Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Global Customer Self-service Software Market, by Component
1.4.2 Global Customer Self-service Software Market, by Deployment Type
1.4.3 Global Customer Self-service Software Market, by End User
1.4.4 Global Customer Self-service Software Market, by Geography
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2017, Mar – 2020, Dec) Leading Players
3.3.3 Key Strategic Move: (Product Launches and Product Expansions : 2017, Apr – 2020, Oct) Leading Players
Chapter 4. Global Customer Self-service Software Market by Component
4.1 Global Customer Self-service Software Solution Market by Region
4.2 Global Customer Self-service Software Market by Solution Type
4.2.1 Global Customer Self-service Software Web Self-service Market by Region
4.2.2 Global Customer Self-service Software Mobile Self-service Market by Region
4.2.3 Global Customer Self-service Software Intelligent Virtual Assistants Market by Region
4.2.4 Global Customer Self-service Software Social Media & Community Self-service Market by Region
4.2.5 Global Customer Self-service Software Email Management Market by Region
4.2.6 Global Other Solution Type Customer Self-service Software Market by Region
4.3 Global Customer Self-service Software Services Market by Region
4.4 Global Customer Self-service Software Market by Services Type
4.4.1 Global Professional Services Customer Self-service Software Market by Region
4.5 Global Managed Services Customer Self-service Software Market by Region
Chapter 5. Global Customer Self-service Software Market by Deployment Type
5.1 Global Cloud Customer Self-service Software Market by Region
5.2 Global On-premise Customer Self-service Software Market by Region
Chapter 6. Global Customer Self-service Software Market by End User
6.1 Global BFSI Customer Self-service Software Market by Region
6.2 Global Retail and Consumer Goods Customer Self-service Software Market by Region
6.3 Global Government & Defense Customer Self-service Software Market by Region
6.4 Global Healthcare Customer Self-service Software Market by Region
6.5 Global Telecom & IT Customer Self-service Software Market by Region
6.6 Global Manufacturing Customer Self-service Software Market by Region
6.7 Global Others Customer Self-service Software Market by Region
Chapter 7. Global Customer Self-service Software Market by Region
7.1 North America Customer Self-service Software Market
7.1.1 North America Customer Self-service Software Market by Component
7.1.1.1 North America Customer Self-service Software Solution Market by Country
7.1.1.2 North America Customer Self-service Software Market by Solution Type
7.1.1.2.1 North America Customer Self-service Software Web Self-service Market by Country
7.1.1.2.2 North America Customer Self-service Software Mobile Self-service Market by Country
7.1.1.2.3 North America Customer Self-service Software Intelligent Virtual Assistants Market by Country
7.1.1.2.4 North America Customer Self-service Software Social Media & Community Self-service Market by Country
7.1.1.2.5 North America Customer Self-service Software Email Management Market by Country
7.1.1.2.6 North America Other Solution Type Customer Self-service Software Market by Country
7.1.1.3 North America Customer Self-service Software Services Market by Country
7.1.1.4 North America Customer Self-service Software Market by Services Type
7.1.1.4.1 North America Professional Services Customer Self-service Software Market by Country
7.1.1.4.2 North America Managed Services Customer Self-service Software Market by Country
7.1.2 North America Customer Self-service Software Market by Deployment Type
7.1.2.1 North America Cloud Customer Self-service Software Market by Country
7.1.2.2 North America On-premise Customer Self-service Software Market by Country
7.1.3 North America Customer Self-service Software Market by End User
7.1.3.1 North America BFSI Customer Self-service Software Market by Country
7.1.3.2 North America Retail and Consumer Goods Customer Self-service Software Market by Country
7.1.3.3 North America Government & Defense Customer Self-service Software Market by Country
7.1.3.4 North America Healthcare Customer Self-service Software Market by Country
7.1.3.5 North America Telecom & IT Customer Self-service Software Market by Country
7.1.3.6 North America Manufacturing Customer Self-service Software Market by Country
7.1.3.7 North America Others Customer Self-service Software Market by Country
7.1.4 North America Customer Self-service Software Market by Country
7.1.4.1 US Customer Self-service Software Market
7.1.4.1.1 US Customer Self-service Software Market by Component
7.1.4.1.2 US Customer Self-service Software Market by Deployment Type
7.1.4.1.3 US Customer Self-service Software Market by End User
7.1.4.2 Canada Customer Self-service Software Market
7.1.4.2.1 Canada Customer Self-service Software Market by Component
7.1.4.2.2 Canada Customer Self-service Software Market by Deployment Type
7.1.4.2.3 Canada Customer Self-service Software Market by End User
7.1.4.3 Mexico Customer Self-service Software Market
7.1.4.3.1 Mexico Customer Self-service Software Market by Component
7.1.4.3.2 Mexico Customer Self-service Software Market by Deployment Type
7.1.4.3.3 Mexico Customer Self-service Software Market by End User
7.1.4.4 Rest of North America Customer Self-service Software Market
7.1.4.4.1 Rest of North America Customer Self-service Software Market by Component
7.1.4.4.2 Rest of North America Customer Self-service Software Market by Deployment Type
7.1.4.4.3 Rest of North America Customer Self-service Software Market by End User
7.2 Europe Customer Self-service Software Market
7.2.1 Europe Customer Self-service Software Market by Component
7.2.1.1 Europe Customer Self-service Software Solution Market by Country
7.2.1.2 Europe Customer Self-service Software Market by Solution Type
7.2.1.2.1 Europe Customer Self-service Software Web Self-service Market by Country
7.2.1.2.2 Europe Customer Self-service Software Mobile Self-service Market by Country
7.2.1.2.3 Europe Customer Self-service Software Intelligent Virtual Assistants Market by Country
7.2.1.2.4 Europe Customer Self-service Software Social Media & Community Self-service Market by Country
7.2.1.2.5 Europe Customer Self-service Software Email Management Market by Country
7.2.1.2.6 Europe Other Solution Type Customer Self-service Software Market by Country
7.2.1.3 Europe Customer Self-service Software Services Market by Country
7.2.1.4 Europe Customer Self-service Software Market by Services Type
7.2.1.4.1 Europe Professional Services Customer Self-service Software Market by Country
7.2.1.4.2 Europe Managed Services Customer Self-service Software Market by Country
7.2.2 Europe Customer Self-service Software Market by Deployment Type
7.2.2.1 Europe Cloud Customer Self-service Software Market by Country
7.2.2.2 Europe On-premise Customer Self-service Software Market by Country
7.2.3 Europe Customer Self-service Software Market by End User
7.2.3.1 Europe BFSI Customer Self-service Software Market by Country
7.2.3.2 Europe Retail and Consumer Goods Customer Self-service Software Market by Country
7.2.3.3 Europe Government & Defense Customer Self-service Software Market by Country
7.2.3.4 Europe Healthcare Customer Self-service Software Market by Country
7.2.3.5 Europe Telecom & IT Customer Self-service Software Market by Country
7.2.3.6 Europe Manufacturing Customer Self-service Software Market by Country
7.2.3.7 Europe Others Customer Self-service Software Market by Country
7.2.4 Europe Customer Self-service Software Market by Country
7.2.4.1 Germany Customer Self-service Software Market
7.2.4.1.1 Germany Customer Self-service Software Market by Component
7.2.4.1.2 Germany Customer Self-service Software Market by Deployment Type
7.2.4.1.3 Germany Customer Self-service Software Market by End User
7.2.4.2 UK Customer Self-service Software Market
7.2.4.2.1 UK Customer Self-service Software Market by Component
7.2.4.2.2 UK Customer Self-service Software Market by Deployment Type
7.2.4.2.3 UK Customer Self-service Software Market by End User
7.2.4.3 France Customer Self-service Software Market
7.2.4.3.1 France Customer Self-service Software Market by Component
7.2.4.3.2 France Customer Self-service Software Market by Deployment Type
7.2.4.3.3 France Customer Self-service Software Market by End User
7.2.4.4 Russia Customer Self-service Software Market
7.2.4.4.1 Russia Customer Self-service Software Market by Component
7.2.4.4.2 Russia Customer Self-service Software Market by Deployment Type
7.2.4.4.3 Russia Customer Self-service Software Market by End User
7.2.4.5 Spain Customer Self-service Software Market
7.2.4.5.1 Spain Customer Self-service Software Market by Component
7.2.4.5.2 Spain Customer Self-service Software Market by Deployment Type
7.2.4.5.3 Spain Customer Self-service Software Market by End User
7.2.4.6 Italy Customer Self-service Software Market
7.2.4.6.1 Italy Customer Self-service Software Market by Component
7.2.4.6.2 Italy Customer Self-service Software Market by Deployment Type
7.2.4.6.3 Italy Customer Self-service Software Market by End User
7.2.4.7 Rest of Europe Customer Self-service Software Market
7.2.4.7.1 Rest of Europe Customer Self-service Software Market by Component
7.2.4.7.2 Rest of Europe Customer Self-service Software Market by Deployment Type
7.2.4.7.3 Rest of Europe Customer Self-service Software Market by End User
7.3 Asia Pacific Customer Self-service Software Market
7.3.1 Asia Pacific Customer Self-service Software Market by Component
7.3.1.1 Asia Pacific Customer Self-service Software Solution Market by Country
7.3.1.2 Asia Pacific Customer Self-service Software Market by Solution Type
7.3.1.2.1 Asia Pacific Customer Self-service Software Web Self-service Market by Country
7.3.1.2.2 Asia Pacific Customer Self-service Software Mobile Self-service Market by Country
7.3.1.2.3 Asia Pacific Customer Self-service Software Intelligent Virtual Assistants Market by Country
7.3.1.2.4 Asia Pacific Customer Self-service Software Social Media & Community Self-service Market by Country
7.3.1.2.5 Asia Pacific Customer Self-service Software Email Management Market by Country
7.3.1.2.6 Asia Pacific Other Solution Type Customer Self-service Software Market by Country
7.3.1.3 Asia Pacific Customer Self-service Software Services Market by Country
7.3.1.4 Asia Pacific Customer Self-service Software Market by Services Type
7.3.2 Asia Pacific Customer Self-service Software Market by Deployment Type
7.3.2.1 Asia Pacific Cloud Customer Self-service Software Market by Country
7.3.2.2 Asia Pacific On-premise Customer Self-service Software Market by Country
7.3.3 Asia Pacific Customer Self-service Software Market by End User
7.3.3.1 Asia Pacific BFSI Customer Self-service Software Market by Country
7.3.3.2 Asia Pacific Retail and Consumer Goods Customer Self-service Software Market by Country
7.3.3.3 Asia Pacific Government & Defense Customer Self-service Software Market by Country
7.3.3.4 Asia Pacific Healthcare Customer Self-service Software Market by Country
7.3.3.5 Asia Pacific Telecom & IT Customer Self-service Software Market by Country
7.3.3.6 Asia Pacific Manufacturing Customer Self-service Software Market by Country
7.3.3.7 Asia Pacific Others Customer Self-service Software Market by Country
7.3.4 Asia Pacific Customer Self-service Software Market by Country
7.3.4.1 China Customer Self-service Software Market
7.3.4.1.1 China Customer Self-service Software Market by Component
7.3.4.1.2 China Customer Self-service Software Market by Deployment Type
7.3.4.1.3 China Customer Self-service Software Market by End User
7.3.4.2 Japan Customer Self-service Software Market
7.3.4.2.1 Japan Customer Self-service Software Market by Component
7.3.4.2.2 Japan Customer Self-service Software Market by Deployment Type
7.3.4.2.3 Japan Customer Self-service Software Market by End User
7.3.4.3 India Customer Self-service Software Market
7.3.4.3.1 India Customer Self-service Software Market by Component
7.3.4.3.2 India Customer Self-service Software Market by Deployment Type
7.3.4.3.3 India Customer Self-service Software Market by End User
7.3.4.4 South Korea Customer Self-service Software Market
7.3.4.4.1 South Korea Customer Self-service Software Market by Component
7.3.4.4.2 South Korea Customer Self-service Software Market by Deployment Type
7.3.4.4.3 South Korea Customer Self-service Software Market by End User
7.3.4.5 Singapore Customer Self-service Software Market
7.3.4.5.1 Singapore Customer Self-service Software Market by Component
7.3.4.5.2 Singapore Customer Self-service Software Market by Deployment Type
7.3.4.5.3 Singapore Customer Self-service Software Market by End User
7.3.4.6 Malaysia Customer Self-service Software Market
7.3.4.6.1 Malaysia Customer Self-service Software Market by Component
7.3.4.6.2 Malaysia Customer Self-service Software Market by Deployment Type
7.3.4.6.3 Malaysia Customer Self-service Software Market by End User
7.3.4.7 Rest of Asia Pacific Customer Self-service Software Market
7.3.4.7.1 Rest of Asia Pacific Customer Self-service Software Market by Component
7.3.4.7.2 Rest of Asia Pacific Customer Self-service Software Market by Deployment Type
7.3.4.7.3 Rest of Asia Pacific Customer Self-service Software Market by End User
7.4 LAMEA Customer Self-service Software Market
7.4.1 LAMEA Customer Self-service Software Market by Component
7.4.1.1 LAMEA Customer Self-service Software Solution Market by Country
7.4.1.2 LAMEA Customer Self-service Software Market by Solution Type
7.4.1.2.1 LAMEA Customer Self-service Software Web Self-service Market by Country
7.4.1.2.2 LAMEA Customer Self-service Software Mobile Self-service Market by Country
7.4.1.2.3 LAMEA Customer Self-service Software Intelligent Virtual Assistants Market by Country
7.4.1.2.4 LAMEA Customer Self-service Software Social Media & Community Self-service Market by Country
7.4.1.2.5 LAMEA Customer Self-service Software Email Management Market by Country
7.4.1.2.6 LAMEA Other Solution Type Customer Self-service Software Market by Country
7.4.1.3 LAMEA Customer Self-service Software Services Market by Country
7.4.1.4 LAMEA Customer Self-service Software Market by Services Type
7.4.1.4.1 LAMEA Professional Services Customer Self-service Software Market by Country
7.4.1.4.2 LAMEA Managed Services Customer Self-service Software Market by Country
7.4.2 LAMEA Customer Self-service Software Market by Deployment Type
7.4.2.1 LAMEA Cloud Customer Self-service Software Market by Country
7.4.2.2 LAMEA On-premise Customer Self-service Software Market by Country
7.4.3 LAMEA Customer Self-service Software Market by End User
7.4.3.1 LAMEA BFSI Customer Self-service Software Market by Country
7.4.3.2 LAMEA Retail and Consumer Goods Customer Self-service Software Market by Country
7.4.3.3 LAMEA Government & Defense Customer Self-service Software Market by Country
7.4.3.4 LAMEA Healthcare Customer Self-service Software Market by Country
7.4.3.5 LAMEA Telecom & IT Customer Self-service Software Market by Country
7.4.3.6 LAMEA Manufacturing Customer Self-service Software Market by Country
7.4.3.7 LAMEA Others Customer Self-service Software Market by Country
7.4.4 LAMEA Customer Self-service Software Market by Country
7.4.4.1 Brazil Customer Self-service Software Market
7.4.4.1.1 Brazil Customer Self-service Software Market by Component
7.4.4.1.2 Brazil Customer Self-service Software Market by Deployment Type
7.4.4.1.3 Brazil Customer Self-service Software Market by End User
7.4.4.2 Argentina Customer Self-service Software Market
7.4.4.2.1 Argentina Customer Self-service Software Market by Component
7.4.4.2.2 Argentina Customer Self-service Software Market by Deployment Type
7.4.4.2.3 Argentina Customer Self-service Software Market by End User
7.4.4.3 UAE Customer Self-service Software Market
7.4.4.3.1 UAE Customer Self-service Software Market by Component
7.4.4.3.2 UAE Customer Self-service Software Market by Deployment Type
7.4.4.3.3 UAE Customer Self-service Software Market by End User
7.4.4.4 Saudi Arabia Customer Self-service Software Market
7.4.4.4.1 Saudi Arabia Customer Self-service Software Market by Component
7.4.4.4.2 Saudi Arabia Customer Self-service Software Market by Deployment Type
7.4.4.4.3 Saudi Arabia Customer Self-service Software Market by End User
7.4.4.5 South Africa Customer Self-service Software Market
7.4.4.5.1 South Africa Customer Self-service Software Market by Component
7.4.4.5.2 South Africa Customer Self-service Software Market by Deployment Type
7.4.4.5.3 South Africa Customer Self-service Software Market by End User
7.4.4.6 Nigeria Customer Self-service Software Market
7.4.4.6.1 Nigeria Customer Self-service Software Market by Component
7.4.4.6.2 Nigeria Customer Self-service Software Market by Deployment Type
7.4.4.6.3 Nigeria Customer Self-service Software Market by End User
7.4.4.7 Rest of LAMEA Customer Self-service Software Market
7.4.4.7.1 Rest of LAMEA Customer Self-service Software Market by Component
7.4.4.7.2 Rest of LAMEA Customer Self-service Software Market by Deployment Type
7.4.4.7.3 Rest of LAMEA Customer Self-service Software Market by End User
Chapter 8. Company Profiles
8.1 Microsoft Corporation
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Segmental and Regional Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Partnerships, Collaborations, and Agreements:
8.1.5.2 Acquisition and Mergers:
8.1.6 SWOT Analysis
8.2 Nuance Communications, Inc.
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Segmental and Regional Analysis
8.2.4 Research & Development Expense
8.2.1 Recent strategies and developments:
8.2.1.1 Partnerships, Collaborations, and Agreements:
8.2.1.2 Acquisition and Mergers:
8.2.1.3 Product Launches and Product Expansions:
8.2.2 SWOT Analysis
8.3 Oracle Corporation
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental and Regional Analysis
8.3.4 Research & Development Expense
8.3.5 Recent strategies and developments:
8.3.5.1 Product Launches and Product Expansions:
8.3.6 SWOT Analysis
8.4 SAP SE
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Segmental and Regional Analysis
8.4.4 Research & Development Expense
8.4.5 Recent strategies and developments:
8.4.5.1 Partnerships, Collaborations, and Agreements:
8.4.5.2 Product Launches and Product Expansions:
8.4.6 SWOT Analysis
8.5 Salesforce.com, Inc.
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments:
8.5.5.1 Partnerships, Collaborations, and Agreements:
8.5.5.2 Acquisition and Mergers:
8.5.6 SWOT Analysis
8.6 Avaya Holdings Corporation
8.6.1 Company Overview
8.6.2 Financial Analysis
8.6.3 Segmental and Regional Analysis
8.6.4 Research & Development Expense
8.6.5 Recent strategies and developments:
8.6.5.1 Partnerships, Collaborations, and Agreements:
8.6.5.2 Product Launches and Product Expansions:
8.7 Verint Systems, Inc.
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Segmental and Regional Analysis
8.7.4 Research and Development Expense
8.7.5 Recent strategies and developments:
8.7.5.1 Acquisition and Mergers:
8.7.5.2 Product Launches and Product Expansions:
8.8 Zendesk, Inc.
8.8.1 Company Overview
8.8.2 Financial Analysis
8.8.3 Regional Analysis
8.8.4 Research & Development Expense
8.8.5 Recent strategies and developments:
8.8.5.1 Partnerships, Collaborations, and Agreements:
8.8.5.2 Acquisition and Mergers:
8.8.5.3 Product Launches and Product Expansions:
8.9 BMC Software, Inc. (KKR & Co., Inc.)
8.9.1 Company Overview
8.9.2 Financial Analysis
8.9.3 Regional Analysis
8.9.4 Recent strategies and developments:
8.9.4.1 Acquisition and Mergers:
8.9.4.2 Product Launches and Product Expansions:
8.10. Aspect Software, Inc. (Vector Capital)
8.10.1 Company Overview
8.10.2 Recent strategies and developments:
8.10.2.1 Partnerships, Collaborations, and Agreements:
8.10.2.2 Product Launches and Product Expansions:
Unique Offerings 
