Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Europe Cloud IT Service Management (ITSM) Market, by Component
1.4.2 Europe Cloud IT Service Management (ITSM) Market, by Organization Size
1.4.3 Europe Cloud IT Service Management (ITSM) Market, by End User
1.4.4 Europe Cloud IT Service Management (ITSM) Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Executive Summary
2.1.3 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Geographical Expansions
3.2.4 Mergers & Acquisitions
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2015-2019)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2020-Jan – 2015-Oct) Leading Players
Chapter 4. Europe Cloud IT Services Management (ITSM) Market by Component
4.1 Europe Cloud IT Services Management (ITSM) Solutions Market by Country
4.2 Europe Cloud IT Services Management (ITSM) Solutions Market by Type
4.2.1 Europe Cloud IT Services Management (ITSM) Operations & Performance Management Market by Country
4.2.2 Europe Cloud IT Services Management (ITSM) Service Portfolio Management Market by Country
4.2.3 Europe Cloud IT Services Management (ITSM) Configuration & Change Management Market by Country
4.2.4 Europe Cloud IT Services Management (ITSM) Reporting & Analytics Market by Country
4.2.5 Europe Other Solutions Type Cloud IT Services Management (ITSM) Market by Country
4.3 Europe Cloud IT Services Management (ITSM) Services Market by Country
Chapter 5. Europe Cloud IT Services Management (ITSM) Market by Organization Size
5.1 Europe Large Enterprises Cloud IT Services Management (ITSM) Market by Country
5.2 Europe Small & Medium Enterprises Cloud IT Services Management (ITSM) Market by Country
Chapter 6. Europe Cloud IT Services Management (ITSM) Market by End User
6.1 Europe Telecom & IT Cloud IT Services Management (ITSM) Market by Country
6.2 Europe BFSI Cloud IT Services Management (ITSM) Market by Country
6.3 Europe Manufacturing Cloud IT Services Management (ITSM) Market by Country
6.4 Europe Retail Cloud IT Services Management (ITSM) Market by Country
6.5 Europe Healthcare Cloud IT Services Management (ITSM) Market by Country
6.6 Europe Others Cloud IT Services Management (ITSM) Market by Country
Chapter 7. Europe Cloud IT Services Management (ITSM) Market by Country
7.1 Germany Cloud IT Services Management (ITSM) Market
7.1.1 Germany Cloud IT Services Management (ITSM) Market by Component
7.1.1.1 Germany Cloud IT Services Management (ITSM) Solutions Market by Type
7.1.2 Germany Cloud IT Services Management (ITSM) Market by Organization Size
7.1.3 Germany Cloud IT Services Management (ITSM) Market by End User
7.2 UK Cloud IT Services Management (ITSM) Market
7.2.1 UK Cloud IT Services Management (ITSM) Market by Component
7.2.1.1 UK Cloud IT Services Management (ITSM) Solutions Market by Type
7.2.2 UK Cloud IT Services Management (ITSM) Market by Organization Size
7.2.3 UK Cloud IT Services Management (ITSM) Market by End User
7.3 France Cloud IT Services Management (ITSM) Market
7.3.1 France Cloud IT Services Management (ITSM) Market by Component
7.3.1.1 France Cloud IT Services Management (ITSM) Solutions Market by Type
7.3.2 France Cloud IT Services Management (ITSM) Market by Organization Size
7.3.3 France Cloud IT Services Management (ITSM) Market by End User
7.4 Russia Cloud IT Services Management (ITSM) Market
7.4.1 Russia Cloud IT Services Management (ITSM) Market by Component
7.4.1.1 Russia Cloud IT Services Management (ITSM) Solutions Market by Type
7.4.2 Russia Cloud IT Services Management (ITSM) Market by Organization Size
7.4.3 Russia Cloud IT Services Management (ITSM) Market by End User
7.5 Spain Cloud IT Services Management (ITSM) Market
7.5.1 Spain Cloud IT Services Management (ITSM) Market by Component
7.5.1.1 Spain Cloud IT Services Management (ITSM) Solutions Market by Type
7.5.2 Spain Cloud IT Services Management (ITSM) Market by Organization Size
7.5.3 Spain Cloud IT Services Management (ITSM) Market by End User
7.6 Italy Cloud IT Services Management (ITSM) Market
7.6.1 Italy Cloud IT Services Management (ITSM) Market by Component
7.6.1.1 Italy Cloud IT Services Management (ITSM) Solutions Market by Type
7.6.2 Italy Cloud IT Services Management (ITSM) Market by Organization Size
7.6.3 Italy Cloud IT Services Management (ITSM) Market by End User
7.7 Rest of Europe Cloud IT Services Management (ITSM) Market
7.7.1 Rest of Europe Cloud IT Services Management (ITSM) Market by Component
7.7.1.1 Rest of Europe Cloud IT Services Management (ITSM) Solutions Market by Type
7.7.2 Rest of Europe Cloud IT Services Management (ITSM) Market by Organization Size
7.7.3 Rest of Europe Cloud IT Services Management (ITSM) Market by End User
Chapter 8. Company Profiles
8.1 IBM Corporation
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Regional & Segmental Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Partnerships, Collaborations, and Agreements:
8.1.5.2 Acquisition and Mergers:
8.1.6 SWOT Analysis
8.2 Microsoft Corporation
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Segmental and Regional Analysis
8.2.4 Research & Development Expenses
8.2.5 Recent strategies and developments:
8.2.5.1 Partnerships, Collaborations, and Agreements:
8.2.5.2 Product Launches and Product Expansions:
8.2.6 SWOT Analysis
8.3 Hewlett Packard Enterprise Company
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental Analysis
8.3.4 Research & Development Expense
8.3.5 Recent strategies and developments:
8.3.5.1 Partnerships, Collaborations, and Agreements:
8.3.5.2 Product Launches and Product Expansions:
8.3.6 SWOT Analysis
8.4 Citrix Systems, Inc.
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Regional Analysis
8.4.4 Research & Development Expense
8.4.5 Recent strategies and developments:
8.4.5.1 Partnerships, Collaborations, and Agreements:
8.4.5.2 Product Launches and Product Expansions:
8.4.6 SWOT Analysis
8.5 ServiceNow, Inc.
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments:
8.5.5.1 Partnerships, Collaborations, and Agreements:
8.5.5.2 Acquisition and Mergers:
8.5.5.3 Geographical Expansions:
8.6 BMC Software, Inc. (KKR & Co., Inc.)
8.6.1 Company Overview
8.6.2 Financial Analysis
8.6.3 Regional & Segmental Analysis
8.6.4 Recent strategies and developments:
8.6.4.1 Partnerships, Collaborations, and Agreements:
8.7 Atlassian Corporation PLC
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Regional Analysis
8.7.4 Research & Development Expense
8.7.5 Recent strategies and developments:
8.7.5.1 Acquisition and Mergers:
8.7.5.2 Product Launches and Product Expansions:
8.7.6 SWOT Analysis
8.8 Serviceaide, Inc.
8.8.1 Company Overview
8.8.2 Recent strategies and developments:
8.8.2.1 Partnerships, Collaborations, and Agreements:
8.8.2.2 Product Launches and Product Expansions:
8.9 Cherwell Software, LLC
8.9.1 Company Overview
8.9.2 Recent strategies and developments:
8.9.2.1 Partnerships, Collaborations, and Agreements:
8.9.2.2 Product Launches and Product Expansions:
8.1 Freshworks, Inc.
8.10.1 Company Overview
8.10.2 Recent strategies and developments:
8.10.2.1 Partnerships, Collaborations, and Agreements:
8.10.2.2 Acquisition and Mergers:
8.10.2.3 Geographical Expansions:
Unique Offerings 
