.5.5.1 Partnerships, Collaborations, and Agreements:
9.5.5.2 Product Launches and Product Expansions:
9.5.6 SWOT Analysis
9.6 Five9, Inc.
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional Analysis
9.6.4 Research & Development Expense
9.6.5 Recent strategies and developments:
9.6.5.1 Partnerships, Collaborations, and Agreements:
9.6.5.2 Acquisition and Mergers:
9.6.5.3 Product Launches and Product Expansions:
9.7 AGC Networks Ltd.
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Segmental Analysis
9.7.4 Recent strategies and developments:
9.7.4.1 Partnerships, Collaborations, and Agreements:
9.7.4.2 Acquisition and Mergers:
9.8 Talkdesk, Inc.
9.8.1 Company Overview
9.8.2 Recent strategies and developments:
9.8.2.1 Partnerships, Collaborations, and Agreements:
9.8.2.2 Product Launches and Product Expansions:
9.9 Genesys Telecommunications Laboratories, Inc.
9.9.1 Company Overview
9.9.2 Recent strategies and developments:
9.9.2.1 Partnerships, Collaborations, and Agreements:
9.9.2.2 Acquisition and Mergers:
9.1 Aculab PLC
9.10.1 Company overview
9.10.2 Recent strategies and developments:
9.10.2.1 Partnerships, Collaborations, and Agreements:
9.10.2.2 Product Launches and Product Expansions:
Unique Offerings 
