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North America Conversational AI Market By Component (Platform and Services), By Technology (Natural Language Processing (NLP), Automated Speech Recognition, Deep Learning and Others), By Deployment Type (Cloud and On-premise), By Type (Chatbots and Intelligent Virtual Assistant (IVA)), By End User (Retail & eCommerce, BFSI, Travel & Hospitality, Healthcare, Telecom, Media & Entertainment, and Others), By Country, Opportunity Analysis and Industry Forecast, 2021 - 2027

Published Date : 18-Nov-2021

Pages: 128

Formats: PDF

The North America Conversational AI Market would witness market growth of 15.2% CAGR during the forecast period (2021-2027).

The integration of natural language processing with the machine learning solutions like conversational bots and virtual agents that can help in communicating with users is known as conversational AI. In addition, conversational AI technology is developed to utilize a huge amount of data, machine learning, and natural language processing to assist virtual agents to copy human interactions and text inputs to understand their meanings in different languages.

Additionally, conversational AI is widely utilized in integration with intelligent virtual agents or chatbots in order to communicate with a complicated system in a rapid and trusted manner. Moreover, applied conversational AI needs the integration of art and science to develop a digital application, which includes context, relevance, and personalization within a conversation between humans and computers.

Furthermore, machine learning (ML) technology with natural language processing (NLP) NLP is developed to flow into a consistent loop with ML processes to consistently improve AI algorithms. Afterward, machine algorithms improve their response quality over time with advancement in the learning process.

The increasing interest of the companies in chatbots to provide efficient customer services would support the growth of the regional market. Conversational AI can handle and solve customer requests and queries rapidly, cheaply, and constantly. In addition, the rising popularity of messaging technology has surged the growth of messaging services utilizing conversational AI in the region. Along with that, the number of companies and individuals utilizing voice assistance-based devices is surging swiftly in the US, thereby boosting the demand for conversational AI in the regional market.

People in the US are highly utilizing voice search features than texting on their smart speakers, smartphones, and other gadgets. The growing popularity of voice-based search in the region has propelled the growth of regional conversational AI. The presence of various key market players in this region is estimated to support the growth of the regional market over the forecast period.

The US market dominated the North America Conversational AI Services Market by Country 2020, and would continue to be a dominant market till 2027; thereby, achieving a market value of $1,352.9 million by 2027. The Canada market is experiencing a CAGR of 20.1% during (2021 - 2027). Additionally, The Mexico market would witness a CAGR of 19% during (2021 - 2027).

Based on Component, the market is segmented into Platform and Services. Based on Technology, the market is segmented into Natural Language Processing (NLP), Automated Speech Recognition, Deep Learning and Others. Based on Deployment Type, the market is segmented into Cloud and On-premise. Based on Type, the market is segmented into Chatbots and Intelligent Virtual Assistant (IVA). Based on End User, the market is segmented into Retail & eCommerce, BFSI, Travel & Hospitality, Healthcare, Telecom, Media & Entertainment, and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.

Free Valuable Insights: The Global Conversational AI Market is Estimated to reach $15.6 Billion by 2027, at a CAGR of 16.8%

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Microsoft Corporation, Baidu, Inc., IBM Corporation, SAP SE, Oracle Corporation, Google, Inc., Amazon.com, Inc., Artificial Solutions, Conversica, Inc. and Inbenta Technologies, Inc.

Scope of the Study

Market Segments Covered in the Report:

By Component

  • Platform
  • Services

By Technology

  • Natural Language Processing (NLP)
  • Automated Speech Recognition
  • Deep Learning
  • Others

By Deployment Type

  • Cloud
  • On-premise

By Type

  • Chatbots
  • Intelligent Virtual Assistant (IVA)

By End User

  • Retail & eCommerce
  • BFSI
  • Travel & Hospitality
  • Healthcare
  • Telecom
  • Media & Entertainment
  • Others

By Country

  • US
  • Canada
  • Mexico
  • Rest of North America

Key Market Players

List of Companies Profiled in the Report:

  • Microsoft Corporation
  • Baidu, Inc.
  • IBM Corporation
  • SAP SE
  • Oracle Corporation
  • Google, Inc.
  • Amazon.com, Inc.
  • Artificial Solutions
  • Conversica, Inc.
  • Inbenta Technologies, Inc.
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Conversational AI Market, by Component
1.4.2 North America Conversational AI Market, by Technology
1.4.3 North America Conversational AI Market, by Deployment Type
1.4.4 North America Conversational AI Market, by Type
1.4.5 North America Conversational AI Market, by End User
1.4.6 North America Conversational AI Market, by Country
1.5 Methodology for the research

Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1.1 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints

Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.2.4 Geographical Expansions
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2017-2021)
3.3.2 Key Strategic Move: (Product Launches and Product Expansions: 2017, Apr – 2021, Sep) Leading Players

Chapter 4. North America Conversational AI Market by Component
4.1 North America Conversational AI Platform Market by Country
4.2 North America Conversational AI Services Market by Country

Chapter 5. North America Conversational AI Market by Technology
5.1 North America Conversational AI Natural Language Processing (NLP) Market by Country
5.2 North America Conversational AI Automated Speech Recognition Market by Country
5.3 North America Conversational AI Deep Learning Market by Country
5.4 North America Machine Learning Conversational AI Market by Country

Chapter 6. North America Conversational AI Market by Deployment Type
6.1 North America Cloud Conversational AI Market by Country
6.2 North America On-premise Conversational AI Market by Country

Chapter 7. North America Conversational AI Market by Type
7.1 North America Chatbots Conversational AI Market by Country
7.2 North America Intelligent Virtual Assistant (IVA) Conversational AI Market by Country

Chapter 8. North America Conversational AI Market by End User
8.1 North America Retail & eCommerce Conversational AI Market by Country
8.2 North America BFSI Conversational AI Market by Country
8.3 North America Travel & Hospitality Conversational AI Market by Country
8.4 North America Healthcare Conversational AI Market by Country
8.5 North America Telecom Conversational AI Market by Country
8.6 North America Media & Entertainment Conversational AI Market by Country
8.7 North America Others Conversational AI Market by Country

Chapter 9. North America Conversational AI Market by Country
9.1 US Conversational AI Market
9.1.1 US Conversational AI Market by Component
9.1.2 US Conversational AI Market by Technology
9.1.3 US Conversational AI Market by Deployment Type
9.1.4 US Conversational AI Market by Type
9.1.5 US Conversational AI Market by End User
9.2 Canada Conversational AI Market
9.2.1 Canada Conversational AI Market by Component
9.2.2 Canada Conversational AI Market by Technology
9.2.3 Canada Conversational AI Market by Deployment Type
9.2.4 Canada Conversational AI Market by Type
9.2.5 Canada Conversational AI Market by End User
9.3 Mexico Conversational AI Market
9.3.1 Mexico Conversational AI Market by Component
9.3.2 Mexico Conversational AI Market by Technology
9.3.3 Mexico Conversational AI Market by Deployment Type
9.3.4 Mexico Conversational AI Market by Type
9.3.5 Mexico Conversational AI Market by End User
9.4 Rest of North America Conversational AI Market
9.4.1 Rest of North America Conversational AI Market by Component
9.4.2 Rest of North America Conversational AI Market by Technology
9.4.3 Rest of North America Conversational AI Market by Deployment Type
9.4.4 Rest of North America Conversational AI Market by Type
9.4.5 Rest of North America Conversational AI Market by End User

Chapter 10. Company Profiles
10.1 Microsoft Corporation
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expenses
10.1.1 Recent strategies and developments:
10.1.1.1 Partnerships, Collaborations, and Agreements:
10.1.1.2 Acquisition and Mergers:
10.1.2 SWOT Analysis
10.2 Baidu, Inc.
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Segmental Analysis
10.2.4 Research & Development Expenses
10.2.5 Recent strategies and developments:
10.2.5.1 Partnerships, Collaborations, and Agreements:
10.2.5.2 Acquisition and Mergers:
10.2.5.3 Product Launches and Product Expansions:
10.2.6 SWOT Analysis
10.3 IBM Corporation
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Regional & Segmental Analysis
10.3.4 Research & Development Expenses
10.3.5 Recent strategies and developments:
10.3.5.1 Partnerships, Collaborations, and Agreements:
10.3.5.2 Product Launches and Product Expansions:
10.3.6 SWOT Analysis
10.4 SAP SE
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.4.4 Research & Development Expense
10.4.5 Recent strategies and developments:
10.4.5.1 Acquisition and Mergers:
10.4.5.2 Product Launches and Product Expansions:
10.4.6 SWOT Analysis
10.5 Oracle Corporation
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Segmental and Regional Analysis
10.5.4 Research & Development Expense
10.5.5 Recent strategies and developments:
10.5.5.1 Partnerships, Collaborations, and Agreements:
10.5.5.2 Product Launches and Product Expansions:
10.5.6 SWOT Analysis
10.6 Google, Inc.
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Segmental and Regional Analysis
10.6.4 Research & Development Expense
10.6.5 Recent strategies and developments:
10.6.5.1 Partnerships, Collaborations, and Agreements:
10.6.5.2 Product launches and Product Expansions:
10.6.6 SWOT Analysis
10.7 Amazon.com, Inc.
10.7.1 Company Overview
10.7.2 Financial Analysis
10.7.3 Segmental and Regional Analysis
10.7.4 Recent strategies and developments:
10.7.4.1 Product Launches and Product Expansions:
10.7.5 SWOT Analysis
10.8 Artificial Solutions
10.8.1 Company Overview
10.8.2 Financial Analysis
10.8.3 Regional Analysis
10.8.4 Recent strategies and developments:
10.8.4.1 Partnerships, Collaborations, and Agreements:
10.8.4.2 Product Launches and Product Expansions:
10.9 Conversica, Inc.
10.9.1 Company Overview
10.9.2 Recent strategies and developments:
10.9.2.1 Acquisition and Mergers:
10.9.2.2 Product Launches and Product Expansions:
10.9.2.3 Geographical Expansions:
10.10. Inbenta technologies, Inc.
10.10.1 Company Overview
10.10.2 Recent strategies and developments:
10.10.2.1 Partnerships, Collaborations, and Agreements:
10.10.2.2 Product Launches and Product Expansions:
10.10.2.3 Geographical Expansions:
TABLE 1 North America Conversational AI Market, 2017 - 2020, USD Million
TABLE 2 North America Conversational AI Market, 2021 - 2027, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Conversational AI Market
TABLE 4 Product Launches And Product Expansions– Conversational AI Market
TABLE 5 Acquisition and Mergers– Conversational AI Market
TABLE 6 Geographical Expansions– Conversational AI Market
TABLE 7 North America Conversational AI Market by Component, 2017 - 2020, USD Million
TABLE 8 North America Conversational AI Market by Component, 2021 - 2027, USD Million
TABLE 9 North America Conversational AI Platform Market by Country, 2017 - 2020, USD Million
TABLE 10 North America Conversational AI Platform Market by Country, 2021 - 2027, USD Million
TABLE 11 North America Conversational AI Services Market by Country, 2017 - 2020, USD Million
TABLE 12 North America Conversational AI Services Market by Country, 2021 - 2027, USD Million
TABLE 13 North America Conversational AI Market by Technology, 2017 - 2020, USD Million
TABLE 14 North America Conversational AI Market by Technology, 2021 - 2027, USD Million
TABLE 15 North America Conversational AI Natural Language Processing (NLP) Market by Country, 2017 - 2020, USD Million
TABLE 16 North America Conversational AI Natural Language Processing (NLP) Market by Country, 2021 - 2027, USD Million
TABLE 17 North America Conversational AI Automated Speech Recognition Market by Country, 2017 - 2020, USD Million
TABLE 18 North America Conversational AI Automated Speech Recognition Market by Country, 2021 - 2027, USD Million
TABLE 19 North America Conversational AI Deep Learning Market by Country, 2017 - 2020, USD Million
TABLE 20 North America Conversational AI Deep Learning Market by Country, 2021 - 2027, USD Million
TABLE 21 North America Machine Learning Conversational AI Market by Country, 2017 - 2020, USD Million
TABLE 22 North America Machine Learning Conversational AI Market by Country, 2021 - 2027, USD Million
TABLE 23 North America Conversational AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 24 North America Conversational AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 25 North America Cloud Conversational AI Market by Country, 2017 - 2020, USD Million
TABLE 26 North America Cloud Conversational AI Market by Country, 2021 - 2027, USD Million
TABLE 27 North America On-premise Conversational AI Market by Country, 2017 - 2020, USD Million
TABLE 28 North America On-premise Conversational AI Market by Country, 2021 - 2027, USD Million
TABLE 29 North America Conversational AI Market by Type, 2017 - 2020, USD Million
TABLE 30 North America Conversational AI Market by Type, 2021 - 2027, USD Million
TABLE 31 North America Chatbots Conversational AI Market by Country, 2017 - 2020, USD Million
TABLE 32 North America Chatbots Conversational AI Market by Country, 2021 - 2027, USD Million
TABLE 33 North America Intelligent Virtual Assistant (IVA) Conversational AI Market by Country, 2017 - 2020, USD Million
TABLE 34 North America Intelligent Virtual Assistant (IVA) Conversational AI Market by Country, 2021 - 2027, USD Million
TABLE 35 North America Conversational AI Market by End User, 2017 - 2020, USD Million
TABLE 36 North America Conversational AI Market by End User, 2021 - 2027, USD Million
TABLE 37 North America Retail & eCommerce Conversational AI Market by Country, 2017 - 2020, USD Million
TABLE 38 North America Retail & eCommerce Conversational AI Market by Country, 2021 - 2027, USD Million
TABLE 39 North America BFSI Conversational AI Market by Country, 2017 - 2020, USD Million
TABLE 40 North America BFSI Conversational AI Market by Country, 2021 - 2027, USD Million
TABLE 41 North America Travel & Hospitality Conversational AI Market by Country, 2017 - 2020, USD Million
TABLE 42 North America Travel & Hospitality Conversational AI Market by Country, 2021 - 2027, USD Million
TABLE 43 North America Healthcare Conversational AI Market by Country, 2017 - 2020, USD Million
TABLE 44 North America Healthcare Conversational AI Market by Country, 2021 - 2027, USD Million
TABLE 45 North America Telecom Conversational AI Market by Country, 2017 - 2020, USD Million
TABLE 46 North America Telecom Conversational AI Market by Country, 2021 - 2027, USD Million
TABLE 47 North America Media & Entertainment Conversational AI Market by Country, 2017 - 2020, USD Million
TABLE 48 North America Media & Entertainment Conversational AI Market by Country, 2021 - 2027, USD Million
TABLE 49 North America Others Conversational AI Market by Country, 2017 - 2020, USD Million
TABLE 50 North America Others Conversational AI Market by Country, 2021 - 2027, USD Million
TABLE 51 North America Conversational AI Market by Country, 2017 - 2020, USD Million
TABLE 52 North America Conversational AI Market by Country, 2021 - 2027, USD Million
TABLE 53 US Conversational AI Market, 2017 - 2020, USD Million
TABLE 54 US Conversational AI Market, 2021 - 2027, USD Million
TABLE 55 US Conversational AI Market by Component, 2017 - 2020, USD Million
TABLE 56 US Conversational AI Market by Component, 2021 - 2027, USD Million
TABLE 57 US Conversational AI Market by Technology, 2017 - 2020, USD Million
TABLE 58 US Conversational AI Market by Technology, 2021 - 2027, USD Million
TABLE 59 US Conversational AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 60 US Conversational AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 61 US Conversational AI Market by Type, 2017 - 2020, USD Million
TABLE 62 US Conversational AI Market by Type, 2021 - 2027, USD Million
TABLE 63 US Conversational AI Market by End User, 2017 - 2020, USD Million
TABLE 64 US Conversational AI Market by End User, 2021 - 2027, USD Million
TABLE 65 Canada Conversational AI Market, 2017 - 2020, USD Million
TABLE 66 Canada Conversational AI Market, 2021 - 2027, USD Million
TABLE 67 Canada Conversational AI Market by Component, 2017 - 2020, USD Million
TABLE 68 Canada Conversational AI Market by Component, 2021 - 2027, USD Million
TABLE 69 Canada Conversational AI Market by Technology, 2017 - 2020, USD Million
TABLE 70 Canada Conversational AI Market by Technology, 2021 - 2027, USD Million
TABLE 71 Canada Conversational AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 72 Canada Conversational AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 73 Canada Conversational AI Market by Type, 2017 - 2020, USD Million
TABLE 74 Canada Conversational AI Market by Type, 2021 - 2027, USD Million
TABLE 75 Canada Conversational AI Market by End User, 2017 - 2020, USD Million
TABLE 76 Canada Conversational AI Market by End User, 2021 - 2027, USD Million
TABLE 77 Mexico Conversational AI Market, 2017 - 2020, USD Million
TABLE 78 Mexico Conversational AI Market, 2021 - 2027, USD Million
TABLE 79 Mexico Conversational AI Market by Component, 2017 - 2020, USD Million
TABLE 80 Mexico Conversational AI Market by Component, 2021 - 2027, USD Million
TABLE 81 Mexico Conversational AI Market by Technology, 2017 - 2020, USD Million
TABLE 82 Mexico Conversational AI Market by Technology, 2021 - 2027, USD Million
TABLE 83 Mexico Conversational AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 84 Mexico Conversational AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 85 Mexico Conversational AI Market by Type, 2017 - 2020, USD Million
TABLE 86 Mexico Conversational AI Market by Type, 2021 - 2027, USD Million
TABLE 87 Mexico Conversational AI Market by End User, 2017 - 2020, USD Million
TABLE 88 Mexico Conversational AI Market by End User, 2021 - 2027, USD Million
TABLE 89 Rest of North America Conversational AI Market, 2017 - 2020, USD Million
TABLE 90 Rest of North America Conversational AI Market, 2021 - 2027, USD Million
TABLE 91 Rest of North America Conversational AI Market by Component, 2017 - 2020, USD Million
TABLE 92 Rest of North America Conversational AI Market by Component, 2021 - 2027, USD Million
TABLE 93 Rest of North America Conversational AI Market by Technology, 2017 - 2020, USD Million
TABLE 94 Rest of North America Conversational AI Market by Technology, 2021 - 2027, USD Million
TABLE 95 Rest of North America Conversational AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 96 Rest of North America Conversational AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 97 Rest of North America Conversational AI Market by Type, 2017 - 2020, USD Million
TABLE 98 Rest of North America Conversational AI Market by Type, 2021 - 2027, USD Million
TABLE 99 Rest of North America Conversational AI Market by End User, 2017 - 2020, USD Million
TABLE 100 Rest of North America Conversational AI Market by End User, 2021 - 2027, USD Million
TABLE 101 key information – Microsoft Corporation
TABLE 102 Key Information – Baidu, Inc.
TABLE 103 Key information – IBM Corporation
TABLE 104 Key Information – SAP SE
TABLE 105 Key Information – Oracle Corporation
TABLE 106 Key Information – Google, Inc.
TABLE 107 Key Information – Amazon.com, Inc.
TABLE 108 Key Information – Artificial Solutions
TABLE 109 Key Information – Conversica, Inc.
TABLE 110 Key Information – Inbenta Technologies, Inc.

List of Figures
FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Key Leading Strategies: Percentage Distribution (2017-2021)
FIG 4 Key Strategic Move: (Product Launches and Product Expansions : 2017, Apr – 2021, Sep) Leading Players
FIG 5 Recent strategies and developments: Microsoft Corporation
FIG 6 SWOT Analysis: Microsoft Corporation
FIG 7 Recent strategies and developments: Baidu, Inc.
FIG 8 Swot analysis: Baidu, inc.
FIG 9 Recent strategies and developments: IBM Corporation
FIG 10 Swot analysis: IBM Corporation
FIG 11 SWOT Analysis: SAP SE
FIG 12 Recent strategies and developments: Oracle Corporation
FIG 13 SWOT analysis: Oracle Corporation
FIG 14 Recent strategies and developments: Google, Inc.
FIG 15 SWOT Analysis: Alphabet Inc. (Google Inc.)
FIG 16 SWOT analysis: Amazon.com, Inc.
FIG 17 Recent strategies and developments: Artificial Solutions
FIG 18 Recent strategies and developments: Conversica, Inc.
FIG 19 Recent strategies and developments: Inbenta Technologies, Inc.

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