Europe Contact Center Transformation Market By Component (Software and Services), By Deployment Type (On-premise and Cloud), By Organization Size (Large Enterprises and Small & Medium Enterprises), By End User (BFSI, Retail & Consumer Goods, Government & Defense, Travel & Hospitality, Healthcare & Life Sciences, Telecom & IT and Others), By Country, Industry Analysis and Forecast, 2020 - 2026

Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Europe Contact Center Transformation Market, by Component
1.4.2 Europe Contact Center Transformation Market, by Deployment Type
1.4.3 Europe Contact Center Transformation Market, by Organization Size
1.4.4 Europe Contact Center Transformation Market, by End User
1.4.5 Europe Contact Center Transformation Market, by Country
1.5 Methodology for the research

Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Executive Summary
2.1.3 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints

Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Mergers & Acquisitions
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2016, Mar – 2020, Jul) Leading Players

Chapter 4. Europe Contact Center Transformation Market by Component
4.1 Europe Contact Center Transformation Software Market by Country
4.2 Europe Contact Center Transformation Market by Software Type
4.2.1 Europe Contact Center Transformation Workforce Engagement Market by Country
4.2.2 Europe Contact Center Transformation Real Time Repotting & Analytics Market by Country
4.2.3 Europe Contact Center Transformation Social Media Analytics Market by Country
4.2.4 Europe Contact Center Transformation Visual Network Analytics & Omnichannel Routing Market by Country
4.2.5 Europe Contact Center Transformation Voice Biometrics Market by Country
4.2.6 Europe Other Software Type Contact Center Transformation Market by Country
4.3 Europe Contact Center Transformation Services Market by Country

Chapter 5. Europe Contact Center Transformation Market by Deployment Type
5.1 Europe On-premise Contact Center Transformation Market by Country
5.2 Europe Cloud Contact Center Transformation Market by Country

Chapter 6. Europe Contact Center Transformation Market by Organization Size
6.1 Europe Large Enterprises Contact Center Transformation Market by Country
6.2 Europe Small & Medium Enterprises Contact Center Transformation Market by Country

Chapter 7. Europe Contact Center Transformation Market by End User
7.1 Europe BFSI Contact Center Transformation Market by Country
7.2 Europe Retail and Consumer Goods Contact Center Transformation Market by Country
7.3 Europe Government & Defense Contact Center Transformation Market by Country
7.4 Europe Travel & Hospitality Contact Center Transformation Market by Country
7.5 Europe Healthcare & Life Sciences Contact Center Transformation Market by Country
7.6 Europe Telecom & IT Contact Center Transformation Market by Country
7.7 Europe Others Contact Center Transformation Market by Country

Chapter 8. Europe Contact Center Transformation Market by Country
8.1 Germany Contact Center Transformation Market
8.1.1 Germany Contact Center Transformation Market by Component
8.1.1.1 Germany Contact Center Transformation Market by Software Type
8.1.2 Germany Contact Center Transformation Market by Deployment Type
8.1.3 Germany Contact Center Transformation Market by Organization Size
8.1.4 Germany Contact Center Transformation Market by End User
8.2 UK Contact Center Transformation Market
8.2.1 UK Contact Center Transformation Market by Component
8.2.1.1 UK Contact Center Transformation Market by Software Type
8.2.2 UK Contact Center Transformation Market by Deployment Type
8.2.3 UK Contact Center Transformation Market by Organization Size
8.2.4 UK Contact Center Transformation Market by End User
8.3 France Contact Center Transformation Market
8.3.1 France Contact Center Transformation Market by Component
8.3.1.1 France Contact Center Transformation Market by Software Type
8.3.2 France Contact Center Transformation Market by Deployment Type
8.3.3 France Contact Center Transformation Market by Organization Size
8.3.4 France Contact Center Transformation Market by End User
8.4 Russia Contact Center Transformation Market
8.4.1 Russia Contact Center Transformation Market by Component
8.4.1.1 Russia Contact Center Transformation Market by Software Type
8.4.2 Russia Contact Center Transformation Market by Deployment Type
8.4.3 Russia Contact Center Transformation Market by Organization Size
8.4.4 Russia Contact Center Transformation Market by End User
8.5 Spain Contact Center Transformation Market
8.5.1 Spain Contact Center Transformation Market by Component
8.5.1.1 Spain Contact Center Transformation Market by Software Type
8.5.2 Spain Contact Center Transformation Market by Deployment Type
8.5.3 Spain Contact Center Transformation Market by Organization Size
8.5.4 Spain Contact Center Transformation Market by End User
8.6 Italy Contact Center Transformation Market
8.6.1 Italy Contact Center Transformation Market by Component
8.6.1.1 Italy Contact Center Transformation Market by Software Type
8.6.2 Italy Contact Center Transformation Market by Deployment Type
8.6.3 Italy Contact Center Transformation Market by Organization Size
8.6.4 Italy Contact Center Transformation Market by End User
8.7 Rest of Europe Contact Center Transformation Market
8.7.1 Rest of Europe Contact Center Transformation Market by Component
8.7.1.1 Rest of Europe Contact Center Transformation Market by Software Type
8.7.2 Rest of Europe Contact Center Transformation Market by Deployment Type
8.7.3 Rest of Europe Contact Center Transformation Market by Organization Size
8.7.4 Rest of Europe Contact Center Transformation Market by End User

Chapter 9. Company Profiles
9.1 AT&T, Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.1 Research & Development Expense
9.1.2 Recent strategies and developments:
9.1.2.1 Partnerships, Collaborations, and Agreements:
9.1.2.2 Product Launches and Product Expansions:
9.1.3 SWOT Analysis
9.2 Cisco Systems, Inc.
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expense
9.2.5 Recent strategies and developments:
9.2.5.1 Partnerships, Collaborations, and Agreements:
9.2.5.2 Acquisition and Mergers:
9.2.5.3 Product Launches and Product Expansions:
9.2.6 SWOT Analysis
9.3 Microsoft Corporation (Metaswitch Networks)
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Segmental and Regional Analysis
9.3.4 Research & Development Expenses
9.3.5 Recent strategies and developments:
9.3.5.1 Partnerships, Collaborations, and Agreements:
9.3.6 SWOT Analysis
9.4 RingCentral, Inc.
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Recent strategies and developments:
9.4.5.1 Partnerships, Collaborations, and Agreements:
9.4.5.2 Acquisition and Mergers:
9.5 SAP SE
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Segmental and Regional Analysis
9.5.4 Research & Development Expense
9.5.5 Recent strategies and developments:
9.5.5.1 Partnerships, Collaborations, and Agreements:
9.5.5.2 Product Launches and Product Expansions:
9.5.6 SWOT Analysis
9.6 Five9, Inc.
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional Analysis
9.6.4 Research & Development Expense
9.6.5 Recent strategies and developments:
9.6.5.1 Partnerships, Collaborations, and Agreements:
9.6.5.2 Acquisition and Mergers:
9.6.5.3 Product Launches and Product Expansions:
9.7 AGC Networks Ltd.
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Segmental Analysis
9.7.4 Recent strategies and developments:
9.7.4.1 Partnerships, Collaborations, and Agreements:
9.7.4.2 Acquisition and Mergers:
9.8 Talkdesk, Inc.
9.8.1 Company Overview
9.8.2 Recent strategies and developments:
9.8.2.1 Partnerships, Collaborations, and Agreements:
9.8.2.2 Product Launches and Product Expansions:
9.9 Genesys Telecommunications Laboratories, Inc.
9.9.1 Company Overview
9.9.2 Recent strategies and developments:
9.9.2.1 Partnerships, Collaborations, and Agreements:
9.9.2.2 Acquisition and Mergers:
9.1 Aculab PLC
9.10.1 Company overview
9.10.2 Recent strategies and developments:
9.10.2.1 Partnerships, Collaborations, and Agreements:
9.10.2.2 Product Launches and Product Expansions: