Contact Center Intelligence Market in North America would register a CAGR of 21.7% during 2020-2026

Published Date: 15-Oct-2020

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According to a new report North America Contact Center Intelligence Market, published by KBV research, the North America Contact Center Intelligence Market would witness market growth of 21.7% CAGR during the forecast period (2020-2026).

The US market dominated the North America Contact Center Intelligence Chatbot Market by Country 2019, and would continue to be a dominant market till 2026. The Canada market is experiencing a CAGR of 28.2% during (2020 - 2026). Additionally, The Mexico market would witness a CAGR of 27.1% during (2020 - 2026).

The Computer Vision market dominated the Canada Contact Center Intelligence Market by Technology 2019, growing at a CAGR of 22.9 % during the forecast period. The Automatic Speech Recognition market is exhibiting a CAGR of 25% during (2020 - 2026). Additionally, The Machine Learning market is estimated to grow at a CAGR of 26.3% during (2020 - 2026).

The On-premise market dominated the Mexico Contact Center Intelligence Market by Deployment Type 2019, thereby, achieving a market value of $52.4 million by 2026. The Hosted market is expected to witness a CAGR of 24.8% during (2020 - 2026).

Report Structural Insights:

The market research report has exhaustive quantitative insights providing a clear picture of the market potential in various segments across the mentioned countries. The key impacting factors of the market have been discussed in the report with the elaborated company profiles of Cisco Systems, Inc., Oracle Corporation, Google, Inc., SAP SE, Microsoft Corporation, IBM Corporation, NICE Ltd., Five9, Inc., Zendesk, Inc., and 3CLogic Software, Inc.

North America Contact Center Intelligence Market Segmentation

By Component

  • Solution
    • Intelligent Interactive Voice Response (IVR) System
    • Chatbot
    • Intelligent Virtual Assistant (IVA)
  • Services

By Technology

  • Computer Vision
  • Automatic Speech Recognition
  • Machine Learning
  • Natural Language Processing
  • Others

By Deployment Type

  • On-premise
  • Hosted

By End User

  • Telecom & IT
  • Government
  • Healthcare
  • Consumer Goods & Retail
  • Travel & Hospitality
  • BFSI
  • Others

By Country

  • US Contact Center Intelligence Market
  • Canada Contact Center Intelligence Market
  • Mexico Contact Center Intelligence Market
  • Rest of North America Contact Center Intelligence Market

Companies Profiled

  • Cisco Systems, Inc.
  • Oracle Corporation
  • Google, Inc.
  • SAP SE
  • Microsoft Corporation
  • IBM Corporation
  • NICE Ltd.
  • Five9, Inc.
  • Zendesk, Inc.
  • 3CLogic Software, Inc.

Unique Offerings from KBV Research

  • Exhaustive coverage
  • Highest number of market tables and figures
  • Subscription based model available
  • Guaranteed best price
  • Assured post sales research support with 10% customization free

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