Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Global Call And Contact Center Outsourcing Market, by Outsourcing Type
1.4.2 Global Call And Contact Center Outsourcing Market, by Services
1.4.3 Global Call And Contact Center Outsourcing Market, by Type
1.4.4 Global Call And Contact Center Outsourcing Market, by Enterprise Size
1.4.5 Global Call And Contact Center Outsourcing Market, by End-use
1.4.6 Global Call And Contact Center Outsourcing Market, by Geography
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
3.3 Porter Five Forces Analysis
Chapter 4. Global Call And Contact Center Outsourcing Market by Outsourcing Type
4.1 Global Onshore Market by Region
4.2 Global Offshore Market by Region
Chapter 5. Global Call And Contact Center Outsourcing Market by Services
5.1 Global Inbound Services Market by Region
5.2 Global Outbound Services Market by Region
Chapter 6. Global Call And Contact Center Outsourcing Market by Type
6.1 Global Voice Market by Region
6.2 Global Email Support Market by Region
6.3 Global Chat Support Market by Region
6.4 Global Other Type Market by Region
Chapter 7. Global Call And Contact Center Outsourcing Market by Enterprise Size
7.1 Global Large Enterprises Market by Region
7.2 Global Small & Medium Enterprises (SMEs) Market by Region
Chapter 8. Global Call And Contact Center Outsourcing Market by End-use
8.1 Global Healthcare Market by Region
8.2 Global IT & Telecom Market by Region
8.3 Global BFSI Market by Region
8.4 Global Retail Market by Region
8.5 Global Manufacturing Market by Region
8.6 Global Other End Use Market by Region
Chapter 9. Global Call And Contact Center Outsourcing Market by Region
9.1 North America Call And Contact Center Outsourcing Market
9.1.1 North America Call And Contact Center Outsourcing Market by Outsourcing Type
9.1.1.1 North America Onshore Market by Region
9.1.1.2 North America Offshore Market by Region
9.1.2 North America Call And Contact Center Outsourcing Market by Services
9.1.2.1 North America Inbound Services Market by Country
9.1.2.2 North America Outbound Services Market by Country
9.1.3 North America Call And Contact Center Outsourcing Market by Type
9.1.3.1 North America Voice Market by Country
9.1.3.2 North America Email Support Market by Country
9.1.3.3 North America Chat Support Market by Country
9.1.3.4 North America Other Type Market by Country
9.1.4 North America Call And Contact Center Outsourcing Market by Enterprise Size
9.1.4.1 North America Large Enterprises Market by Country
9.1.4.2 North America Small & Medium Enterprises (SMEs) Market by Country
9.1.5 North America Call And Contact Center Outsourcing Market by End-use
9.1.5.1 North America Healthcare Market by Country
9.1.5.2 North America IT & Telecom Market by Country
9.1.5.3 North America BFSI Market by Country
9.1.5.4 North America Retail Market by Country
9.1.5.5 North America Manufacturing Market by Country
9.1.5.6 North America Other End Use Market by Country
9.1.6 North America Call And Contact Center Outsourcing Market by Country
9.1.6.1 US Call And Contact Center Outsourcing Market
9.1.6.1.1 US Call And Contact Center Outsourcing Market by Outsourcing Type
9.1.6.1.2 US Call And Contact Center Outsourcing Market by Services
9.1.6.1.3 US Call And Contact Center Outsourcing Market by Type
9.1.6.1.4 US Call And Contact Center Outsourcing Market by Enterprise Size
9.1.6.1.5 US Call And Contact Center Outsourcing Market by End-use
9.1.6.2 Canada Call And Contact Center Outsourcing Market
9.1.6.2.1 Canada Call And Contact Center Outsourcing Market by Outsourcing Type
9.1.6.2.2 Canada Call And Contact Center Outsourcing Market by Services
9.1.6.2.3 Canada Call And Contact Center Outsourcing Market by Type
9.1.6.2.4 Canada Call And Contact Center Outsourcing Market by Enterprise Size
9.1.6.2.5 Canada Call And Contact Center Outsourcing Market by End-use
9.1.6.3 Mexico Call And Contact Center Outsourcing Market
9.1.6.3.1 Mexico Call And Contact Center Outsourcing Market by Outsourcing Type
9.1.6.3.2 Mexico Call And Contact Center Outsourcing Market by Services
9.1.6.3.3 Mexico Call And Contact Center Outsourcing Market by Type
9.1.6.3.4 Mexico Call And Contact Center Outsourcing Market by Enterprise Size
9.1.6.3.5 Mexico Call And Contact Center Outsourcing Market by End-use
9.1.6.4 Rest of North America Call And Contact Center Outsourcing Market
9.1.6.4.1 Rest of North America Call And Contact Center Outsourcing Market by Outsourcing Type
9.1.6.4.2 Rest of North America Call And Contact Center Outsourcing Market by Services
9.1.6.4.3 Rest of North America Call And Contact Center Outsourcing Market by Type
9.1.6.4.4 Rest of North America Call And Contact Center Outsourcing Market by Enterprise Size
9.1.6.4.5 Rest of North America Call And Contact Center Outsourcing Market by End-use
9.2 Europe Call And Contact Center Outsourcing Market
9.2.1 Europe Call And Contact Center Outsourcing Market by Outsourcing Type
9.2.1.1 Europe Onshore Market by Country
9.2.1.2 Europe Offshore Market by Country
9.2.2 Europe Call And Contact Center Outsourcing Market by Services
9.2.2.1 Europe Inbound Services Market by Country
9.2.2.2 Europe Outbound Services Market by Country
9.2.3 Europe Call And Contact Center Outsourcing Market by Type
9.2.3.1 Europe Voice Market by Country
9.2.3.2 Europe Email Support Market by Country
9.2.3.3 Europe Chat Support Market by Country
9.2.3.4 Europe Other Type Market by Country
9.2.4 Europe Call And Contact Center Outsourcing Market by Enterprise Size
9.2.4.1 Europe Large Enterprises Market by Country
9.2.4.2 Europe Small & Medium Enterprises (SMEs) Market by Country
9.2.5 Europe Call And Contact Center Outsourcing Market by End-use
9.2.5.1 Europe Healthcare Market by Country
9.2.5.2 Europe IT & Telecom Market by Country
9.2.5.3 Europe BFSI Market by Country
9.2.5.4 Europe Retail Market by Country
9.2.5.5 Europe Manufacturing Market by Country
9.2.5.6 Europe Other End Use Market by Country
9.2.6 Europe Call And Contact Center Outsourcing Market by Country
9.2.6.1 Germany Call And Contact Center Outsourcing Market
9.2.6.1.1 Germany Call And Contact Center Outsourcing Market by Outsourcing Type
9.2.6.1.2 Germany Call And Contact Center Outsourcing Market by Services
9.2.6.1.3 Germany Call And Contact Center Outsourcing Market by Type
9.2.6.1.4 Germany Call And Contact Center Outsourcing Market by Enterprise Size
9.2.6.1.5 Germany Call And Contact Center Outsourcing Market by End-use
9.2.6.2 UK Call And Contact Center Outsourcing Market
9.2.6.2.1 UK Call And Contact Center Outsourcing Market by Outsourcing Type
9.2.6.2.2 UK Call And Contact Center Outsourcing Market by Services
9.2.6.2.3 UK Call And Contact Center Outsourcing Market by Type
9.2.6.2.4 UK Call And Contact Center Outsourcing Market by Enterprise Size
9.2.6.2.5 UK Call And Contact Center Outsourcing Market by End-use
9.2.6.3 France Call And Contact Center Outsourcing Market
9.2.6.3.1 France Call And Contact Center Outsourcing Market by Outsourcing Type
9.2.6.3.2 France Call And Contact Center Outsourcing Market by Services
9.2.6.3.3 France Call And Contact Center Outsourcing Market by Type
9.2.6.3.4 France Call And Contact Center Outsourcing Market by Enterprise Size
9.2.6.3.5 France Call And Contact Center Outsourcing Market by End-use
9.2.6.4 Russia Call And Contact Center Outsourcing Market
9.2.6.4.1 Russia Call And Contact Center Outsourcing Market by Outsourcing Type
9.2.6.4.2 Russia Call And Contact Center Outsourcing Market by Services
9.2.6.4.3 Russia Call And Contact Center Outsourcing Market by Type
9.2.6.4.4 Russia Call And Contact Center Outsourcing Market by Enterprise Size
9.2.6.4.5 Russia Call And Contact Center Outsourcing Market by End-use
9.2.6.5 Spain Call And Contact Center Outsourcing Market
9.2.6.5.1 Spain Call And Contact Center Outsourcing Market by Outsourcing Type
9.2.6.5.2 Spain Call And Contact Center Outsourcing Market by Services
9.2.6.5.3 Spain Call And Contact Center Outsourcing Market by Type
9.2.6.5.4 Spain Call And Contact Center Outsourcing Market by Enterprise Size
9.2.6.5.5 Spain Call And Contact Center Outsourcing Market by End-use
9.2.6.6 Italy Call And Contact Center Outsourcing Market
9.2.6.6.1 Italy Call And Contact Center Outsourcing Market by Outsourcing Type
9.2.6.6.2 Italy Call And Contact Center Outsourcing Market by Services
9.2.6.6.3 Italy Call And Contact Center Outsourcing Market by Type
9.2.6.6.4 Italy Call And Contact Center Outsourcing Market by Enterprise Size
9.2.6.6.5 Italy Call And Contact Center Outsourcing Market by End-use
9.2.6.7 Rest of Europe Call And Contact Center Outsourcing Market
9.2.6.7.1 Rest of Europe Call And Contact Center Outsourcing Market by Outsourcing Type
9.2.6.7.2 Rest of Europe Call And Contact Center Outsourcing Market by Services
9.2.6.7.3 Rest of Europe Call And Contact Center Outsourcing Market by Type
9.2.6.7.4 Rest of Europe Call And Contact Center Outsourcing Market by Enterprise Size
9.2.6.7.5 Rest of Europe Call And Contact Center Outsourcing Market by End-use
9.3 Asia Pacific Call And Contact Center Outsourcing Market
9.3.1 Asia Pacific Call And Contact Center Outsourcing Market by Outsourcing Type
9.3.1.1 Asia Pacific Onshore Market by Country
9.3.1.2 Asia Pacific Offshore Market by Country
9.3.2 Asia Pacific Call And Contact Center Outsourcing Market by Services
9.3.2.1 Asia Pacific Inbound Services Market by Country
9.3.2.2 Asia Pacific Outbound Services Market by Country
9.3.3 Asia Pacific Call And Contact Center Outsourcing Market by Type
9.3.3.1 Asia Pacific Voice Market by Country
9.3.3.2 Asia Pacific Email Support Market by Country
9.3.3.3 Asia Pacific Chat Support Market by Country
9.3.3.4 Asia Pacific Other Type Market by Country
9.3.4 Asia Pacific Call And Contact Center Outsourcing Market by Enterprise Size
9.3.4.1 Asia Pacific Large Enterprises Market by Country
9.3.4.2 Asia Pacific Small & Medium Enterprises (SMEs) Market by Country
9.3.5 Asia Pacific Call And Contact Center Outsourcing Market by End-use
9.3.5.1 Asia Pacific Healthcare Market by Country
9.3.5.2 Asia Pacific IT & Telecom Market by Country
9.3.5.3 Asia Pacific BFSI Market by Country
9.3.5.4 Asia Pacific Retail Market by Country
9.3.5.5 Asia Pacific Manufacturing Market by Country
9.3.5.6 Asia Pacific Other End Use Market by Country
9.3.6 Asia Pacific Call And Contact Center Outsourcing Market by Country
9.3.6.1 China Call And Contact Center Outsourcing Market
9.3.6.1.1 China Call And Contact Center Outsourcing Market by Outsourcing Type
9.3.6.1.2 China Call And Contact Center Outsourcing Market by Services
9.3.6.1.3 China Call And Contact Center Outsourcing Market by Type
9.3.6.1.4 China Call And Contact Center Outsourcing Market by Enterprise Size
9.3.6.1.5 China Call And Contact Center Outsourcing Market by End-use
9.3.6.2 Japan Call And Contact Center Outsourcing Market
9.3.6.2.1 Japan Call And Contact Center Outsourcing Market by Outsourcing Type
9.3.6.2.2 Japan Call And Contact Center Outsourcing Market by Services
9.3.6.2.3 Japan Call And Contact Center Outsourcing Market by Type
9.3.6.2.4 Japan Call And Contact Center Outsourcing Market by Enterprise Size
9.3.6.2.5 Japan Call And Contact Center Outsourcing Market by End-use
9.3.6.3 India Call And Contact Center Outsourcing Market
9.3.6.3.1 India Call And Contact Center Outsourcing Market by Outsourcing Type
9.3.6.3.2 India Call And Contact Center Outsourcing Market by Services
9.3.6.3.3 India Call And Contact Center Outsourcing Market by Type
9.3.6.3.4 India Call And Contact Center Outsourcing Market by Enterprise Size
9.3.6.3.5 India Call And Contact Center Outsourcing Market by End-use
9.3.6.4 South Korea Call And Contact Center Outsourcing Market
9.3.6.4.1 South Korea Call And Contact Center Outsourcing Market by Outsourcing Type
9.3.6.4.2 South Korea Call And Contact Center Outsourcing Market by Services
9.3.6.4.3 South Korea Call And Contact Center Outsourcing Market by Type
9.3.6.4.4 South Korea Call And Contact Center Outsourcing Market by Enterprise Size
9.3.6.4.5 South Korea Call And Contact Center Outsourcing Market by End-use
9.3.6.5 Singapore Call And Contact Center Outsourcing Market
9.3.6.5.1 Singapore Call And Contact Center Outsourcing Market by Outsourcing Type
9.3.6.5.2 Singapore Call And Contact Center Outsourcing Market by Services
9.3.6.5.3 Singapore Call And Contact Center Outsourcing Market by Type
9.3.6.5.4 Singapore Call And Contact Center Outsourcing Market by Enterprise Size
9.3.6.5.5 Singapore Call And Contact Center Outsourcing Market by End-use
9.3.6.6 Malaysia Call And Contact Center Outsourcing Market
9.3.6.6.1 Malaysia Call And Contact Center Outsourcing Market by Outsourcing Type
9.3.6.6.2 Malaysia Call And Contact Center Outsourcing Market by Services
9.3.6.6.3 Malaysia Call And Contact Center Outsourcing Market by Type
9.3.6.6.4 Malaysia Call And Contact Center Outsourcing Market by Enterprise Size
9.3.6.6.5 Malaysia Call And Contact Center Outsourcing Market by End-use
9.3.6.7 Rest of Asia Pacific Call And Contact Center Outsourcing Market
9.3.6.7.1 Rest of Asia Pacific Call And Contact Center Outsourcing Market by Outsourcing Type
9.3.6.7.2 Rest of Asia Pacific Call And Contact Center Outsourcing Market by Services
9.3.6.7.3 Rest of Asia Pacific Call And Contact Center Outsourcing Market by Type
9.3.6.7.4 Rest of Asia Pacific Call And Contact Center Outsourcing Market by Enterprise Size
9.3.6.7.5 Rest of Asia Pacific Call And Contact Center Outsourcing Market by End-use
9.4 LAMEA Call And Contact Center Outsourcing Market
9.4.1 LAMEA Call And Contact Center Outsourcing Market by Outsourcing Type
9.4.1.1 LAMEA Onshore Market by Country
9.4.1.2 LAMEA Offshore Market by Country
9.4.2 LAMEA Call And Contact Center Outsourcing Market by Services
9.4.2.1 LAMEA Inbound Services Market by Country
9.4.2.2 LAMEA Outbound Services Market by Country
9.4.3 LAMEA Call And Contact Center Outsourcing Market by Type
9.4.3.1 LAMEA Voice Market by Country
9.4.3.2 LAMEA Email Support Market by Country
9.4.3.3 LAMEA Chat Support Market by Country
9.4.3.4 LAMEA Other Type Market by Country
9.4.4 LAMEA Call And Contact Center Outsourcing Market by Enterprise Size
9.4.4.1 LAMEA Large Enterprises Market by Country
9.4.4.2 LAMEA Small & Medium Enterprises (SMEs) Market by Country
9.4.5 LAMEA Call And Contact Center Outsourcing Market by End-use
9.4.5.1 LAMEA Healthcare Market by Country
9.4.5.2 LAMEA IT & Telecom Market by Country
9.4.5.3 LAMEA BFSI Market by Country
9.4.5.4 LAMEA Retail Market by Country
9.4.5.5 LAMEA Manufacturing Market by Country
9.4.5.6 LAMEA Other End Use Market by Country
9.4.6 LAMEA Call And Contact Center Outsourcing Market by Country
9.4.6.1 Brazil Call And Contact Center Outsourcing Market
9.4.6.1.1 Brazil Call And Contact Center Outsourcing Market by Outsourcing Type
9.4.6.1.2 Brazil Call And Contact Center Outsourcing Market by Services
9.4.6.1.3 Brazil Call And Contact Center Outsourcing Market by Type
9.4.6.1.4 Brazil Call And Contact Center Outsourcing Market by Enterprise Size
9.4.6.1.5 Brazil Call And Contact Center Outsourcing Market by End-use
9.4.6.2 Argentina Call And Contact Center Outsourcing Market
9.4.6.2.1 Argentina Call And Contact Center Outsourcing Market by Outsourcing Type
9.4.6.2.2 Argentina Call And Contact Center Outsourcing Market by Services
9.4.6.2.3 Argentina Call And Contact Center Outsourcing Market by Type
9.4.6.2.4 Argentina Call And Contact Center Outsourcing Market by Enterprise Size
9.4.6.2.5 Argentina Call And Contact Center Outsourcing Market by End-use
9.4.6.3 UAE Call And Contact Center Outsourcing Market
9.4.6.3.1 UAE Call And Contact Center Outsourcing Market by Outsourcing Type
9.4.6.3.2 UAE Call And Contact Center Outsourcing Market by Services
9.4.6.3.3 UAE Call And Contact Center Outsourcing Market by Type
9.4.6.3.4 UAE Call And Contact Center Outsourcing Market by Enterprise Size
9.4.6.3.5 UAE Call And Contact Center Outsourcing Market by End-use
9.4.6.4 Saudi Arabia Call And Contact Center Outsourcing Market
9.4.6.4.1 Saudi Arabia Call And Contact Center Outsourcing Market by Outsourcing Type
9.4.6.4.2 Saudi Arabia Call And Contact Center Outsourcing Market by Services
9.4.6.4.3 Saudi Arabia Call And Contact Center Outsourcing Market by Type
9.4.6.4.4 Saudi Arabia Call And Contact Center Outsourcing Market by Enterprise Size
9.4.6.4.5 Saudi Arabia Call And Contact Center Outsourcing Market by End-use
9.4.6.5 South Africa Call And Contact Center Outsourcing Market
9.4.6.5.1 South Africa Call And Contact Center Outsourcing Market by Outsourcing Type
9.4.6.5.2 South Africa Call And Contact Center Outsourcing Market by Services
9.4.6.5.3 South Africa Call And Contact Center Outsourcing Market by Type
9.4.6.5.4 South Africa Call And Contact Center Outsourcing Market by Enterprise Size
9.4.6.5.5 South Africa Call And Contact Center Outsourcing Market by End-use
9.4.6.6 Nigeria Call And Contact Center Outsourcing Market
9.4.6.6.1 Nigeria Call And Contact Center Outsourcing Market by Outsourcing Type
9.4.6.6.2 Nigeria Call And Contact Center Outsourcing Market by Services
9.4.6.6.3 Nigeria Call And Contact Center Outsourcing Market by Type
9.4.6.6.4 Nigeria Call And Contact Center Outsourcing Market by Enterprise Size
9.4.6.6.5 Nigeria Call And Contact Center Outsourcing Market by End-use
9.4.6.7 Rest of LAMEA Call And Contact Center Outsourcing Market
9.4.6.7.1 Rest of LAMEA Call And Contact Center Outsourcing Market by Outsourcing Type
9.4.6.7.2 Rest of LAMEA Call And Contact Center Outsourcing Market by Services
9.4.6.7.3 Rest of LAMEA Call And Contact Center Outsourcing Market by Type
9.4.6.7.4 Rest of LAMEA Call And Contact Center Outsourcing Market by Enterprise Size
9.4.6.7.5 Rest of LAMEA Call And Contact Center Outsourcing Market by End-use
Chapter 10. Company Profiles
10.1 Alorica Inc.
10.1.1 Company Overview
10.1.2 Recent strategies and developments:
10.1.2.1 Geographical Expansions:
10.2 Concentrix Corporation
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Regional Analysis
10.2.4 Recent strategies and developments:
10.2.4.1 Acquisition and Mergers:
10.3 Capgemini SE
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Regional Analysis
10.3.4 SWOT Analysis
10.4 Computer Generated Solutions, Inc.
10.4.1 Company Overview
10.5 Datamark Inc.
10.5.1 Company Overview
10.6 Infosys Limited
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Segmental and Regional Analysis
10.6.4 Research & Development Expense
10.6.5 SWOT Analysis
10.7 Konecta Group
10.7.1 Company Overview
10.8 Serco Group plc
10.8.1 Company Overview
10.8.2 Financial Analysis
10.8.3 Regional Analysis
10.8.4 Research & Development Expenses
10.9 Teleperformance SE
10.9.1 Company Overview
10.9.2 Financial Analysis
10.9.3 Segmental Analysis
10.9.4 SWOT Analysis
10.10. Wipro Limited
10.10.1 Company Overview
10.10.2 Financial Analysis
10.10.3 Segmental and Regional Analysis
10.10.4 Research & Development Expenses
10.10.5 SWOT Analysis
Chapter 11. Winning Imperatives of Call And Contact Center Outsourcing Market
Unique Offerings 