Published Date: 28-Feb-2022
Industry Insights | Market Trends | Highest number of Tables | 24/7 Analyst Support
According to a new report Global Call Center AI Market, published by KBV research, The Global Call Center AI Market size is expected to reach $4.7 billion by 2027, rising at a market growth of 24.3% CAGR during the forecast period.
The Cloud market shows high market share in the Global Call Center AI Market by Deployment Type 2020, thereby, achieving a market value of $3.1 billion by 2027. The growth of this segment of the market is owing to the growing popularity of interactive voice response (IVR) technologies for resolving concerns quickly over the phone Instead of relying on customer service representatives; the software allows customers to manage product-related issues on their own. In addition, the segment's growth is likely to be fuelled by an increase in the integration of new systems with current ones at work, as well as a significant increase in demand for the adoption of new call centre software.
The Telecom market acquired maximum revenue share in the Global Call Center AI Market by End User 2020, and would continue to be a dominant market till 2027; thereby, achieving a market value of $999.8 million by 2027. The increased growth of the segment is attributed to the fact that over the last few years, the global telecom business has expanded and evolved tremendously. As a result, it has become critical for telecom businesses to deliver high-quality services that meet their consumers' needs, which is a primary driver of industry growth.
The Compute Platforms market shows highest growth rate of 24.3% during (2021 - 2027). This is attributed to the operation of many AI-enabled solutions relying heavily on compute platforms. The compute platforms are platforms that conduct the execution of a piece of software. It can be executed on hardware, an operating system, or a web browser. The compute platforms, if leveraged properly, can be very useful to organizations.
The North America market region shows high market share in the Global Call Center AI Market by Region 2020, and would continue to be a dominant market till 2027; thereby, achieving a market value of $1.5 billion by 2027. The Europe market is expected to witness a CAGR of 23.3% during (2021 - 2027). Additionally, The Asia Pacific market is expected to witness a CAGR of 26.2% during (2021 - 2027).
Full Report: https://www.kbvresearch.com/call-center-ai-market/
The market research report has exhaustive quantitative insights providing a clear picture of the market potential in various segments across the globe with country wise analysis in each discussed region. The key impacting factors of the market have been discussed in the report with the elaborated company profiles of Reliance Industries Limited (Jio Haptik technologies limited), Artificial Solutions International AB, Conversica, Inc., Rulai, Inc., Kore.ai, Inc., Pypestream, Inc., Infosys Limited (EdgeVerve Systems), Avaamo, Inc., and NICE Ltd. (inContact, Inc.).
By Deployment Type
By End User
Unique Offerings from KBV Research