Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Global IT Service Management (ITSM) Market, by Organization Size
1.4.2 Global IT Service Management (ITSM) Market, by Deployment Type
1.4.3 Global IT Service Management (ITSM) Market, by Offering
1.4.4 Global IT Service Management (ITSM) Market, by Vertical
1.4.5 Global IT Service Management (ITSM) Market, by Geography
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
4.2.1 Partnerships, Collaborations and Agreements
4.2.2 Product Launches and Product Expansions
4.2.3 Acquisition and Mergers
4.3 Market Share Analysis, 2022
4.4 Top Winning Strategies
4.4.1 Key Leading Strategies: Percentage Distribution (2019-2023)
4.4.2 Key Strategic Move: (Mergers & Acquisition: 2020, Jun – 2024, Jan) Leading Players
4.5 Porter Five Forces Analysis
Chapter 5. Global IT Service Management (ITSM) Market by Organization Size
5.1 Global Large Enterprises Market by Region
5.2 Global Small & Medium-sized Enterprise Market by Region
Chapter 6. Global IT Service Management (ITSM) Market by Deployment Type
6.1 Global Cloud Market by Region
6.2 Global On-premise Market by Region
Chapter 7. Global IT Service Management (ITSM) Market by Offering
7.1 Global Solution Market by Region
7.2 Global IT Service Management (ITSM) Market by Solution Type
7.2.1 Global Operations & Performance Management Market by Region
7.2.2 Global Configuration & Change Management Market by Region
7.2.3 Global Service Portfolio Management Market by Region
7.2.4 Global Service Desk Software Market by Region
7.2.5 Global Dashboarding, Reporting & Analytics Market by Region
7.3 Global Services Market by Region
Chapter 8. Global IT Service Management (ITSM) Market by Vertical
8.1 Global BFSI Market by Region
8.2 Global Government & Public Sector Market by Region
8.3 Global Energy & Utilities Market by Region
8.4 Global IT & Telecom Market by Region
8.5 Global Media & Entertainment Market by Region
8.6 Global Manufacturing Market by Region
8.7 Global Retail & Consumer Goods Market by Region
8.8 Global Healthcare & Lifesciences Market by Region
8.9 Global Others Market by Region
Chapter 9. Global IT Service Management (ITSM) Market by Region
9.1 North America IT Service Management (ITSM) Market
9.1.1 North America IT Service Management (ITSM) Market by Organization Size
9.1.1.1 North America Large Enterprises Market by Region
9.1.1.2 North America Small & Medium-sized Enterprise Market by Region
9.1.2 North America IT Service Management (ITSM) Market by Deployment Type
9.1.2.1 North America Cloud Market by Region
9.1.2.2 North America On-premise Market by Region
9.1.3 North America IT Service Management (ITSM) Market by Offering
9.1.3.1 North America Solution Market by Country
9.1.3.2 North America IT Service Management (ITSM) Market by Solution Type
9.1.3.2.1 North America Operations & Performance Management Market by Country
9.1.3.2.2 North America Configuration & Change Management Market by Country
9.1.3.2.3 North America Service Portfolio Management Market by Country
9.1.3.2.4 North America Service Desk Software Market by Country
9.1.3.2.5 North America Dashboarding, Reporting & Analytics Market by Country
9.1.3.3 North America Services Market by Country
9.1.4 North America IT Service Management (ITSM) Market by Vertical
9.1.4.1 North America BFSI Market by Country
9.1.4.2 North America Government & Public Sector Market by Country
9.1.4.3 North America Energy & Utilities Market by Country
9.1.4.4 North America IT & Telecom Market by Country
9.1.4.5 North America Media & Entertainment Market by Country
9.1.4.6 North America Manufacturing Market by Country
9.1.4.7 North America Retail & Consumer Goods Market by Country
9.1.4.8 North America Healthcare & Lifesciences Market by Country
9.1.4.9 North America Others Market by Country
9.1.5 North America IT Service Management (ITSM) Market by Country
9.1.5.1 US IT Service Management (ITSM) Market
9.1.5.1.1 US IT Service Management (ITSM) Market by Organization Size
9.1.5.1.2 US IT Service Management (ITSM) Market by Deployment Type
9.1.5.1.3 US IT Service Management (ITSM) Market by Offering
9.1.5.1.4 US IT Service Management (ITSM) Market by Vertical
9.1.5.2 Canada IT Service Management (ITSM) Market
9.1.5.2.1 Canada IT Service Management (ITSM) Market by Organization Size
9.1.5.2.2 Canada IT Service Management (ITSM) Market by Deployment Type
9.1.5.2.3 Canada IT Service Management (ITSM) Market by Offering
9.1.5.2.4 Canada IT Service Management (ITSM) Market by Vertical
9.1.5.3 Mexico IT Service Management (ITSM) Market
9.1.5.3.1 Mexico IT Service Management (ITSM) Market by Organization Size
9.1.5.3.2 Mexico IT Service Management (ITSM) Market by Deployment Type
9.1.5.3.3 Mexico IT Service Management (ITSM) Market by Offering
9.1.5.3.4 Mexico IT Service Management (ITSM) Market by Vertical
9.1.5.4 Rest of North America IT Service Management (ITSM) Market
9.1.5.4.1 Rest of North America IT Service Management (ITSM) Market by Organization Size
9.1.5.4.2 Rest of North America IT Service Management (ITSM) Market by Deployment Type
9.1.5.4.3 Rest of North America IT Service Management (ITSM) Market by Offering
9.1.5.4.4 Rest of North America IT Service Management (ITSM) Market by Vertical
9.2 Europe IT Service Management (ITSM) Market
9.2.1 Europe IT Service Management (ITSM) Market by Organization Size
9.2.1.1 Europe Large Enterprises Market by Country
9.2.1.2 Europe Small & Medium-sized Enterprise Market by Country
9.2.2 Europe IT Service Management (ITSM) Market by Deployment Type
9.2.2.1 Europe Cloud Market by Country
9.2.2.2 Europe On-premise Market by Country
9.2.3 Europe IT Service Management (ITSM) Market by Offering
9.2.3.1 Europe Solution Market by Country
9.2.3.2 Europe IT Service Management (ITSM) Market by Solution Type
9.2.3.2.1 Europe Operations & Performance Management Market by Country
9.2.3.2.2 Europe Configuration & Change Management Market by Country
9.2.3.2.3 Europe Service Portfolio Management Market by Country
9.2.3.2.4 Europe Service Desk Software Market by Country
9.2.3.2.5 Europe Dashboarding, Reporting & Analytics Market by Country
9.2.3.3 Europe Services Market by Country
9.2.4 Europe IT Service Management (ITSM) Market by Vertical
9.2.4.1 Europe BFSI Market by Country
9.2.4.2 Europe Government & Public Sector Market by Country
9.2.4.3 Europe Energy & Utilities Market by Country
9.2.4.4 Europe IT & Telecom Market by Country
9.2.4.5 Europe Media & Entertainment Market by Country
9.2.4.6 Europe Manufacturing Market by Country
9.2.4.7 Europe Retail & Consumer Goods Market by Country
9.2.4.8 Europe Healthcare & Lifesciences Market by Country
9.2.4.9 Europe Others Market by Country
9.2.5 Europe IT Service Management (ITSM) Market by Country
9.2.5.1 Germany IT Service Management (ITSM) Market
9.2.5.1.1 Germany IT Service Management (ITSM) Market by Organization Size
9.2.5.1.2 Germany IT Service Management (ITSM) Market by Deployment Type
9.2.5.1.3 Germany IT Service Management (ITSM) Market by Offering
9.2.5.1.4 Germany IT Service Management (ITSM) Market by Vertical
9.2.5.2 UK IT Service Management (ITSM) Market
9.2.5.2.1 UK IT Service Management (ITSM) Market by Organization Size
9.2.5.2.2 UK IT Service Management (ITSM) Market by Deployment Type
9.2.5.2.3 UK IT Service Management (ITSM) Market by Offering
9.2.5.2.4 UK IT Service Management (ITSM) Market by Vertical
9.2.5.3 France IT Service Management (ITSM) Market
9.2.5.3.1 France IT Service Management (ITSM) Market by Organization Size
9.2.5.3.2 France IT Service Management (ITSM) Market by Deployment Type
9.2.5.3.3 France IT Service Management (ITSM) Market by Offering
9.2.5.3.4 France IT Service Management (ITSM) Market by Vertical
9.2.5.4 Russia IT Service Management (ITSM) Market
9.2.5.4.1 Russia IT Service Management (ITSM) Market by Organization Size
9.2.5.4.2 Russia IT Service Management (ITSM) Market by Deployment Type
9.2.5.4.3 Russia IT Service Management (ITSM) Market by Offering
9.2.5.4.4 Russia IT Service Management (ITSM) Market by Vertical
9.2.5.5 Spain IT Service Management (ITSM) Market
9.2.5.5.1 Spain IT Service Management (ITSM) Market by Organization Size
9.2.5.5.2 Spain IT Service Management (ITSM) Market by Deployment Type
9.2.5.5.3 Spain IT Service Management (ITSM) Market by Offering
9.2.5.5.4 Spain IT Service Management (ITSM) Market by Vertical
9.2.5.6 Italy IT Service Management (ITSM) Market
9.2.5.6.1 Italy IT Service Management (ITSM) Market by Organization Size
9.2.5.6.2 Italy IT Service Management (ITSM) Market by Deployment Type
9.2.5.6.3 Italy IT Service Management (ITSM) Market by Offering
9.2.5.6.4 Italy IT Service Management (ITSM) Market by Vertical
9.2.5.7 Rest of Europe IT Service Management (ITSM) Market
9.2.5.7.1 Rest of Europe IT Service Management (ITSM) Market by Organization Size
9.2.5.7.2 Rest of Europe IT Service Management (ITSM) Market by Deployment Type
9.2.5.7.3 Rest of Europe IT Service Management (ITSM) Market by Offering
9.2.5.7.4 Rest of Europe IT Service Management (ITSM) Market by Vertical
9.3 Asia Pacific IT Service Management (ITSM) Market
9.3.1 Asia Pacific IT Service Management (ITSM) Market by Organization Size
9.3.1.1 Asia Pacific Large Enterprises Market by Country
9.3.1.2 Asia Pacific Small & Medium-sized Enterprise Market by Country
9.3.2 Asia Pacific IT Service Management (ITSM) Market by Deployment Type
9.3.2.1 Asia Pacific Cloud Market by Country
9.3.2.2 Asia Pacific On-premise Market by Country
9.3.3 Asia Pacific IT Service Management (ITSM) Market by Offering
9.3.3.1 Asia Pacific Solution Market by Country
9.3.3.2 Asia Pacific IT Service Management (ITSM) Market by Solution Type
9.3.3.2.1 Asia Pacific Operations & Performance Management Market by Country
9.3.3.2.2 Asia Pacific Configuration & Change Management Market by Country
9.3.3.2.3 Asia Pacific Service Portfolio Management Market by Country
9.3.3.2.4 Asia Pacific Service Desk Software Market by Country
9.3.3.2.5 Asia Pacific Dashboarding, Reporting & Analytics Market by Country
9.3.3.3 Asia Pacific Services Market by Country
9.3.4 Asia Pacific IT Service Management (ITSM) Market by Vertical
9.3.4.1 Asia Pacific BFSI Market by Country
9.3.4.2 Asia Pacific Government & Public Sector Market by Country
9.3.4.3 Asia Pacific Energy & Utilities Market by Country
9.3.4.4 Asia Pacific IT & Telecom Market by Country
9.3.4.5 Asia Pacific Media & Entertainment Market by Country
9.3.4.6 Asia Pacific Manufacturing Market by Country
9.3.4.7 Asia Pacific Retail & Consumer Goods Market by Country
9.3.4.8 Asia Pacific Healthcare & Lifesciences Market by Country
9.3.4.9 Asia Pacific Others Market by Country
9.3.5 Asia Pacific IT Service Management (ITSM) Market by Country
9.3.5.1 China IT Service Management (ITSM) Market
9.3.5.1.1 China IT Service Management (ITSM) Market by Organization Size
9.3.5.1.2 China IT Service Management (ITSM) Market by Deployment Type
9.3.5.1.3 China IT Service Management (ITSM) Market by Offering
9.3.5.1.4 China IT Service Management (ITSM) Market by Vertical
9.3.5.2 Japan IT Service Management (ITSM) Market
9.3.5.2.1 Japan IT Service Management (ITSM) Market by Organization Size
9.3.5.2.2 Japan IT Service Management (ITSM) Market by Deployment Type
9.3.5.2.3 Japan IT Service Management (ITSM) Market by Offering
9.3.5.2.4 Japan IT Service Management (ITSM) Market by Vertical
9.3.5.3 India IT Service Management (ITSM) Market
9.3.5.3.1 India IT Service Management (ITSM) Market by Organization Size
9.3.5.3.2 India IT Service Management (ITSM) Market by Deployment Type
9.3.5.3.3 India IT Service Management (ITSM) Market by Offering
9.3.5.3.4 India IT Service Management (ITSM) Market by Vertical
9.3.5.4 South Korea IT Service Management (ITSM) Market
9.3.5.4.1 South Korea IT Service Management (ITSM) Market by Organization Size
9.3.5.4.2 South Korea IT Service Management (ITSM) Market by Deployment Type
9.3.5.4.3 South Korea IT Service Management (ITSM) Market by Offering
9.3.5.4.4 South Korea IT Service Management (ITSM) Market by Vertical
9.3.5.5 Singapore IT Service Management (ITSM) Market
9.3.5.5.1 Singapore IT Service Management (ITSM) Market by Organization Size
9.3.5.5.2 Singapore IT Service Management (ITSM) Market by Deployment Type
9.3.5.5.3 Singapore IT Service Management (ITSM) Market by Offering
9.3.5.5.4 Singapore IT Service Management (ITSM) Market by Vertical
9.3.5.6 Malaysia IT Service Management (ITSM) Market
9.3.5.6.1 Malaysia IT Service Management (ITSM) Market by Organization Size
9.3.5.6.2 Malaysia IT Service Management (ITSM) Market by Deployment Type
9.3.5.6.3 Malaysia IT Service Management (ITSM) Market by Offering
9.3.5.6.4 Malaysia IT Service Management (ITSM) Market by Vertical
9.3.5.7 Rest of Asia Pacific IT Service Management (ITSM) Market
9.3.5.7.1 Rest of Asia Pacific IT Service Management (ITSM) Market by Organization Size
9.3.5.7.2 Rest of Asia Pacific IT Service Management (ITSM) Market by Deployment Type
9.3.5.7.3 Rest of Asia Pacific IT Service Management (ITSM) Market by Offering
9.3.5.7.4 Rest of Asia Pacific IT Service Management (ITSM) Market by Vertical
9.4 LAMEA IT Service Management (ITSM) Market
9.4.1 LAMEA IT Service Management (ITSM) Market by Organization Size
9.4.1.1 LAMEA Large Enterprises Market by Country
9.4.1.2 LAMEA Small & Medium-sized Enterprise Market by Country
9.4.2 LAMEA IT Service Management (ITSM) Market by Deployment Type
9.4.2.1 LAMEA Cloud Market by Country
9.4.2.2 LAMEA On-premise Market by Country
9.4.3 LAMEA IT Service Management (ITSM) Market by Offering
9.4.3.1 LAMEA Solution Market by Country
9.4.3.2 LAMEA IT Service Management (ITSM) Market by Solution Type
9.4.3.2.1 LAMEA Operations & Performance Management Market by Country
9.4.3.2.2 LAMEA Configuration & Change Management Market by Country
9.4.3.2.3 LAMEA Service Portfolio Management Market by Country
9.4.3.2.4 LAMEA Service Desk Software Market by Country
9.4.3.2.5 LAMEA Dashboarding, Reporting & Analytics Market by Country
9.4.3.3 LAMEA Services Market by Country
9.4.4 LAMEA IT Service Management (ITSM) Market by Vertical
9.4.4.1 LAMEA BFSI Market by Country
9.4.4.2 LAMEA Government & Public Sector Market by Country
9.4.4.3 LAMEA Energy & Utilities Market by Country
9.4.4.4 LAMEA IT & Telecom Market by Country
9.4.4.5 LAMEA Media & Entertainment Market by Country
9.4.4.6 LAMEA Manufacturing Market by Country
9.4.4.7 LAMEA Retail & Consumer Goods Market by Country
9.4.4.8 LAMEA Healthcare & Lifesciences Market by Country
9.4.4.9 LAMEA Others Market by Country
9.4.5 LAMEA IT Service Management (ITSM) Market by Country
9.4.5.1 Brazil IT Service Management (ITSM) Market
9.4.5.1.1 Brazil IT Service Management (ITSM) Market by Organization Size
9.4.5.1.2 Brazil IT Service Management (ITSM) Market by Deployment Type
9.4.5.1.3 Brazil IT Service Management (ITSM) Market by Offering
9.4.5.1.4 Brazil IT Service Management (ITSM) Market by Vertical
9.4.5.2 Argentina IT Service Management (ITSM) Market
9.4.5.2.1 Argentina IT Service Management (ITSM) Market by Organization Size
9.4.5.2.2 Argentina IT Service Management (ITSM) Market by Deployment Type
9.4.5.2.3 Argentina IT Service Management (ITSM) Market by Offering
9.4.5.2.4 Argentina IT Service Management (ITSM) Market by Vertical
9.4.5.3 UAE IT Service Management (ITSM) Market
9.4.5.3.1 UAE IT Service Management (ITSM) Market by Organization Size
9.4.5.3.2 UAE IT Service Management (ITSM) Market by Deployment Type
9.4.5.3.3 UAE IT Service Management (ITSM) Market by Offering
9.4.5.3.4 UAE IT Service Management (ITSM) Market by Vertical
9.4.5.4 Saudi Arabia IT Service Management (ITSM) Market
9.4.5.4.1 Saudi Arabia IT Service Management (ITSM) Market by Organization Size
9.4.5.4.2 Saudi Arabia IT Service Management (ITSM) Market by Deployment Type
9.4.5.4.3 Saudi Arabia IT Service Management (ITSM) Market by Offering
9.4.5.4.4 Saudi Arabia IT Service Management (ITSM) Market by Vertical
9.4.5.5 South Africa IT Service Management (ITSM) Market
9.4.5.5.1 South Africa IT Service Management (ITSM) Market by Organization Size
9.4.5.5.2 South Africa IT Service Management (ITSM) Market by Deployment Type
9.4.5.5.3 South Africa IT Service Management (ITSM) Market by Offering
9.4.5.5.4 South Africa IT Service Management (ITSM) Market by Vertical
9.4.5.6 Nigeria IT Service Management (ITSM) Market
9.4.5.6.1 Nigeria IT Service Management (ITSM) Market by Organization Size
9.4.5.6.2 Nigeria IT Service Management (ITSM) Market by Deployment Type
9.4.5.6.3 Nigeria IT Service Management (ITSM) Market by Offering
9.4.5.6.4 Nigeria IT Service Management (ITSM) Market by Vertical
9.4.5.7 Rest of LAMEA IT Service Management (ITSM) Market
9.4.5.7.1 Rest of LAMEA IT Service Management (ITSM) Market by Organization Size
9.4.5.7.2 Rest of LAMEA IT Service Management (ITSM) Market by Deployment Type
9.4.5.7.3 Rest of LAMEA IT Service Management (ITSM) Market by Offering
9.4.5.7.4 Rest of LAMEA IT Service Management (ITSM) Market by Vertical
Chapter 10. Company Profiles
10.1 Microsoft Corporation
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expenses
10.1.5 Recent strategies and developments:
10.1.5.1 Partnerships, Collaborations, and Agreements:
10.1.5.2 Acquisition and Mergers:
10.1.6 SWOT Analysis
10.2 IBM Corporation
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Regional & Segmental Analysis
10.2.4 Research & Development Expenses
10.2.5 Recent strategies and developments:
10.2.5.1 Partnerships, Collaborations, and Agreements:
10.2.5.2 Product Launches and Product Expansions:
10.2.5.3 Acquisition and Mergers:
10.2.6 SWOT Analysis
10.3 Open Text Corporation
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Segmental and Regional Analysis
10.3.4 Research & Development Expenses
10.3.5 SWOT Analysis
10.4 ServiceNow, Inc.
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Regional Analysis
10.4.4 Research & Development Expenses
10.4.5 Recent strategies and developments:
10.4.5.1 Partnerships, Collaborations, and Agreements:
10.4.5.2 Acquisition and Mergers:
10.5 BMC Software, Inc. (KKR & Co., Inc.)
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Recent strategies and developments:
10.5.3.1 Acquisition and Mergers:
10.5.4 SWOT Analysis
10.6 Broadcom, Inc.
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Segmental and Regional Analysis
10.6.4 Research & Development Expense
10.6.5 Recent strategies and developments:
10.6.5.1 Acquisition and Mergers:
10.6.6 SWOT Analysis
10.7 Hewlett Packard Enterprise Company
10.7.1 Company Overview
10.7.2 Financial Analysis
10.7.3 Segmental and Regional Analysis
10.7.4 Research & Development Expense
10.7.5 Recent strategies and developments:
10.7.5.1 Acquisition and Mergers:
10.7.6 SWOT Analysis
10.8 Atlassian Corporation PLC
10.8.1 Company Overview
10.8.2 Financial Analysis
10.8.3 Regional Analysis
10.8.4 Research & Development Expense
10.8.5 Recent strategies and developments:
10.8.5.1 Partnerships, Collaborations, and Agreements:
10.8.6 SWOT Analysis
10.9 Zendesk, Inc.
10.9.1 Company Overview
10.9.2 Recent strategies and developments:
10.9.2.1 Partnerships, Collaborations, and Agreements:
10.9.2.2 Acquisition and Mergers:
10.9.3 SWOT Analysis
10.10. Ivanti, Inc. (Clearlake Capital Group, L.P.)
10.10.1 Company Overview
10.10.2 SWOT Analysis
Chapter 11. Winning imperatives of IT Service Management (ITSM) Market
Unique Offerings 
