Europe Contact Center Transformation Market By Component (Software and Services), By Deployment Type (On-premise and Cloud), By Organization Size (Large Enterprises and Small & Medium Enterprises), By End User (BFSI, Retail & Consumer Goods, Government & Defense, Travel & Hospitality, Healthcare & Life Sciences, Telecom & IT and Others), By Country, Industry Analysis and Forecast, 2020 - 2026

The Europe Contact Center Transformation Market would witness market growth of 16.5% CAGR during the forecast period (2020-2026). Contact centers are experiencing a number of changes, all of which are now disrupting the status quo. In addition, the position of the inbound call center and that of the contact center in the field of customer care is evolving. In 2020 and beyond, contact center automation is accelerating, making it necessary for businesses to adopt best practices or face falling behind competition. Technological developments in robotic process automation (RPA), AI, and machine learning (ML) practically transform the face of customer care.

Digital transformation leverages emerging technologies to automate and enhance business processes and consumer engagement in order to satisfy the needs of evolving customer demand. Nowhere is the need for digital change greater than in contact centers at the present. Digital innovation is not limited to consumer service. This also has significant implications on the way in which support agents, supervisors and administrators operate by providing them with the best resources to be more effective and to resolve issues more quickly.

The call center has evolved, from a reactive help center managing customer requests and complaints to delivering support on the consumer's preferred channel. Digital transformation also changes the role of the contact center from trying to resolve customer calls in the shortest period possible by using analytics to deliver proactive, personalized support and efficient customer experience.

Based on Component, the market is segmented into Software and Services. Software market is further bifurcated across Workforce Engagement, Real Time Repotting & Analytics, Social Media Analytics, Visual Network Analytics & Omnichannel Routing, Voice Biometrics and Others. Based on Deployment Type, the market is segmented into On-premise and Cloud. Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on End User, the market is segmented into BFSI, Retail & Consumer Goods, Government & Defense, Travel & Hospitality, Healthcare & Life Sciences, Telecom & IT and Others. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.

Free Valuable Insights: Contact Center Transformation Market in Europe is expected to register a CAGR of 16.5% during the forecast period (2020-2026)

The market research report covers theanalysis of key stake holders of the market. Key companies profiled in the report include AT&T, Inc., Cisco Systems, Inc., Microsoft Corporation (Metaswitch Networks), RingCentral, Inc., SAP SE, Five9, Inc., AGC Networks Ltd., Talkdesk, Inc., Genesys Telecommunications Laboratories, Inc., and Aculab PLC.

Scope of the Europe Contact Center Transformation Market Analysis

Market Segmentation:

By Component

• Software
  • Workforce Engagement
  • Real Time Repotting & Analytics
  • Social Media Analytics
  • Visual Network Analytics & Omnichannel Routing
  • Voice Biometrics
  • Others
• Services

By Deployment Type

• On-premise
• Cloud

By Organization Size

• Large Enterprises
• Small & Medium Enterprises

By End-User

• BFSI
• Retail & Consumer Goods
• Government & Defense
• Travel & Hospitality
• Healthcare & Life Sciences
• Telecom & IT
• Others

By Country

• Germany
• UK
• France
• Russia
• Spain
• Italy
• Rest of Europe

Companies Profiled

• AT&T, Inc.
• Cisco Systems, Inc.
• Microsoft Corporation (Metaswitch Networks)
• RingCentral, Inc.
• SAP SE
• Five9, Inc.
• AGC Networks Ltd.
• Talkdesk, Inc.
• Genesys Telecommunications Laboratories, Inc.
• Aculab PLC

Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Europe Contact Center Transformation Market, by Component
1.4.2 Europe Contact Center Transformation Market, by Deployment Type
1.4.3 Europe Contact Center Transformation Market, by Organization Size
1.4.4 Europe Contact Center Transformation Market, by End User
1.4.5 Europe Contact Center Transformation Market, by Country
1.5 Methodology for the research

Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Executive Summary
2.1.3 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints

Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Mergers & Acquisitions
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2016, Mar – 2020, Jul) Leading Players

Chapter 4. Europe Contact Center Transformation Market by Component
4.1 Europe Contact Center Transformation Software Market by Country
4.2 Europe Contact Center Transformation Market by Software Type
4.2.1 Europe Contact Center Transformation Workforce Engagement Market by Country
4.2.2 Europe Contact Center Transformation Real Time Repotting & Analytics Market by Country
4.2.3 Europe Contact Center Transformation Social Media Analytics Market by Country
4.2.4 Europe Contact Center Transformation Visual Network Analytics & Omnichannel Routing Market by Country
4.2.5 Europe Contact Center Transformation Voice Biometrics Market by Country
4.2.6 Europe Other Software Type Contact Center Transformation Market by Country
4.3 Europe Contact Center Transformation Services Market by Country

Chapter 5. Europe Contact Center Transformation Market by Deployment Type
5.1 Europe On-premise Contact Center Transformation Market by Country
5.2 Europe Cloud Contact Center Transformation Market by Country

Chapter 6. Europe Contact Center Transformation Market by Organization Size
6.1 Europe Large Enterprises Contact Center Transformation Market by Country
6.2 Europe Small & Medium Enterprises Contact Center Transformation Market by Country

Chapter 7. Europe Contact Center Transformation Market by End User
7.1 Europe BFSI Contact Center Transformation Market by Country
7.2 Europe Retail and Consumer Goods Contact Center Transformation Market by Country
7.3 Europe Government & Defense Contact Center Transformation Market by Country
7.4 Europe Travel & Hospitality Contact Center Transformation Market by Country
7.5 Europe Healthcare & Life Sciences Contact Center Transformation Market by Country
7.6 Europe Telecom & IT Contact Center Transformation Market by Country
7.7 Europe Others Contact Center Transformation Market by Country

Chapter 8. Europe Contact Center Transformation Market by Country
8.1 Germany Contact Center Transformation Market
8.1.1 Germany Contact Center Transformation Market by Component
8.1.1.1 Germany Contact Center Transformation Market by Software Type
8.1.2 Germany Contact Center Transformation Market by Deployment Type
8.1.3 Germany Contact Center Transformation Market by Organization Size
8.1.4 Germany Contact Center Transformation Market by End User
8.2 UK Contact Center Transformation Market
8.2.1 UK Contact Center Transformation Market by Component
8.2.1.1 UK Contact Center Transformation Market by Software Type
8.2.2 UK Contact Center Transformation Market by Deployment Type
8.2.3 UK Contact Center Transformation Market by Organization Size
8.2.4 UK Contact Center Transformation Market by End User
8.3 France Contact Center Transformation Market
8.3.1 France Contact Center Transformation Market by Component
8.3.1.1 France Contact Center Transformation Market by Software Type
8.3.2 France Contact Center Transformation Market by Deployment Type
8.3.3 France Contact Center Transformation Market by Organization Size
8.3.4 France Contact Center Transformation Market by End User
8.4 Russia Contact Center Transformation Market
8.4.1 Russia Contact Center Transformation Market by Component
8.4.1.1 Russia Contact Center Transformation Market by Software Type
8.4.2 Russia Contact Center Transformation Market by Deployment Type
8.4.3 Russia Contact Center Transformation Market by Organization Size
8.4.4 Russia Contact Center Transformation Market by End User
8.5 Spain Contact Center Transformation Market
8.5.1 Spain Contact Center Transformation Market by Component
8.5.1.1 Spain Contact Center Transformation Market by Software Type
8.5.2 Spain Contact Center Transformation Market by Deployment Type
8.5.3 Spain Contact Center Transformation Market by Organization Size
8.5.4 Spain Contact Center Transformation Market by End User
8.6 Italy Contact Center Transformation Market
8.6.1 Italy Contact Center Transformation Market by Component
8.6.1.1 Italy Contact Center Transformation Market by Software Type
8.6.2 Italy Contact Center Transformation Market by Deployment Type
8.6.3 Italy Contact Center Transformation Market by Organization Size
8.6.4 Italy Contact Center Transformation Market by End User
8.7 Rest of Europe Contact Center Transformation Market
8.7.1 Rest of Europe Contact Center Transformation Market by Component
8.7.1.1 Rest of Europe Contact Center Transformation Market by Software Type
8.7.2 Rest of Europe Contact Center Transformation Market by Deployment Type
8.7.3 Rest of Europe Contact Center Transformation Market by Organization Size
8.7.4 Rest of Europe Contact Center Transformation Market by End User

Chapter 9. Company Profiles
9.1 AT&T, Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.1 Research & Development Expense
9.1.2 Recent strategies and developments:
9.1.2.1 Partnerships, Collaborations, and Agreements:
9.1.2.2 Product Launches and Product Expansions:
9.1.3 SWOT Analysis
9.2 Cisco Systems, Inc.
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expense
9.2.5 Recent strategies and developments:
9.2.5.1 Partnerships, Collaborations, and Agreements:
9.2.5.2 Acquisition and Mergers:
9.2.5.3 Product Launches and Product Expansions:
9.2.6 SWOT Analysis
9.3 Microsoft Corporation (Metaswitch Networks)
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Segmental and Regional Analysis
9.3.4 Research & Development Expenses
9.3.5 Recent strategies and developments:
9.3.5.1 Partnerships, Collaborations, and Agreements:
9.3.6 SWOT Analysis
9.4 RingCentral, Inc.
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Recent strategies and developments:
9.4.5.1 Partnerships, Collaborations, and Agreements:
9.4.5.2 Acquisition and Mergers:
9.5 SAP SE
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Segmental and Regional Analysis
9.5.4 Research & Development Expense
9.5.5 Recent strategies and developments:
9.5.5.1 Partnerships, Collaborations, and Agreements:
9.5.5.2 Product Launches and Product Expansions:
9.5.6 SWOT Analysis
9.6 Five9, Inc.
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional Analysis
9.6.4 Research & Development Expense
9.6.5 Recent strategies and developments:
9.6.5.1 Partnerships, Collaborations, and Agreements:
9.6.5.2 Acquisition and Mergers:
9.6.5.3 Product Launches and Product Expansions:
9.7 AGC Networks Ltd.
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Segmental Analysis
9.7.4 Recent strategies and developments:
9.7.4.1 Partnerships, Collaborations, and Agreements:
9.7.4.2 Acquisition and Mergers:
9.8 Talkdesk, Inc.
9.8.1 Company Overview
9.8.2 Recent strategies and developments:
9.8.2.1 Partnerships, Collaborations, and Agreements:
9.8.2.2 Product Launches and Product Expansions:
9.9 Genesys Telecommunications Laboratories, Inc.
9.9.1 Company Overview
9.9.2 Recent strategies and developments:
9.9.2.1 Partnerships, Collaborations, and Agreements:
9.9.2.2 Acquisition and Mergers:
9.1 Aculab PLC
9.10.1 Company overview
9.10.2 Recent strategies and developments:
9.10.2.1 Partnerships, Collaborations, and Agreements:
9.10.2.2 Product Launches and Product Expansions:

TABLE 1 Europe Contact Center Transformation Market, 2016 - 2019, USD Million
TABLE 2 Europe Contact Center Transformation Market, 2020 - 2026, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Contact Center Transformation Market
TABLE 4 Product Launches And Product Expansions– Contact Center Transformation Market
TABLE 5 Mergers & Acquisitions – Contact Center Transformation Market
TABLE 6 Europe Contact Center Transformation Market by Component, 2016 - 2019, USD Million
TABLE 7 Europe Contact Center Transformation Market by Component, 2020 - 2026, USD Million
TABLE 8 Europe Contact Center Transformation Software Market by Country, 2016 - 2019, USD Million
TABLE 9 Europe Contact Center Transformation Software Market by Country, 2020 - 2026, USD Million
TABLE 10 Europe Contact Center Transformation Market by Software Type, 2016 - 2019, USD Million
TABLE 11 Europe Contact Center Transformation Market by Software Type, 2020 - 2026, USD Million
TABLE 12 Europe Contact Center Transformation Workforce Engagement Market by Country, 2016 - 2019, USD Million
TABLE 13 Europe Contact Center Transformation Workforce Engagement Market by Country, 2020 - 2026, USD Million
TABLE 14 Europe Contact Center Transformation Real Time Repotting & Analytics Market by Country, 2016 - 2019, USD Million
TABLE 15 Europe Contact Center Transformation Real Time Repotting & Analytics Market by Country, 2020 - 2026, USD Million
TABLE 16 Europe Contact Center Transformation Social Media Analytics Market by Country, 2016 - 2019, USD Million
TABLE 17 Europe Contact Center Transformation Social Media Analytics Market by Country, 2020 - 2026, USD Million
TABLE 18 Europe Contact Center Transformation Visual Network Analytics & Omnichannel Routing Market by Country, 2016 - 2019, USD Million
TABLE 19 Europe Contact Center Transformation Visual Network Analytics & Omnichannel Routing Market by Country, 2020 - 2026, USD Million
TABLE 20 Europe Contact Center Transformation Voice Biometrics Market by Country, 2016 - 2019, USD Million
TABLE 21 Europe Contact Center Transformation Voice Biometrics Market by Country, 2020 - 2026, USD Million
TABLE 22 Europe Other Software Type Contact Center Transformation Market by Country, 2016 - 2019, USD Million
TABLE 23 Europe Other Software Type Contact Center Transformation Market by Country, 2020 - 2026, USD Million
TABLE 24 Europe Contact Center Transformation Services Market by Country, 2016 - 2019, USD Million
TABLE 25 Europe Contact Center Transformation Services Market by Country, 2020 - 2026, USD Million
TABLE 26 Europe Contact Center Transformation Market by Deployment Type, 2016 - 2019, USD Million
TABLE 27 Europe Contact Center Transformation Market by Deployment Type, 2020 - 2026, USD Million
TABLE 28 Europe On-premise Contact Center Transformation Market by Country, 2016 - 2019, USD Million
TABLE 29 Europe On-premise Contact Center Transformation Market by Country, 2020 - 2026, USD Million
TABLE 30 Europe Cloud Contact Center Transformation Market by Country, 2016 - 2019, USD Million
TABLE 31 Europe Cloud Contact Center Transformation Market by Country, 2020 - 2026, USD Million
TABLE 32 Europe Contact Center Transformation Market by Organization Size, 2016 - 2019, USD Million
TABLE 33 Europe Contact Center Transformation Market by Organization Size, 2020 - 2026, USD Million
TABLE 34 Europe Large Enterprises Contact Center Transformation Market by Country, 2016 - 2019, USD Million
TABLE 35 Europe Large Enterprises Contact Center Transformation Market by Country, 2020 - 2026, USD Million
TABLE 36 Europe Small & Medium Enterprises Contact Center Transformation Market by Country, 2016 - 2019, USD Million
TABLE 37 Europe Small & Medium Enterprises Contact Center Transformation Market by Country, 2020 - 2026, USD Million
TABLE 38 Europe Contact Center Transformation Market by End User, 2016 - 2019, USD Million
TABLE 39 Europe Contact Center Transformation Market by End User, 2020 - 2026, USD Million
TABLE 40 Europe BFSI Contact Center Transformation Market by Country, 2016 - 2019, USD Million
TABLE 41 Europe BFSI Contact Center Transformation Market by Country, 2020 - 2026, USD Million
TABLE 42 Europe Retail and Consumer Goods Contact Center Transformation Market by Country, 2016 - 2019, USD Million
TABLE 43 Europe Retail and Consumer Goods Contact Center Transformation Market by Country, 2020 - 2026, USD Million
TABLE 44 Europe Government & Defense Contact Center Transformation Market by Country, 2016 - 2019, USD Million
TABLE 45 Europe Government & Defense Contact Center Transformation Market by Country, 2020 - 2026, USD Million
TABLE 46 Europe Travel & Hospitality Contact Center Transformation Market by Country, 2016 - 2019, USD Million
TABLE 47 Europe Travel & Hospitality Contact Center Transformation Market by Country, 2020 - 2026, USD Million
TABLE 48 Europe Healthcare & Life Sciences Contact Center Transformation Market by Country, 2016 - 2019, USD Million
TABLE 49 Europe Healthcare & Life Sciences Contact Center Transformation Market by Country, 2020 - 2026, USD Million
TABLE 50 Europe Telecom & IT Contact Center Transformation Market by Country, 2016 - 2019, USD Million
TABLE 51 Europe Telecom & IT Contact Center Transformation Market by Country, 2020 - 2026, USD Million
TABLE 52 Europe Others Contact Center Transformation Market by Country, 2016 - 2019, USD Million
TABLE 53 Europe Others Contact Center Transformation Market by Country, 2020 - 2026, USD Million
TABLE 54 Europe Contact Center Transformation Market by Country, 2016 - 2019, USD Million
TABLE 55 Europe Contact Center Transformation Market by Country, 2020 - 2026, USD Million
TABLE 56 Germany Contact Center Transformation Market, 2016 - 2019, USD Million
TABLE 57 Germany Contact Center Transformation Market, 2020 - 2026, USD Million
TABLE 58 Germany Contact Center Transformation Market by Component, 2016 - 2019, USD Million
TABLE 59 Germany Contact Center Transformation Market by Component, 2020 - 2026, USD Million
TABLE 60 Germany Contact Center Transformation Market by Software Type, 2016 - 2019, USD Million
TABLE 61 Germany Contact Center Transformation Market by Software Type, 2020 - 2026, USD Million
TABLE 62 Germany Contact Center Transformation Market by Deployment Type, 2016 - 2019, USD Million
TABLE 63 Germany Contact Center Transformation Market by Deployment Type, 2020 - 2026, USD Million
TABLE 64 Germany Contact Center Transformation Market by Organization Size, 2016 - 2019, USD Million
TABLE 65 Germany Contact Center Transformation Market by Organization Size, 2020 - 2026, USD Million
TABLE 66 Germany Contact Center Transformation Market by End User, 2016 - 2019, USD Million
TABLE 67 Germany Contact Center Transformation Market by End User, 2020 - 2026, USD Million
TABLE 68 UK Contact Center Transformation Market, 2016 - 2019, USD Million
TABLE 69 UK Contact Center Transformation Market, 2020 - 2026, USD Million
TABLE 70 UK Contact Center Transformation Market by Component, 2016 - 2019, USD Million
TABLE 71 UK Contact Center Transformation Market by Component, 2020 - 2026, USD Million
TABLE 72 UK Contact Center Transformation Market by Software Type, 2016 - 2019, USD Million
TABLE 73 UK Contact Center Transformation Market by Software Type, 2020 - 2026, USD Million
TABLE 74 UK Contact Center Transformation Market by Deployment Type, 2016 - 2019, USD Million
TABLE 75 UK Contact Center Transformation Market by Deployment Type, 2020 - 2026, USD Million
TABLE 76 UK Contact Center Transformation Market by Organization Size, 2016 - 2019, USD Million
TABLE 77 UK Contact Center Transformation Market by Organization Size, 2020 - 2026, USD Million
TABLE 78 UK Contact Center Transformation Market by End User, 2016 - 2019, USD Million
TABLE 79 UK Contact Center Transformation Market by End User, 2020 - 2026, USD Million
TABLE 80 France Contact Center Transformation Market, 2016 - 2019, USD Million
TABLE 81 France Contact Center Transformation Market, 2020 - 2026, USD Million
TABLE 82 France Contact Center Transformation Market by Component, 2016 - 2019, USD Million
TABLE 83 France Contact Center Transformation Market by Component, 2020 - 2026, USD Million
TABLE 84 France Contact Center Transformation Market by Software Type, 2016 - 2019, USD Million
TABLE 85 France Contact Center Transformation Market by Software Type, 2020 - 2026, USD Million
TABLE 86 France Contact Center Transformation Market by Deployment Type, 2016 - 2019, USD Million
TABLE 87 France Contact Center Transformation Market by Deployment Type, 2020 - 2026, USD Million
TABLE 88 France Contact Center Transformation Market by Organization Size, 2016 - 2019, USD Million
TABLE 89 France Contact Center Transformation Market by Organization Size, 2020 - 2026, USD Million
TABLE 90 France Contact Center Transformation Market by End User, 2016 - 2019, USD Million
TABLE 91 France Contact Center Transformation Market by End User, 2020 - 2026, USD Million
TABLE 92 Russia Contact Center Transformation Market, 2016 - 2019, USD Million
TABLE 93 Russia Contact Center Transformation Market, 2020 - 2026, USD Million
TABLE 94 Russia Contact Center Transformation Market by Component, 2016 - 2019, USD Million
TABLE 95 Russia Contact Center Transformation Market by Component, 2020 - 2026, USD Million
TABLE 96 Russia Contact Center Transformation Market by Software Type, 2016 - 2019, USD Million
TABLE 97 Russia Contact Center Transformation Market by Software Type, 2020 - 2026, USD Million
TABLE 98 Russia Contact Center Transformation Market by Deployment Type, 2016 - 2019, USD Million
TABLE 99 Russia Contact Center Transformation Market by Deployment Type, 2020 - 2026, USD Million
TABLE 100 Russia Contact Center Transformation Market by Organization Size, 2016 - 2019, USD Million
TABLE 101 Russia Contact Center Transformation Market by Organization Size, 2020 - 2026, USD Million
TABLE 102 Russia Contact Center Transformation Market by End User, 2016 - 2019, USD Million
TABLE 103 Russia Contact Center Transformation Market by End User, 2020 - 2026, USD Million
TABLE 104 Spain Contact Center Transformation Market, 2016 - 2019, USD Million
TABLE 105 Spain Contact Center Transformation Market, 2020 - 2026, USD Million
TABLE 106 Spain Contact Center Transformation Market by Component, 2016 - 2019, USD Million
TABLE 107 Spain Contact Center Transformation Market by Component, 2020 - 2026, USD Million
TABLE 108 Spain Contact Center Transformation Market by Software Type, 2016 - 2019, USD Million
TABLE 109 Spain Contact Center Transformation Market by Software Type, 2020 - 2026, USD Million
TABLE 110 Spain Contact Center Transformation Market by Deployment Type, 2016 - 2019, USD Million
TABLE 111 Spain Contact Center Transformation Market by Deployment Type, 2020 - 2026, USD Million
TABLE 112 Spain Contact Center Transformation Market by Organization Size, 2016 - 2019, USD Million
TABLE 113 Spain Contact Center Transformation Market by Organization Size, 2020 - 2026, USD Million
TABLE 114 Spain Contact Center Transformation Market by End User, 2016 - 2019, USD Million
TABLE 115 Spain Contact Center Transformation Market by End User, 2020 - 2026, USD Million
TABLE 116 Italy Contact Center Transformation Market, 2016 - 2019, USD Million
TABLE 117 Italy Contact Center Transformation Market, 2020 - 2026, USD Million
TABLE 118 Italy Contact Center Transformation Market by Component, 2016 - 2019, USD Million
TABLE 119 Italy Contact Center Transformation Market by Component, 2020 - 2026, USD Million
TABLE 120 Italy Contact Center Transformation Market by Software Type, 2016 - 2019, USD Million
TABLE 121 Italy Contact Center Transformation Market by Software Type, 2020 - 2026, USD Million
TABLE 122 Italy Contact Center Transformation Market by Deployment Type, 2016 - 2019, USD Million
TABLE 123 Italy Contact Center Transformation Market by Deployment Type, 2020 - 2026, USD Million
TABLE 124 Italy Contact Center Transformation Market by Organization Size, 2016 - 2019, USD Million
TABLE 125 Italy Contact Center Transformation Market by Organization Size, 2020 - 2026, USD Million
TABLE 126 Italy Contact Center Transformation Market by End User, 2016 - 2019, USD Million
TABLE 127 Italy Contact Center Transformation Market by End User, 2020 - 2026, USD Million
TABLE 128 Rest of Europe Contact Center Transformation Market, 2016 - 2019, USD Million
TABLE 129 Rest of Europe Contact Center Transformation Market, 2020 - 2026, USD Million
TABLE 130 Rest of Europe Contact Center Transformation Market by Component, 2016 - 2019, USD Million
TABLE 131 Rest of Europe Contact Center Transformation Market by Component, 2020 - 2026, USD Million
TABLE 132 Rest of Europe Contact Center Transformation Market by Software Type, 2016 - 2019, USD Million
TABLE 133 Rest of Europe Contact Center Transformation Market by Software Type, 2020 - 2026, USD Million
TABLE 134 Rest of Europe Contact Center Transformation Market by Deployment Type, 2016 - 2019, USD Million
TABLE 135 Rest of Europe Contact Center Transformation Market by Deployment Type, 2020 - 2026, USD Million
TABLE 136 Rest of Europe Contact Center Transformation Market by Organization Size, 2016 - 2019, USD Million
TABLE 137 Rest of Europe Contact Center Transformation Market by Organization Size, 2020 - 2026, USD Million
TABLE 138 Rest of Europe Contact Center Transformation Market by End User, 2016 - 2019, USD Million
TABLE 139 Rest of Europe Contact Center Transformation Market by End User, 2020 - 2026, USD Million
TABLE 140 Key Information – AT&T, Inc.
TABLE 141 Key Information – Cisco Systems, Inc.
TABLE 142 key information – Microsoft Corporation
TABLE 143 Key Information – RingCentral, Inc.
TABLE 144 Key Information – SAP SE
TABLE 145 Key Information – Five9, Inc.
TABLE 146 Key Information – AGC Networks Ltd.
TABLE 147 Key Information – Talkdesk, Inc.
TABLE 148 Key Information – Genesys Telecommunications Laboratories, Inc.
TABLE 149 Key Information – Aculab PLC

List of Figures
FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Key Leading Strategies: Percentage Distribution (2016-2020)
FIG 4 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2016, Mar – 2020, Jul) Leading Players
FIG 5 Recent strategies and developments: AT&T, Inc.
FIG 6 SWOT Analysis: AT&T, Inc.
FIG 7 Recent strategies and developments: Cisco Systems, Inc.
FIG 8 SWOT Analysis: Cisco Systems, Inc.
FIG 9 SWOT Analysis: Microsoft Corporation
FIG 10 Recent strategies and developments: RingCentral, Inc.
FIG 11 Recent strategies and developments: SAP SE
FIG 12 SWOT Analysis: SAP SE
FIG 13 Recent strategies and developments: Five9, Inc.
FIG 14 Recent strategies and developments: AGC Networks Ltd.
FIG 15 Recent strategies and developments: Talkdesk, Inc.
FIG 16 Recent strategies and developments: Genesys Telecommunications Laboratories, Inc.
FIG 17 Recent strategies and developments: Aculab PLC