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North America Telecom Order Management Market Size, Share & Industry Analysis Report By Network Type (Wired, and Wireless), By Component (Solution, and Service), By Deployment Mode (Cloud-based, and On-premises), By Organization Size (Large Organization, and Small and Medium Organization), By Country and Growth Forecast, 2025 - 2032

Published Date : 08-Dec-2025

Pages: 188

Report Format: PDF + Excel

The North America Telecom Order Management Market would witness market growth of 10.6% CAGR during the forecast period (2025-2032).

The US market dominated the North America Telecom Order Management Market by Country in 2024, and would continue to be a dominant market till 2032; thereby, achieving a market value of $2,170.1 million by 2032. The Canada market is experiencing a CAGR of 12.4% during (2025 - 2032). Additionally, The Mexico market would exhibit a CAGR of 12% during (2025 - 2032). The US and Canada led the North America Telecom Order Management Market by Country with a market share of 72.2% and 16.3% in 2024.

North America Telecom Order Management Market Size, 2021 - 2032

The North American Telecom Order Management Market has evolved from manual phone systems to a modern digital ecosystem, propelled by regulatory support, operator investments, and OEM innovation. In the early 2000s, broadband expanded, followed by the deployment of LTE and 5G. Order management systems migrated to automated OSS/BSS frameworks championed by companies such as Cisco, Ericsson, and Nokia. As cloud adoption increased, companies like AT&T, Verizon, T-Mobile, Rogers, and Bell adopted microservice- and API-based order platforms to efficiently support FTTH, FWA, IoT, and business services. This digitization has facilitated rapid service activation, real-time orchestration, and ordering from any channel. These advances have established the region as a leader in telecom operations that are rich in automation.

Cloud-native transformation, service complexity driven by 5G, and the widespread use of AI-enabled customer engagement are among the most important trends in the market. To speed up provisioning and improve the customer experience, operators are focusing on automation, integrated product catalogs, and AI chatbots. Telecom companies and big cloud providers work together to handle orders that can grow, while OEMs compete to offer AI-based fulfillment and TM Forum API-compliant frameworks. Order management is becoming more important for competitive differentiation as demand for fiber, private 5G, and digital-first onboarding grows. This is because it supports faster provisioning, seamless self-service, and better operational efficiency across the North American telecom landscape.

Network Type Outlook

Based on Network Type, the market is segmented into Wired, and Wireless. The Wired market segment dominated the Canada Telecom Order Management Market by Network Type is expected to grow at a CAGR of 12.1 % during the forecast period thereby continuing its dominance until 2032. Also, The Wireless market is anticipated to grow as a CAGR of 12.7 % during the forecast period during (2025 - 2032).

Country Telecom Order Management Market Size by Segmentation

Component Outlook

Based on Component, the market is segmented into Solution, and Service. With a compound annual growth rate (CAGR) of 9.3% over the projection period, the Solution Market, dominate the US Telecom Order Management Market by Component in 2024 and would be a prominent market until 2032. The Service market is expected to witness a CAGR of 10.4% during (2025 - 2032).

Free Valuable Insights: The Telecom Order Management Market is Predicted to reach USD 9.79 Billion by 2032, at a CAGR of 11.2%

Country Outlook

The US has the most advanced and competitive telecom market in North America. This is due to nationwide 5G rollouts, rapid fiber expansion, and increasing business connectivity needs. Operators face pressure to process complex orders quickly as service volumes rise. This includes broadband upgrades, mobile plan changes, and IoT deployments. Large companies like AT&T, Verizon, T-Mobile, and cable providers invest in digital transformation. As a result, cloud-native and highly automated order-management systems are essential for smooth provisioning and fulfillment. The need for scalable OMS solutions increases as OSS/BSS upgrades continue, AI-enabled orchestration spreads, and private 5G networks grow in popularity. Overall, order management is vital to operations. It supports customer experience, speed, and service accuracy throughout the U.S. telecom industry.

List of Key Companies Profiled

  • Cognizant Technology Solutions Corporation
  • Ericsson AB
  • IBM Corporation
  • Oracle Corporation
  • Fujitsu Limited
  • Pegasystems, Inc.
  • Cerillion Technologies Limited
  • Wipro Limited
  • Infosys Limited
  • Salesforce, Inc.

North America Telecom Order Management Market Report Segmentation

By Network Type

  • Wired
  • Wireless

By Component

  • Solution
    • Customer Order Management
    • Service Order Management
    • Service Inventory Management
  • Service
    • Integration & Installation Services
    • Consulting
    • Support, Maintenance & Others

By Deployment Mode

  • Cloud-based
  • On-premises

By Organization Size

  • Large Organization
  • Small and Medium Organization

By Country

  • US
  • Canada
  • Mexico
  • Rest of North America
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Telecom Order Management Market, by Network Type
1.4.2 North America Telecom Order Management Market, by Component
1.4.3 North America Telecom Order Management Market, by Deployment Mode
1.4.4 North America Telecom Order Management Market, by Organization Size
1.4.5 North America Telecom Order Management Market, by Country
1.5 Methodology for the research

Chapter 2. Market at a Glance
2.1 Key Highlights

Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario 
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges

Chapter 4. Market Trends – North America Telecom Order Management Market
Chapter 5. State of Competition – North America Telecom Order Management Market
Chapter 6. Value Chain Analysis of Telecom Order Management Market
Chapter 7. Competition Analysis - Global

7.1 Market Share Analysis, 2024
7.2 Porter Five Forces Analysis

Chapter 8. Product Life Cycle – Telecom Order Management Market
Chapter 9. Market Consolidation – Telecom Order Management Market
Chapter 10. Key Customer Criteria – Telecom Order Management Market
Chapter 11. North America Telecom rder Management Market by Network Type

11.1 North America Wired Market by Region
11.2 North America Wireless Market by Region

Chapter 12. North America Telecom Order Management Market by Component
12.1 North America Solution Market by Region
12.2 North America Telecom Order Management Market by Solution Type
12.2.1 North America Customer Order Management Market by Country
12.2.2 North America Service Order Management Market by Country
12.2.3 North America Service Inventory Management Market by Country
12.3 North America Service Market by Region
12.4 North America Telecom Order Management Market by Service Type
12.4.1 North America Integration & Installation Services Market by Country
12.4.2 North America Consulting Market by Country
12.4.3 North America Support, Maintenance & Others Market by Country

Chapter 13. North America Telecom Order Management Market by Deployment Mode
13.1 North America Cloud-based Market by Country
13.2 North America On-premises Market by Country

Chapter 14. North America Telecom Order Management Market by Organization Size
14.1 North America Large Organization Market by Country
14.2 North America Small and Medium Organization Market by Country

Chapter 15. North America Telecom Order Management Market by Country
15.1 US Telecom Order Management Market
15.1.1 US Telecom Order Management Market by Network Type
15.1.2 US Telecom Order Management Market by Component
15.1.2.1 US Telecom Order Management Market by Solution Type
15.1.2.2 US Telecom Order Management Market by Service Type
15.1.3 US Telecom Order Management Market by Deployment Mode
15.1.4 US Telecom Order Management Market by Organization Size
15.2 Canada Telecom Order Management Market
15.2.1 Canada Telecom Order Management Market by Network Type
15.2.2 Canada Telecom Order Management Market by Component
15.2.2.1 Canada Telecom Order Management Market by Solution Type
15.2.2.2 Canada Telecom Order Management Market by Service Type
15.2.3 Canada Telecom Order Management Market by Deployment Mode
15.2.4 Canada Telecom Order Management Market by Organization Size
15.3 Mexico Telecom Order Management Market
15.3.1 Mexico Telecom Order Management Market by Network Type
15.3.2 Mexico Telecom Order Management Market by Component
15.3.2.1 Mexico Telecom Order Management Market by Solution Type
15.3.2.2 Mexico Telecom Order Management Market by Service Type
15.3.3 Mexico Telecom Order Management Market by Deployment Mode
15.3.4 Mexico Telecom Order Management Market by Organization Size
15.4 Rest of North America Telecom Order Management Market
15.4.1 Rest of North America Telecom Order Management Market by Network Type
15.4.2 Rest of North America Telecom Order Management Market by Component
15.4.2.1 Rest of North America Telecom Order Management Market by Solution Type
15.4.2.2 Rest of North America Telecom Order Management Market by Service Type
15.4.3 Rest of North America Telecom Order Management Market by Deployment Mode
15.4.4 Rest of North America Telecom Order Management Market by Organization Size

Chapter 16. Company Profiles
16.1 Cognizant Technology Solutions Corporation
16.1.1 Company overview
16.1.2 Financial Analysis
16.1.3 Segmental and Regional Analysis
16.1.4 SWOT Analysis
16.2 Ericsson AB
16.2.1 Company Overview
16.2.2 Financial Analysis
16.2.3 Segmental and Regional Analysis
16.2.4 Research & Development Expense
16.2.5 SWOT Analysis
16.3 IBM Corporation
16.3.1 Company Overview
16.3.2 Financial Analysis
16.3.3 Regional & Segmental Analysis
16.3.4 Research & Development Expenses
16.3.5 SWOT Analysis
16.4 Oracle Corporation
16.4.1 Company Overview
16.4.2 Financial Analysis
16.4.3 Segmental and Regional Analysis
16.4.4 Research & Development Expense
16.4.5 SWOT Analysis
16.5 Fujitsu Limited
16.5.1 Company Overview
16.5.2 Financial Analysis
16.5.3 Segmental and Regional Analysis
16.5.4 Research & Development Expenses
16.5.5 SWOT Analysis
16.6 Pegasystems, Inc.
16.6.1 Company Overview
16.6.2 Financial Analysis
16.6.3 Regional Analysis
16.6.4 Research & Development Expenses
16.6.5 SWOT Analysis
16.7 Cerillion Technologies Limited
16.7.1 Company Overview
16.7.2 Financial Analysis
16.7.3 Segmental and Regional Analysis
16.7.4 Research & Development Expense
16.8 Wipro Limited
16.8.1 Company Overview
16.8.2 Financial Analysis
16.8.3 Segmental and Regional Analysis
16.8.4 Research & Development Expenses
16.8.5 SWOT Analysis
16.9 Infosys Limited
16.9.1 Company Overview
16.9.2 Financial Analysis
16.9.3 Segmental and Regional Analysis
16.9.4 Research & Development Expense
16.9.5 SWOT Analysis
16.10. Salesforce, Inc.
16.10.1 Company Overview
16.10.2 Financial Analysis
16.10.3 Regional Analysis
16.10.4 Research & Development Expenses
16.10.5 SWOT Analysis
TABLE 1 North America Telecom Order Management Market, 2021 - 2024, USD Million
TABLE 2 North America Telecom Order Management Market, 2025 - 2032, USD Million
TABLE 3 Key Customer Criteria – Telecom Order Management Market
TABLE 4 North America Telecom Order Management Market by Network Type, 2021 - 2024, USD Million
TABLE 5 North America Telecom Order Management Market by Network Type, 2025 - 2032, USD Million
TABLE 6 North America Wired Market by Region, 2021 - 2024, USD Million
TABLE 7 North America Wired Market by Region, 2025 - 2032, USD Million
TABLE 8 North America Wireless Market by Region, 2021 - 2024, USD Million
TABLE 9 North America Wireless Market by Region, 2025 - 2032, USD Million
TABLE 10 North America Telecom Order Management Market by Component, 2021 - 2024, USD Million
TABLE 11 North America Telecom Order Management Market by Component, 2025 - 2032, USD Million
TABLE 12 North America Solution Market by Region, 2021 - 2024, USD Million
TABLE 13 North America Solution Market by Region, 2025 - 2032, USD Million
TABLE 14 North America Telecom Order Management Market by Solution Type, 2021 - 2024, USD Million
TABLE 15 North America Telecom Order Management Market by Solution Type, 2025 - 2032, USD Million
TABLE 16 North America Customer Order Management Market by Country, 2021 - 2024, USD Million
TABLE 17 North America Customer Order Management Market by Country, 2025 - 2032, USD Million
TABLE 18 North America Service Order Management Market by Country, 2021 - 2024, USD Million
TABLE 19 North America Service Order Management Market by Country, 2025 - 2032, USD Million
TABLE 20 North America Service Inventory Management Market by Country, 2021 - 2024, USD Million
TABLE 21 North America Service Inventory Management Market by Country, 2025 - 2032, USD Million
TABLE 22 North America Service Market by Region, 2021 - 2024, USD Million
TABLE 23 North America Service Market by Region, 2025 - 2032, USD Million
TABLE 24 North America Telecom Order Management Market by Service Type, 2021 - 2024, USD Million
TABLE 25 North America Telecom Order Management Market by Service Type, 2025 - 2032, USD Million
TABLE 26 North America Integration & Installation Services Market by Country, 2021 - 2024, USD Million
TABLE 27 North America Integration & Installation Services Market by Country, 2025 - 2032, USD Million
TABLE 28 North America Consulting Market by Country, 2021 - 2024, USD Million
TABLE 29 North America Consulting Market by Country, 2025 - 2032, USD Million
TABLE 30 North America Support, Maintenance & Others Market by Country, 2021 - 2024, USD Million
TABLE 31 North America Support, Maintenance & Others Market by Country, 2025 - 2032, USD Million
TABLE 32 North America Telecom Order Management Market by Deployment Mode, 2021 - 2024, USD Million
TABLE 33 North America Telecom Order Management Market by Deployment Mode, 2025 - 2032, USD Million
TABLE 34 North America Cloud-based Market by Country, 2021 - 2024, USD Million
TABLE 35 North America Cloud-based Market by Country, 2025 - 2032, USD Million
TABLE 36 North America On-premises Market by Country, 2021 - 2024, USD Million
TABLE 37 North America On-premises Market by Country, 2025 - 2032, USD Million
TABLE 38 North America Telecom Order Management Market by Organization Size, 2021 - 2024, USD Million
TABLE 39 North America Telecom Order Management Market by Organization Size, 2025 - 2032, USD Million
TABLE 40 North America Large Organization Market by Country, 2021 - 2024, USD Million
TABLE 41 North America Large Organization Market by Country, 2025 - 2032, USD Million
TABLE 42 North America Small and Medium Organization Market by Country, 2021 - 2024, USD Million
TABLE 43 North America Small and Medium Organization Market by Country, 2025 - 2032, USD Million
TABLE 44 North America Telecom Order Management Market by Country, 2021 - 2024, USD Million
TABLE 45 North America Telecom Order Management Market by Country, 2025 - 2032, USD Million
TABLE 46 US Telecom Order Management Market, 2021 - 2024, USD Million
TABLE 47 US Telecom Order Management Market, 2025 - 2032, USD Million
TABLE 48 US Telecom Order Management Market by Network Type, 2021 - 2024, USD Million
TABLE 49 US Telecom Order Management Market by Network Type, 2025 - 2032, USD Million
TABLE 50 US Telecom Order Management Market by Component, 2021 - 2024, USD Million
TABLE 51 US Telecom Order Management Market by Component, 2025 - 2032, USD Million
TABLE 52 US Telecom Order Management Market by Solution Type, 2021 - 2024, USD Million
TABLE 53 US Telecom Order Management Market by Solution Type, 2025 - 2032, USD Million
TABLE 54 US Telecom Order Management Market by Service Type, 2021 - 2024, USD Million
TABLE 55 US Telecom Order Management Market by Service Type, 2025 - 2032, USD Million
TABLE 56 US Telecom Order Management Market by Deployment Mode, 2021 - 2024, USD Million
TABLE 57 US Telecom Order Management Market by Deployment Mode, 2025 - 2032, USD Million
TABLE 58 US Telecom Order Management Market by Organization Size, 2021 - 2024, USD Million
TABLE 59 US Telecom Order Management Market by Organization Size, 2025 - 2032, USD Million
TABLE 60 Canada Telecom Order Management Market, 2021 - 2024, USD Million
TABLE 61 Canada Telecom Order Management Market, 2025 - 2032, USD Million
TABLE 62 Canada Telecom Order Management Market by Network Type, 2021 - 2024, USD Million
TABLE 63 Canada Telecom Order Management Market by Network Type, 2025 - 2032, USD Million
TABLE 64 Canada Telecom Order Management Market by Component, 2021 - 2024, USD Million
TABLE 65 Canada Telecom Order Management Market by Component, 2025 - 2032, USD Million
TABLE 66 Canada Telecom Order Management Market by Solution Type, 2021 - 2024, USD Million
TABLE 67 Canada Telecom Order Management Market by Solution Type, 2025 - 2032, USD Million
TABLE 68 Canada Telecom Order Management Market by Service Type, 2021 - 2024, USD Million
TABLE 69 Canada Telecom Order Management Market by Service Type, 2025 - 2032, USD Million
TABLE 70 Canada Telecom Order Management Market by Deployment Mode, 2021 - 2024, USD Million
TABLE 71 Canada Telecom Order Management Market by Deployment Mode, 2025 - 2032, USD Million
TABLE 72 Canada Telecom Order Management Market by Organization Size, 2021 - 2024, USD Million
TABLE 73 Canada Telecom Order Management Market by Organization Size, 2025 - 2032, USD Million
TABLE 74 Mexico Telecom Order Management Market, 2021 - 2024, USD Million
TABLE 75 Mexico Telecom Order Management Market, 2025 - 2032, USD Million
TABLE 76 Mexico Telecom Order Management Market by Network Type, 2021 - 2024, USD Million
TABLE 77 Mexico Telecom Order Management Market by Network Type, 2025 - 2032, USD Million
TABLE 78 Mexico Telecom Order Management Market by Component, 2021 - 2024, USD Million
TABLE 79 Mexico Telecom Order Management Market by Component, 2025 - 2032, USD Million
TABLE 80 Mexico Telecom Order Management Market by Solution Type, 2021 - 2024, USD Million
TABLE 81 Mexico Telecom Order Management Market by Solution Type, 2025 - 2032, USD Million
TABLE 82 Mexico Telecom Order Management Market by Service Type, 2021 - 2024, USD Million
TABLE 83 Mexico Telecom Order Management Market by Service Type, 2025 - 2032, USD Million
TABLE 84 Mexico Telecom Order Management Market by Deployment Mode, 2021 - 2024, USD Million
TABLE 85 Mexico Telecom Order Management Market by Deployment Mode, 2025 - 2032, USD Million
TABLE 86 Mexico Telecom Order Management Market by Organization Size, 2021 - 2024, USD Million
TABLE 87 Mexico Telecom Order Management Market by Organization Size, 2025 - 2032, USD Million
TABLE 88 Rest of North America Telecom Order Management Market, 2021 - 2024, USD Million
TABLE 89 Rest of North America Telecom Order Management Market, 2025 - 2032, USD Million
TABLE 90 Rest of North America Telecom Order Management Market by Network Type, 2021 - 2024, USD Million
TABLE 91 Rest of North America Telecom Order Management Market by Network Type, 2025 - 2032, USD Million
TABLE 92 Rest of North America Telecom Order Management Market by Component, 2021 - 2024, USD Million
TABLE 93 Rest of North America Telecom Order Management Market by Component, 2025 - 2032, USD Million
TABLE 94 Rest of North America Telecom Order Management Market by Solution Type, 2021 - 2024, USD Million
TABLE 95 Rest of North America Telecom Order Management Market by Solution Type, 2025 - 2032, USD Million
TABLE 96 Rest of North America Telecom Order Management Market by Service Type, 2021 - 2024, USD Million
TABLE 97 Rest of North America Telecom Order Management Market by Service Type, 2025 - 2032, USD Million
TABLE 98 Rest of North America Telecom Order Management Market by Deployment Mode, 2021 - 2024, USD Million
TABLE 99 Rest of North America Telecom Order Management Market by Deployment Mode, 2025 - 2032, USD Million
TABLE 100 Rest of North America Telecom Order Management Market by Organization Size, 2021 - 2024, USD Million
TABLE 101 Rest of North America Telecom Order Management Market by Organization Size, 2025 - 2032, USD Million
TABLE 102 Key Information – Cognizant Technology Solutions Corporation
TABLE 103 key information – Ericsson AB
TABLE 104 Key Information – IBM Corporation
TABLE 105 Key Information – Oracle Corporation
TABLE 106 Key Information – Fujitsu Limited
TABLE 107 Key Information – Pegasystems Inc.
TABLE 108 Key Information – Cerillion Technologies Limited
TABLE 109 Key Information – Wipro Limited
TABLE 110 Key Information – Infosys Limited
TABLE 111 Key Information – Salesforce, Inc.

List of Figures
FIG 1 Methodology for the research
FIG 2 North America Telecom Order Management Market, 2021 - 2032, USD Million
FIG 3 Key Factors Impacting north America Telecom Order Management Market
FIG 4 Value Chain Analysis of Telecom Order Management Market
FIG 5 Market Share Analysis, 2024
FIG 6 Porter’s Five Forces Analysis – Telecom Order Management Market
FIG 7 Product Life Cycle – Telecom Order Management Market
FIG 8 Market Consolidation – Telecom Order Management Market
FIG 9 Key Customer Criteria – Telecom Order Management Market
FIG 10 North America Telecom Order Management Market share by Network Type, 2024
FIG 11 North America Telecom Order Management Market share by Network Type, 2032
FIG 12 North America Telecom Order Management Market by Network Type, 2021 - 2032, USD Million
FIG 13 North America Telecom Order Management Market share by Component, 2024
FIG 14 North America Telecom Order Management Market share by Component, 2032
FIG 15 North America Telecom Order Management Market by Component, 2021 - 2032, USD Million
FIG 16 North America Telecom Order Management Market share by Deployment Mode, 2024
FIG 17 North America Telecom Order Management Market share by Deployment Mode, 2032
FIG 18 North America Telecom Order Management Market by Deployment Mode, 2021 - 2032, USD Million
FIG 19 North America Telecom Order Management Market share by Organization Size, 2024
FIG 20 North America Telecom Order Management Market share by Organization Size, 2032
FIG 21 North America Telecom Order Management Market by Organization Size, 2021 - 2032, USD Million
FIG 22 North America Telecom Order Management Market share by Country, 2024
FIG 23 North America Telecom Order Management Market share by Country, 2032
FIG 24 North America Telecom Order Management Market by Country, 2021 - 2032, USD Million
FIG 25 Swot analysis: cognizant technology solutions corporation
FIG 26 SWOT Analysis: Ericsson AB
FIG 27 SWOT Analysis: IBM Corporation
FIG 28 SWOT Analysis: Oracle Corporation
FIG 29 Swot analysis: Fujitsu Limited
FIG 30 SWOT Analysis: Pegasystems, Inc.
FIG 31 SWOT Analysis: Wipro Limited
FIG 32 SWOT Analysis: Infosys Limited
FIG 33 SWOT Analysis: Salesforce, Inc.

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