The Latin America, Middle East and Africa Communication Platform as a Service Market would witness market growth of 29.4% CAGR during the forecast period (2022-2028).
CPaaS delivers omni-channel automated interaction solutions that integrate easily with your current business procedures and apps. Additionally, it offers meaningful information and insights about your interactions with customers, the productivity of your employees, and much more. Using automatic scheduling, pre-populated criteria from a business process, or manually depending on a special occurrence, CPaaS may give automated outbound voice and SMS alerts and notifications.
In addition, the CPaaS offers text to voice, individualised recorded audio, and even language transcription as features for outbound communications. With minimal human involvement, automated outbound messaging is a fantastic method to keep clients interested in necessary information.
Platforms that use CPaaS provide real-time analytics and reporting capabilities for tracking SMS delivery and call use information. All of this data is available on a single platform. Your team can readily discover what is working and what isn't by using actionable insights and then make the necessary modifications.
The UAE's government has increased its spending on cutting-edge technology, including artificial intelligence (AI), 5G, and machine learning (ML), which is behind the increase. The UAE government has unveiled the "UAE Strategy for Artificial Intelligence". It is anticipated that adopting such tactics would depend on artificial technologies for improved outcomes. For example, it will decrease accidents and operating costs in the transportation sector while minimizing chronic and deadly illnesses by identifying them in the health sector. The market is anticipated to see growth during the forecast period due to the rising usage of AI.
The Brazil market dominated the LAMEA Communication Platform as a Service Market by Country in 2021, and would continue to be a dominant market till 2028; thereby, achieving a market value of $1,070 million by 2028.The Argentina market is experiencing a CAGR of 30.1% during (2022 - 2028). Additionally, The UAE market would display a CAGR of 29.1% during (2022 - 2028).
Based on Component, the market is segmented into Solution and Services. Based on Solution Type, the market is segmented into Message, Video, Voice and Others. Based on Services Type, the market is segmented into Professional Services and Managed Services. Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises (SMEs). Based on Vertical, the market is segmented into Telecom & IT, BFSI, Retail & E-commerce, Government, Education, Manufacturing, Healthcare & Life Sciences and Others. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.
Free Valuable Insights: The Worldwide Communication Platform as a Service Market is Projected to reach USD 51.3 Billion by 2028, at a CAGR of 27.5%
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include RingCentral, Inc, 8x8, Inc., Avaya Inc. (Avaya Holdings Corp.), Sinch AB, Twilio, Inc., Telesign (Proximus Group), Bandwidth, Inc, CM.com N.V., Vonage Holdings Corp. (Ericsson AB), and Infobip Ltd.
Scope of the Study
Market Segments Covered in the Report:
By Component
- Solution
- Services
- Professional Services
- Managed Services
By Organization Size
- Large Enterprises
- Small & Medium Enterprises (SMEs)
By Vertical
- Telecom & IT
- BFSI
- Retail & E-commerce
- Government
- Education
- Manufacturing
- Healthcare & Life Sciences
- Others
By Country
- Brazil
- Argentina
- UAE
- Saudi Arabia
- South Africa
- Nigeria
- Rest of LAMEA
Key Market Players
List of Companies Profiled in the Report:
- RingCentral, Inc
- 8x8, Inc.
- Avaya Inc. (Avaya Holdings Corp.)
- Sinch AB
- Twilio, Inc.
- Telesign (Proximus Group)
- Bandwidth, Inc
- CM.com N.V.
- Vonage Holdings Corp. (Ericsson AB)
- Infobip Ltd.
TABLE 1 LAMEA Communication Platform as a Service Market, 2018 - 2021, USD Million
TABLE 2 LAMEA Communication Platform as a Service Market, 2022 - 2028, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Communication Platform as a Service Market
TABLE 4 Product Launches And Product Expansions– Communication Platform as a Service Market
TABLE 5 Acquisition and Mergers– Communication Platform as a Service Market
TABLE 6 Geographical Expansions - Communication Platform as a Service Market
TABLE 7 LAMEA Communication Platform as a Service Market by Component, 2018 - 2021, USD Million
TABLE 8 LAMEA Communication Platform as a Service Market by Component, 2022 - 2028, USD Million
TABLE 9 LAMEA Solution Market by Country, 2018 - 2021, USD Million
TABLE 10 LAMEA Solution Market by Country, 2022 - 2028, USD Million
TABLE 11 LAMEA Communication Platform as a Service Market by Solution Type, 2018 - 2021, USD Million
TABLE 12 LAMEA Communication Platform as a Service Market by Solution Type, 2022 - 2028, USD Million
TABLE 13 LAMEA Message Market by Country, 2018 - 2021, USD Million
TABLE 14 LAMEA Message Market by Country, 2022 - 2028, USD Million
TABLE 15 LAMEA Video Market by Country, 2018 - 2021, USD Million
TABLE 16 LAMEA Video Market by Country, 2022 - 2028, USD Million
TABLE 17 LAMEA Voice Market by Country, 2018 - 2021, USD Million
TABLE 18 LAMEA Voice Market by Country, 2022 - 2028, USD Million
TABLE 19 LAMEA Others Market by Country, 2018 - 2021, USD Million
TABLE 20 LAMEA Others Market by Country, 2022 - 2028, USD Million
TABLE 21 LAMEA Services Market by Country, 2018 - 2021, USD Million
TABLE 22 LAMEA Services Market by Country, 2022 - 2028, USD Million
TABLE 23 LAMEA Communication Platform as a Service Market by Services Type, 2018 - 2021, USD Million
TABLE 24 LAMEA Communication Platform as a Service Market by Services Type, 2022 - 2028, USD Million
TABLE 25 LAMEA Professional Services Market by Country, 2018 - 2021, USD Million
TABLE 26 LAMEA Professional Services Market by Country, 2022 - 2028, USD Million
TABLE 27 LAMEA Managed Services Market by Country, 2018 - 2021, USD Million
TABLE 28 LAMEA Managed Services Market by Country, 2022 - 2028, USD Million
TABLE 29 LAMEA Communication Platform as a Service Market by Organization Size, 2018 - 2021, USD Million
TABLE 30 LAMEA Communication Platform as a Service Market by Organization Size, 2022 - 2028, USD Million
TABLE 31 LAMEA Large Enterprises Market by Country, 2018 - 2021, USD Million
TABLE 32 LAMEA Large Enterprises Market by Country, 2022 - 2028, USD Million
TABLE 33 LAMEA Small & Medium Enterprises (SMEs) Market by Country, 2018 - 2021, USD Million
TABLE 34 LAMEA Small & Medium Enterprises (SMEs) Market by Country, 2022 - 2028, USD Million
TABLE 35 LAMEA Communication Platform as a Service Market by Vertical, 2018 - 2021, USD Million
TABLE 36 LAMEA Communication Platform as a Service Market by Vertical, 2022 - 2028, USD Million
TABLE 37 LAMEA Telecom & IT Market by Country, 2018 - 2021, USD Million
TABLE 38 LAMEA Telecom & IT Market by Country, 2022 - 2028, USD Million
TABLE 39 LAMEA BFSI Market by Country, 2018 - 2021, USD Million
TABLE 40 LAMEA BFSI Market by Country, 2022 - 2028, USD Million
TABLE 41 LAMEA Retail & E-commerce Market by Country, 2018 - 2021, USD Million
TABLE 42 LAMEA Retail & E-commerce Market by Country, 2022 - 2028, USD Million
TABLE 43 LAMEA Government Market by Country, 2018 - 2021, USD Million
TABLE 44 LAMEA Government Market by Country, 2022 - 2028, USD Million
TABLE 45 LAMEA Education Market by Country, 2018 - 2021, USD Million
TABLE 46 LAMEA Education Market by Country, 2022 - 2028, USD Million
TABLE 47 LAMEA Manufacturing Market by Country, 2018 - 2021, USD Million
TABLE 48 LAMEA Manufacturing Market by Country, 2022 - 2028, USD Million
TABLE 49 LAMEA Healthcare & Life Sciences Market by Country, 2018 - 2021, USD Million
TABLE 50 LAMEA Healthcare & Life Sciences Market by Country, 2022 - 2028, USD Million
TABLE 51 LAMEA Others Market by Country, 2018 - 2021, USD Million
TABLE 52 LAMEA Others Market by Country, 2022 - 2028, USD Million
TABLE 53 LAMEA Communication Platform as a Service Market by Country, 2018 - 2021, USD Million
TABLE 54 LAMEA Communication Platform as a Service Market by Country, 2022 - 2028, USD Million
TABLE 55 Brazil Communication Platform as a Service Market, 2018 - 2021, USD Million
TABLE 56 Brazil Communication Platform as a Service Market, 2022 - 2028, USD Million
TABLE 57 Brazil Communication Platform as a Service Market by Component, 2018 - 2021, USD Million
TABLE 58 Brazil Communication Platform as a Service Market by Component, 2022 - 2028, USD Million
TABLE 59 Brazil Communication Platform as a Service Market by Solution Type, 2018 - 2021, USD Million
TABLE 60 Brazil Communication Platform as a Service Market by Solution Type, 2022 - 2028, USD Million
TABLE 61 Brazil Communication Platform as a Service Market by Services Type, 2018 - 2021, USD Million
TABLE 62 Brazil Communication Platform as a Service Market by Services Type, 2022 - 2028, USD Million
TABLE 63 Brazil Communication Platform as a Service Market by Organization Size, 2018 - 2021, USD Million
TABLE 64 Brazil Communication Platform as a Service Market by Organization Size, 2022 - 2028, USD Million
TABLE 65 Brazil Communication Platform as a Service Market by Vertical, 2018 - 2021, USD Million
TABLE 66 Brazil Communication Platform as a Service Market by Vertical, 2022 - 2028, USD Million
TABLE 67 Argentina Communication Platform as a Service Market, 2018 - 2021, USD Million
TABLE 68 Argentina Communication Platform as a Service Market, 2022 - 2028, USD Million
TABLE 69 Argentina Communication Platform as a Service Market by Component, 2018 - 2021, USD Million
TABLE 70 Argentina Communication Platform as a Service Market by Component, 2022 - 2028, USD Million
TABLE 71 Argentina Communication Platform as a Service Market by Solution Type, 2018 - 2021, USD Million
TABLE 72 Argentina Communication Platform as a Service Market by Solution Type, 2022 - 2028, USD Million
TABLE 73 Argentina Communication Platform as a Service Market by Services Type, 2018 - 2021, USD Million
TABLE 74 Argentina Communication Platform as a Service Market by Services Type, 2022 - 2028, USD Million
TABLE 75 Argentina Communication Platform as a Service Market by Organization Size, 2018 - 2021, USD Million
TABLE 76 Argentina Communication Platform as a Service Market by Organization Size, 2022 - 2028, USD Million
TABLE 77 Argentina Communication Platform as a Service Market by Vertical, 2018 - 2021, USD Million
TABLE 78 Argentina Communication Platform as a Service Market by Vertical, 2022 - 2028, USD Million
TABLE 79 UAE Communication Platform as a Service Market, 2018 - 2021, USD Million
TABLE 80 UAE Communication Platform as a Service Market, 2022 - 2028, USD Million
TABLE 81 UAE Communication Platform as a Service Market by Component, 2018 - 2021, USD Million
TABLE 82 UAE Communication Platform as a Service Market by Component, 2022 - 2028, USD Million
TABLE 83 UAE Communication Platform as a Service Market by Solution Type, 2018 - 2021, USD Million
TABLE 84 UAE Communication Platform as a Service Market by Solution Type, 2022 - 2028, USD Million
TABLE 85 UAE Communication Platform as a Service Market by Services Type, 2018 - 2021, USD Million
TABLE 86 UAE Communication Platform as a Service Market by Services Type, 2022 - 2028, USD Million
TABLE 87 UAE Communication Platform as a Service Market by Organization Size, 2018 - 2021, USD Million
TABLE 88 UAE Communication Platform as a Service Market by Organization Size, 2022 - 2028, USD Million
TABLE 89 UAE Communication Platform as a Service Market by Vertical, 2018 - 2021, USD Million
TABLE 90 UAE Communication Platform as a Service Market by Vertical, 2022 - 2028, USD Million
TABLE 91 Saudi Arabia Communication Platform as a Service Market, 2018 - 2021, USD Million
TABLE 92 Saudi Arabia Communication Platform as a Service Market, 2022 - 2028, USD Million
TABLE 93 Saudi Arabia Communication Platform as a Service Market by Component, 2018 - 2021, USD Million
TABLE 94 Saudi Arabia Communication Platform as a Service Market by Component, 2022 - 2028, USD Million
TABLE 95 Saudi Arabia Communication Platform as a Service Market by Solution Type, 2018 - 2021, USD Million
TABLE 96 Saudi Arabia Communication Platform as a Service Market by Solution Type, 2022 - 2028, USD Million
TABLE 97 Saudi Arabia Communication Platform as a Service Market by Services Type, 2018 - 2021, USD Million
TABLE 98 Saudi Arabia Communication Platform as a Service Market by Services Type, 2022 - 2028, USD Million
TABLE 99 Saudi Arabia Communication Platform as a Service Market by Organization Size, 2018 - 2021, USD Million
TABLE 100 Saudi Arabia Communication Platform as a Service Market by Organization Size, 2022 - 2028, USD Million
TABLE 101 Saudi Arabia Communication Platform as a Service Market by Vertical, 2018 - 2021, USD Million
TABLE 102 Saudi Arabia Communication Platform as a Service Market by Vertical, 2022 - 2028, USD Million
TABLE 103 South Africa Communication Platform as a Service Market, 2018 - 2021, USD Million
TABLE 104 South Africa Communication Platform as a Service Market, 2022 - 2028, USD Million
TABLE 105 South Africa Communication Platform as a Service Market by Component, 2018 - 2021, USD Million
TABLE 106 South Africa Communication Platform as a Service Market by Component, 2022 - 2028, USD Million
TABLE 107 South Africa Communication Platform as a Service Market by Solution Type, 2018 - 2021, USD Million
TABLE 108 South Africa Communication Platform as a Service Market by Solution Type, 2022 - 2028, USD Million
TABLE 109 South Africa Communication Platform as a Service Market by Services Type, 2018 - 2021, USD Million
TABLE 110 South Africa Communication Platform as a Service Market by Services Type, 2022 - 2028, USD Million
TABLE 111 South Africa Communication Platform as a Service Market by Organization Size, 2018 - 2021, USD Million
TABLE 112 South Africa Communication Platform as a Service Market by Organization Size, 2022 - 2028, USD Million
TABLE 113 South Africa Communication Platform as a Service Market by Vertical, 2018 - 2021, USD Million
TABLE 114 South Africa Communication Platform as a Service Market by Vertical, 2022 - 2028, USD Million
TABLE 115 Nigeria Communication Platform as a Service Market, 2018 - 2021, USD Million
TABLE 116 Nigeria Communication Platform as a Service Market, 2022 - 2028, USD Million
TABLE 117 Nigeria Communication Platform as a Service Market by Component, 2018 - 2021, USD Million
TABLE 118 Nigeria Communication Platform as a Service Market by Component, 2022 - 2028, USD Million
TABLE 119 Nigeria Communication Platform as a Service Market by Solution Type, 2018 - 2021, USD Million
TABLE 120 Nigeria Communication Platform as a Service Market by Solution Type, 2022 - 2028, USD Million
TABLE 121 Nigeria Communication Platform as a Service Market by Services Type, 2018 - 2021, USD Million
TABLE 122 Nigeria Communication Platform as a Service Market by Services Type, 2022 - 2028, USD Million
TABLE 123 Nigeria Communication Platform as a Service Market by Organization Size, 2018 - 2021, USD Million
TABLE 124 Nigeria Communication Platform as a Service Market by Organization Size, 2022 - 2028, USD Million
TABLE 125 Nigeria Communication Platform as a Service Market by Vertical, 2018 - 2021, USD Million
TABLE 126 Nigeria Communication Platform as a Service Market by Vertical, 2022 - 2028, USD Million
TABLE 127 Rest of LAMEA Communication Platform as a Service Market, 2018 - 2021, USD Million
TABLE 128 Rest of LAMEA Communication Platform as a Service Market, 2022 - 2028, USD Million
TABLE 129 Rest of LAMEA Communication Platform as a Service Market by Component, 2018 - 2021, USD Million
TABLE 130 Rest of LAMEA Communication Platform as a Service Market by Component, 2022 - 2028, USD Million
TABLE 131 Rest of LAMEA Communication Platform as a Service Market by Solution Type, 2018 - 2021, USD Million
TABLE 132 Rest of LAMEA Communication Platform as a Service Market by Solution Type, 2022 - 2028, USD Million
TABLE 133 Rest of LAMEA Communication Platform as a Service Market by Services Type, 2018 - 2021, USD Million
TABLE 134 Rest of LAMEA Communication Platform as a Service Market by Services Type, 2022 - 2028, USD Million
TABLE 135 Rest of LAMEA Communication Platform as a Service Market by Organization Size, 2018 - 2021, USD Million
TABLE 136 Rest of LAMEA Communication Platform as a Service Market by Organization Size, 2022 - 2028, USD Million
TABLE 137 Rest of LAMEA Communication Platform as a Service Market by Vertical, 2018 - 2021, USD Million
TABLE 138 Rest of LAMEA Communication Platform as a Service Market by Vertical, 2022 - 2028, USD Million
TABLE 139 Key Information – RingCentral, Inc.
TABLE 140 Key information – 8x8, Inc.
TABLE 141 Key Information – Avaya, Inc.
TABLE 142 Key Information – Sinch AB
TABLE 143 Key Information – Twilio, Inc.
TABLE 144 Key Information – Telesign
TABLE 145 Key Information – Bandwidth, Inc.
TABLE 146 Key Information – CM.com N.V.
TABLE 147 Key Information – Vonage Holdings Corp.
TABLE 148 key information – Infobip Ltd.
List of Figures
FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Market Share Analysis, 2021
FIG 4 Key Leading Strategies: Percentage Distribution (2018-2022)
FIG 5 Key Strategic Move: (Acquisition and Mergers: 2018, Oct – 2022, Jul) Leading Players
FIG 6 Recent strategies and developments: RingCentral, Inc.
FIG 7 Recent strategies and developments: 8x8, Inc.
FIG 8 Recent strategies and developments: Infobip Ltd.