Europe Contact Center Software Market By Component Type (Solution - Computer Telephony Integration & IVRS Solution, Automatic Call Distribution & Dialers, Reporting & Analytics, Workforce Optimization, Security; Services - Professional, Managed), Organization Size (Small & Medium Enterprises, Large Enterprises), Deployment Mode (Hosted Deployment, On Premise), Vertical

Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Europe Contact Center Software Market, by Component Type
1.4.2 Europe Contact Center Software Market, by Organization Size
1.4.3 Europe Contact Center Software Market, by Deployment Mode
1.4.4 Europe Contact Center Software Market, by Vertical
1.4.5 Europe Contact Center Software Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1 Market Composition and Scenario
2.1.2 Players outlook in the Industry
2.2 Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Europe Contact Center Software Market
3.1 Europe Contact Center Software Market by Type
3.1.1 Overview and Market Scenario
3.1.2 Europe Contact Center Software Solution Market by Country
3.1.3 Europe Contact Center Software Market by Solution Type
3.1.3.1 Market Overview and Scenario
3.1.3.2 Europe Computer Telephony Integration & IVRS Solution Market by Country
3.1.3.3 Europe Automatic Call Distribution & Dialers Market by Country
3.1.3.4 Europe Reporting & Analytics Market by Country
3.1.3.5 Europe Workforce Optimization Market by Country
3.1.3.6 Europe Security Market by Country
3.1.3.7 Europe Other Solution Market by Country
3.1.4 Europe Contact Center Software Services Market by Country
3.1.5 Europe Contact Center Software Market by Service Type
3.1.5.1 Europe Contact Center Software Professional Services Market by Country
3.1.5.2 Europe Contact Center Software Managed Services Market by Country
Chapter 4. Europe Contact Center Software Market by Organization Size
4.1.1 Overview and Market Scenario
4.1.2 Europe Small & Medium Enterprises Contact Center Software Market by Country
4.1.3 Europe Large Enterprises Contact Center Software Market by Country
Chapter 5. Europe Contact Center Software Market by Deployment Type
5.1.1 Overview and Market Scenario
5.1.2 Europe Hosted Deployment Contact Center Software Market by Country
5.1.3 Europe On Premise Deployment Contact Center Software Market by Country
Chapter 6. Europe Contact Center Software Market by Vertical
6.1.1 Overview and Market Scenario
6.1.2 Europe Contact Center Software in BFSI Market by Country
6.1.3 Europe Contact Center Software in Government & Public Sector Market by Country
6.1.4 Europe Contact Center Software in Healthcare Market by Country
6.1.5 Europe Contact Center Software in Manufacturing Market by Country
6.1.6 Europe Contact Center Software in Retail & Consumer Goods Market by Country
6.1.7 Europe Contact Center Software in Telecom & IT Market by Country
6.1.8 Europe Contact Center Software in Media & Entertainment Market by Country
6.1.9 Europe Contact Center Software in Others Market by Country
Chapter 7. Europe Contact Center Software Market by Country
7.1 Overview and Market Scenario
7.2 Germany Contact Center Software Market
7.2.1 Germany Contact Center Software Market by Type
7.2.1.1 Germany Contact Center Software Market by Solution Type
7.2.1.2 Germany Contact Center Software Market by Services Type
7.2.2 Germany Contact Center Software Market by Organization Size
7.2.3 Germany Contact Center Software Market by Deployment Type
7.2.4 Germany Contact Center Software Market by Vertical
7.3 UK Contact Center Software Market
7.3.1 UK Contact Center Software Market by Type
7.3.1.1 UK Contact Center Software Market by Solution Type
7.3.1.2 UK Contact Center Software Market by Services Type
7.3.2 UK Contact Center Software Market by Organization Size
7.3.3 UK Contact Center Software Market by Deployment Type
7.3.4 UK Contact Center Software Market by Vertical
7.4 France Contact Center Software Market
7.4.1 France Contact Center Software Market by Type
7.4.1.1 France Contact Center Software Market by Solution Type
7.4.1.2 France Contact Center Software Market by Services Type
7.4.2 France Contact Center Software Market by Organization Size
7.4.3 France Contact Center Software Market by Deployment Type
7.4.4 France Contact Center Software Market by Vertical
7.5 Russia Contact Center Software Market
7.5.1 Russia Contact Center Software Market by Type
7.5.1.1 Russia Contact Center Software Market by Solution Type
7.5.1.2 Russia Contact Center Software Market by Services Type
7.5.2 Russia Contact Center Software Market by Organization Size
7.5.3 Russia Contact Center Software Market by Deployment Type
7.5.4 Russia Contact Center Software Market by Vertical
7.6 Spain Contact Center Software Market
7.6.1 Spain Contact Center Software Market by Type
7.6.1.1 Spain Contact Center Software Market by Solution Type
7.6.1.2 Spain Contact Center Software Market by Services Type
7.6.2 Spain Contact Center Software Market by Organization Size
7.6.3 Spain Contact Center Software Market by Deployment Type
7.6.4 Spain Contact Center Software Market by Vertical
7.7 Italy Contact Center Software Market
7.7.1 Italy Contact Center Software Market by Type
7.7.1.1 Italy Contact Center Software Market by Solution Type
7.7.1.2 Italy Contact Center Software Market by Services Type
7.7.2 Italy Contact Center Software Market by Organization Size
7.7.3 Italy Contact Center Software Market by Deployment Type
7.7.4 Italy Contact Center Software Market by Vertical
7.8 Rest of Europe Contact Center Software Market
7.8.1 Rest of Europe Contact Center Software Market by Type
7.8.1.1 Rest of Europe Contact Center Software Market by Solution Type
7.8.1.2 Rest of Europe Contact Center Software Market by Services Type
7.8.2 Rest of Europe Contact Center Software Market by Organization Size
7.8.3 Rest of Europe Contact Center Software Market by Deployment Type
7.8.4 Rest of Europe Contact Center Software Market by Vertical
Chapter 8. Competitive Study
8.1 KBV Cardinal Matrix
8.2 Recent Industry Wide Strategic Developments
8.2.1 Partnerships, Collaborations and Agreements
8.2.2 Product Launches
8.2.3 Mergers & Acquisitions
Chapter 9. Company Profiles
9.1 Cisco Systems, Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.4 Research & Development Expense
9.1.5 Strategies at a Glance
9.1.5.1 Mergers & Acquisitions
9.1.5.2 Partnerships, Collaborations, and Agreements
9.1.5.3 Product Launch
9.2 IBM Corporation
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expense
9.3 Oracle Corporation
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Segmental and Regional Analysis
9.3.4 Research & Development Expense
9.4 NICE Ltd.
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Segmental and Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Strategies at a Glance
9.4.5.1 Product Launch
9.5 8x8, Inc.
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Regional Analysis
9.5.4 Research & Development Expense
9.5.5 Strategies at a Glance
9.5.5.1 Product Launch
9.5.5.2 Partnerships, Collaborations, and Agreements
9.6 Aspect Software Parent, Inc.
9.6.1 Company Overview
9.6.2 Strategies at a Glance
9.6.2.1 Partnerships, Collaborations, and Agreements
9.6.2.2 Product Launch
9.7 3Clogic
9.7.1 Company Overview
9.7.2 Strategies at a Glance
9.7.2.1 Partnerships, Collaborations, and Agreements
9.7.2.2 Product Launch
9.8 Avaya
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Segmental and Regional Analysis
9.8.4 Research & Development Expense
9.9 Verizon Communications, Inc.
9.9.1 Company Overview
9.9.2 Financial Analysis
9.9.3 Segmental and Regional Analysis
9.1 BT Group
9.10.1 Company Overview
9.10.2 Financial Analysis
9.10.3 Segmental and Regional Analysis
9.10.4 Research & Development Expense