The Latin America, Middle East and Africa Banking CRM Software Market would witness market growth of 21.3% CAGR during the forecast period (2022-2028).
The customer relationship management (CRM) software solution is a complex platform that helps establish, enhance, and preserve customer connection. A CRM system can automate and integrate client-facing tasks like marketing, sales, e-commerce, and customer care. This may simplify even the most complicated interactions thanks to various CRM tools that grow to meet demands by using a customer analytics tool.
Every industry must adapt to the market's demands and the economy's ongoing change. The clients' needs might be met by introducing innovative solutions based on the analysis of consumer data. The company's credibility, awareness, and loyalty grow as a consequence, letting prospective clients know that they can trust the firm. Today, many companies also provide solutions that may be customized to ensure that their functioning completely satisfies the requirements of the firm.
The UAE has been swiftly and closely following BFSI digitization trends. The United Arab Emirates and the Middle East area, in general, are expanding and prospering marketplaces when it comes to cutting-edge banking trends and technology. The Middle East area has much-untapped potential and is well-positioned to become the next central hub for advancements in digital banking. Nations in the Middle East increasingly realize how urgently needed it is for digital services to meet their demands. They are easing the existing laws and regulations to keep up with the changing market trends. To reflect the new norm of cashless transactions, regulations must be changed. This is expected to help the LAMEA region's banking CRM software market flourish.
The Brazil market dominated the LAMEA Banking CRM Software Market by Country in 2021, and would continue to be a dominant market till 2028; thereby, achieving a market value of $568.4 Million by 2028. The Argentina market is exhibiting a CAGR of 22% during (2022 - 2028). Additionally, The UAE market would display a CAGR of 21% during (2022 - 2028).
Based on Offering, the market is segmented into Solution and Services. Based on Deployment Mode, the market is segmented into On-premise and Cloud. Based on Application, the market is segmented into Customer Service, Customer Experience Management, CRM Analytics, Marketing Automation, Salesforce Automation and Others. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.
Free Valuable Insights: The Worldwide Banking CRM Software Market is Projected to reach USD 24.1 Billion by 2028, at a CAGR of 15.3%
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Salesforce.com, Inc., Microsoft Corporation, Oracle Corporation, Pegasystems, Inc., HubSpot, Inc., SugarCRM, Inc., LeadSquared (MarketXpander Services Private Limited), KAPTURE, Zoho Corporation Pvt. Ltd., and Claritysoft LLC.
Scope of the Study
Market Segments Covered in the Report:
By Offering
By Deployment Mode
By Application
- Customer Service
- Customer Experience Management
- CRM Analytics
- Marketing Automation
- Salesforce Automation
- Others
By Country
- Brazil
- Argentina
- UAE
- Saudi Arabia
- South Africa
- Nigeria
- Rest of LAMEA
Key Market Players
List of Companies Profiled in the Report:
- Salesforce.com, Inc.
- Microsoft Corporation
- Oracle Corporation
- Pegasystems, Inc.
- HubSpot, Inc.
- SugarCRM, Inc.
- LeadSquared (MarketXpander Services Private Limited)
- KAPTURE
- Zoho Corporation Pvt. Ltd.
- Claritysoft LLC
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 LAMEA Banking CRM Software Market, by Offering
1.4.2 LAMEA Banking CRM Software Market, by Deployment Mode
1.4.3 LAMEA Banking CRM Software Market, by Application
1.4.4 LAMEA Banking CRM Software Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1.1 Market Composition & Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.2.4 Geographical Expansions
3.3 Market Share Analysis, 2021
3.4 Top Winning Strategies
3.4.1 Key Leading Strategies: Percentage Distribution (2018-2022)
3.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements : 2020, Aug – 2023, Jan) Leading Players
Chapter 4. LAMEA Banking CRM Software Market by Offering
4.1 LAMEA Solution Market by Country
4.2 LAMEA Services Market by Country
Chapter 5. LAMEA Banking CRM Software Market by Deployment Mode
5.1 LAMEA On-premise Market by Country
5.2 LAMEA Cloud Market by Country
Chapter 6. LAMEA Banking CRM Software Market by Application
6.1 LAMEA Customer Service Market by Country
6.2 LAMEA Customer Experience Management Market by Country
6.3 LAMEA CRM Analytics Market by Country
6.4 LAMEA Marketing Automation Market by Country
6.5 LAMEA Salesforce Automation Market by Country
6.6 LAMEA Others Market by Country
Chapter 7. LAMEA Banking CRM Software Market by Country
7.1 Brazil Banking CRM Software Market
7.1.1 Brazil Banking CRM Software Market by Offering
7.1.2 Brazil Banking CRM Software Market by Deployment Mode
7.1.3 Brazil Banking CRM Software Market by Application
7.2 Argentina Banking CRM Software Market
7.2.1 Argentina Banking CRM Software Market by Offering
7.2.2 Argentina Banking CRM Software Market by Deployment Mode
7.2.3 Argentina Banking CRM Software Market by Application
7.3 UAE Banking CRM Software Market
7.3.1 UAE Banking CRM Software Market by Offering
7.3.2 UAE Banking CRM Software Market by Deployment Mode
7.3.3 UAE Banking CRM Software Market by Application
7.4 Saudi Arabia Banking CRM Software Market
7.4.1 Saudi Arabia Banking CRM Software Market by Offering
7.4.2 Saudi Arabia Banking CRM Software Market by Deployment Mode
7.4.3 Saudi Arabia Banking CRM Software Market by Application
7.5 South Africa Banking CRM Software Market
7.5.1 South Africa Banking CRM Software Market by Offering
7.5.2 South Africa Banking CRM Software Market by Deployment Mode
7.5.3 South Africa Banking CRM Software Market by Application
7.6 Nigeria Banking CRM Software Market
7.6.1 Nigeria Banking CRM Software Market by Offering
7.6.2 Nigeria Banking CRM Software Market by Deployment Mode
7.6.3 Nigeria Banking CRM Software Market by Application
7.7 Rest of LAMEA Banking CRM Software Market
7.7.1 Rest of LAMEA Banking CRM Software Market by Offering
7.7.2 Rest of LAMEA Banking CRM Software Market by Deployment Mode
7.7.3 Rest of LAMEA Banking CRM Software Market by Application
Chapter 8. Company Profiles
8.1 Salesforce.com, Inc.
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Regional Analysis
8.1.4 Research & Development Expense
8.1.5 Recent strategies and developments:
8.1.5.1 Partnerships, Collaborations, and Agreements:
8.1.5.2 Product Launches and Product Expansions:
8.1.6 SWOT Analysis
8.2 Microsoft Corporation
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Segmental and Regional Analysis
8.2.4 Research & Development Expenses
8.2.5 Recent strategies and developments:
8.2.5.1 Partnerships, Collaborations, and Agreements:
8.2.6 SWOT Analysis
8.3 Oracle Corporation
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental and Regional Analysis
8.3.4 Research & Development Expense
8.3.5 Recent strategies and developments:
8.3.5.1 Partnerships, Collaborations, and Agreements:
8.3.6 SWOT Analysis
8.4 Pegasystems, Inc.
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Regional Analysis
8.4.4 Research & Development Expense
8.4.5 SWOT Analysis
8.5 HubSpot, Inc.
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments:
8.5.5.1 Product Launches and Product Expansions:
8.6 SugarCRM, Inc.
8.6.1 Company Overview
8.6.2 Recent strategies and developments:
8.6.2.1 Acquisition and Mergers:
8.7 LeadSquared (MarketXpander Services Private Limited)
8.7.1 Company Overview
8.7.2 Recent strategies and developments:
8.7.2.1 Partnerships, Collaborations, and Agreements:
8.8 KAPTURE
8.8.1 Company Overview
8.8.2 Recent strategies and developments:
8.8.2.1 Product Launches and Product Expansions:
8.8.2.2 Geographical Expansions:
8.9 Zoho Corporation Pvt. Ltd.
8.9.1 Company Overview
8.10. Claritysoft LLC
8.10.1 Company Overview
TABLE 1 LAMEA Banking CRM Software Market, 2018 - 2021, USD Million
TABLE 2 LAMEA Banking CRM Software Market, 2022 - 2028, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Banking CRM Software Market
TABLE 4 Product Launches And Product Expansions– Banking CRM Software Market
TABLE 5 Acquisition and Mergers– Banking CRM Software Market
TABLE 6 Geographical Expansions - Banking CRM Software Market
TABLE 7 LAMEA Banking CRM Software Market by Offering, 2018 - 2021, USD Million
TABLE 8 LAMEA Banking CRM Software Market by Offering, 2022 - 2028, USD Million
TABLE 9 LAMEA Solution Market by Country, 2018 - 2021, USD Million
TABLE 10 LAMEA Solution Market by Country, 2022 - 2028, USD Million
TABLE 11 LAMEA Services Market by Country, 2018 - 2021, USD Million
TABLE 12 LAMEA Services Market by Country, 2022 - 2028, USD Million
TABLE 13 LAMEA Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 14 LAMEA Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 15 LAMEA On-premise Market by Country, 2018 - 2021, USD Million
TABLE 16 LAMEA On-premise Market by Country, 2022 - 2028, USD Million
TABLE 17 LAMEA Cloud Market by Country, 2018 - 2021, USD Million
TABLE 18 LAMEA Cloud Market by Country, 2022 - 2028, USD Million
TABLE 19 LAMEA Banking CRM Software Market by Application, 2018 - 2021, USD Million
TABLE 20 LAMEA Banking CRM Software Market by Application, 2022 - 2028, USD Million
TABLE 21 LAMEA Customer Service Market by Country, 2018 - 2021, USD Million
TABLE 22 LAMEA Customer Service Market by Country, 2022 - 2028, USD Million
TABLE 23 LAMEA Customer Experience Management Market by Country, 2018 - 2021, USD Million
TABLE 24 LAMEA Customer Experience Management Market by Country, 2022 - 2028, USD Million
TABLE 25 LAMEA CRM Analytics Market by Country, 2018 - 2021, USD Million
TABLE 26 LAMEA CRM Analytics Market by Country, 2022 - 2028, USD Million
TABLE 27 LAMEA Marketing Automation Market by Country, 2018 - 2021, USD Million
TABLE 28 LAMEA Marketing Automation Market by Country, 2022 - 2028, USD Million
TABLE 29 LAMEA Salesforce Automation Market by Country, 2018 - 2021, USD Million
TABLE 30 LAMEA Salesforce Automation Market by Country, 2022 - 2028, USD Million
TABLE 31 LAMEA Others Market by Country, 2018 - 2021, USD Million
TABLE 32 LAMEA Others Market by Country, 2022 - 2028, USD Million
TABLE 33 LAMEA Banking CRM Software Market by Country, 2018 - 2021, USD Million
TABLE 34 LAMEA Banking CRM Software Market by Country, 2022 - 2028, USD Million
TABLE 35 Brazil Banking CRM Software Market, 2018 - 2021, USD Million
TABLE 36 Brazil Banking CRM Software Market, 2022 - 2028, USD Million
TABLE 37 Brazil Banking CRM Software Market by Offering, 2018 - 2021, USD Million
TABLE 38 Brazil Banking CRM Software Market by Offering, 2022 - 2028, USD Million
TABLE 39 Brazil Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 40 Brazil Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 41 Brazil Banking CRM Software Market by Application, 2018 - 2021, USD Million
TABLE 42 Brazil Banking CRM Software Market by Application, 2022 - 2028, USD Million
TABLE 43 Argentina Banking CRM Software Market, 2018 - 2021, USD Million
TABLE 44 Argentina Banking CRM Software Market, 2022 - 2028, USD Million
TABLE 45 Argentina Banking CRM Software Market by Offering, 2018 - 2021, USD Million
TABLE 46 Argentina Banking CRM Software Market by Offering, 2022 - 2028, USD Million
TABLE 47 Argentina Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 48 Argentina Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 49 Argentina Banking CRM Software Market by Application, 2018 - 2021, USD Million
TABLE 50 Argentina Banking CRM Software Market by Application, 2022 - 2028, USD Million
TABLE 51 UAE Banking CRM Software Market, 2018 - 2021, USD Million
TABLE 52 UAE Banking CRM Software Market, 2022 - 2028, USD Million
TABLE 53 UAE Banking CRM Software Market by Offering, 2018 - 2021, USD Million
TABLE 54 UAE Banking CRM Software Market by Offering, 2022 - 2028, USD Million
TABLE 55 UAE Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 56 UAE Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 57 UAE Banking CRM Software Market by Application, 2018 - 2021, USD Million
TABLE 58 UAE Banking CRM Software Market by Application, 2022 - 2028, USD Million
TABLE 59 Saudi Arabia Banking CRM Software Market, 2018 - 2021, USD Million
TABLE 60 Saudi Arabia Banking CRM Software Market, 2022 - 2028, USD Million
TABLE 61 Saudi Arabia Banking CRM Software Market by Offering, 2018 - 2021, USD Million
TABLE 62 Saudi Arabia Banking CRM Software Market by Offering, 2022 - 2028, USD Million
TABLE 63 Saudi Arabia Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 64 Saudi Arabia Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 65 Saudi Arabia Banking CRM Software Market by Application, 2018 - 2021, USD Million
TABLE 66 Saudi Arabia Banking CRM Software Market by Application, 2022 - 2028, USD Million
TABLE 67 South Africa Banking CRM Software Market, 2018 - 2021, USD Million
TABLE 68 South Africa Banking CRM Software Market, 2022 - 2028, USD Million
TABLE 69 South Africa Banking CRM Software Market by Offering, 2018 - 2021, USD Million
TABLE 70 South Africa Banking CRM Software Market by Offering, 2022 - 2028, USD Million
TABLE 71 South Africa Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 72 South Africa Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 73 South Africa Banking CRM Software Market by Application, 2018 - 2021, USD Million
TABLE 74 South Africa Banking CRM Software Market by Application, 2022 - 2028, USD Million
TABLE 75 Nigeria Banking CRM Software Market, 2018 - 2021, USD Million
TABLE 76 Nigeria Banking CRM Software Market, 2022 - 2028, USD Million
TABLE 77 Nigeria Banking CRM Software Market by Offering, 2018 - 2021, USD Million
TABLE 78 Nigeria Banking CRM Software Market by Offering, 2022 - 2028, USD Million
TABLE 79 Nigeria Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 80 Nigeria Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 81 Nigeria Banking CRM Software Market by Application, 2018 - 2021, USD Million
TABLE 82 Nigeria Banking CRM Software Market by Application, 2022 - 2028, USD Million
TABLE 83 Rest of LAMEA Banking CRM Software Market, 2018 - 2021, USD Million
TABLE 84 Rest of LAMEA Banking CRM Software Market, 2022 - 2028, USD Million
TABLE 85 Rest of LAMEA Banking CRM Software Market by Offering, 2018 - 2021, USD Million
TABLE 86 Rest of LAMEA Banking CRM Software Market by Offering, 2022 - 2028, USD Million
TABLE 87 Rest of LAMEA Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 88 Rest of LAMEA Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 89 Rest of LAMEA Banking CRM Software Market by Application, 2018 - 2021, USD Million
TABLE 90 Rest of LAMEA Banking CRM Software Market by Application, 2022 - 2028, USD Million
TABLE 91 Key Information –Salesforce.com, Inc.
TABLE 92 key information – Microsoft Corporation
TABLE 93 Key Information – Oracle Corporation
TABLE 94 Key Information – Pegasystems, Inc.
TABLE 95 Key Information – HubSpot, Inc.
TABLE 96 key information – SugarCRM, Inc.
TABLE 97 Key Information – LeadSquared
TABLE 98 Key Information – KAPTURE
TABLE 99 Key Information – Zoho Corporation Pvt. Ltd.
TABLE 100 Key Information – Claritysoft LLC
List of Figures
FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Market Share Analysis, 2021
FIG 4 Key Leading Strategies: Percentage Distribution (2018-2022)
FIG 5 Key Strategic Move: (Partnerships, Collaborations & Agreements : 2020, Aug – 2023, Jan) Leading Players
FIG 6 Recent strategies and developments: Salesforce, Inc.
FIG 7 SWOT Analysis: Salesforce.com Inc.
FIG 8 SWOT Analysis: Microsoft Corporation
FIG 9 SWOT analysis: Oracle Corporation
FIG 10 SWOT Analysis: Pegasystems, Inc.