The Asia Pacific Healthcare CRM Market would witness market growth of 10.1% CAGR during the forecast period (2022-2028).
Based on patient data, clinics might provide customized discounts or send birthday greetings. CRMs powered by AI can also examine the effectiveness of marketing efforts and enhance business strategy. Using the aforementioned approaches, one may also prevent confusion in the current records. Even modest hospitals have thousands of patients on occasion.
It is really simple to lose knowledge about them. If properly administered, a healthcare CRM eliminates this issue in some manner. Basically, such frameworks facilitate the efficient recording of patient information. A pertinent piece of software enables health care providers to easily enter data. Nowadays, there is no requirement for completing or filling out the sometimes-complex printed forms.
In addition, the database technologies incorporated into these systems allow for rapid information analysis. Accordingly, as noted earlier, a typical specialist may obtain patient records using such software extremely quickly. With a CRM in healthcare, it is now possible to alleviate the annoyance of several hospital managers over the necessity to maintain massive data archives and employees for them.
Hospitals, clinical trials, medical devices, outsourcing, medical tourism, health insurance, telemedicine, and medical equipment make up India's healthcare business. The healthcare industry is expanding at a rapid rate due to its expanding coverage, services, and rising expenditures by both public and private entities. The hospital business in India, which accounts for 80% of the entire healthcare market, is experiencing an influx of foreign and domestic investment.
The China market dominated the Asia Pacific Healthcare CRM Market by Country in 2021, and would continue to be a dominant market till 2028; thereby, achieving a market value of $1,638.1 million by 2028.The Japan market is estimated to grow a CAGR of 9.4% during (2022 - 2028). Additionally, The India market would experience a CAGR of 10.7% during (2022 - 2028).
Based on Deployment Mode, the market is segmented into Cloud/Web-based Model and On-premise Model. Based on Functionality, the market is segmented into Sales, Customer Service & Support, Digital Commerce, Cross -CRM and Marketing. Based on End Use, the market is segmented into Healthcare Providers, Healthcare Payers and Life Sciences Industry. Based on countries, the market is segmented into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.
Free Valuable Insights: The Worldwide Healthcare CRM Market is Projected to reach USD 25 Billion by 2028, at a CAGR of 8.9%
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include IBM Corporation, Microsoft Corporation, Oracle Corporation, SAP SE, Accenture PLC, Zoho Corporation Pvt. Ltd., Salesforce.com, Inc., Verint Systems, Inc., Creatio EMEA Ltd., and hc1.com Inc.
Scope of the Study
Market Segments Covered in the Report:
By Deployment Mode
- Cloud/Web-based Model
- On-premise Model
By Functionality
- Sales
- Customer Service & Support
- Digital Commerce
- Cross -CRM
- Marketing
By End Use
- Healthcare Providers
- Healthcare Payers
- Life Sciences Industry
By Country
- China
- Japan
- India
- South Korea
- Singapore
- Malaysia
- Rest of Asia Pacific
Key Market Players
List of Companies Profiled in the Report:
- IBM Corporation
- Microsoft Corporation
- Oracle Corporation
- SAP SE
- Accenture PLC
- Zoho Corporation Pvt. Ltd.
- Salesforce.com, Inc.
- Verint Systems, Inc.
- Creatio EMEA Ltd.
- hc1.com Inc.
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Asia Pacific Healthcare CRM Market, by Deployment Mode
1.4.2 Asia Pacific Healthcare CRM Market, by Functionality
1.4.3 Asia Pacific Healthcare CRM Market, by End Use
1.4.4 Asia Pacific Healthcare CRM Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1.1 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Geographical Expansion
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2018-2022)
3.3.2 Key Strategic Move: (Acquisitions and Mergers : 2018, Jul – 2022, Jan) Leading Players
Chapter 4. Asia Pacific Healthcare CRM Market by Deployment Mode
4.1 Asia Pacific Cloud/Web-based Model Market by Country
4.2 Asia Pacific On-premise Model Market by Country
Chapter 5. Asia Pacific Healthcare CRM Market by Functionality
5.1 Asia Pacific Sales Market by Country
5.2 Asia Pacific Customer Service & Support Market by Country
5.3 Asia Pacific Digital Commerce Market by Country
5.4 Asia Pacific Cross -CRM Market by Country
5.5 Asia Pacific Marketing Market by Country
Chapter 6. Asia Pacific Healthcare CRM Market by End Use
6.1 Asia Pacific Healthcare Providers Market by Country
6.2 Asia Pacific Healthcare Payers Market by Country
6.3 Asia Pacific Life Sciences Industry Market by Country
Chapter 7. Asia Pacific Healthcare CRM Market by Country
7.1 China Healthcare CRM Market
7.1.1 China Healthcare CRM Market by Deployment Mode
7.1.2 China Healthcare CRM Market by Functionality
7.1.3 China Healthcare CRM Market by End Use
7.2 Japan Healthcare CRM Market
7.2.1 Japan Healthcare CRM Market by Deployment Mode
7.2.2 Japan Healthcare CRM Market by Functionality
7.2.3 Japan Healthcare CRM Market by End Use
7.3 India Healthcare CRM Market
7.3.1 India Healthcare CRM Market by Deployment Mode
7.3.2 India Healthcare CRM Market by Functionality
7.3.3 India Healthcare CRM Market by End Use
7.4 South Korea Healthcare CRM Market
7.4.1 South Korea Healthcare CRM Market by Deployment Mode
7.4.2 South Korea Healthcare CRM Market by Functionality
7.4.3 South Korea Healthcare CRM Market by End Use
7.5 Singapore Healthcare CRM Market
7.5.1 Singapore Healthcare CRM Market by Deployment Mode
7.5.2 Singapore Healthcare CRM Market by Functionality
7.5.3 Singapore Healthcare CRM Market by End Use
7.6 Malaysia Healthcare CRM Market
7.6.1 Malaysia Healthcare CRM Market by Deployment Mode
7.6.2 Malaysia Healthcare CRM Market by Functionality
7.6.3 Malaysia Healthcare CRM Market by End Use
7.7 Rest of Asia Pacific Healthcare CRM Market
7.7.1 Rest of Asia Pacific Healthcare CRM Market by Deployment Mode
7.7.2 Rest of Asia Pacific Healthcare CRM Market by Functionality
7.7.3 Rest of Asia Pacific Healthcare CRM Market by End Use
Chapter 8. Company Profiles
8.1 IBM Corporation
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Regional & Segmental Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Partnerships, Collaborations, and Agreements:
8.1.5.2 Acquisition and Mergers:
8.1.6 SWOT Analysis
8.2 Microsoft Corporation
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Segmental and Regional Analysis
8.2.4 Research & Development Expenses
8.2.5 Recent strategies and developments:
8.2.5.1 Acquisition and Mergers:
8.2.6 SWOT Analysis
8.3 Oracle Corporation (Cerner Corporation)
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental and Regional Analysis
8.3.4 Research & Development Expense
8.3.5 Recent strategies and developments:
8.3.5.1 Partnerships, Collaborations, and Agreements:
8.3.6 SWOT Analysis
8.4 SAP SE
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Segmental and Regional Analysis
8.4.4 Research & Development Expense
8.4.5 Recent strategies and developments:
8.4.5.1 Acquisition and Mergers:
8.4.6 SWOT Analysis
8.5 Accenture PLC
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments:
8.5.5.1 Acquisition and Mergers:
8.5.6 SWOT Analysis
8.6 Zoho Corporation Pvt. Ltd.
8.6.1 Company Overview
8.7 Salesforce.com, Inc.
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Regional Analysis
8.7.4 Research & Development Expense
8.7.5 SWOT Analysis
8.8 Verint Systems, Inc.
8.8.1 Company Overview
8.8.2 Financial Analysis
8.8.3 Segmental and Regional Analysis
8.8.4 Research and Development Expense
8.9 Creatio EMEA Ltd.
8.9.1 Company Overview
8.9.2 Recent strategies and developments:
8.9.2.1 Geographical Expansions:
8.10. hc1.com Inc.
8.10.1 Company Overview
TABLE 1 Asia Pacific Healthcare CRM Market, 2018 - 2021, USD Million
TABLE 2 Asia Pacific Healthcare CRM Market, 2022 - 2028, USD Million
TABLE 3 Partnerships, Collaborations and Agreements – Healthcare CRM Market
TABLE 4 Geographical Expansion – Healthcare CRM Market
TABLE 5 Acquisition and Mergers – Healthcare CRM Market
TABLE 6 Asia Pacific Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 7 Asia Pacific Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 8 Asia Pacific Cloud/Web-based Model Market by Country, 2018 - 2021, USD Million
TABLE 9 Asia Pacific Cloud/Web-based Model Market by Country, 2022 - 2028, USD Million
TABLE 10 Asia Pacific On-premise Model Market by Country, 2018 - 2021, USD Million
TABLE 11 Asia Pacific On-premise Model Market by Country, 2022 - 2028, USD Million
TABLE 12 Asia Pacific Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
TABLE 13 Asia Pacific Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
TABLE 14 Asia Pacific Sales Market by Country, 2018 - 2021, USD Million
TABLE 15 Asia Pacific Sales Market by Country, 2022 - 2028, USD Million
TABLE 16 Asia Pacific Customer Service & Support Market by Country, 2018 - 2021, USD Million
TABLE 17 Asia Pacific Customer Service & Support Market by Country, 2022 - 2028, USD Million
TABLE 18 Asia Pacific Digital Commerce Market by Country, 2018 - 2021, USD Million
TABLE 19 Asia Pacific Digital Commerce Market by Country, 2022 - 2028, USD Million
TABLE 20 Asia Pacific Cross -CRM Market by Country, 2018 - 2021, USD Million
TABLE 21 Asia Pacific Cross -CRM Market by Country, 2022 - 2028, USD Million
TABLE 22 Asia Pacific Marketing Market by Country, 2018 - 2021, USD Million
TABLE 23 Asia Pacific Marketing Market by Country, 2022 - 2028, USD Million
TABLE 24 Asia Pacific Healthcare CRM Market by End Use, 2018 - 2021, USD Million
TABLE 25 Asia Pacific Healthcare CRM Market by End Use, 2022 - 2028, USD Million
TABLE 26 Asia Pacific Healthcare Providers Market by Country, 2018 - 2021, USD Million
TABLE 27 Asia Pacific Healthcare Providers Market by Country, 2022 - 2028, USD Million
TABLE 28 Asia Pacific Healthcare Payers Market by Country, 2018 - 2021, USD Million
TABLE 29 Asia Pacific Healthcare Payers Market by Country, 2022 - 2028, USD Million
TABLE 30 Asia Pacific Life Sciences Industry Market by Country, 2018 - 2021, USD Million
TABLE 31 Asia Pacific Life Sciences Industry Market by Country, 2022 - 2028, USD Million
TABLE 32 Asia Pacific Healthcare CRM Market by Country, 2018 - 2021, USD Million
TABLE 33 Asia Pacific Healthcare CRM Market by Country, 2022 - 2028, USD Million
TABLE 34 China Healthcare CRM Market, 2018 - 2021, USD Million
TABLE 35 China Healthcare CRM Market, 2022 - 2028, USD Million
TABLE 36 China Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 37 China Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 38 China Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
TABLE 39 China Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
TABLE 40 China Healthcare CRM Market by End Use, 2018 - 2021, USD Million
TABLE 41 China Healthcare CRM Market by End Use, 2022 - 2028, USD Million
TABLE 42 Japan Healthcare CRM Market, 2018 - 2021, USD Million
TABLE 43 Japan Healthcare CRM Market, 2022 - 2028, USD Million
TABLE 44 Japan Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 45 Japan Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 46 Japan Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
TABLE 47 Japan Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
TABLE 48 Japan Healthcare CRM Market by End Use, 2018 - 2021, USD Million
TABLE 49 Japan Healthcare CRM Market by End Use, 2022 - 2028, USD Million
TABLE 50 India Healthcare CRM Market, 2018 - 2021, USD Million
TABLE 51 India Healthcare CRM Market, 2022 - 2028, USD Million
TABLE 52 India Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 53 India Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 54 India Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
TABLE 55 India Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
TABLE 56 India Healthcare CRM Market by End Use, 2018 - 2021, USD Million
TABLE 57 India Healthcare CRM Market by End Use, 2022 - 2028, USD Million
TABLE 58 South Korea Healthcare CRM Market, 2018 - 2021, USD Million
TABLE 59 South Korea Healthcare CRM Market, 2022 - 2028, USD Million
TABLE 60 South Korea Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 61 South Korea Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 62 South Korea Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
TABLE 63 South Korea Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
TABLE 64 South Korea Healthcare CRM Market by End Use, 2018 - 2021, USD Million
TABLE 65 South Korea Healthcare CRM Market by End Use, 2022 - 2028, USD Million
TABLE 66 Singapore Healthcare CRM Market, 2018 - 2021, USD Million
TABLE 67 Singapore Healthcare CRM Market, 2022 - 2028, USD Million
TABLE 68 Singapore Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 69 Singapore Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 70 Singapore Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
TABLE 71 Singapore Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
TABLE 72 Singapore Healthcare CRM Market by End Use, 2018 - 2021, USD Million
TABLE 73 Singapore Healthcare CRM Market by End Use, 2022 - 2028, USD Million
TABLE 74 Malaysia Healthcare CRM Market, 2018 - 2021, USD Million
TABLE 75 Malaysia Healthcare CRM Market, 2022 - 2028, USD Million
TABLE 76 Malaysia Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 77 Malaysia Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 78 Malaysia Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
TABLE 79 Malaysia Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
TABLE 80 Malaysia Healthcare CRM Market by End Use, 2018 - 2021, USD Million
TABLE 81 Malaysia Healthcare CRM Market by End Use, 2022 - 2028, USD Million
TABLE 82 Rest of Asia Pacific Healthcare CRM Market, 2018 - 2021, USD Million
TABLE 83 Rest of Asia Pacific Healthcare CRM Market, 2022 - 2028, USD Million
TABLE 84 Rest of Asia Pacific Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 85 Rest of Asia Pacific Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 86 Rest of Asia Pacific Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
TABLE 87 Rest of Asia Pacific Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
TABLE 88 Rest of Asia Pacific Healthcare CRM Market by End Use, 2018 - 2021, USD Million
TABLE 89 Rest of Asia Pacific Healthcare CRM Market by End Use, 2022 - 2028, USD Million
TABLE 90 Key information – IBM Corporation
TABLE 91 key information – Microsoft Corporation
TABLE 92 Key Information – Oracle Corporation
TABLE 93 Key Information – SAP SE
TABLE 94 Key information – Accenture PLC
TABLE 95 Key Information – Zoho Corporation Pvt. Ltd.
TABLE 96 Key Information –Salesforce.com, Inc.
TABLE 97 Key information –Verint Systems, Inc.
TABLE 98 Key Information – CREATIO EMEA LTD.
TABLE 99 Key Information – hc1.com Inc.
List of Figures
FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Key Leading Strategies: Percentage Distribution (2018-2022)
FIG 4 Key Strategic Move: Acquisitions and Mergers : 2018, Jul – 2022, Jan) Leading Players
FIG 5 Swot analysis: IBM Corporation
FIG 6 SWOT Analysis: Microsoft Corporation
FIG 7 SWOT analysis: Oracle Corporation
FIG 8 SWOT Analysis: SAP SE
FIG 9 Swot analysis: Accenture plc
FIG 10 SWOT Analysis: Salesforce.com Inc.