The North America Communication Platform as a Service Market would witness market growth of 26.8% CAGR during the forecast period (2022-2028).
Several CPaaS suppliers offer pay-per-call, pay-per-video, and pay-per-message pricing models. As a result, CPaaS gives businesses a quicker and less expensive option to build their own bespoke apps to support communications. Applications in Telehealth, education, field services, customer support, contact centers, and social media have been the main focus of early CPaaS implementations. In addition, applications that use CPaaS may include capabilities like in-app chat, video-enabled help desks, and authentication services.
Without needing to create a real-time communications stack, communications platform-as-a-service (CPaaS) allows the integration of audio, video, and messaging to the applications. Removing the need to develop backend infrastructure and interfaces enables developers to include real-time communication capabilities in their standalone apps. In addition, a communications stack's total construction and maintenance costs may be decreased with the aid of communications platform-as-a-service (CPaaS).
The US has started a multi-stakeholder project called the Global Partnership on Artificial Intelligence (GPAI) that brings together expert thought while protecting individual freedom. Through a variety of foreign AI research and development alliances, several agencies, including the Office of the Under Secretary of State for Economic Growth, Energy, and the Environment, are assisting the US scientific and technology business. Due to these government efforts, more money will be invested in research and development for artificial intelligence projects. Furthermore, the expanding use of AI in many industrial sectors throughout North American countries would hasten the need for the best communication, driving up the demand for CPaaS for enterprises.
The US market dominated the North America Communication Platform as a Service Market by Country in 2021, and would continue to be a dominant market till 2028; thereby, achieving a market value of $12,495 million by 2028.The Canada market is poised to grow at a CAGR of 29.7% during (2022 - 2028). Additionally, The Mexico market would witness a CAGR of 28.6% during (2022 - 2028).
Based on Component, the market is segmented into Solution and Services. Based on Solution Type, the market is segmented into Message, Video, Voice and Others. Based on Services Type, the market is segmented into Professional Services and Managed Services. Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises (SMEs). Based on Vertical, the market is segmented into Telecom & IT, BFSI, Retail & E-commerce, Government, Education, Manufacturing, Healthcare & Life Sciences and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.
Free Valuable Insights: The Global Communication Platform as a Service Market is Predict to reach $51.3 Billion by 2028, at a CAGR of 27.5%
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include RingCentral, Inc, 8x8, Inc., Avaya Inc. (Avaya Holdings Corp.), Sinch AB, Twilio, Inc., Telesign (Proximus Group), Bandwidth, Inc, CM.com N.V., Vonage Holdings Corp. (Ericsson AB), and Infobip Ltd.
Scope of the Study
Market Segments Covered in the Report:
By Component
- Solution
- Services
- Professional Services
- Managed Services
By Organization Size
- Large Enterprises
- Small & Medium Enterprises (SMEs)
By Vertical
- Telecom & IT
- BFSI
- Retail & E-commerce
- Government
- Education
- Manufacturing
- Healthcare & Life Sciences
- Others
By Country
- US
- Canada
- Mexico
- Rest of North America
Key Market Players
List of Companies Profiled in the Report:
- RingCentral, Inc
- 8x8, Inc.
- Avaya Inc. (Avaya Holdings Corp.)
- Sinch AB
- Twilio, Inc.
- Telesign (Proximus Group)
- Bandwidth, Inc
- CM.com N.V.
- Vonage Holdings Corp. (Ericsson AB)
- Infobip Ltd.
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Communication Platform as a Service Market, by Component
1.4.2 North America Communication Platform as a Service Market, by Organization Size
1.4.3 North America Communication Platform as a Service Market, by Vertical
1.4.4 North America Communication Platform as a Service Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1.1 Market Composition & Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.2.4 Geographical Expansions
3.3 Market Share Analysis, 2021
3.4 Top Winning Strategies
3.4.1 Key Leading Strategies: Percentage Distribution (2018-2022)
3.4.2 Key Strategic Move: (Acquisition and Mergers: 2018, Oct – 2022, Jul) Leading Players
Chapter 4. North America Communication Platform as a Service Market by Component
4.1 North America Solution Market by Country
4.2 North America Communication Platform as a Service Market by Solution Type
4.2.1 North America Message Market by Country
4.2.2 North America Video Market by Country
4.2.3 North America Voice Market by Country
4.2.4 North America Others Market by Country
4.3 North America Services Market by Country
4.4 North America Communication Platform as a Service Market by Services Type
4.4.1 North America Professional Services Market by Country
4.4.2 North America Managed Services Market by Country
Chapter 5. North America Communication Platform as a Service Market by Organization Size
5.1 North America Large Enterprises Market by Country
5.2 North America Small & Medium Enterprises (SMEs) Market by Country
Chapter 6. North America Communication Platform as a Service Market by Vertical
6.1 North America Telecom & IT Market by Country
6.2 North America BFSI Market by Country
6.3 North America Retail & E-commerce Market by Country
6.4 North America Government Market by Country
6.5 North America Education Market by Country
6.6 North America Manufacturing Market by Country
6.7 North America Healthcare & Life Sciences Market by Country
6.8 North America Others Market by Country
Chapter 7. North America Communication Platform as a Service Market by Country
7.1 US Communication Platform as a Service Market
7.1.1 US Communication Platform as a Service Market by Component
7.1.1.1 US Communication Platform as a Service Market by Solution Type
7.1.1.2 US Communication Platform as a Service Market by Services Type
7.1.2 US Communication Platform as a Service Market by Organization Size
7.1.3 US Communication Platform as a Service Market by Vertical
7.2 Canada Communication Platform as a Service Market
7.2.1 Canada Communication Platform as a Service Market by Component
7.2.1.1 Canada Communication Platform as a Service Market by Solution Type
7.2.1.2 Canada Communication Platform as a Service Market by Services Type
7.2.2 Canada Communication Platform as a Service Market by Organization Size
7.2.3 Canada Communication Platform as a Service Market by Vertical
7.3 Mexico Communication Platform as a Service Market
7.3.1 Mexico Communication Platform as a Service Market by Component
7.3.1.1 Mexico Communication Platform as a Service Market by Solution Type
7.3.1.2 Mexico Communication Platform as a Service Market by Services Type
7.3.2 Mexico Communication Platform as a Service Market by Organization Size
7.3.3 Mexico Communication Platform as a Service Market by Vertical
7.4 Rest of North America Communication Platform as a Service Market
7.4.1 Rest of North America Communication Platform as a Service Market by Component
7.4.1.1 Rest of North America Communication Platform as a Service Market by Solution Type
7.4.1.2 Rest of North America Communication Platform as a Service Market by Services Type
7.4.2 Rest of North America Communication Platform as a Service Market by Organization Size
7.4.3 Rest of North America Communication Platform as a Service Market by Vertical
Chapter 8. Company Profiles
8.1 RingCentral, Inc.
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Regional Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Partnerships, Collaborations, and Agreements:
8.1.5.2 Acquisition and Mergers:
8.1.5.3 Product Launches and Product Expansions:
8.2 8x8, Inc.
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Regional Analysis
8.2.4 Research & Development Expenses
8.2.5 Recent strategies and developments:
8.2.5.1 Partnerships, Collaborations, and Agreements:
8.2.5.2 Acquisition and Mergers:
8.3 Avaya Inc. (Avaya Holdings Corp.)
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental and Regional Analysis
8.3.4 Research & Development Expenses
8.3.5 Recent strategies and developments:
8.3.5.1 Partnerships, Collaborations, and Agreements:
8.4 Sinch AB
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Segmental and Regional Analysis
8.5 Twilio, Inc.
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments:
8.5.5.1 Acquisition and Mergers:
8.6 Telesign (Proximus Group)
8.6.1 Company Overview
8.6.2 Financial Analysis
8.6.3 Segmental Analysis
8.7 Bandwidth, Inc.
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Segmental and Regional Analysis
8.7.4 Research & Development Expenses
8.7.5 Recent strategies and developments:
8.7.5.1 Partnerships, Collaborations, and Agreements:
8.7.5.2 Acquisition and Mergers:
8.8 CM.com N.V.
8.8.1 Company Overview
8.8.2 Financial Analysis
8.8.3 Segmental and Regional Analysis
8.8.4 Recent strategies and developments:
8.8.4.1 Acquisition and Mergers:
8.9 Vonage Holdings Corp. (Ericsson AB)
8.9.1 Company Overview
8.9.2 Financial Analysis
8.9.3 Segmental and Regional Analysis
8.9.4 Research & Development Expenses
8.10. Infobip Ltd.
8.10.1 Company Overview
8.10.2 Recent strategies and developments:
8.10.2.1 Partnerships, Collaborations, and Agreements:
8.10.2.2 Product Launches and Product Expansions:
8.10.2.3 Acquisition and Mergers:
8.10.2.4 Geographical Expansions
TABLE 1 North America Communication Platform as a Service Market, 2018 - 2021, USD Million
TABLE 2 North America Communication Platform as a Service Market, 2022 - 2028, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Communication Platform as a Service Market
TABLE 4 Product Launches And Product Expansions– Communication Platform as a Service Market
TABLE 5 Acquisition and Mergers– Communication Platform as a Service Market
TABLE 6 Geographical Expansions - Communication Platform as a Service Market
TABLE 7 North America Communication Platform as a Service Market by Component, 2018 - 2021, USD Million
TABLE 8 North America Communication Platform as a Service Market by Component, 2022 - 2028, USD Million
TABLE 9 North America Solution Market by Country, 2018 - 2021, USD Million
TABLE 10 North America Solution Market by Country, 2022 - 2028, USD Million
TABLE 11 North America Communication Platform as a Service Market by Solution Type, 2018 - 2021, USD Million
TABLE 12 North America Communication Platform as a Service Market by Solution Type, 2022 - 2028, USD Million
TABLE 13 North America Message Market by Country, 2018 - 2021, USD Million
TABLE 14 North America Message Market by Country, 2022 - 2028, USD Million
TABLE 15 North America Video Market by Country, 2018 - 2021, USD Million
TABLE 16 North America Video Market by Country, 2022 - 2028, USD Million
TABLE 17 North America Voice Market by Country, 2018 - 2021, USD Million
TABLE 18 North America Voice Market by Country, 2022 - 2028, USD Million
TABLE 19 North America Others Market by Country, 2018 - 2021, USD Million
TABLE 20 North America Others Market by Country, 2022 - 2028, USD Million
TABLE 21 North America Services Market by Country, 2018 - 2021, USD Million
TABLE 22 North America Services Market by Country, 2022 - 2028, USD Million
TABLE 23 North America Communication Platform as a Service Market by Services Type, 2018 - 2021, USD Million
TABLE 24 North America Communication Platform as a Service Market by Services Type, 2022 - 2028, USD Million
TABLE 25 North America Professional Services Market by Country, 2018 - 2021, USD Million
TABLE 26 North America Professional Services Market by Country, 2022 - 2028, USD Million
TABLE 27 North America Managed Services Market by Country, 2018 - 2021, USD Million
TABLE 28 North America Managed Services Market by Country, 2022 - 2028, USD Million
TABLE 29 North America Communication Platform as a Service Market by Organization Size, 2018 - 2021, USD Million
TABLE 30 North America Communication Platform as a Service Market by Organization Size, 2022 - 2028, USD Million
TABLE 31 North America Large Enterprises Market by Country, 2018 - 2021, USD Million
TABLE 32 North America Large Enterprises Market by Country, 2022 - 2028, USD Million
TABLE 33 North America Small & Medium Enterprises (SMEs) Market by Country, 2018 - 2021, USD Million
TABLE 34 North America Small & Medium Enterprises (SMEs) Market by Country, 2022 - 2028, USD Million
TABLE 35 North America Communication Platform as a Service Market by Vertical, 2018 - 2021, USD Million
TABLE 36 North America Communication Platform as a Service Market by Vertical, 2022 - 2028, USD Million
TABLE 37 North America Telecom & IT Market by Country, 2018 - 2021, USD Million
TABLE 38 North America Telecom & IT Market by Country, 2022 - 2028, USD Million
TABLE 39 North America BFSI Market by Country, 2018 - 2021, USD Million
TABLE 40 North America BFSI Market by Country, 2022 - 2028, USD Million
TABLE 41 North America Retail & E-commerce Market by Country, 2018 - 2021, USD Million
TABLE 42 North America Retail & E-commerce Market by Country, 2022 - 2028, USD Million
TABLE 43 North America Government Market by Country, 2018 - 2021, USD Million
TABLE 44 North America Government Market by Country, 2022 - 2028, USD Million
TABLE 45 North America Education Market by Country, 2018 - 2021, USD Million
TABLE 46 North America Education Market by Country, 2022 - 2028, USD Million
TABLE 47 North America Manufacturing Market by Country, 2018 - 2021, USD Million
TABLE 48 North America Manufacturing Market by Country, 2022 - 2028, USD Million
TABLE 49 North America Healthcare & Life Sciences Market by Country, 2018 - 2021, USD Million
TABLE 50 North America Healthcare & Life Sciences Market by Country, 2022 - 2028, USD Million
TABLE 51 North America Others Market by Country, 2018 - 2021, USD Million
TABLE 52 North America Others Market by Country, 2022 - 2028, USD Million
TABLE 53 North America Communication Platform as a Service Market by Country, 2018 - 2021, USD Million
TABLE 54 North America Communication Platform as a Service Market by Country, 2022 - 2028, USD Million
TABLE 55 US Communication Platform as a Service Market, 2018 - 2021, USD Million
TABLE 56 US Communication Platform as a Service Market, 2022 - 2028, USD Million
TABLE 57 US Communication Platform as a Service Market by Component, 2018 - 2021, USD Million
TABLE 58 US Communication Platform as a Service Market by Component, 2022 - 2028, USD Million
TABLE 59 US Communication Platform as a Service Market by Solution Type, 2018 - 2021, USD Million
TABLE 60 US Communication Platform as a Service Market by Solution Type, 2022 - 2028, USD Million
TABLE 61 US Communication Platform as a Service Market by Services Type, 2018 - 2021, USD Million
TABLE 62 US Communication Platform as a Service Market by Services Type, 2022 - 2028, USD Million
TABLE 63 US Communication Platform as a Service Market by Organization Size, 2018 - 2021, USD Million
TABLE 64 US Communication Platform as a Service Market by Organization Size, 2022 - 2028, USD Million
TABLE 65 US Communication Platform as a Service Market by Vertical, 2018 - 2021, USD Million
TABLE 66 US Communication Platform as a Service Market by Vertical, 2022 - 2028, USD Million
TABLE 67 Canada Communication Platform as a Service Market, 2018 - 2021, USD Million
TABLE 68 Canada Communication Platform as a Service Market, 2022 - 2028, USD Million
TABLE 69 Canada Communication Platform as a Service Market by Component, 2018 - 2021, USD Million
TABLE 70 Canada Communication Platform as a Service Market by Component, 2022 - 2028, USD Million
TABLE 71 Canada Communication Platform as a Service Market by Solution Type, 2018 - 2021, USD Million
TABLE 72 Canada Communication Platform as a Service Market by Solution Type, 2022 - 2028, USD Million
TABLE 73 Canada Communication Platform as a Service Market by Services Type, 2018 - 2021, USD Million
TABLE 74 Canada Communication Platform as a Service Market by Services Type, 2022 - 2028, USD Million
TABLE 75 Canada Communication Platform as a Service Market by Organization Size, 2018 - 2021, USD Million
TABLE 76 Canada Communication Platform as a Service Market by Organization Size, 2022 - 2028, USD Million
TABLE 77 Canada Communication Platform as a Service Market by Vertical, 2018 - 2021, USD Million
TABLE 78 Canada Communication Platform as a Service Market by Vertical, 2022 - 2028, USD Million
TABLE 79 Mexico Communication Platform as a Service Market, 2018 - 2021, USD Million
TABLE 80 Mexico Communication Platform as a Service Market, 2022 - 2028, USD Million
TABLE 81 Mexico Communication Platform as a Service Market by Component, 2018 - 2021, USD Million
TABLE 82 Mexico Communication Platform as a Service Market by Component, 2022 - 2028, USD Million
TABLE 83 Mexico Communication Platform as a Service Market by Solution Type, 2018 - 2021, USD Million
TABLE 84 Mexico Communication Platform as a Service Market by Solution Type, 2022 - 2028, USD Million
TABLE 85 Mexico Communication Platform as a Service Market by Services Type, 2018 - 2021, USD Million
TABLE 86 Mexico Communication Platform as a Service Market by Services Type, 2022 - 2028, USD Million
TABLE 87 Mexico Communication Platform as a Service Market by Organization Size, 2018 - 2021, USD Million
TABLE 88 Mexico Communication Platform as a Service Market by Organization Size, 2022 - 2028, USD Million
TABLE 89 Mexico Communication Platform as a Service Market by Vertical, 2018 - 2021, USD Million
TABLE 90 Mexico Communication Platform as a Service Market by Vertical, 2022 - 2028, USD Million
TABLE 91 Rest of North America Communication Platform as a Service Market, 2018 - 2021, USD Million
TABLE 92 Rest of North America Communication Platform as a Service Market, 2022 - 2028, USD Million
TABLE 93 Rest of North America Communication Platform as a Service Market by Component, 2018 - 2021, USD Million
TABLE 94 Rest of North America Communication Platform as a Service Market by Component, 2022 - 2028, USD Million
TABLE 95 Rest of North America Communication Platform as a Service Market by Solution Type, 2018 - 2021, USD Million
TABLE 96 Rest of North America Communication Platform as a Service Market by Solution Type, 2022 - 2028, USD Million
TABLE 97 Rest of North America Communication Platform as a Service Market by Services Type, 2018 - 2021, USD Million
TABLE 98 Rest of North America Communication Platform as a Service Market by Services Type, 2022 - 2028, USD Million
TABLE 99 Rest of North America Communication Platform as a Service Market by Organization Size, 2018 - 2021, USD Million
TABLE 100 Rest of North America Communication Platform as a Service Market by Organization Size, 2022 - 2028, USD Million
TABLE 101 Rest of North America Communication Platform as a Service Market by Vertical, 2018 - 2021, USD Million
TABLE 102 Rest of North America Communication Platform as a Service Market by Vertical, 2022 - 2028, USD Million
TABLE 103 Key Information – RingCentral, Inc.
TABLE 104 Key information – 8x8, Inc.
TABLE 105 Key Information – Avaya, Inc.
TABLE 106 Key Information – Sinch AB
TABLE 107 Key Information – Twilio, Inc.
TABLE 108 Key Information – Telesign
TABLE 109 Key Information – Bandwidth, Inc.
TABLE 110 Key Information – CM.com N.V.
TABLE 111 Key Information – Vonage Holdings Corp.
TABLE 112 key information – Infobip Ltd.
List of Figures
FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Market Share Analysis, 2021
FIG 4 Key Leading Strategies: Percentage Distribution (2018-2022)
FIG 5 Key Strategic Move: (Acquisition and Mergers: 2018, Oct – 2022, Jul) Leading Players
FIG 6 Recent strategies and developments: RingCentral, Inc.
FIG 7 Recent strategies and developments: 8x8, Inc.
FIG 8 Recent strategies and developments: Infobip Ltd.