LAMEA Predictive Dialer Software Market By Component (Software (Without Services) and Services), By Deployment Type (On-premise and Cloud), By Enterprise Size (Large Enterprises and Small & Medium Enterprises), By End User (IT & Telecom, Government, BFSI, Healthcare and Others), By Country, Industry Analysis and Forecast, 2020 - 2026
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Market Report Description
The Latin America, Middle East and Africa Predictive Dialer Software Market would witness market growth of 39% CAGR during the forecast period (2020-2026). A predictive dialer is an outbound calling system that helps in bulk dialing from a list of contact numbers. Since a predictive dialer automates an outbound process, it filters busy signals, no answers, voicemail, and disconnected numbers so that the agent is connected only when someone answers the call on the other end. The predictive dialer utilizes advanced algorithms in order to get the precise time that an agent should be covering up a call and then only bulk dials other numbers. The primary benefit of using predictive dialers is reduced manual dialing time that increases agent efficiency.
Predictive dialers are usually used in market research, debt collection, telemarketing, and customer service follow-ups and it is helpful in organizing and managing the client database and chronologically dials out clients. Furthermore, a predictive dialer assists in intelligently allotting calls according to the availability of lead qualification agents. Thus, this software enables them to optimize the time to be spent on the phone calls with leads during outbound sales prospecting.
Predictive dialers are usually used in market research, debt collection, telemarketing, and customer service follow-ups and it is helpful in organizing and managing the client database and chronologically dials out clients. Furthermore, a predictive dialer assists in intelligently allotting calls according to the availability of lead qualification agents. Thus, this software enables them to optimize the time to be spent on the phone calls with leads during outbound sales prospecting.
Based on Component, the market is segmented into Software (Without Services) and Services. Based on Deployment Type, the market is segmented into On-premise and Cloud. Based on Enterprise Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on End User, the market is segmented into IT & Telecom, Government, BFSI, Healthcare and Others. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.
Free Valuable Insights: Predictive Dialer Software Market in LAMEA is expected to register a CAGR of 39% during the forecast period (2020-2026)
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Five9, Inc., NICE Ltd., RingCentral, Inc., Agile CRM, ChaseData Corporation, Convoso, Inc., PhoneBurner, Star2Billing S.L., VanillaSoft, Inc., and Ytel, Inc.
Scope of the Study
Market Segments Covered in the Report:
By Component
- Software (Without Services)
- Services
By Deployment Type
- On-premise
- Cloud
By Enterprise Size
- Large Enterprises
- Small & Medium Enterprises
By End User
- IT & Telecom
- Government
- BFSI
- Healthcare
- Others
By Country
- Brazil
- Argentina
- UAE
- Saudi Arabia
- South Africa
- Nigeria
- Rest of LAMEA
Key Market Players
List of Companies Profiled in the Report:
- Five9, Inc.
- NICE Ltd.
- RingCentral, Inc.
- Agile CRM
- ChaseData Corporation
- Convoso, Inc.
- PhoneBurner
- Star2Billing S.L.
- VanillaSoft, Inc.
- Ytel, Inc.
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