Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Latin America, Middle East and Africa (LAMEA) Cloud IT Service Management (ITSM) Market, by Component
1.4.2 Latin America, Middle East and Africa (LAMEA) Cloud IT Service Management (ITSM) Market, by Organization Size
1.4.3 Latin America, Middle East and Africa (LAMEA) Cloud IT Service Management (ITSM) Market, by End User
1.4.4 Latin America, Middle East and Africa (LAMEA) Cloud IT Service Management (ITSM) Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Executive Summary
2.1.3 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Geographical Expansions
3.2.4 Mergers & Acquisitions
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2015-2019)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2020-Jan – 2015-Oct) Leading Players
Chapter 4. LAMEA Cloud IT Services Management (ITSM) Market by Component
4.1 LAMEA Cloud IT Services Management (ITSM) Solutions Market by Country
4.2 LAMEA Cloud IT Services Management (ITSM) Solutions Market by Type
4.2.1 LAMEA Cloud IT Services Management (ITSM) Operations & Performance Management Market by Country
4.2.2 LAMEA Cloud IT Services Management (ITSM) Service Portfolio Management Market by Country
4.2.3 LAMEA Cloud IT Services Management (ITSM) Configuration & Change Management Market by Country
4.2.4 LAMEA Cloud IT Services Management (ITSM) Reporting & Analytics Market by Country
4.2.5 LAMEA Other Solutions Type Cloud IT Services Management (ITSM) Market by Country
4.3 LAMEA Cloud IT Services Management (ITSM) Services Market by Country
Chapter 5. LAMEA Cloud IT Services Management (ITSM) Market by Organization Size
5.1 LAMEA Large Enterprises Cloud IT Services Management (ITSM) Market by Country
5.2 LAMEA Small & Medium Enterprises Cloud IT Services Management (ITSM) Market by Country
Chapter 6. LAMEA Cloud IT Services Management (ITSM) Market by End User
6.1 LAMEA Telecom & IT Cloud IT Services Management (ITSM) Market by Country
6.2 LAMEA BFSI Cloud IT Services Management (ITSM) Market by Country
6.3 LAMEA Manufacturing Cloud IT Services Management (ITSM) Market by Country
6.4 LAMEA Retail Cloud IT Services Management (ITSM) Market by Country
6.5 LAMEA Healthcare Cloud IT Services Management (ITSM) Market by Country
6.6 LAMEA Others Cloud IT Services Management (ITSM) Market by Country
Chapter 7. LAMEA Cloud IT Services Management (ITSM) Market by Country
7.1 Brazil Cloud IT Services Management (ITSM) Market
7.1.1 Brazil Cloud IT Services Management (ITSM) Market by Component
7.1.1.1 Brazil Cloud IT Services Management (ITSM) Solutions Market by Type
7.1.2 Brazil Cloud IT Services Management (ITSM) Market by Organization Size
7.1.3 Brazil Cloud IT Services Management (ITSM) Market by End User
7.2 Argentina Cloud IT Services Management (ITSM) Market
7.2.1 Argentina Cloud IT Services Management (ITSM) Market by Component
7.2.1.1 Argentina Cloud IT Services Management (ITSM) Solutions Market by Type
7.2.2 Argentina Cloud IT Services Management (ITSM) Market by Organization Size
7.2.3 Argentina Cloud IT Services Management (ITSM) Market by End User
7.3 UAE Cloud IT Services Management (ITSM) Market
7.3.1 UAE Cloud IT Services Management (ITSM) Market by Component
7.3.1.1 UAE Cloud IT Services Management (ITSM) Solutions Market by Type
7.3.2 UAE Cloud IT Services Management (ITSM) Market by Organization Size
7.3.3 UAE Cloud IT Services Management (ITSM) Market by End User
7.4 Saudi Arabia Cloud IT Services Management (ITSM) Market
7.4.1 Saudi Arabia Cloud IT Services Management (ITSM) Market by Component
7.4.1.1 Saudi Arabia Cloud IT Services Management (ITSM) Solutions Market by Type
7.4.2 Saudi Arabia Cloud IT Services Management (ITSM) Market by Organization Size
7.4.3 Saudi Arabia Cloud IT Services Management (ITSM) Market by End User
7.5 South Africa Cloud IT Services Management (ITSM) Market
7.5.1 South Africa Cloud IT Services Management (ITSM) Market by Component
7.5.1.1 South Africa Cloud IT Services Management (ITSM) Solutions Market by Type
7.5.2 South Africa Cloud IT Services Management (ITSM) Market by Organization Size
7.5.3 South Africa Cloud IT Services Management (ITSM) Market by End User
7.6 Nigeria Cloud IT Services Management (ITSM) Market
7.6.1 Nigeria Cloud IT Services Management (ITSM) Market by Component
7.6.1.1 Nigeria Cloud IT Services Management (ITSM) Solutions Market by Type
7.6.2 Nigeria Cloud IT Services Management (ITSM) Market by Organization Size
7.6.3 Nigeria Cloud IT Services Management (ITSM) Market by End User
7.7 Rest of LAMEA Cloud IT Services Management (ITSM) Market
7.7.1 Rest of LAMEA Cloud IT Services Management (ITSM) Market by Component
7.7.1.1 Rest of LAMEA Cloud IT Services Management (ITSM) Solutions Market by Type
7.7.2 Rest of LAMEA Cloud IT Services Management (ITSM) Market by Organization Size
7.7.3 Rest of LAMEA Cloud IT Services Management (ITSM) Market by End User
Chapter 8. Company Profiles
8.1 IBM Corporation
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Regional & Segmental Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Partnerships, Collaborations, and Agreements:
8.1.5.2 Acquisition and Mergers:
8.1.6 SWOT Analysis
8.2 Microsoft Corporation
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Segmental and Regional Analysis
8.2.4 Research & Development Expenses
8.2.5 Recent strategies and developments:
8.2.5.1 Partnerships, Collaborations, and Agreements:
8.2.5.2 Product Launches and Product Expansions:
8.2.6 SWOT Analysis
8.3 Hewlett Packard Enterprise Company
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental Analysis
8.3.4 Research & Development Expense
8.3.5 Recent strategies and developments:
8.3.5.1 Partnerships, Collaborations, and Agreements:
8.3.5.2 Product Launches and Product Expansions:
8.3.6 SWOT Analysis
8.4 Citrix Systems, Inc.
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Regional Analysis
8.4.4 Research & Development Expense
8.4.5 Recent strategies and developments:
8.4.5.1 Partnerships, Collaborations, and Agreements:
8.4.5.2 Product Launches and Product Expansions:
8.4.6 SWOT Analysis
8.5 ServiceNow, Inc.
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments:
8.5.5.1 Partnerships, Collaborations, and Agreements:
8.5.5.2 Acquisition and Mergers:
8.5.5.3 Geographical Expansions:
8.6 BMC Software, Inc. (KKR & Co., Inc.)
8.6.1 Company Overview
8.6.2 Financial Analysis
8.6.3 Regional & Segmental Analysis
8.6.4 Recent strategies and developments:
8.6.4.1 Partnerships, Collaborations, and Agreements:
8.7 Atlassian Corporation PLC
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Regional Analysis
8.7.4 Research & Development Expense
8.7.5 Recent strategies and developments:
8.7.5.1 Acquisition and Mergers:
8.7.5.2 Product Launches and Product Expansions:
8.7.6 SWOT Analysis
8.8 Serviceaide, Inc.
8.8.1 Company Overview
8.8.2 Recent strategies and developments:
8.8.2.1 Partnerships, Collaborations, and Agreements:
8.8.2.2 Product Launches and Product Expansions:
8.9 Cherwell Software, LLC
8.9.1 Company Overview
8.9.2 Recent strategies and developments:
8.9.2.1 Partnerships, Collaborations, and Agreements:
8.9.2.2 Product Launches and Product Expansions:
8.1 Freshworks, Inc.
8.10.1 Company Overview
8.10.2 Recent strategies and developments:
8.10.2.1 Partnerships, Collaborations, and Agreements:
8.10.2.2 Acquisition and Mergers:
8.10.2.3 Geographical Expansions:
Unique Offerings 
