Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Cloud IT Service Management (ITSM) Market, by Component
1.4.2 North America Cloud IT Service Management (ITSM) Market, by Organization Size
1.4.3 North America Cloud IT Service Management (ITSM) Market, by End User
1.4.4 North America Cloud IT Service Management (ITSM) Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Executive Summary
2.1.3 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Geographical Expansions
3.2.4 Mergers & Acquisitions
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2015-2019)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2020-Jan – 2015-Oct) Leading Players
Chapter 4. North America Cloud IT Services Management (ITSM) Market by Component
4.1 North America Cloud IT Services Management (ITSM) Solutions Market by Country
4.2 North America Cloud IT Services Management (ITSM) Solutions Market by Type
4.2.1 North America Cloud IT Services Management (ITSM) Operations & Performance Management Market by Country
4.2.2 North America Cloud IT Services Management (ITSM) Service Portfolio Management Market by Country
4.2.3 North America Cloud IT Services Management (ITSM) Configuration & Change Management Market by Country
4.2.4 North America Cloud IT Services Management (ITSM) Reporting & Analytics Market by Country
4.2.5 North America Other Solutions Type Cloud IT Services Management (ITSM) Market by Country
4.3 North America Cloud IT Services Management (ITSM) Services Market by Country
Chapter 5. North America Cloud IT Services Management (ITSM) Market by Organization Size
5.1 North America Large Enterprises Cloud IT Services Management (ITSM) Market by Country
5.2 North America Small & Medium Enterprises Cloud IT Services Management (ITSM) Market by Country
Chapter 6. North America Cloud IT Services Management (ITSM) Market by End User
6.1 North America Telecom & IT Cloud IT Services Management (ITSM) Market by Country
6.2 North America BFSI Cloud IT Services Management (ITSM) Market by Country
6.3 North America Manufacturing Cloud IT Services Management (ITSM) Market by Country
6.4 North America Retail Cloud IT Services Management (ITSM) Market by Country
6.5 North America Healthcare Cloud IT Services Management (ITSM) Market by Country
6.6 North America Others Cloud IT Services Management (ITSM) Market by Country
Chapter 7. North America Cloud IT Services Management (ITSM) Market by Country
7.1 US Cloud IT Services Management (ITSM) Market
7.1.1 US Cloud IT Services Management (ITSM) Market by Component
7.1.1.1 US Cloud IT Services Management (ITSM) Solutions Market by Type
7.1.2 US Cloud IT Services Management (ITSM) Market by Organization Size
7.1.3 US Cloud IT Services Management (ITSM) Market by End User
7.2 Canada Cloud IT Services Management (ITSM) Market
7.2.1 Canada Cloud IT Services Management (ITSM) Market by Component
7.2.1.1 Canada Cloud IT Services Management (ITSM) Solutions Market by Type
7.2.2 Canada Cloud IT Services Management (ITSM) Market by Organization Size
7.2.3 Canada Cloud IT Services Management (ITSM) Market by End User
7.3 Mexico Cloud IT Services Management (ITSM) Market
7.3.1 Mexico Cloud IT Services Management (ITSM) Market by Component
7.3.1.1 Mexico Cloud IT Services Management (ITSM) Solutions Market by Type
7.3.2 Mexico Cloud IT Services Management (ITSM) Market by Organization Size
7.3.3 Mexico Cloud IT Services Management (ITSM) Market by End User
7.4 Rest of North America Cloud IT Services Management (ITSM) Market
7.4.1 Rest of North America Cloud IT Services Management (ITSM) Market by Component
7.4.1.1 Rest of North America Cloud IT Services Management (ITSM) Solutions Market by Type
7.4.2 Rest of North America Cloud IT Services Management (ITSM) Market by Organization Size
7.4.3 Rest of North America Cloud IT Services Management (ITSM) Market by End User
Chapter 8. Company Profiles
8.1 IBM Corporation
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Regional & Segmental Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Partnerships, Collaborations, and Agreements:
8.1.5.2 Acquisition and Mergers:
8.1.6 SWOT Analysis
8.2 Microsoft Corporation
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Segmental and Regional Analysis
8.2.4 Research & Development Expenses
8.2.5 Recent strategies and developments:
8.2.5.1 Partnerships, Collaborations, and Agreements:
8.2.5.2 Product Launches and Product Expansions:
8.2.6 SWOT Analysis
8.3 Hewlett Packard Enterprise Company
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental Analysis
8.3.4 Research & Development Expense
8.3.5 Recent strategies and developments:
8.3.5.1 Partnerships, Collaborations, and Agreements:
8.3.5.2 Product Launches and Product Expansions:
8.3.6 SWOT Analysis
8.4 Citrix Systems, Inc.
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Regional Analysis
8.4.4 Research & Development Expense
8.4.5 Recent strategies and developments:
8.4.5.1 Partnerships, Collaborations, and Agreements:
8.4.5.2 Product Launches and Product Expansions:
8.4.6 SWOT Analysis
8.5 ServiceNow, Inc.
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments:
8.5.5.1 Partnerships, Collaborations, and Agreements:
8.5.5.2 Acquisition and Mergers:
8.5.5.3 Geographical Expansions:
8.6 BMC Software, Inc. (KKR & Co., Inc.)
8.6.1 Company Overview
8.6.2 Financial Analysis
8.6.3 Regional & Segmental Analysis
8.6.4 Recent strategies and developments:
8.6.4.1 Partnerships, Collaborations, and Agreements:
8.7 Atlassian Corporation PLC
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Regional Analysis
8.7.4 Research & Development Expense
8.7.5 Recent strategies and developments:
8.7.5.1 Acquisition and Mergers:
8.7.5.2 Product Launches and Product Expansions:
8.7.6 SWOT Analysis
8.8 Serviceaide, Inc.
8.8.1 Company Overview
8.8.2 Recent strategies and developments:
8.8.2.1 Partnerships, Collaborations, and Agreements:
8.8.2.2 Product Launches and Product Expansions:
8.9 Cherwell Software, LLC
8.9.1 Company Overview
8.9.2 Recent strategies and developments:
8.9.2.1 Partnerships, Collaborations, and Agreements:
8.9.2.2 Product Launches and Product Expansions:
8.1 Freshworks, Inc.
8.10.1 Company Overview
8.10.2 Recent strategies and developments:
8.10.2.1 Partnerships, Collaborations, and Agreements:
8.10.2.2 Acquisition and Mergers:
8.10.2.3 Geographical Expansions:
Unique Offerings 
