Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Call And Contact Center Outsourcing Market, by Outsourcing Type
1.4.2 North America Call And Contact Center Outsourcing Market, by Services
1.4.3 North America Call And Contact Center Outsourcing Market, by Type
1.4.4 North America Call And Contact Center Outsourcing Market, by Enterprise Size
1.4.5 North America Call And Contact Center Outsourcing Market, by End-use
1.4.6 North America Call And Contact Center Outsourcing Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
3.3 Porter Five Forces Analysis
Chapter 4. North America Call And Contact Center Outsourcing Market by Outsourcing Type
4.1 North America Onshore Market by Region
4.2 North America Offshore Market by Region
Chapter 5. North America Call And Contact Center Outsourcing Market by Services
5.1 North America Inbound Services Market by Country
5.2 North America Outbound Services Market by Country
Chapter 6. North America Call And Contact Center Outsourcing Market by Type
6.1 North America Voice Market by Country
6.2 North America Email Support Market by Country
6.3 North America Chat Support Market by Country
6.4 North America Other Type Market by Country
Chapter 7. North America Call And Contact Center Outsourcing Market by Enterprise Size
7.1 North America Large Enterprises Market by Country
7.2 North America Small & Medium Enterprises (SMEs) Market by Country
Chapter 8. North America Call And Contact Center Outsourcing Market by End-use
8.1 North America Healthcare Market by Country
8.2 North America IT & Telecom Market by Country
8.3 North America BFSI Market by Country
8.4 North America Retail Market by Country
8.5 North America Manufacturing Market by Country
8.6 North America Other End Use Market by Country
Chapter 9. North America Call And Contact Center Outsourcing Market by Country
9.1 US Call And Contact Center Outsourcing Market
9.1.1 US Call And Contact Center Outsourcing Market by Outsourcing Type
9.1.2 US Call And Contact Center Outsourcing Market by Services
9.1.3 US Call And Contact Center Outsourcing Market by Type
9.1.4 US Call And Contact Center Outsourcing Market by Enterprise Size
9.1.5 US Call And Contact Center Outsourcing Market by End-use
9.2 Canada Call And Contact Center Outsourcing Market
9.2.1 Canada Call And Contact Center Outsourcing Market by Outsourcing Type
9.2.2 Canada Call And Contact Center Outsourcing Market by Services
9.2.3 Canada Call And Contact Center Outsourcing Market by Type
9.2.4 Canada Call And Contact Center Outsourcing Market by Enterprise Size
9.2.5 Canada Call And Contact Center Outsourcing Market by End-use
9.3 Mexico Call And Contact Center Outsourcing Market
9.3.1 Mexico Call And Contact Center Outsourcing Market by Outsourcing Type
9.3.2 Mexico Call And Contact Center Outsourcing Market by Services
9.3.3 Mexico Call And Contact Center Outsourcing Market by Type
9.3.4 Mexico Call And Contact Center Outsourcing Market by Enterprise Size
9.3.5 Mexico Call And Contact Center Outsourcing Market by End-use
9.4 Rest of North America Call And Contact Center Outsourcing Market
9.4.1 Rest of North America Call And Contact Center Outsourcing Market by Outsourcing Type
9.4.2 Rest of North America Call And Contact Center Outsourcing Market by Services
9.4.3 Rest of North America Call And Contact Center Outsourcing Market by Type
9.4.4 Rest of North America Call And Contact Center Outsourcing Market by Enterprise Size
9.4.5 Rest of North America Call And Contact Center Outsourcing Market by End-use
Chapter 10. Company Profiles
10.1 Alorica Inc.
10.1.1 Company Overview
10.1.2 Recent strategies and developments:
10.1.2.1 Geographical Expansions:
10.2 Concentrix Corporation
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Regional Analysis
10.2.4 Recent strategies and developments:
10.2.4.1 Acquisition and Mergers:
10.3 Capgemini SE
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Regional Analysis
10.3.4 SWOT Analysis
10.4 Computer Generated Solutions, Inc.
10.4.1 Company Overview
10.5 Datamark Inc.
10.5.1 Company Overview
10.6 Infosys Limited
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Segmental and Regional Analysis
10.6.4 Research & Development Expense
10.6.5 SWOT Analysis
10.7 Konecta Group
10.7.1 Company Overview
10.8 Serco Group plc
10.8.1 Company Overview
10.8.2 Financial Analysis
10.8.3 Regional Analysis
10.8.4 Research & Development Expenses
10.9 Teleperformance SE
10.9.1 Company Overview
10.9.2 Financial Analysis
10.9.3 Segmental Analysis
10.9.4 SWOT Analysis
10.10. Wipro Limited
10.10.1 Company Overview
10.10.2 Financial Analysis
10.10.3 Segmental and Regional Analysis
10.10.4 Research & Development Expenses
10.10.5 SWOT Analysis
Unique Offerings 