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Published Date : 30-04-2018 | Pages: 143 | Formats: PDF |
The Asia Pacific Cloud-Based Contact Center Market would witness market growth of 24.2% CAGR during the forecast period (2017 - 2023). Cloud-based contact center solutions provide a robust platform for end users to utilize contact center solutions at an affordable price. Cloud-based solutions are a perfect platform for providing modernized, up-to-date services to the end-users.
These solutions require minimal capital investment, offer 24/7 technical support, and high levels of reliability, security, and scalability. These solutions would witness rapid uptake as cloud-based solutions are widely implemented in industries such as Banking, Financial Services, and Insurance (BFSI), telecommunications and Information Technology Enabled Services (ITES), and healthcare and life sciences.
Based on Type, the Cloud-Based Contact Center market segments the market into Solution and Services. Solution Type includes Computer Telephony Integration & IVRS, Automatic Call Distribution & Dialers, Reporting & Analytics, Agent Performance Optimization, Security, and Others. Services Type includes Professional and Managed Services.
Based on Organization Size, the market report segments the market into Small & Medium Enterprises and Large EnterprisesBased on Deployment Mode, the market report segments the market into Private & Hybrid Cloud and Public Cloud. Based on Application, the Cloud-Based Contact Center market segments the market into Call Routing & Queuing, Data Integration & Recording, Chat Quality & Monitoring, Workforce Optimization, and Others.
Based on Vertical, the market report segments the market into BFSI, Government & Public-Sector, Healthcare, Manufacturing, Retail & Consumer Goods, Telecom & IT, Media & Entertainment, and Others. Based on Countries, the Cloud-Based Contact Center market segments the market into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.
The market research report covers the competition analysis of key stakeholders of the Asia Pacific Cloud-Based Contact Center Market. Key companies profiled in the report include 8x8, Inc., Five9, Inc., Cisco Systems, Inc., IBM Corporation, Oracle Corporation, NewVoiceMedia, Connect First, Aspect Software Parent, Inc., NICE Ltd., and 3Clogic.
By Type
By Application
By Organization Size
By Deployment Mode
By Vertical
By Country
Companies Profiled
Related Reports:
Global Cloud-Based Contact Center Market (2017-2023)
North America Cloud-Based Contact Center Market (2017-2023)
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Asia Pacific Cloud-Based Contact Center Market, by Type
1.4.2 Asia Pacific Cloud-Based Contact Center Market, by Application
1.4.3 Asia Pacific Cloud-Based Contact Center Market, by Organization Size
1.4.4 Asia Pacific Cloud-Based Contact Center Market, by Deployment Mode
1.4.5 Asia Pacific Cloud-Based Contact Center Market, by Vertical
1.4.6 Asia Pacific Cloud-Based Contact Center Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Segmental Analysis
2.1.1.1 Market By Component Type
2.1.1.2 Market By Deployment Type
2.1.1.3 Market By Application
2.1.1.4 Market By Organization Sizes
2.1.1.5 Market By Vertical
2.1.1.6 Market By Country
2.2 Drivers, and Restraints
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Asia Pacific Cloud-Based Contact Center Market
3.1 Asia Pacific Cloud-Based Contact Center Market by Type
3.1.1 Asia Pacific Cloud-Based Contact Center Solution Market by Country
3.1.2 Asia Pacific Cloud-Based Contact Center Market by Solution Type
3.1.2.1 Asia Pacific Computer Telephony Integration & IVRS Solution Market by Country
3.1.2.2 Asia Pacific Automatic Call Distribution & Dialers Market by Country
3.1.2.3 Asia Pacific Reporting & Analytics Market by Country
3.1.2.4 Asia Pacific Agent Performance Optimization Market by Country
3.1.2.5 Asia Pacific Security Market by Country
3.1.2.6 Asia Pacific Other Solution Market by Country
3.1.3 Asia Pacific Cloud-Based Contact Center Services Market by Country
3.1.4 Asia Pacific Cloud-Based Contact Center Market by Service Type
3.1.4.1 Asia Pacific Cloud-Based Contact Center Professional Services Market by Country
3.1.4.2 Asia Pacific Cloud-Based Contact Center Managed Services Market by Country
Chapter 4. Asia Pacific Cloud-Based Contact Center Market by Application
4.1 Introduction
4.1.1 Asia Pacific Call Routing & Queuing Cloud-Based Contact Center Market by Country
4.1.2 Asia Pacific Data Integration & Recording Cloud-Based Contact Center Market by Country
4.1.3 Asia Pacific Chat Quality & Monitoring Cloud-Based Contact Center Market by Country
4.1.4 Asia Pacific Workforce Optimization Cloud-Based Contact Center Market by Country
4.1.5 Asia Pacific Others Cloud-Based Contact Center Market by Country
Chapter 5. Asia Pacific Cloud-Based Contact Center Market by Organization Size
5.1 Introduction
5.1.1 Asia Pacific Small & Medium Enterprises Cloud-Based Contact Center Market by Country
5.1.2 Asia Pacific Large Enterprises Cloud-Based Contact Center Market by Country
Chapter 6. Asia Pacific Cloud-Based Contact Center Market by Deployment Type
6.1 Introduction
6.1.1 Asia Pacific Private & Hybrid Cloud Deployment Cloud-Based Contact Center Market by Country
6.1.2 Asia Pacific Public Cloud Deployment Cloud-Based Contact Center Market by Country
Chapter 7. Asia Pacific Cloud-Based Contact Center Market by Vertical
7.1 Introduction
7.1.1 Asia Pacific Cloud-Based Contact Center in BFSI Market by Country
7.1.2 Asia Pacific Cloud-Based Contact Center in Government & Public-Sector Market by Country
7.1.3 Asia Pacific Cloud-Based Contact Center in Healthcare Market by Country
7.1.4 Asia Pacific Cloud-Based Contact Center in Manufacturing Market by Country
7.1.5 Asia Pacific Cloud-Based Contact Center in Retail & Consumer Goods Market by Country
7.1.6 Asia Pacific Cloud-Based Contact Center in Telecom & IT Market by Country
7.1.7 Asia Pacific Cloud-Based Contact Center in Media & Entertainment Market by Country
7.1.8 Asia Pacific Cloud-Based Contact Center in Others Market by Country
Chapter 8. Asia Pacific Cloud-Based Contact Center Market by Country
8.1 Introduction
8.2 China Cloud-Based Contact Center Market
8.2.1 China Cloud-Based Contact Center Market by Type
8.2.1.1 China Cloud-Based Contact Center Market by Solution Type
8.2.1.2 China Cloud-Based Contact Center Market by Services Type
8.2.2 China Cloud-Based Contact Center Market by Application
8.2.3 China Cloud-Based Contact Center Market by Organization Size
8.2.4 China Cloud-Based Contact Center Market by Deployment Type
8.2.5 China Cloud-Based Contact Center Market by Vertical
8.3 Japan Cloud-Based Contact Center Market
8.3.1 Japan Cloud-Based Contact Center Market by Type
8.3.1.1 Japan Cloud-Based Contact Center Market by Solution Type
8.3.1.2 Japan Cloud-Based Contact Center Market by Services Type
8.3.2 Japan Cloud-Based Contact Center Market by Application
8.3.3 Japan Cloud-Based Contact Center Market by Organization Size
8.3.4 Japan Cloud-Based Contact Center Market by Deployment Type
8.3.5 Japan Cloud-Based Contact Center Market by Vertical
8.4 India Cloud-Based Contact Center Market
8.4.1 India Cloud-Based Contact Center Market by Type
8.4.1.1 India Cloud-Based Contact Center Market by Solution Type
8.4.1.2 India Cloud-Based Contact Center Market by Services Type
8.4.2 India Cloud-Based Contact Center Market by Application
8.4.3 India Cloud-Based Contact Center Market by Organization Size
8.4.4 India Cloud-Based Contact Center Market by Deployment Type
8.4.5 India Cloud-Based Contact Center Market by Vertical
8.5 South Korea Cloud-Based Contact Center Market
8.5.1 South Korea Cloud-Based Contact Center Market by Type
8.5.1.1 South Korea Cloud-Based Contact Center Market by Solution Type
8.5.1.2 South Korea Cloud-Based Contact Center Market by Services Type
8.5.2 South Korea Cloud-Based Contact Center Market by Application
8.5.3 South Korea Cloud-Based Contact Center Market by Organization Size
8.5.4 South Korea Cloud-Based Contact Center Market by Deployment Type
8.5.5 South Korea Cloud-Based Contact Center Market by Vertical
8.6 Singapore Cloud-Based Contact Center Market
8.6.1 Singapore Cloud-Based Contact Center Market by Type
8.6.1.1 Singapore Cloud-Based Contact Center Market by Solution Type
8.6.1.2 Singapore Cloud-Based Contact Center Market by Services Type
8.6.2 Singapore Cloud-Based Contact Center Market by Application
8.6.3 Singapore Cloud-Based Contact Center Market by Organization Size
8.6.4 Singapore Cloud-Based Contact Center Market by Deployment Type
8.6.5 Singapore Cloud-Based Contact Center Market by Vertical
8.7 Malaysia Cloud-Based Contact Center Market
8.7.1 Malaysia Cloud-Based Contact Center Market by Type
8.7.1.1 Malaysia Cloud-Based Contact Center Market by Solution Type
8.7.1.2 Malaysia Cloud-Based Contact Center Market by Services Type
8.7.2 Malaysia Cloud-Based Contact Center Market by Application
8.7.3 Malaysia Cloud-Based Contact Center Market by Organization Size
8.7.4 Malaysia Cloud-Based Contact Center Market by Deployment Type
8.7.5 Malaysia Cloud-Based Contact Center Market by Vertical
8.8 Rest of Asia Pacific Cloud-Based Contact Center Market
8.8.1 Rest of Asia Pacific Cloud-Based Contact Center Market by Type
8.8.1.1 Rest of Asia Pacific Cloud-Based Contact Center Market by Solution Type
8.8.1.2 Rest of Asia Pacific Cloud-Based Contact Center Market by Services Type
8.8.2 Rest of Asia Pacific Cloud-Based Contact Center Market by Application
8.8.3 Rest of Asia Pacific Cloud-Based Contact Center Market by Organization Size
8.8.4 Rest of Asia Pacific Cloud-Based Contact Center Market by Deployment Type
8.8.5 Rest of Asia Pacific Cloud-Based Contact Center Market by Vertical Chapter 9. Competitive Study 9.1 KBV Cardinal Matrix 9.2 Recent Industry Wide Strategic Developments 9.2.1 Partnerships, Collaborations and Agreements 9.2.2 Product Launches 9.2.3 Mergers & Acquisitions Chapter 10. Company Profiles 10.1 Cisco Systems, Inc. 10.1.1 Company Overview 10.1.2 Financial Analysis 10.1.3 Segmental and Regional Analysis 10.1.4 Research & Development Expense 10.1.5 Strategies at a Glance 10.1.5.1 Mergers & Acquisitions 10.1.5.2 Partnerships, Collaborations, and Agreements 10.1.5.3 Product Launch 10.2 IBM Corporation 10.2.1 Company Overview 10.2.2 Financial Analysis 10.2.3 Segmental and Regional Analysis 10.2.4 Research & Development Expense 10.3 Oracle Corporation 10.3.1 Company Overview 10.3.2 Financial Analysis 10.3.3 Segmental and Regional Analysis 10.3.4 Research & Development Expense 10.4 NICE Ltd. 10.4.1 Company Overview 10.4.2 Financial Analysis 10.4.3 Segmental and Regional Analysis 10.4.4 Research & Development Expense 10.4.5 Strategies at a Glance 10.4.5.1 Product Launch 10.5 8x8, Inc. 10.5.1 Company Overview 10.5.2 Financial Analysis 10.5.3 Regional Analysis 10.5.4 Research & Development Expense 10.5.5 Strategies at a Glance 10.5.5.1 Product Launch 10.5.5.2 Partnerships, Collaborations, and Agreements 10.6 Five9, Inc. 10.6.1 Company Overview 10.6.2 Financial Analysis 10.6.3 Regional Analysis 10.6.4 Research & Development Expense 10.6.5 Strategies at a Glance 10.6.5.1 Product Launch 10.6.5.2 Partnerships, Collaborations, and Agreements 10.7 NewVoiceMedia 10.7.1 Company Overview 10.7.2 Strategies at a Glance 10.7.2.1 Partnerships, Collaborations, and Agreements 10.8 Connect First 10.8.1 Company Overview 10.9 Aspect Software Parent, Inc. 10.9.1 Company Overview 10.9.2 Strategies at a Glance 10.9.2.1 Partnerships, Collaborations, and Agreements 10.9.2.2 Product Launch 10.1 3Clogic 10.10.1 Company Overview 10.10.2 Strategies at a Glance 10.10.2.1 Partnerships, Collaborations, and Agreements 10.10.2.2 Product Launch
TABLE 1 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
TABLE 2 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
TABLE 3 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
TABLE 4 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
TABLE 5 ASIA PACIFIC CLOUD-BASED CONTACT CENTER SOLUTION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 6 ASIA PACIFIC CLOUD-BASED CONTACT CENTER SOLUTION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 7 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
TABLE 8 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
TABLE 9 ASIA PACIFIC COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 10 ASIA PACIFIC COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 11 ASIA PACIFIC AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 12 ASIA PACIFIC AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 13 ASIA PACIFIC REPORTING & ANALYTICS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 14 ASIA PACIFIC REPORTING & ANALYTICS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 15 ASIA PACIFIC AGENT PERFORMANCE OPTIMIZATION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 16 ASIA PACIFIC AGENT PERFORMANCE OPTIMIZATION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 17 ASIA PACIFIC SECURITY MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 18 ASIA PACIFIC SECURITY MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 19 ASIA PACIFIC OTHER SOLUTION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 20 ASIA PACIFIC OTHER SOLUTION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 21 ASIA PACIFIC CLOUD-BASED CONTACT CENTER SERVICES MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 22 ASIA PACIFIC CLOUD-BASED CONTACT CENTER SERVICES MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 23 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY SERVICE TYPE, 2013 - 2016, USD MILLION
TABLE 24 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY SERVICE TYPE, 2017 - 2023, USD MILLION
TABLE 25 ASIA PACIFIC CLOUD-BASED CONTACT CENTER PROFESSIONAL SERVICES MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 26 ASIA PACIFIC CLOUD-BASED CONTACT CENTER PROFESSIONAL SERVICES MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 27 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MANAGED SERVICES MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 28 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MANAGED SERVICES MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 29 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
TABLE 30 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
TABLE 31 ASIA PACIFIC CALL ROUTING & QUEUING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 32 ASIA PACIFIC CALL ROUTING & QUEUING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 33 ASIA PACIFIC DATA INTEGRATION & RECORDING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 34 ASIA PACIFIC DATA INTEGRATION & RECORDING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 35 ASIA PACIFIC CHAT QUALITY & MONITORING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 36 ASIA PACIFIC CHAT QUALITY & MONITORING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 37 ASIA PACIFIC WORKFORCE OPTIMIZATION CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 38 ASIA PACIFIC WORKFORCE OPTIMIZATION CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 39 ASIA PACIFIC OTHERS CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 40 ASIA PACIFIC OTHERS CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 41 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
TABLE 42 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
TABLE 43 ASIA PACIFIC SMALL & MEDIUM ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 44 ASIA PACIFIC SMALL & MEDIUM ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 45 ASIA PACIFIC LARGE ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 46 ASIA PACIFIC LARGE ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 47 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
TABLE 48 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
TABLE 49 ASIA PACIFIC PRIVATE & HYBRID CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 50 ASIA PACIFIC PRIVATE & HYBRID CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 51 ASIA PACIFIC PUBLIC CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 52 ASIA PACIFIC PUBLIC CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 53 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
TABLE 54 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
TABLE 55 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN BFSI MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 56 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN BFSI MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 57 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN GOVERNMENT & PUBLIC-SECTOR MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 58 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN GOVERNMENT & PUBLIC-SECTOR MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 59 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN HEALTHCARE MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 60 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN HEALTHCARE MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 61 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN MANUFACTURING MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 62 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN MANUFACTURING MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 63 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 64 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 65 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN TELECOM & IT MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 66 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN TELECOM & IT MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 67 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 68 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 69 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN OTHERS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 70 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN OTHERS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 71 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 72 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 73 CHINA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
TABLE 74 CHINA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
TABLE 75 CHINA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
TABLE 76 CHINA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
TABLE 77 CHINA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
TABLE 78 CHINA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
TABLE 79 CHINA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
TABLE 80 CHINA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
TABLE 81 CHINA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
TABLE 82 CHINA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
TABLE 83 CHINA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
TABLE 84 CHINA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
TABLE 85 CHINA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
TABLE 86 CHINA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
TABLE 87 CHINA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
TABLE 88 CHINA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
TABLE 89 JAPAN CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
TABLE 90 JAPAN CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
TABLE 91 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
TABLE 92 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
TABLE 93 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
TABLE 94 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
TABLE 95 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
TABLE 96 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
TABLE 97 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
TABLE 98 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
TABLE 99 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
TABLE 100 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
TABLE 101 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
TABLE 102 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
TABLE 103 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
TABLE 104 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
TABLE 105 INDIA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
TABLE 106 INDIA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
TABLE 107 INDIA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
TABLE 108 INDIA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
TABLE 109 INDIA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
TABLE 110 INDIA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
TABLE 111 INDIA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
TABLE 112 INDIA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
TABLE 113 INDIA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
TABLE 114 INDIA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
TABLE 115 INDIA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
TABLE 116 INDIA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
TABLE 117 INDIA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
TABLE 118 INDIA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
TABLE 119 INDIA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
TABLE 120 INDIA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
TABLE 121 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
TABLE 122 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
TABLE 123 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
TABLE 124 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
TABLE 125 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
TABLE 126 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
TABLE 127 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
TABLE 128 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
TABLE 129 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
TABLE 130 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
TABLE 131 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
TABLE 132 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
TABLE 133 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
TABLE 134 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
TABLE 135 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
TABLE 136 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
TABLE 137 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
TABLE 138 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
TABLE 139 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
TABLE 140 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
TABLE 141 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
TABLE 142 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
TABLE 143 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
TABLE 144 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
TABLE 145 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
TABLE 146 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
TABLE 147 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
TABLE 148 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
TABLE 149 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
TABLE 150 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
TABLE 151 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
TABLE 152 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
TABLE 153 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
TABLE 154 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
TABLE 155 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
TABLE 156 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
TABLE 157 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
TABLE 158 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
TABLE 159 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
TABLE 160 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
TABLE 161 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
TABLE 162 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
TABLE 163 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
TABLE 164 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
TABLE 165 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
TABLE 166 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
TABLE 167 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
TABLE 168 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
TABLE 169 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
TABLE 170 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
TABLE 171 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
TABLE 172 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
TABLE 173 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
TABLE 174 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
TABLE 175 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
TABLE 176 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
TABLE 177 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
TABLE 178 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
TABLE 179 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
TABLE 180 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
TABLE 181 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
TABLE 182 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
TABLE 183 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
TABLE 184 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
TABLE 185 PARTNERSHIPS, COLLABORATIONS AND AGREEMENTS? CLOUD-BASED CONTACT CENTER MARKET
TABLE 186 PRODUCT LAUNCHES ? CLOUD-BASED CONTACT CENTER MARKET
TABLE 187 KEY INFORMATION ? CISCO SYSTEMS, INC.
TABLE 188 KEY INFORMATION ? IBM CORPORATION
TABLE 189 KEY INFORMATION ? ORACLE CORPORATION
TABLE 190 KEY INFORMATION ? NICE LTD.
TABLE 191 KEY INFORMATION ? 8X8, INC.
TABLE 192 KEY INFORMATION ? FIVE9, INC.
TABLE 193 KEY INFORMATION ? NEWVOICEMEDIA
TABLE 194 KEY INFORMATION ? CONNECT FIRST
TABLE 195 KEY INFORMATION ? ASPECT SOFTWARE PARENT, INC.
TABLE 196 KEY INFORMATION ? 3CLOGIC LIST OF FIGURES FIG 1 MARKET BY SOLUTION TYPE FIG 2 MARKET BY DEPLOYMENT TYPE FIG 3 MARKET BY APPLICATION FIG 4 MARKET BY ORGANIZATION SIZES FIG 5 MARKET BY VERTICAL FIG 6 MARKET BY COUNTRY FIG 7 KBV CARDINAL MATRIX