Contact Center Intelligence Market Size Worth $3.7 Billion By 2026

Published Date: 15-Oct-2020

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According to a new report Global Contact Center Intelligence Market, published by KBV research, The Global Contact Center Intelligence Market size is expected to reach $3.7 billion by 2026, rising at a market growth of 23.4% CAGR during the forecast period.

The computer vision section drove the market in 2019. The segment is anticipated to keep dominating the contact center intelligence insight market over the forecast period as computer vision innovation permits contact centers to consequently extract and analyze information from the two stills and videos. The segment of machine learning is foreseen to enlist the fastest development over the forecast period. Machine learning algorithms assist clients in successfully contacting the proper agent. This, as a result, curbs call abandonment and diminishes repeat call term periods.

The segment of on-premise dominated the market in 2019. The segment is foreseen to keep ruling the market over the forecast period as it gives total ownership of the data to organizations. The hosted deployment segment is foreseen to enlist the fastest development over the forecast period. The significant advantage of hosted deployment is that enterprises utilizing hosted services don't need to update the services continually.

The market was dominated by the North American region in 2019. Organizations, especially in the U.S., have utilized deep learning, AI, and ML innovations to remain ahead in the market as an aspect of their progressing business procedures. The Asia Pacific is anticipated to rise as the fastest-developing regional market over the forecast period. The development of the regional market can be ascribed to the expanding number of new businesses being built up in the region.

Structural Insights:

The market research report has exhaustive quantitative insights providing a clear picture of the market potential in various segments across the globe with country wise analysis in each discussed region. The key impacting factors of the market have been discussed in the report with the elaborated company profiles of Cisco Systems, Inc., Oracle Corporation, Google, Inc., SAP SE, Microsoft Corporation, IBM Corporation, NICE Ltd., Five9, Inc., Zendesk, Inc., and 3CLogic Software, Inc.

Global Contact Center Intelligence Market Segmentation

By Component

  • Solution
    • Intelligent Interactive Voice Response (IVR) System
    • Chatbot
    • Intelligent Virtual Assistant (IVA)
  • Services

By Technology

  • Computer Vision
  • Automatic Speech Recognition
  • Machine Learning
  • Natural Language Processing
  • Others

By Deployment Type

  • On-premise
  • Hosted

By End User

  • Telecom & IT
  • Government
  • Healthcare
  • Consumer Goods & Retail
  • Travel & Hospitality
  • BFSI
  • Others

By Geography

  • North America
    • US
    • Canada
    • Mexico
    • Rest of North America
  • Europe
    • Germany
    • UK
    • France
    • Russia
    • Spain
    • Italy
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Singapore
    • Malaysia
    • Rest of Asia Pacific
    • Brazil
    • Argentina
    • UAE
    • Saudi Arabia
    • South Africa
    • Nigeria
    • Rest of LAMEA

Companies Profiled

  • Cisco Systems, Inc.
  • Oracle Corporation
  • Google, Inc.
  • SAP SE
  • Microsoft Corporation
  • IBM Corporation
  • NICE Ltd.
  • Five9, Inc.
  • Zendesk, Inc.
  • 3CLogic Software, Inc.

Unique Offerings from KBV Research

  • Exhaustive coverage
  • Highest number of market tables and figures
  • Subscription based model available
  • Guaranteed best price
  • Assured post sales research support with 10% customization free

Contact Center Intelligence Market Related Reports:

North America Market

Europe Market

Asia Pacific Market

LAMEA Market

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