Asia Pacific Customer Self-service Software Market By Component (Solution and Services), By Deployment Type (Cloud and On-premise), By End User (BFSI, Retail & Consumer Goods, Government & Defense, Healthcare, Telecom & IT, Manufacturing and Others), By Country, Industry Analysis and Forecast, 2020 - 2026

The Asia Pacific Customer Self-Service Software Market would witness market growth of 26.2% CAGR during the forecast period (2020-2026).

The companies are focusing on providing instant information as part of the efforts to expand productivity and operational efficiency is expected to boost market development. The renowned need to create better customer relationships and improve the level of customer experience to keep existing customers and appeal new ones is also anticipated to add to the market growth. The increasing demand from customers for effective services with the help of several touchpoints, like smartphones and the Internet, is specifically anticipated to encourage enterprises to accept self-service portals.

Companies are aggressively installing customer self-services software to bolster their reach to the customers and provide them support on a 24*7 basis. Customer self-service software solutions permit enterprises to fulfill the ever-changing needs of their customers effectively, hence rising the degree of customer satisfaction and supporting the retention of the customer. In addition to managing customer relationships, customer self-service software can also assist companies in managing relationships of the employee. This will help enterprises to significantly reduce the expenses for procuring customer relationship management and employee relationship management software. These are a few significant components that are anticipated to boost market development over the forecast period.

Companies across the world are going through a digital change and thereby broadening the scope of their client service interactions to incorporate digital channels like virtual assistants, social media, and chat. The restriction of worksite and remote working setup being imposed to contain the spread of COVID-19 is also boosting the adoption of community self-service solutions and social media as they permit both customers and employees of companies to communicate through social medial channels and easily access the information they need.

Based on Component, the market is segmented into Solution and Services. Solution segment is further bifurcated across Web Self-service, Mobile Self-service, Intelligent Virtual Assistants, Social Media & Community Self-service, Email Management, and Others. Services segment is further segmented into Professional Services and Managed Services. Based on Deployment Type, the market is segmented into Cloud and On-premise. Based on End User, the market is segmented into BFSI, Retail & Consumer Goods, Government & Defense, Healthcare, Telecom & IT, Manufacturing and Others. Based on countries, the market is segmented into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.

Free Valuable Insights: Customer Self-service Software Market in Asia Pacific is expected to register a CAGR of 26.2% during the forecast period (2020-2026)

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Microsoft Corporation, Nuance Communications, Inc., Oracle Corporation, SAP SE, Salesforce.com, Inc., Avaya Holdings Corporation, Verint Systems, Inc., Zendesk, Inc., BMC Software, Inc. (KKR & Co., Inc.) and Aspect Software, Inc. (Vector Capital)

Scope of the Study

Market Segments Covered in the Report:

By Component

• Solution
  • Web Self-service
  • Mobile Self-service
  • Intelligent Virtual Assistants
  • Social Media & Community Self-service
  • Email Management
  • Others
• Services
  • Professional Services
  • Managed Services

By Deployment Type

• Cloud
• On-premise

By End-User

• BFSI
• Retail and Consumer Goods
• Government & Defense
• Healthcare
• Telecom & IT
• Manufacturing
• Others

By Country

• China
• Japan
• India
• South Korea
• Singapore
• Malaysia
• Rest of Asia Pacific

Companies Profiled

• Microsoft Corporation
• Nuance Communications, Inc.
• Oracle Corporation
• SAP SE
• Salesforce.com
• Avaya Holdings Corporation
• Verint Systems, Inc.
• Zendesk, Inc.
• BMC Software, Inc. (KKR & Co., Inc.)
• Aspect Software, Inc. (Vector Capital)

Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Asia Pacific Customer Self-service Software Market, by Component
1.4.2 Asia Pacific Customer Self-service Software Market, by Deployment Type
1.4.3 Asia Pacific Customer Self-service Software Market, by End User
1.4.4 Asia Pacific Customer Self-service Software Market, by Country
1.5 Methodology for the research

Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints

Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2017, Mar – 2020, Dec) Leading Players
3.3.3 Key Strategic Move: (Product Launches and Product Expansions : 2017, Apr – 2020, Oct) Leading Players

Chapter 4. Asia Pacific Customer Self-service Software Market by Component
4.1 Asia Pacific Customer Self-service Software Solution Market by Country
4.2 Asia Pacific Customer Self-service Software Market by Solution Type
4.2.1 Asia Pacific Customer Self-service Software Web Self-service Market by Country
4.2.2 Asia Pacific Customer Self-service Software Mobile Self-service Market by Country
4.2.3 Asia Pacific Customer Self-service Software Intelligent Virtual Assistants Market by Country
4.2.4 Asia Pacific Customer Self-service Software Social Media & Community Self-service Market by Country
4.2.5 Asia Pacific Customer Self-service Software Email Management Market by Country
4.2.6 Asia Pacific Other Solution Type Customer Self-service Software Market by Country
4.3 Asia Pacific Customer Self-service Software Services Market by Country
4.4 Asia Pacific Customer Self-service Software Market by Services Type
4.4.1 Asia Pacific Professional Services Customer Self-service Software Market by Country
4.4.2 Asia Pacific Managed Services Customer Self-service Software Market by Country

Chapter 5. Asia Pacific Customer Self-service Software Market by Deployment Type
5.1 Asia Pacific Cloud Customer Self-service Software Market by Country
5.2 Asia Pacific On-premise Customer Self-service Software Market by Country

Chapter 6. Asia Pacific Customer Self-service Software Market by End User
6.1 Asia Pacific BFSI Customer Self-service Software Market by Country
6.2 Asia Pacific Retail and Consumer Goods Customer Self-service Software Market by Country
6.3 Asia Pacific Government & Defense Customer Self-service Software Market by Country
6.4 Asia Pacific Healthcare Customer Self-service Software Market by Country
6.5 Asia Pacific Telecom & IT Customer Self-service Software Market by Country
6.6 Asia Pacific Manufacturing Customer Self-service Software Market by Country
6.7 Asia Pacific Others Customer Self-service Software Market by Country

Chapter 7. Asia Pacific Customer Self-service Software Market by Country
7.1 China Customer Self-service Software Market
7.1.1 China Customer Self-service Software Market by Component
7.1.1.1 China Customer Self-service Software Market by Solution Type
7.1.1.2 China Customer Self-service Software Market by Services Type
7.1.2 China Customer Self-service Software Market by Deployment Type
7.1.3 China Customer Self-service Software Market by End User
7.2 Japan Customer Self-service Software Market
7.2.1 Japan Customer Self-service Software Market by Component
7.2.1.1 Japan Customer Self-service Software Market by Solution Type
7.2.1.2 Japan Customer Self-service Software Market by Services Type
7.2.2 Japan Customer Self-service Software Market by Deployment Type
7.2.3 Japan Customer Self-service Software Market by End User
7.3 India Customer Self-service Software Market
7.3.1 India Customer Self-service Software Market by Component
7.3.1.1 India Customer Self-service Software Market by Solution Type
7.3.1.2 India Customer Self-service Software Market by Services Type
7.3.2 India Customer Self-service Software Market by Deployment Type
7.3.3 India Customer Self-service Software Market by End User
7.4 South Korea Customer Self-service Software Market
7.4.1 South Korea Customer Self-service Software Market by Component
7.4.1.1 South Korea Customer Self-service Software Market by Solution Type
7.4.1.2 South Korea Customer Self-service Software Market by Services Type
7.4.2 South Korea Customer Self-service Software Market by Deployment Type
7.4.3 South Korea Customer Self-service Software Market by End User
7.5 Singapore Customer Self-service Software Market
7.5.1 Singapore Customer Self-service Software Market by Component
7.5.1.1 Singapore Customer Self-service Software Market by Solution Type
7.5.1.2 Singapore Customer Self-service Software Market by Services Type
7.5.2 Singapore Customer Self-service Software Market by Deployment Type
7.5.3 Singapore Customer Self-service Software Market by End User
7.6 Malaysia Customer Self-service Software Market
7.6.1 Malaysia Customer Self-service Software Market by Component
7.6.1.1 Malaysia Customer Self-service Software Market by Solution Type
7.6.1.2 Malaysia Customer Self-service Software Market by Services Type
7.6.2 Malaysia Customer Self-service Software Market by Deployment Type
7.6.3 Malaysia Customer Self-service Software Market by End User
7.7 Rest of Asia Pacific Customer Self-service Software Market
7.7.1 Rest of Asia Pacific Customer Self-service Software Market by Component
7.7.1.1 Rest of Asia Pacific Customer Self-service Software Market by Solution Type
7.7.1.2 Rest of Asia Pacific Customer Self-service Software Market by Services Type
7.7.2 Rest of Asia Pacific Customer Self-service Software Market by Deployment Type
7.7.3 Rest of Asia Pacific Customer Self-service Software Market by End User

Chapter 8. Company Profiles
8.1 Microsoft Corporation
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Segmental and Regional Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Partnerships, Collaborations, and Agreements:
8.1.5.2 Acquisition and Mergers:
8.1.6 SWOT Analysis
8.2 Nuance Communications, Inc.
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Segmental and Regional Analysis
8.2.4 Research & Development Expense
8.2.1 Recent strategies and developments:
8.2.1.1 Partnerships, Collaborations, and Agreements:
8.2.1.2 Acquisition and Mergers:
8.2.1.3 Product Launches and Product Expansions:
8.2.2 SWOT Analysis
8.3 Oracle Corporation
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental and Regional Analysis
8.3.4 Research & Development Expense
8.3.5 Recent strategies and developments:
8.3.5.1 Product Launches and Product Expansions:
8.3.6 SWOT Analysis
8.4 SAP SE
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Segmental and Regional Analysis
8.4.4 Research & Development Expense
8.4.5 Recent strategies and developments:
8.4.5.1 Partnerships, Collaborations, and Agreements:
8.4.5.2 Product Launches and Product Expansions:
8.4.6 SWOT Analysis
8.5 Salesforce.com, Inc.
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments:
8.5.5.1 Partnerships, Collaborations, and Agreements:
8.5.5.2 Acquisition and Mergers:
8.5.6 SWOT Analysis
8.6 Avaya Holdings Corporation
8.6.1 Company Overview
8.6.2 Financial Analysis
8.6.3 Segmental and Regional Analysis
8.6.4 Research & Development Expense
8.6.5 Recent strategies and developments:
8.6.5.1 Partnerships, Collaborations, and Agreements:
8.6.5.2 Product Launches and Product Expansions:
8.7 Verint Systems, Inc.
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Segmental and Regional Analysis
8.7.4 Research and Development Expense
8.7.5 Recent strategies and developments:
8.7.5.1 Acquisition and Mergers:
8.7.5.2 Product Launches and Product Expansions:
8.8 Zendesk, Inc.
8.8.1 Company Overview
8.8.2 Financial Analysis
8.8.3 Regional Analysis
8.8.4 Research & Development Expense
8.8.5 Recent strategies and developments:
8.8.5.1 Partnerships, Collaborations, and Agreements:
8.8.5.2 Acquisition and Mergers:
8.8.5.3 Product Launches and Product Expansions:
8.9 BMC Software, Inc. (KKR & Co., Inc.)
8.9.1 Company Overview
8.9.2 Financial Analysis
8.9.3 Regional Analysis
8.9.4 Recent strategies and developments:
8.9.4.1 Acquisition and Mergers:
8.9.4.2 Product Launches and Product Expansions:
8.10. Aspect Software, Inc. (Vector Capital)
8.10.1 Company Overview
8.10.2 Recent strategies and developments:
8.10.2.1 Partnerships, Collaborations, and Agreements:
8.10.2.2 Product Launches and Product Expansions:

TABLE 1 Asia Pacific Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 2 Asia Pacific Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Customer Self-service Software Market
TABLE 4 Product Launches And Product Expansions– Customer Self-service Software Market
TABLE 5 Acquisition and Mergers– Customer Self-service Software Market
TABLE 6 Asia Pacific Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 7 Asia Pacific Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 8 Asia Pacific Customer Self-service Software Solution Market by Country, 2016 - 2019, USD Million
TABLE 9 Asia Pacific Customer Self-service Software Solution Market by Country, 2020 - 2026, USD Million
TABLE 10 Asia Pacific Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 11 Asia Pacific Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 12 Asia Pacific Customer Self-service Software Web Self-service Market by Country, 2016 - 2019, USD Million
TABLE 13 Asia Pacific Customer Self-service Software Web Self-service Market by Country, 2020 - 2026, USD Million
TABLE 14 Asia Pacific Customer Self-service Software Mobile Self-service Market by Country, 2016 - 2019, USD Million
TABLE 15 Asia Pacific Customer Self-service Software Mobile Self-service Market by Country, 2020 - 2026, USD Million
TABLE 16 Asia Pacific Customer Self-service Software Intelligent Virtual Assistants Market by Country, 2016 - 2019, USD Million
TABLE 17 Asia Pacific Customer Self-service Software Intelligent Virtual Assistants Market by Country, 2020 - 2026, USD Million
TABLE 18 Asia Pacific Customer Self-service Software Social Media & Community Self-service Market by Country, 2016 - 2019, USD Million
TABLE 19 Asia Pacific Customer Self-service Software Social Media & Community Self-service Market by Country, 2020 - 2026, USD Million
TABLE 20 Asia Pacific Customer Self-service Software Email Management Market by Country, 2016 - 2019, USD Million
TABLE 21 Asia Pacific Customer Self-service Software Email Management Market by Country, 2020 - 2026, USD Million
TABLE 22 Asia Pacific Other Solution Type Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 23 Asia Pacific Other Solution Type Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 24 Asia Pacific Customer Self-service Software Services Market by Country, 2016 - 2019, USD Million
TABLE 25 Asia Pacific Customer Self-service Software Services Market by Country, 2020 - 2026, USD Million
TABLE 26 Asia Pacific Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 27 Asia Pacific Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 28 Asia Pacific Professional Services Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 29 Asia Pacific Professional Services Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 30 Asia Pacific Managed Services Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 31 Asia Pacific Managed Services Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 32 Asia Pacific Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 33 Asia Pacific Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 34 Asia Pacific Cloud Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 35 Asia Pacific Cloud Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 36 Asia Pacific On-premise Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 37 Asia Pacific On-premise Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 38 Asia Pacific Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 39 Asia Pacific Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 40 Asia Pacific BFSI Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 41 Asia Pacific BFSI Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 42 Asia Pacific Retail and Consumer Goods Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 43 Asia Pacific Retail and Consumer Goods Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 44 Asia Pacific Government & Defense Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 45 Asia Pacific Government & Defense Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 46 Asia Pacific Healthcare Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 47 Asia Pacific Healthcare Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 48 Asia Pacific Telecom & IT Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 49 Asia Pacific Telecom & IT Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 50 Asia Pacific Manufacturing Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 51 Asia Pacific Manufacturing Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 52 Asia Pacific Others Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 53 Asia Pacific Others Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 54 Asia Pacific Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 55 Asia Pacific Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 56 China Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 57 China Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 58 China Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 59 China Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 60 China Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 61 China Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 62 China Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 63 China Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 64 China Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 65 China Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 66 China Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 67 China Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 68 Japan Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 69 Japan Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 70 Japan Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 71 Japan Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 72 Japan Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 73 Japan Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 74 Japan Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 75 Japan Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 76 Japan Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 77 Japan Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 78 Japan Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 79 Japan Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 80 India Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 81 India Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 82 India Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 83 India Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 84 India Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 85 India Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 86 India Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 87 India Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 88 India Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 89 India Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 90 India Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 91 India Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 92 South Korea Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 93 South Korea Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 94 South Korea Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 95 South Korea Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 96 South Korea Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 97 South Korea Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 98 South Korea Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 99 South Korea Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 100 South Korea Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 101 South Korea Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 102 South Korea Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 103 South Korea Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 104 Singapore Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 105 Singapore Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 106 Singapore Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 107 Singapore Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 108 Singapore Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 109 Singapore Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 110 Singapore Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 111 Singapore Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 112 Singapore Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 113 Singapore Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 114 Singapore Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 115 Singapore Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 116 Malaysia Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 117 Malaysia Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 118 Malaysia Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 119 Malaysia Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 120 Malaysia Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 121 Malaysia Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 122 Malaysia Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 123 Malaysia Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 124 Malaysia Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 125 Malaysia Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 126 Malaysia Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 127 Malaysia Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 128 Rest of Asia Pacific Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 129 Rest of Asia Pacific Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 130 Rest of Asia Pacific Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 131 Rest of Asia Pacific Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 132 Rest of Asia Pacific Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 133 Rest of Asia Pacific Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 134 Rest of Asia Pacific Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 135 Rest of Asia Pacific Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 136 Rest of Asia Pacific Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 137 Rest of Asia Pacific Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 138 Rest of Asia Pacific Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 139 Rest of Asia Pacific Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 140 key information – Microsoft Corporation
TABLE 141 Key Information – Nuance Communications, Inc.
TABLE 142 Key Information – Oracle Corporation
TABLE 143 Key Information – SAP SE
TABLE 144 Key Information –Salesforce.com, Inc.
TABLE 145 Key Information – Avaya Holdings Corporation
TABLE 146 Key information –Verint Systems, Inc.
TABLE 147 Key Information – Zendesk, Inc.
TABLE 148 Key information – BMC Software, Inc.
TABLE 149 Key Information – Aspect Software, Inc.

List of Figures
FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Key Leading Strategies: Percentage Distribution (2016-2020)
FIG 4 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2017, Mar – 2020, Dec) Leading Players
FIG 5 Key Strategic Move: (Product Launches and Product Expansions : 2017, Apr – 2020, Oct) Leading Players
FIG 6 Recent strategies and developments: Microsoft Corporation
FIG 7 SWOT Analysis: Microsoft Corporation
FIG 8 Recent strategies and developments: Nuance Communications, Inc.
FIG 9 SWOT Analysis: Nuance Communications, inc.
FIG 10 SWOT analysis: Oracle Corporation
FIG 11 Recent strategies and developments: SAP SE
FIG 12 SWOT Analysis: SAP SE
FIG 13 Recent strategies and developments: Salesforce.com, Inc.
FIG 14 SWOT Analysis: Salesforce.com Inc.
FIG 15 Recent strategies and developments: Avaya Holdings Corporation
FIG 16 Recent strategies and developments: Verint Systems, Inc.
FIG 17 Recent strategies and developments: Zendesk, Inc.
FIG 18 Recent strategies and developments: BMC Software, Inc.
FIG 19 Recent strategies and developments: Aspect Software, Inc.