Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 LAMEA Customer Self-service Software Market, by Component
1.4.2 LAMEA Customer Self-service Software Market, by Deployment Type
1.4.3 LAMEA Customer Self-service Software Market, by End User
1.4.4 LAMEA Customer Self-service Software Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2017, Mar – 2020, Dec) Leading Players
3.3.3 Key Strategic Move: (Product Launches and Product Expansions : 2017, Apr – 2020, Oct) Leading Players
Chapter 4. LAMEA Customer Self-service Software Market by Component
4.1 LAMEA Customer Self-service Software Solution Market by Country
4.2 LAMEA Customer Self-service Software Market by Solution Type
4.2.1 LAMEA Customer Self-service Software Web Self-service Market by Country
4.2.2 LAMEA Customer Self-service Software Mobile Self-service Market by Country
4.2.3 LAMEA Customer Self-service Software Intelligent Virtual Assistants Market by Country
4.2.4 LAMEA Customer Self-service Software Social Media & Community Self-service Market by Country
4.2.5 LAMEA Customer Self-service Software Email Management Market by Country
4.2.6 LAMEA Other Solution Type Customer Self-service Software Market by Country
4.3 LAMEA Customer Self-service Software Services Market by Country
4.4 LAMEA Customer Self-service Software Market by Services Type
4.4.1 LAMEA Professional Services Customer Self-service Software Market by Country
4.4.2 LAMEA Managed Services Customer Self-service Software Market by Country
Chapter 5. LAMEA Customer Self-service Software Market by Deployment Type
5.1 LAMEA Cloud Customer Self-service Software Market by Country
5.2 LAMEA On-premise Customer Self-service Software Market by Country
Chapter 6. LAMEA Customer Self-service Software Market by End User
6.1 LAMEA BFSI Customer Self-service Software Market by Country
6.2 LAMEA Retail and Consumer Goods Customer Self-service Software Market by Country
6.3 LAMEA Government & Defense Customer Self-service Software Market by Country
6.4 LAMEA Healthcare Customer Self-service Software Market by Country
6.5 LAMEA Telecom & IT Customer Self-service Software Market by Country
6.6 LAMEA Manufacturing Customer Self-service Software Market by Country
6.7 LAMEA Others Customer Self-service Software Market by Country
Chapter 7. LAMEA Customer Self-service Software Market by Country
7.1 Brazil Customer Self-service Software Market
7.1.1 Brazil Customer Self-service Software Market by Component
7.1.1.1 Brazil Customer Self-service Software Market by Solution Type
7.1.1.2 Brazil Customer Self-service Software Market by Services Type
7.1.2 Brazil Customer Self-service Software Market by Deployment Type
7.1.3 Brazil Customer Self-service Software Market by End User
7.2 Argentina Customer Self-service Software Market
7.2.1 Argentina Customer Self-service Software Market by Component
7.2.1.1 Argentina Customer Self-service Software Market by Solution Type
7.2.1.2 Argentina Customer Self-service Software Market by Services Type
7.2.2 Argentina Customer Self-service Software Market by Deployment Type
7.2.3 Argentina Customer Self-service Software Market by End User
7.3 UAE Customer Self-service Software Market
7.3.1 UAE Customer Self-service Software Market by Component
7.3.1.1 UAE Customer Self-service Software Market by Solution Type
7.3.1.2 UAE Customer Self-service Software Market by Services Type
7.3.2 UAE Customer Self-service Software Market by Deployment Type
7.3.3 UAE Customer Self-service Software Market by End User
7.4 Saudi Arabia Customer Self-service Software Market
7.4.1 Saudi Arabia Customer Self-service Software Market by Component
7.4.1.1 Saudi Arabia Customer Self-service Software Market by Solution Type
7.4.1.2 Saudi Arabia Customer Self-service Software Market by Services Type
7.4.2 Saudi Arabia Customer Self-service Software Market by Deployment Type
7.4.3 Saudi Arabia Customer Self-service Software Market by End User
7.5 South Africa Customer Self-service Software Market
7.5.1 South Africa Customer Self-service Software Market by Component
7.5.1.1 South Africa Customer Self-service Software Market by Solution Type
7.5.1.2 South Africa Customer Self-service Software Market by Services Type
7.5.2 South Africa Customer Self-service Software Market by Deployment Type
7.5.3 South Africa Customer Self-service Software Market by End User
7.6 Nigeria Customer Self-service Software Market
7.6.1 Nigeria Customer Self-service Software Market by Component
7.6.1.1 Nigeria Customer Self-service Software Market by Solution Type
7.6.1.2 Nigeria Customer Self-service Software Market by Services Type
7.6.2 Nigeria Customer Self-service Software Market by Deployment Type
7.6.3 Nigeria Customer Self-service Software Market by End User
7.7 Rest of LAMEA Customer Self-service Software Market
7.7.1 Rest of LAMEA Customer Self-service Software Market by Component
7.7.1.1 Rest of LAMEA Customer Self-service Software Market by Solution Type
7.7.1.2 Rest of LAMEA Customer Self-service Software Market by Services Type
7.7.2 Rest of LAMEA Customer Self-service Software Market by Deployment Type
7.7.3 Rest of LAMEA Customer Self-service Software Market by End User
Chapter 8. Company Profiles
8.1 Microsoft Corporation
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Segmental and Regional Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Partnerships, Collaborations, and Agreements:
8.1.5.2 Acquisition and Mergers:
8.1.6 SWOT Analysis
8.2 Nuance Communications, Inc.
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Segmental and Regional Analysis
8.2.4 Research & Development Expense
8.2.1 Recent strategies and developments:
8.2.1.1 Partnerships, Collaborations, and Agreements:
8.2.1.2 Acquisition and Mergers:
8.2.1.3 Product Launches and Product Expansions:
8.2.2 SWOT Analysis
8.3 Oracle Corporation
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental and Regional Analysis
8.3.4 Research & Development Expense
8.3.5 Recent strategies and developments:
8.3.5.1 Product Launches and Product Expansions:
8.3.6 SWOT Analysis
8.4 SAP SE
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Segmental and Regional Analysis
8.4.4 Research & Development Expense
8.4.5 Recent strategies and developments:
8.4.5.1 Partnerships, Collaborations, and Agreements:
8.4.5.2 Product Launches and Product Expansions:
8.4.6 SWOT Analysis
8.5 Salesforce.com, Inc.
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments:
8.5.5.1 Partnerships, Collaborations, and Agreements:
8.5.5.2 Acquisition and Mergers:
8.5.6 SWOT Analysis
8.6 Avaya Holdings Corporation
8.6.1 Company Overview
8.6.2 Financial Analysis
8.6.3 Segmental and Regional Analysis
8.6.4 Research & Development Expense
8.6.5 Recent strategies and developments:
8.6.5.1 Partnerships, Collaborations, and Agreements:
8.6.5.2 Product Launches and Product Expansions:
8.7 Verint Systems, Inc.
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Segmental and Regional Analysis
8.7.4 Research and Development Expense
8.7.5 Recent strategies and developments:
8.7.5.1 Acquisition and Mergers:
8.7.5.2 Product Launches and Product Expansions:
8.8 Zendesk, Inc.
8.8.1 Company Overview
8.8.2 Financial Analysis
8.8.3 Regional Analysis
8.8.4 Research & Development Expense
8.8.5 Recent strategies and developments:
8.8.5.1 Partnerships, Collaborations, and Agreements:
8.8.5.2 Acquisition and Mergers:
8.8.5.3 Product Launches and Product Expansions:
8.9 BMC Software, Inc. (KKR & Co., Inc.)
8.9.1 Company Overview
8.9.2 Financial Analysis
8.9.3 Regional Analysis
8.9.4 Recent strategies and developments:
8.9.4.1 Acquisition and Mergers:
8.9.4.2 Product Launches and Product Expansions:
8.10. Aspect Software, Inc. (Vector Capital)
8.10.1 Company Overview
8.10.2 Recent strategies and developments:
8.10.2.1 Partnerships, Collaborations, and Agreements:
8.10.2.2 Product Launches and Product Expansions:
Unique Offerings 
