North America Contact Center Software Market By Component Type (Solution - Computer Telephony Integration & IVRS Solution, Automatic Call Distribution & Dialers, Reporting & Analytics, Workforce Optimization, Security; Services - Professional, Managed), Organization Size (Small & Medium Enterprises, Large Enterprises), Deployment Mode (Hosted Deployment, On Premise), Vertical

The North America Contact Center Software Market would witness market growth of 12.6% CAGR during the forecast period (2018-2024). Customer collaboration software has made better interaction with existing and potential customers. The technology helps in building long-term relationships with customers and also upgrades product quality through customer feedback. Extensive usage of IVRs and self-service portals to address queries and issues has changed the business process automation technology. Prior to the advent of cloud-based solutions, on-premise solution was the most preferred option. Better and affordable internet connections would contribute to the growth of hosted deployment of contact center solutions. Based on the component type, the Contact Center Software market is segmented into Solution and Services. The solution market is further segmented into Computer Telephony Integration & IVRS, Automatic Call Distribution & Dialers, Reporting & Analytics, Workforce Optimization, Security and Others.

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The Services market is segmented into Professional and Managed Services. Based on the Organization Size, the market is segmented into Small & Medium Enterprises and Large Enterprises. Based on Deployment Type, the market is segmented into Hosted and On-Premise. The verticals covered under the report include BFSI, Government & Public Sector, Healthcare, Manufacturing, Retail & Consumer Goods, Telecom & IT, Media & Entertainment and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America. The market research report covers the analysis of key stake holders of the market.

Key companies profiled in the report include Cisco Systems, Inc., IBM Corporation, Oracle Corporation, NICE Ltd., 8x8, Inc., Aspect Software Parent, Inc., 3Clogic, Avaya, Verizon Communications, Inc., and BT Group.

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Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Contact Center Software Market, by Component Type
1.4.2 North America Contact Center Software Market, by Organization Size
1.4.3 North America Contact Center Software Market, by Deployment Mode
1.4.4 North America Contact Center Software Market, by Vertical
1.4.5 North America Contact Center Software Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Market Composition and Scenario
2.1.3 Players outlook in the Industry
2.2 Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. North America Contact Center Software Market
3.1 North America Contact Center Software Market by Type
3.1.1 Overview and Market Scenario
3.1.2 North America Contact Center Software Solution Market by Country
3.1.3 North America Contact Center Software Market by Solution Type
3.1.3.1 Market Overview and Scenario
3.1.3.2 North America Computer Telephony Integration & IVRS Solution Market by Country
3.1.3.3 North America Automatic Call Distribution & Dialers Market by Country
3.1.3.4 North America Reporting & Analytics Market by Country
3.1.3.5 North America Workforce Optimization Market by Country
3.1.3.6 North America Security Market by Country
3.1.3.7 North America Other Solution Market by Country
3.1.4 North America Contact Center Software Services Market by Country
3.1.5 North America Contact Center Software Market by Service Type
3.1.5.1 North America Contact Center Software Professional Services Market by Country
3.1.5.2 North America Contact Center Software Managed Services Market by Country
Chapter 4. North America Contact Center Software Market by Organization Size
4.1.1 Overview and Market Scenario
4.1.2 North America Small & Medium Enterprises Contact Center Software Market by Country
4.1.3 North America Large Enterprises Contact Center Software Market by Country
Chapter 5. North America Contact Center Software Market by Deployment Type
5.1.1 Overview and Market Scenario
5.1.2 North America Hosted Deployment Contact Center Software Market by Country
5.1.3 North America On Premise Deployment Contact Center Software Market by Country
Chapter 6. North America Contact Center Software Market by Vertical
6.1.1 Overview and Market Scenario
6.1.2 North America Contact Center Software in BFSI Market by Country
6.1.3 North America Contact Center Software in Government & Public Sector Market by Country
6.1.4 North America Contact Center Software in Healthcare Market by Country
6.1.5 North America Contact Center Software in Manufacturing Market by Country
6.1.6 North America Contact Center Software in Retail & Consumer Goods Market by Country
6.1.7 North America Contact Center Software in Telecom & IT Market by Country
6.1.8 North America Contact Center Software in Media & Entertainment Market by Country
6.1.9 North America Contact Center Software in Others Market by Country
Chapter 7. North America Contact Center Software Market by Country
7.1 Overview and Market Scenario
7.2 US Contact Center Software Market
7.2.1 US Contact Center Software Market by Type
7.2.1.1 US Contact Center Software Market by Solution Type
7.2.1.2 US Contact Center Software Market by Services Type
7.2.2 US Contact Center Software Market by Organization Size
7.2.3 US Contact Center Software Market by Deployment Type
7.2.4 US Contact Center Software Market by Vertical
7.3 Canada Contact Center Software Market
7.3.1 Canada Contact Center Software Market by Type
7.3.1.1 Canada Contact Center Software Market by Solution Type
7.3.1.2 Canada Contact Center Software Market by Services Type
7.3.2 Canada Contact Center Software Market by Organization Size
7.3.3 Canada Contact Center Software Market by Deployment Type
7.3.4 Canada Contact Center Software Market by Vertical
7.4 Mexico Contact Center Software Market
7.4.1 Mexico Contact Center Software Market by Type
7.4.1.1 Mexico Contact Center Software Market by Solution Type
7.4.1.2 Mexico Contact Center Software Market by Services Type
7.4.2 Mexico Contact Center Software Market by Organization Size
7.4.3 Mexico Contact Center Software Market by Deployment Type
7.4.4 Mexico Contact Center Software Market by Vertical
7.5 Rest of North America Contact Center Software Market
7.5.1 Rest of North America Contact Center Software Market by Type
7.5.1.1 Rest of North America Contact Center Software Market by Solution Type
7.5.1.2 Rest of North America Contact Center Software Market by Services Type
7.5.2 Rest of North America Contact Center Software Market by Organization Size
7.5.3 Rest of North America Contact Center Software Market by Deployment Type
7.5.4 Rest of North America Contact Center Software Market by Vertical
Chapter 8. Competitive Study
8.1 KBV Cardinal Matrix
8.2 Recent Industry Wide Strategic Developments
8.2.1 Partnerships, Collaborations and Agreements
8.2.2 Product Launches
8.2.3 Mergers & Acquisitions
Chapter 9. Company Profiles
9.1 Cisco Systems, Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.4 Research & Development Expense
9.1.5 Strategies at a Glance
9.1.5.1 Mergers & Acquisitions
9.1.5.2 Partnerships, Collaborations, and Agreements
9.1.5.3 Product Launch
9.2 IBM Corporation
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expense
9.3 Oracle Corporation
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Segmental and Regional Analysis
9.3.4 Research & Development Expense
9.4 NICE Ltd.
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Segmental and Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Strategies at a Glance
9.4.5.1 Product Launch
9.5 8x8, Inc.
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Regional Analysis
9.5.4 Research & Development Expense
9.5.5 Strategies at a Glance
9.5.5.1 Product Launch
9.5.5.2 Partnerships, Collaborations, and Agreements
9.6 Aspect Software Parent, Inc.
9.6.1 Company Overview
9.6.2 Strategies at a Glance
9.6.2.1 Partnerships, Collaborations, and Agreements
9.6.2.2 Product Launch
9.7 3Clogic
9.7.1 Company Overview
9.7.2 Strategies at a Glance
9.7.2.1 Partnerships, Collaborations, and Agreements
9.7.2.2 Product Launch
9.8 Avaya
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Segmental and Regional Analysis
9.8.4 Research & Development Expense
9.9 Verizon Communications, Inc.
9.9.1 Company Overview
9.9.2 Financial Analysis
9.9.3 Segmental and Regional Analysis
9.1 BT Group
9.10.1 Company Overview
9.10.2 Financial Analysis
9.10.3 Segmental and Regional Analysis
9.10.4 Research & Development Expense

TABLE 1 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
TABLE 2 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
TABLE 3 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
TABLE 4 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
TABLE 5 NORTH AMERICA CONTACT CENTER SOFTWARE SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 6 NORTH AMERICA CONTACT CENTER SOFTWARE SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 7 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
TABLE 8 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
TABLE 9 NORTH AMERICA COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 10 NORTH AMERICA COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 11 NORTH AMERICA AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 12 NORTH AMERICA AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 13 NORTH AMERICA REPORTING & ANALYTICS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 14 NORTH AMERICA REPORTING & ANALYTICS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 15 NORTH AMERICA WORKFORCE OPTIMIZATION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 16 NORTH AMERICA WORKFORCE OPTIMIZATION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 17 NORTH AMERICA SECURITY MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 18 NORTH AMERICA SECURITY MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 19 NORTH AMERICA OTHER SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 20 NORTH AMERICA OTHER SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 21 NORTH AMERICA CONTACT CENTER SOFTWARE SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 22 NORTH AMERICA CONTACT CENTER SOFTWARE SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 23 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY SERVICE TYPE, 2014 - 2017, USD MILLION
TABLE 24 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY SERVICE TYPE, 2018 - 2024, USD MILLION
TABLE 25 NORTH AMERICA CONTACT CENTER SOFTWARE PROFESSIONAL SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 26 NORTH AMERICA CONTACT CENTER SOFTWARE PROFESSIONAL SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 27 NORTH AMERICA CONTACT CENTER SOFTWARE MANAGED SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 28 NORTH AMERICA CONTACT CENTER SOFTWARE MANAGED SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 29 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
TABLE 30 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
TABLE 31 NORTH AMERICA SMALL & MEDIUM ENTERPRISES CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 32 NORTH AMERICA SMALL & MEDIUM ENTERPRISES CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 33 NORTH AMERICA LARGE ENTERPRISES CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 34 NORTH AMERICA LARGE ENTERPRISES CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 35 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 36 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 37 NORTH AMERICA HOSTED DEPLOYMENT CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 38 NORTH AMERICA HOSTED DEPLOYMENT CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 39 NORTH AMERICA ON PREMISE DEPLOYMENT CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 40 NORTH AMERICA ON PREMISE DEPLOYMENT CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 41 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 42 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 43 NORTH AMERICA CONTACT CENTER SOFTWARE IN BFSI MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 44 NORTH AMERICA CONTACT CENTER SOFTWARE IN BFSI MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 45 NORTH AMERICA CONTACT CENTER SOFTWARE IN GOVERNMENT & PUBLIC SECTOR MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 46 NORTH AMERICA CONTACT CENTER SOFTWARE IN GOVERNMENT & PUBLIC SECTOR MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 47 NORTH AMERICA CONTACT CENTER SOFTWARE IN HEALTHCARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 48 NORTH AMERICA CONTACT CENTER SOFTWARE IN HEALTHCARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 49 NORTH AMERICA CONTACT CENTER SOFTWARE IN MANUFACTURING MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 50 NORTH AMERICA CONTACT CENTER SOFTWARE IN MANUFACTURING MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 51 NORTH AMERICA CONTACT CENTER SOFTWARE IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 52 NORTH AMERICA CONTACT CENTER SOFTWARE IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 53 NORTH AMERICA CONTACT CENTER SOFTWARE IN TELECOM & IT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 54 NORTH AMERICA CONTACT CENTER SOFTWARE IN TELECOM & IT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 55 NORTH AMERICA CONTACT CENTER SOFTWARE IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 56 NORTH AMERICA CONTACT CENTER SOFTWARE IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 57 NORTH AMERICA CONTACT CENTER SOFTWARE IN OTHERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 58 NORTH AMERICA CONTACT CENTER SOFTWARE IN OTHERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 59 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
TABLE 60 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
TABLE 61 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 62 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 63 US CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
TABLE 64 US CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
TABLE 65 US CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
TABLE 66 US CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
TABLE 67 US CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
TABLE 68 US CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
TABLE 69 US CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
TABLE 70 US CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
TABLE 71 US CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
TABLE 72 US CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
TABLE 73 US CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 74 US CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 75 US CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 76 US CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 77 CANADA CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
TABLE 78 CANADA CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
TABLE 79 CANADA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
TABLE 80 CANADA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
TABLE 81 CANADA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
TABLE 82 CANADA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
TABLE 83 CANADA CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
TABLE 84 CANADA CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
TABLE 85 CANADA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
TABLE 86 CANADA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
TABLE 87 CANADA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 88 CANADA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 89 CANADA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 90 CANADA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 91 MEXICO CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
TABLE 92 MEXICO CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
TABLE 93 MEXICO CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
TABLE 94 MEXICO CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
TABLE 95 MEXICO CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
TABLE 96 MEXICO CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
TABLE 97 MEXICO CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
TABLE 98 MEXICO CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
TABLE 99 MEXICO CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
TABLE 100 MEXICO CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
TABLE 101 MEXICO CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 102 MEXICO CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 103 MEXICO CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 104 MEXICO CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 105 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
TABLE 106 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
TABLE 107 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
TABLE 108 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
TABLE 109 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
TABLE 110 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
TABLE 111 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
TABLE 112 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
TABLE 113 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
TABLE 114 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
TABLE 115 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 116 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 117 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 118 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 119 PARTNERSHIPS, COLLABORATIONS AND AGREEMENTS? CLOUD-BASED CONTACT CENTER MARKET
TABLE 120 PRODUCT LAUNCHES ? CLOUD-BASED CONTACT CENTER MARKET
TABLE 121 KEY INFORMATION ? CISCO SYSTEMS, INC.
TABLE 122 KEY INFORMATION ? IBM CORPORATION
TABLE 123 KEY INFORMATION ? ORACLE CORPORATION
TABLE 124 KEY INFORMATION ? NICE LTD.
TABLE 125 KEY INFORMATION ? 8X8, INC.
TABLE 126 KEY INFORMATION ? ASPECT SOFTWARE PARENT, INC.
TABLE 127 KEY INFORMATION ? 3CLOGIC
TABLE 128 KEY INFORMATION ? AVAYA
TABLE 129 KEY INFORMATION - VERIZON COMMUNICATIONS,INC.
TABLE 130 KEY INFORMATION - BT GROUP LIST OF FIGURES FIG 1 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2024 FIG 2 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 ? 2024 FIG 3 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2024 FIG 4 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 ? 2024 FIG 5 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2024 FIG 6 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2024 FIG 7 KBV CARDINAL MATRIX