The Europe Business Process Outsourcing Market would witness market growth of 8.7% CAGR during the forecast period (2023-2030).
The scope of the business process outsourcing market encompasses a broad spectrum of services spanning diverse functional areas, including customer service, technical support, finance and accounting, human resources, procurement, supply chain management, IT services, and more. Businesses from various sectors and industries use BPO solutions to take advantage of new possibilities, handle various problems, and stay one step above other companies in a changing market.
Moreover, BPO providers specialize in streamlining and optimizing business processes to drive operational excellence, improve efficiency, and enhance productivity. Through process reengineering, automation, and standardization initiatives, BPO firms help organizations achieve greater operational efficiency, reduce cycle times, and enhance service quality, resulting in improved business performance and customer satisfaction.
In addition, the market acts as a transformative catalyst, helping businesses negotiate complexity, adjust to shifting market dynamics, and promote long-term success. Through strategic partnerships with BPO providers, businesses gain access to specialized skills, advanced technologies, and scalable solutions that empower them to innovate, optimize processes, and deliver value to customers with unparalleled efficiency and agility. Additionally, through process enhancements and tactical perspectives that assist clients in meeting their business goals and maintaining an advantage over rivals, BPO providers foster innovation and value creation. BPO fosters a culture of continuous improvement, collaboration, and innovation to drive growth and differentiation in the marketplace.
The growth of the French e-commerce industry offers big chances for BPO companies to provide various services and support options catered to the unique requirements of e-commerce businesses. By leveraging BPO services, e-commerce brands in France can enhance operational efficiency, improve customer satisfaction, and drive growth in the competitive online marketplace. According to the ITA, over 80% of internet users in France, or 41.8 million people, made purchases online in 2021. Online buyers tend to shop more frequently, about 50 times a year, with an average transaction value of $73 (€62) in 2021. In 2021, they spent about $3,667 (€3,100) on their purchases. Therefore, expansion of the aerospace industry and e-commerce sector is propelling the growth of the market.
The Germany market dominated the Europe Business Process Outsourcing Market by Country in 2022, and would continue to be a dominant market till 2030; thereby, achieving a market value of $29,606.9 million by 2030. The UK market is registering a CAGR of 7.6% during (2023 - 2030). Additionally, The France market would showcase a CAGR of 9.5% during (2023 - 2030).
Free Valuable Insights: The Global Business Process Outsourcing Market will Hit USD 467.1 billion by 2030, at a CAGR of 9.0%
Based on Deployment, the market is segmented into Traditional, and Business Process-as-a-Service. Based on Type, the market is segmented into Offshore, Nearshore, and Onshore. Based on End-use, the market is segmented into IT & Telecommunication, Healthcare, Manufacturing, BFSI, Retail & Others, and Government & Defense. Based on Service Type, the market is segmented into Customer Services, Human Resource, KPO, Sales & Marketing, Procurement & Supply, Chain, Training and Development Outsourcing, Finance & Accounting, Logistics, and Others. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.
List of Key Companies Profiled
- Accenture PLC
- Amdocs Limited
- Capgemini SE
- Cognizant Technology Solutions Corporation
- HCL Technologies Ltd. (HCL Enterprises)
- Infosys Limited
- IBM Corporation
- Wipro Limited
- Teleperformance SE
- NCR Corporation
Europe Business Process Outsourcing Market Report Segmentation
By Deployment
- Traditional
- Business Process-as-a-Service
By Type
By End-use
- IT & Telecommunication
- Healthcare
- Manufacturing
- BFSI
- Retail & Others
- Government & Defense
By Service Type
- Customer Services
- Human Resource
- KPO
- Sales & Marketing
- Procurement & Supply Chain
- Training and Development Outsourcing
- Finance & Accounting
- Logistics
- Others
By Country
- Germany
- UK
- France
- Russia
- Spain
- Italy
- Rest of Europe
TABLE 1 Europe Business Process Outsourcing Market, 2019 - 2022, USD Million
TABLE 2 Europe Business Process Outsourcing Market, 2023 - 2030, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Business Process Outsourcing Market
TABLE 4 Product Launches And Product Expansions– Business Process Outsourcing Market
TABLE 5 Acquisition and Mergers– Business Process Outsourcing Market
TABLE 6 Europe Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
TABLE 7 Europe Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
TABLE 8 Europe Traditional Market by Country, 2019 - 2022, USD Million
TABLE 9 Europe Traditional Market by Country, 2023 - 2030, USD Million
TABLE 10 Europe Business Process-as-a-Service Market by Country, 2019 - 2022, USD Million
TABLE 11 Europe Business Process-as-a-Service Market by Country, 2023 - 2030, USD Million
TABLE 12 Europe Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
TABLE 13 Europe Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
TABLE 14 Europe Offshore Market by Country, 2019 - 2022, USD Million
TABLE 15 Europe Offshore Market by Country, 2023 - 2030, USD Million
TABLE 16 Europe Nearshore Market by Country, 2019 - 2022, USD Million
TABLE 17 Europe Nearshore Market by Country, 2023 - 2030, USD Million
TABLE 18 Europe Onshore Market by Country, 2019 - 2022, USD Million
TABLE 19 Europe Onshore Market by Country, 2023 - 2030, USD Million
TABLE 20 Europe Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
TABLE 21 Europe Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
TABLE 22 Europe IT & Telecommunication Market by Country, 2019 - 2022, USD Million
TABLE 23 Europe IT & Telecommunication Market by Country, 2023 - 2030, USD Million
TABLE 24 Europe Healthcare Market by Country, 2019 - 2022, USD Million
TABLE 25 Europe Healthcare Market by Country, 2023 - 2030, USD Million
TABLE 26 Europe Manufacturing Market by Country, 2019 - 2022, USD Million
TABLE 27 Europe Manufacturing Market by Country, 2023 - 2030, USD Million
TABLE 28 Europe BFSI Market by Country, 2019 - 2022, USD Million
TABLE 29 Europe BFSI Market by Country, 2023 - 2030, USD Million
TABLE 30 Europe Retail & Others Market by Country, 2019 - 2022, USD Million
TABLE 31 Europe Retail & Others Market by Country, 2023 - 2030, USD Million
TABLE 32 Europe Government & Defense Market by Country, 2019 - 2022, USD Million
TABLE 33 Europe Government & Defense Market by Country, 2023 - 2030, USD Million
TABLE 34 Europe Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
TABLE 35 Europe Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
TABLE 36 Europe Customer Services Market by Country, 2019 - 2022, USD Million
TABLE 37 Europe Customer Services Market by Country, 2023 - 2030, USD Million
TABLE 38 Europe Human Resource Market by Country, 2019 - 2022, USD Million
TABLE 39 Europe Human Resource Market by Country, 2023 - 2030, USD Million
TABLE 40 Europe KPO Market by Country, 2019 - 2022, USD Million
TABLE 41 Europe KPO Market by Country, 2023 - 2030, USD Million
TABLE 42 Europe Sales & Marketing Market by Country, 2019 - 2022, USD Million
TABLE 43 Europe Sales & Marketing Market by Country, 2023 - 2030, USD Million
TABLE 44 Europe Procurement & Supply Chain Market by Country, 2019 - 2022, USD Million
TABLE 45 Europe Procurement & Supply Chain Market by Country, 2023 - 2030, USD Million
TABLE 46 Europe Training and Development Outsourcing Market by Country, 2019 - 2022, USD Million
TABLE 47 Europe Training and Development Outsourcing Market by Country, 2023 - 2030, USD Million
TABLE 48 Europe Finance & Accounting Market by Country, 2019 - 2022, USD Million
TABLE 49 Europe Finance & Accounting Market by Country, 2023 - 2030, USD Million
TABLE 50 Europe Logistics Market by Country, 2019 - 2022, USD Million
TABLE 51 Europe Logistics Market by Country, 2023 - 2030, USD Million
TABLE 52 Europe Others Market by Country, 2019 - 2022, USD Million
TABLE 53 Europe Others Market by Country, 2023 - 2030, USD Million
TABLE 54 Europe Business Process Outsourcing Market by Country, 2019 - 2022, USD Million
TABLE 55 Europe Business Process Outsourcing Market by Country, 2023 - 2030, USD Million
TABLE 56 Germany Business Process Outsourcing Market, 2019 - 2022, USD Million
TABLE 57 Germany Business Process Outsourcing Market, 2023 - 2030, USD Million
TABLE 58 Germany Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
TABLE 59 Germany Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
TABLE 60 Germany Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
TABLE 61 Germany Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
TABLE 62 Germany Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
TABLE 63 Germany Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
TABLE 64 Germany Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
TABLE 65 Germany Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
TABLE 66 UK Business Process Outsourcing Market, 2019 - 2022, USD Million
TABLE 67 UK Business Process Outsourcing Market, 2023 - 2030, USD Million
TABLE 68 UK Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
TABLE 69 UK Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
TABLE 70 UK Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
TABLE 71 UK Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
TABLE 72 UK Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
TABLE 73 UK Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
TABLE 74 UK Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
TABLE 75 UK Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
TABLE 76 France Business Process Outsourcing Market, 2019 - 2022, USD Million
TABLE 77 France Business Process Outsourcing Market, 2023 - 2030, USD Million
TABLE 78 France Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
TABLE 79 France Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
TABLE 80 France Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
TABLE 81 France Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
TABLE 82 France Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
TABLE 83 France Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
TABLE 84 France Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
TABLE 85 France Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
TABLE 86 Russia Business Process Outsourcing Market, 2019 - 2022, USD Million
TABLE 87 Russia Business Process Outsourcing Market, 2023 - 2030, USD Million
TABLE 88 Russia Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
TABLE 89 Russia Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
TABLE 90 Russia Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
TABLE 91 Russia Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
TABLE 92 Russia Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
TABLE 93 Russia Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
TABLE 94 Russia Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
TABLE 95 Russia Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
TABLE 96 Spain Business Process Outsourcing Market, 2019 - 2022, USD Million
TABLE 97 Spain Business Process Outsourcing Market, 2023 - 2030, USD Million
TABLE 98 Spain Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
TABLE 99 Spain Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
TABLE 100 Spain Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
TABLE 101 Spain Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
TABLE 102 Spain Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
TABLE 103 Spain Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
TABLE 104 Spain Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
TABLE 105 Spain Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
TABLE 106 Italy Business Process Outsourcing Market, 2019 - 2022, USD Million
TABLE 107 Italy Business Process Outsourcing Market, 2023 - 2030, USD Million
TABLE 108 Italy Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
TABLE 109 Italy Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
TABLE 110 Italy Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
TABLE 111 Italy Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
TABLE 112 Italy Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
TABLE 113 Italy Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
TABLE 114 Italy Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
TABLE 115 Italy Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
TABLE 116 Rest of Europe Business Process Outsourcing Market, 2019 - 2022, USD Million
TABLE 117 Rest of Europe Business Process Outsourcing Market, 2023 - 2030, USD Million
TABLE 118 Rest of Europe Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
TABLE 119 Rest of Europe Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
TABLE 120 Rest of Europe Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
TABLE 121 Rest of Europe Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
TABLE 122 Rest of Europe Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
TABLE 123 Rest of Europe Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
TABLE 124 Rest of Europe Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
TABLE 125 Rest of Europe Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
TABLE 126 Key Information – Accenture PLC
TABLE 127 Key Information – Amdocs Limited
TABLE 128 Key Information – Capgemini SE
TABLE 129 Key Information – Cognizant Technology Solutions Corporation
TABLE 130 Information – HCL Technologies Ltd.
TABLE 131 Key Information – Infosys Limited
TABLE 132 Key Information – IBM Corporation
TABLE 133 Key Information – Wipro Limited
TABLE 134 Key Information – Teleperformance SE
TABLE 135 Key Information – NCR Corporation
List of Figures
FIG 1 Methodology for the research
FIG 2 Europe Business Process Outsourcing Market, 2019 - 2030, USD Million
FIG 3 Key Factors Impacting Business Process Outsourcing Market
FIG 4 KBV Cardinal Matrix
FIG 5 Key Leading Strategies: Percentage Distribution (2019-2023)
FIG 6 Key Strategic Move: (Partnership & collaboration : 2019, OCT – 2023, Nov) Leading Players
FIG 7 Porter’s Five Forces Analysis –Business Process Outsourcing Market
FIG 8 Europe Business Process Outsourcing Market share by Deployment, 2022
FIG 9 Europe Business Process Outsourcing Market share by Deployment, 2030
FIG 10 Europe Business Process Outsourcing Market by Deployment, 2019 - 2030, USD Million
FIG 11 Europe Business Process Outsourcing Market share by Type, 2022
FIG 12 Europe Business Process Outsourcing Market share by Type, 2030
FIG 13 Europe Business Process Outsourcing Market by Type, 2019 - 2030, USD Million
FIG 14 Europe Business Process Outsourcing Market share by End-use, 2022
FIG 15 Europe Business Process Outsourcing Market share by End-use, 2030
FIG 16 Europe Business Process Outsourcing Market by End-use, 2019 - 2030, USD Million
FIG 17 Europe Business Process Outsourcing Market share by Service Type, 2022
FIG 18 Europe Business Process Outsourcing Market share by Service Type, 2030
FIG 19 Europe Business Process Outsourcing Market by Service Type, 2019 - 2030, USD Million
FIG 20 Europe Business Process Outsourcing Market share by Country, 2022
FIG 21 Europe Business Process Outsourcing Market share by Country, 2030
FIG 22 Europe Business Process Outsourcing Market by Country, 2019 - 2030, USD Million
FIG 23 Recent strategies and developments: Accenture PLC
FIG 24 SWOT Analysis: Accenture PLC
FIG 25 Recent strategies and developments: Amdocs Limited
FIG 26 SWOT Analysis: Amdocs Limited
FIG 27 SWOT Analysis: Capgemini SE
FIG 28 Swot analysis: cognizant technology solutions corporation
FIG 29 SWOT Analysis: HCL Technologies Ltd.
FIG 30 SWOT Analysis: Infosys Limited
FIG 31 SWOT Analysis: IBM Corporation
FIG 32 SWOT Analysis: Wipro Limited
FIG 33 Recent strategies and developments: Teleperformance SE
FIG 34 SWOT Analysis: Teleperformance SE
FIG 35 SWOT Analysis: NCR Corporation