Growth, Trends and Report Highlights

According to a new report Global Customer Engagement Solutions Market, published by KBV research, The Global Customer Engagement Solutions Market size is expected to reach $26.4 billion by 2024, rising at a market growth of 11.5% CAGR during the forecast period.

The Omnichannel market dominated the Global Customer Engagement Solutions Market by Solution Type in 2017. The Reporting & Analytics market is expected to witness a CAGR of 9.8% during (2018 - 2024). Additionally, The Robotic Process Optimization market is expected to witness a CAGR of 10.6% during (2018 - 2024).

The North America market would dominate the Global Large Enterprises Customer Engagement Solutions Market by Region till 2024; growing at a CAGR of 8 % during the forecast period. The Europe market is expected to witness a CAGR of 8.5% during (2018 - 2024). Additionally, The Asia Pacific market is expected to witness a CAGR of 11.3% during (2018 - 2024).

The BFSI market dominated the Global Customer Engagement Solutions Market by Vertical in 2017, growing at a CAGR of 10.1 % during the forecast period. The Healthcare market is expected to witness a CAGR of 11.1% during (2018 - 2024). Additionally, The Travel & Hospitality market is expected to witness highest CAGR of 12.2% during (2018 - 2024).

Full Report: https://www.kbvresearch.com/customer-engagement-solutions-market/

The market research report has exhaustive quantitative insights providing a clear picture of the market potential in various segments across the globe with country wise analysis in each discussed region. The key impacting factors of the market have been discussed in the report with the elaborated company profiles of IBM Corporation, Oracle Corporation, NICE Ltd., Avaya, SAP SE, Microsoft Corporation, Salesforce.com, Inc., PEGASYSTEMS INC., open text corporation, and Aspect Software Parent, Inc..

Global Customer Engagement Solutions Market Segmentation

By Component Type

• Solution
  • Omnichannel
  • Reporting & Analytics
  • Workforce Optimization
  • Robotic Process Optimization
• Services
  • Professional
    • Implementation
    • Consulting & Training
    • Support & Maintenance
  • Managed

By Organization Size

• Small & Medium Enterprises
• Large Enterprises

By Deployment Mode

• Cloud
• On-Premise

By Vertical

• BFSI
• Consumer Goods & Retail
• Healthcare
• Manufacturing
• Travel & Hospitality
• Telecom & IT
• Media & Entertainment
• Others

By Geography

• North America
  • US
  • Canada
  • Mexico
  • Rest of North America
• Europe
  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Singapore
  • Malaysia
  • Rest of Asia Pacific
• LAMEA
  • Brazil
  • Argentina
  • UAE
  • Saudi Arabia
  • South Africa
  • Nigeria
  • Rest of LAMEA

Companies Profiled

• IBM Corporation
• Oracle Corporation
• NICE Ltd.
• Avaya
• SAP SE
• Microsoft Corporation
• com, Inc.
• Pegasystems Inc.
• OPEN TEXT CORPORATION
• Aspect Software Parent, Inc.

Unique Offerings from KBV Research

• Exhaustive coverage of Global Customer Engagement Solutions Market Size
• Highest number of market tables and figures
• Subscription based model available
• Guaranteed best price
• Assured post sales research support with 10% customization free

Customer Engagement Solutions Market Related Reports:

North America Market

Europe Market

Asia Pacific Market

LAMEA Market