The North America Business Process Outsourcing Market would witness market growth of 8.2% CAGR during the forecast period (2023-2030).
The business process outsourcing market refers to the industry in which businesses delegate non-core functions, processes, and activities to external service providers to achieve cost savings, operational efficiencies, and strategic objectives. Its providers offer services across various functional areas, including customer service, technical support, finance and accounting, human resources, procurement, supply chain management, and IT services.
In addition, the market, often called BPO, represents a dynamic ecosystem where businesses delegate non-core functions, processes, and operations to specialized external service providers. This strategic decision allows organizations to streamline operations, optimize resource allocation, and drive operational excellence while focusing on their core competencies and priorities. The market encompasses a diverse ecosystem of vendors, ranging from large multinational corporations to niche service providers, offering a wide array of specialized services tailored to specific industries, verticals, and business functions.
The Canadian e-commerce landscape is witnessing the emergence of diverse platforms catering to various consumer needs and preferences which translates into higher demand of the business process outsourcing solution. As per the ITA, e-commerce retail trade sales in Canada amounted to an all-time high of US$3.82 billion in December 2020. 75% of Canadians, or more than 27 million people, used e-commerce in the country in 2022. In addition, by 2025, this percentage is projected to increase to 77.6%. The growing expansion of the e-commerce sector in Canada reflects a transformative shift in the landscape of the market. Therefore, the growing e-commerce sector is propelling the growth of the market.
The US market dominated the North America Business Process Outsourcing Market by Country in 2022, and would continue to be a dominant market till 2030; thereby, achieving a market value of $105,554 million by 2030. The Canada market is experiencing a CAGR of 10.3% during (2023 - 2030). Additionally, The Mexico market would exhibit a CAGR of 9.7% during (2023 - 2030).
Free Valuable Insights: The Business Process Outsourcing Market is Predict to reach USD 467.1 billion by 2030, at a CAGR of 9.0%
Based on Deployment, the market is segmented into Traditional, and Business Process-as-a-Service. Based on Type, the market is segmented into Offshore, Nearshore, and Onshore. Based on End-use, the market is segmented into IT & Telecommunication, Healthcare, Manufacturing, BFSI, Retail & Others, and Government & Defense. Based on Service Type, the market is segmented into Customer Services, Human Resource, KPO, Sales & Marketing, Procurement & Supply, Chain, Training and Development Outsourcing, Finance & Accounting, Logistics, and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.
List of Key Companies Profiled
- Accenture PLC
- Amdocs Limited
- Capgemini SE
- Cognizant Technology Solutions Corporation
- HCL Technologies Ltd. (HCL Enterprises)
- Infosys Limited
- IBM Corporation
- Wipro Limited
- Teleperformance SE
- NCR Corporation
North America Business Process Outsourcing Market Report Segmentation
By Deployment
- Traditional
- Business Process-as-a-Service
By Type
By End-use
- IT & Telecommunication
- Healthcare
- Manufacturing
- BFSI
- Retail & Others
- Government & Defense
By Service Type
- Customer Services
- Human Resource
- KPO
- Sales & Marketing
- Procurement & Supply Chain
- Training and Development Outsourcing
- Finance & Accounting
- Logistics
- Others
By Country
- US
- Canada
- Mexico
- Rest of North America
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Business Process Outsourcing Market, by Deployment
1.4.2 North America Business Process Outsourcing Market, by Type
1.4.3 North America Business Process Outsourcing Market, by End-use
1.4.4 North America Business Process Outsourcing Market, by Service Type
1.4.5 North America Business Process Outsourcing Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
4.2.1 Partnerships, Collaborations and Agreements
4.2.2 Product Launches and Product Expansions
4.2.3 Acquisition and Mergers
4.3 Top Winning Strategies
4.3.1 Key Leading Strategies: Percentage Distribution (2019-2023)
4.3.2 Key Strategic Move: (Partnership & Collaboration: 2019, Oct – 2023, Nov) Leading Players
4.4 Porter Five Forces Analysis
Chapter 5. North America Business Process Outsourcing Market by Deployment
5.1 North America Traditional Market by Region
5.2 North America Business Process-as-a-Service Market by Region
Chapter 6. North America Business Process Outsourcing Market by Type
6.1 North America Offshore Market by Country
6.2 North America Nearshore Market by Country
6.3 North America Onshore Market by Country
Chapter 7. North America Business Process Outsourcing Market by End-use
7.1 North America IT & Telecommunication Market by Country
7.2 North America Healthcare Market by Country
7.3 North America Manufacturing Market by Country
7.4 North America BFSI Market by Country
7.5 North America Retail & Others Market by Country
7.6 North America Government & Defense Market by Country
Chapter 8. North America Business Process Outsourcing Market by Service Type
8.1 North America Customer Services Market by Country
8.2 North America Human Resource Market by Country
8.3 North America KPO Market by Country
8.4 North America Sales & Marketing Market by Country
8.5 North America Procurement & Supply Chain Market by Country
8.6 North America Training and Development Outsourcing Market by Country
8.7 North America Finance & Accounting Market by Country
8.8 North America Logistics Market by Country
8.9 North America Others Market by Country
Chapter 9. North America Business Process Outsourcing Market by Country
9.1 US Business Process Outsourcing Market
9.1.1 US Business Process Outsourcing Market by Deployment
9.1.2 US Business Process Outsourcing Market by Type
9.1.3 US Business Process Outsourcing Market by End-use
9.1.4 US Business Process Outsourcing Market by Service Type
9.2 Canada Business Process Outsourcing Market
9.2.1 Canada Business Process Outsourcing Market by Deployment
9.2.2 Canada Business Process Outsourcing Market by Type
9.2.3 Canada Business Process Outsourcing Market by End-use
9.2.4 Canada Business Process Outsourcing Market by Service Type
9.3 Mexico Business Process Outsourcing Market
9.3.1 Mexico Business Process Outsourcing Market by Deployment
9.3.2 Mexico Business Process Outsourcing Market by Type
9.3.3 Mexico Business Process Outsourcing Market by End-use
9.3.4 Mexico Business Process Outsourcing Market by Service Type
9.4 Rest of North America Business Process Outsourcing Market
9.4.1 Rest of North America Business Process Outsourcing Market by Deployment
9.4.2 Rest of North America Business Process Outsourcing Market by Type
9.4.3 Rest of North America Business Process Outsourcing Market by End-use
9.4.4 Rest of North America Business Process Outsourcing Market by Service Type
Chapter 10. Company Profiles
10.1 Accenture PLC
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expenses
10.1.5 Recent strategies and developments:
10.1.5.1 Partnerships, Collaborations, and Agreements:
10.1.5.2 Acquisition and Mergers:
10.1.6 SWOT Analysis
10.2 Amdocs Limited
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Regional Analysis
10.2.4 Research & Development Expense
10.2.5 Recent strategies and developments:
10.2.5.1 Partnerships, Collaborations, and Agreements:
10.2.5.2 Product Launches and Product Expansions:
10.2.5.3 Acquisition and Mergers:
10.2.6 SWOT Analysis
10.3 Capgemini SE
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Regional Analysis
10.3.4 Recent strategies and developments:
10.3.4.1 Partnerships, Collaborations, and Agreements:
10.3.5 SWOT Analysis
10.4 Cognizant Technology Solutions Corporation
10.4.1 Company overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.4.4 SWOT Analysis
10.5 HCL Technologies Ltd. (HCL Enterprises)
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Segmental and Regional Analysis
10.5.4 Research & Development Expenses
10.5.5 Recent strategies and developments:
10.5.5.1 Partnerships, Collaborations, and Agreements:
10.5.6 SWOT Analysis
10.6 Infosys Limited
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Segmental and Regional Analysis
10.6.4 Research & Development Expense
10.6.5 Recent strategies and developments:
10.6.5.1 Partnerships, Collaborations, and Agreements:
10.6.6 SWOT Analysis
10.7 IBM Corporation
10.7.1 Company Overview
10.7.2 Financial Analysis
10.7.3 Regional & Segmental Analysis
10.7.4 Research & Development Expenses
10.7.5 SWOT Analysis
10.8 Wipro Limited
10.8.1 Company Overview
10.8.2 Financial Analysis
10.8.3 Segmental and Regional Analysis
10.8.4 Research & Development Expenses
10.8.5 Recent strategies and developments:
10.8.5.1 Partnerships, Collaborations, and Agreements:
10.8.6 SWOT Analysis
10.9 Teleperformance SE
10.9.1 Company Overview
10.9.2 Financial Analysis
10.9.3 Segmental and Regional Analysis
10.9.4 Recent strategies and developments:
10.9.4.1 Partnerships, Collaborations, and Agreements:
10.9.4.2 Acquisition and Mergers:
10.9.5 SWOT Analysis
10.10. NCR Corporation
10.10.1 Company Overview
10.10.2 Financial Analysis
10.10.3 Segmental and Regional Analysis
10.10.4 Research & Development Expenses
10.10.5 SWOT Analysis
TABLE 1 North America Business Process Outsourcing Market, 2019 - 2022, USD Million
TABLE 2 North America Business Process Outsourcing Market, 2023 - 2030, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Business Process Outsourcing Market
TABLE 4 Product Launches And Product Expansions– Business Process Outsourcing Market
TABLE 5 Acquisition and Mergers– Business Process Outsourcing Market
TABLE 6 North America Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
TABLE 7 North America Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
TABLE 8 North America Traditional Market by Region, 2019 - 2022, USD Million
TABLE 9 North America Traditional Market by Region, 2023 - 2030, USD Million
TABLE 10 North America Business Process-as-a-Service Market by Region, 2019 - 2022, USD Million
TABLE 11 North America Business Process-as-a-Service Market by Region, 2023 - 2030, USD Million
TABLE 12 North America Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
TABLE 13 North America Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
TABLE 14 North America Offshore Market by Country, 2019 - 2022, USD Million
TABLE 15 North America Offshore Market by Country, 2023 - 2030, USD Million
TABLE 16 North America Nearshore Market by Country, 2019 - 2022, USD Million
TABLE 17 North America Nearshore Market by Country, 2023 - 2030, USD Million
TABLE 18 North America Onshore Market by Country, 2019 - 2022, USD Million
TABLE 19 North America Onshore Market by Country, 2023 - 2030, USD Million
TABLE 20 North America Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
TABLE 21 North America Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
TABLE 22 North America IT & Telecommunication Market by Country, 2019 - 2022, USD Million
TABLE 23 North America IT & Telecommunication Market by Country, 2023 - 2030, USD Million
TABLE 24 North America Healthcare Market by Country, 2019 - 2022, USD Million
TABLE 25 North America Healthcare Market by Country, 2023 - 2030, USD Million
TABLE 26 North America Manufacturing Market by Country, 2019 - 2022, USD Million
TABLE 27 North America Manufacturing Market by Country, 2023 - 2030, USD Million
TABLE 28 North America BFSI Market by Country, 2019 - 2022, USD Million
TABLE 29 North America BFSI Market by Country, 2023 - 2030, USD Million
TABLE 30 North America Retail & Others Market by Country, 2019 - 2022, USD Million
TABLE 31 North America Retail & Others Market by Country, 2023 - 2030, USD Million
TABLE 32 North America Government & Defense Market by Country, 2019 - 2022, USD Million
TABLE 33 North America Government & Defense Market by Country, 2023 - 2030, USD Million
TABLE 34 North America Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
TABLE 35 North America Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
TABLE 36 North America Customer Services Market by Country, 2019 - 2022, USD Million
TABLE 37 North America Customer Services Market by Country, 2023 - 2030, USD Million
TABLE 38 North America Human Resource Market by Country, 2019 - 2022, USD Million
TABLE 39 North America Human Resource Market by Country, 2023 - 2030, USD Million
TABLE 40 North America KPO Market by Country, 2019 - 2022, USD Million
TABLE 41 North America KPO Market by Country, 2023 - 2030, USD Million
TABLE 42 North America Sales & Marketing Market by Country, 2019 - 2022, USD Million
TABLE 43 North America Sales & Marketing Market by Country, 2023 - 2030, USD Million
TABLE 44 North America Procurement & Supply Chain Market by Country, 2019 - 2022, USD Million
TABLE 45 North America Procurement & Supply Chain Market by Country, 2023 - 2030, USD Million
TABLE 46 North America Training and Development Outsourcing Market by Country, 2019 - 2022, USD Million
TABLE 47 North America Training and Development Outsourcing Market by Country, 2023 - 2030, USD Million
TABLE 48 North America Finance & Accounting Market by Country, 2019 - 2022, USD Million
TABLE 49 North America Finance & Accounting Market by Country, 2023 - 2030, USD Million
TABLE 50 North America Logistics Market by Country, 2019 - 2022, USD Million
TABLE 51 North America Logistics Market by Country, 2023 - 2030, USD Million
TABLE 52 North America Others Market by Country, 2019 - 2022, USD Million
TABLE 53 North America Others Market by Country, 2023 - 2030, USD Million
TABLE 54 North America Business Process Outsourcing Market by Country, 2019 - 2022, USD Million
TABLE 55 North America Business Process Outsourcing Market by Country, 2023 - 2030, USD Million
TABLE 56 US Business Process Outsourcing Market, 2019 - 2022, USD Million
TABLE 57 US Business Process Outsourcing Market, 2023 - 2030, USD Million
TABLE 58 US Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
TABLE 59 US Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
TABLE 60 US Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
TABLE 61 US Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
TABLE 62 US Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
TABLE 63 US Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
TABLE 64 US Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
TABLE 65 US Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
TABLE 66 Canada Business Process Outsourcing Market, 2019 - 2022, USD Million
TABLE 67 Canada Business Process Outsourcing Market, 2023 - 2030, USD Million
TABLE 68 Canada Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
TABLE 69 Canada Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
TABLE 70 Canada Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
TABLE 71 Canada Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
TABLE 72 Canada Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
TABLE 73 Canada Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
TABLE 74 Canada Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
TABLE 75 Canada Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
TABLE 76 Mexico Business Process Outsourcing Market, 2019 - 2022, USD Million
TABLE 77 Mexico Business Process Outsourcing Market, 2023 - 2030, USD Million
TABLE 78 Mexico Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
TABLE 79 Mexico Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
TABLE 80 Mexico Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
TABLE 81 Mexico Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
TABLE 82 Mexico Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
TABLE 83 Mexico Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
TABLE 84 Mexico Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
TABLE 85 Mexico Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
TABLE 86 Rest of North America Business Process Outsourcing Market, 2019 - 2022, USD Million
TABLE 87 Rest of North America Business Process Outsourcing Market, 2023 - 2030, USD Million
TABLE 88 Rest of North America Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
TABLE 89 Rest of North America Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
TABLE 90 Rest of North America Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
TABLE 91 Rest of North America Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
TABLE 92 Rest of North America Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
TABLE 93 Rest of North America Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
TABLE 94 Rest of North America Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
TABLE 95 Rest of North America Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
TABLE 96 Key Information – Accenture PLC
TABLE 97 Key Information – Amdocs Limited
TABLE 98 Key Information – Capgemini SE
TABLE 99 Key Information – Cognizant Technology Solutions Corporation
TABLE 100 Information – HCL Technologies Ltd.
TABLE 101 Key Information – Infosys Limited
TABLE 102 Key Information – IBM Corporation
TABLE 103 Key Information – Wipro Limited
TABLE 104 Key Information – Teleperformance SE
TABLE 105 Key Information – NCR Corporation
List of Figures
FIG 1 Methodology for the research
FIG 2 North America Business Process Outsourcing Market, 2019 - 2030, USD Million
FIG 3 Key Factors Impacting Business Process Outsourcing Market
FIG 4 KBV Cardinal Matrix
FIG 5 Key Leading Strategies: Percentage Distribution (2019-2023)
FIG 6 Key Strategic Move: (Partnership & collaboration : 2019, OCT – 2023, Nov) Leading Players
FIG 7 Porter’s Five Forces Analysis –Business Process Outsourcing Market
FIG 8 North America Business Process Outsourcing Market share by Deployment, 2022
FIG 9 North America Business Process Outsourcing Market share by Deployment, 2030
FIG 10 North America Business Process Outsourcing Market by Deployment, 2019 - 2030, USD Million
FIG 11 North America Business Process Outsourcing Market share by Type, 2022
FIG 12 North America Business Process Outsourcing Market share by Type, 2030
FIG 13 North America Business Process Outsourcing Market by Type, 2019 - 2030, USD Million
FIG 14 North America Business Process Outsourcing Market share by End-use, 2022
FIG 15 North America Business Process Outsourcing Market share by End-use, 2030
FIG 16 North America Business Process Outsourcing Market by End-use, 2019 - 2030, USD Million
FIG 17 North America Business Process Outsourcing Market share by Service Type, 2022
FIG 18 North America Business Process Outsourcing Market share by Service Type, 2030
FIG 19 North America Business Process Outsourcing Market by Service Type, 2019 - 2030, USD Million
FIG 20 North America Business Process Outsourcing Market share by Country, 2022
FIG 21 North America Business Process Outsourcing Market share by Country, 2030
FIG 22 North America Business Process Outsourcing Market by Country, 2019 - 2030, USD Million
FIG 23 Recent strategies and developments: Accenture PLC
FIG 24 SWOT Analysis: Accenture PLC
FIG 25 Recent strategies and developments: Amdocs Limited
FIG 26 SWOT Analysis: Amdocs Limited
FIG 27 SWOT Analysis: Capgemini SE
FIG 28 Swot analysis: cognizant technology solutions corporation
FIG 29 SWOT Analysis: HCL Technologies Ltd.
FIG 30 SWOT Analysis: Infosys Limited
FIG 31 SWOT Analysis: IBM Corporation
FIG 32 SWOT Analysis: Wipro Limited
FIG 33 Recent strategies and developments: Teleperformance SE
FIG 34 SWOT Analysis: Teleperformance SE
FIG 35 SWOT Analysis: NCR Corporation