The North America Cloud IT Service Management (ITSM) Market would witness market growth of 18.9% CAGR during the forecast period (2019-2025). IT service management is a way of implementing, managing, and providing IT services to meet the needs of an organization. It guarantees that a suitable mix of people, processes and technology is in place to provide value. Implementation of ITSM can help to regularize processes through structured delivery and documentation. ITSM implementation also helps to save costs by creating a predictable IT department. Implementation of ITSM has the business benefits of bringing to the company an actionable IT perspective that aids in decision-making.
In addition, users can find more benefit from cloud-based ITSM solutions that combine resources for key business processes such as agile development & DevOps, support for cloud services, and business services delivery. Cloud-based ITSM offerings are full-featured solutions. What makes cloud-based choices distinct from on-site ITSM is that enterprises don't pay for a lot of features that they may not use-billing are usually based on usage. In smaller companies, this is crucial because there is a need to gain access to a full site of features, however, only a few workers will use them till the company grows.
Irrespective of the size of the business, every organization is engaged in the management of IT services in some way. ITSM ensures that incidents, service requests, problems, improvements and IT assets, along with IT services, are handled in a seamless manner. IT help desk management solutions streamline the implementation of ITSM processes by offering out-of-the-box best practice processes and workflows. Several help desk software comprise of automation, real-time analytics, customizable ITSM processes, and more. This, combined with the right processes, shifts the focus of IT teams from fire fighting to strategic business goals and development.
Based on Component, the market is segmented into Solution and Services. Solution segment is further bifurcated into Operations & Performance Management, Service Portfolio Management, Configuration & Change Management, Reporting & Analytics and Others. Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on End User, the market is segmented into Telecom & IT, BFSI, Manufacturing, Retail, Healthcare and Others. The report also covers geographical segmentation of Cloud IT Service Management (ITSM) market. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.
Free Valuable Insights: Cloud IT Service Management (ITSM) Market in North America is expected to register a CAGR of 18.9% during the forecast period (2019-2025)
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include IBM Corporation, Microsoft Corporation, Hewlett Packard Enterprise Company, Citrix Systems, Inc., ServiceNow, Inc., BMC Software, Inc. (KKR & Co., Inc.), Atlassian Corporation PLC, Serviceaide, Inc., Cherwell Software, LLC, and Freshworks, Inc.
Scope of the Cloud IT Service Management (ITSM) Market Analysis
Market Segmentation:
By Component
- Solution
- Operations & Performance Management
- Service Portfolio Management
- Configuration & Change Management
- Reporting & Analytics
- Others
- Services
By Organization Size
- Large Enterprises
- Small & Medium Enterprises
By End User
- Telecom & IT
- BFSI
- Manufacturing
- Retail
- Healthcare
- Others
By Country
- US
- Canada
- Mexico
- Rest of North America
Companies Profiled
- IBM Corporation
- Microsoft Corporation
- Hewlett Packard Enterprise Company
- Citrix Systems, Inc.
- ServiceNow, Inc.
- BMC Software, Inc. (KKR & Co., Inc.)
- Atlassian Corporation PLC
- Serviceaide, Inc.
- Cherwell Software, LLC
- Freshworks, Inc.
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Cloud IT Service Management (ITSM) Market, by Component
1.4.2 North America Cloud IT Service Management (ITSM) Market, by Organization Size
1.4.3 North America Cloud IT Service Management (ITSM) Market, by End User
1.4.4 North America Cloud IT Service Management (ITSM) Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Executive Summary
2.1.3 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Geographical Expansions
3.2.4 Mergers & Acquisitions
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2015-2019)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2020-Jan – 2015-Oct) Leading Players
Chapter 4. North America Cloud IT Services Management (ITSM) Market by Component
4.1 North America Cloud IT Services Management (ITSM) Solutions Market by Country
4.2 North America Cloud IT Services Management (ITSM) Solutions Market by Type
4.2.1 North America Cloud IT Services Management (ITSM) Operations & Performance Management Market by Country
4.2.2 North America Cloud IT Services Management (ITSM) Service Portfolio Management Market by Country
4.2.3 North America Cloud IT Services Management (ITSM) Configuration & Change Management Market by Country
4.2.4 North America Cloud IT Services Management (ITSM) Reporting & Analytics Market by Country
4.2.5 North America Other Solutions Type Cloud IT Services Management (ITSM) Market by Country
4.3 North America Cloud IT Services Management (ITSM) Services Market by Country
Chapter 5. North America Cloud IT Services Management (ITSM) Market by Organization Size
5.1 North America Large Enterprises Cloud IT Services Management (ITSM) Market by Country
5.2 North America Small & Medium Enterprises Cloud IT Services Management (ITSM) Market by Country
Chapter 6. North America Cloud IT Services Management (ITSM) Market by End User
6.1 North America Telecom & IT Cloud IT Services Management (ITSM) Market by Country
6.2 North America BFSI Cloud IT Services Management (ITSM) Market by Country
6.3 North America Manufacturing Cloud IT Services Management (ITSM) Market by Country
6.4 North America Retail Cloud IT Services Management (ITSM) Market by Country
6.5 North America Healthcare Cloud IT Services Management (ITSM) Market by Country
6.6 North America Others Cloud IT Services Management (ITSM) Market by Country
Chapter 7. North America Cloud IT Services Management (ITSM) Market by Country
7.1 US Cloud IT Services Management (ITSM) Market
7.1.1 US Cloud IT Services Management (ITSM) Market by Component
7.1.1.1 US Cloud IT Services Management (ITSM) Solutions Market by Type
7.1.2 US Cloud IT Services Management (ITSM) Market by Organization Size
7.1.3 US Cloud IT Services Management (ITSM) Market by End User
7.2 Canada Cloud IT Services Management (ITSM) Market
7.2.1 Canada Cloud IT Services Management (ITSM) Market by Component
7.2.1.1 Canada Cloud IT Services Management (ITSM) Solutions Market by Type
7.2.2 Canada Cloud IT Services Management (ITSM) Market by Organization Size
7.2.3 Canada Cloud IT Services Management (ITSM) Market by End User
7.3 Mexico Cloud IT Services Management (ITSM) Market
7.3.1 Mexico Cloud IT Services Management (ITSM) Market by Component
7.3.1.1 Mexico Cloud IT Services Management (ITSM) Solutions Market by Type
7.3.2 Mexico Cloud IT Services Management (ITSM) Market by Organization Size
7.3.3 Mexico Cloud IT Services Management (ITSM) Market by End User
7.4 Rest of North America Cloud IT Services Management (ITSM) Market
7.4.1 Rest of North America Cloud IT Services Management (ITSM) Market by Component
7.4.1.1 Rest of North America Cloud IT Services Management (ITSM) Solutions Market by Type
7.4.2 Rest of North America Cloud IT Services Management (ITSM) Market by Organization Size
7.4.3 Rest of North America Cloud IT Services Management (ITSM) Market by End User
Chapter 8. Company Profiles
8.1 IBM Corporation
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Regional & Segmental Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Partnerships, Collaborations, and Agreements:
8.1.5.2 Acquisition and Mergers:
8.1.6 SWOT Analysis
8.2 Microsoft Corporation
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Segmental and Regional Analysis
8.2.4 Research & Development Expenses
8.2.5 Recent strategies and developments:
8.2.5.1 Partnerships, Collaborations, and Agreements:
8.2.5.2 Product Launches and Product Expansions:
8.2.6 SWOT Analysis
8.3 Hewlett Packard Enterprise Company
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental Analysis
8.3.4 Research & Development Expense
8.3.5 Recent strategies and developments:
8.3.5.1 Partnerships, Collaborations, and Agreements:
8.3.5.2 Product Launches and Product Expansions:
8.3.6 SWOT Analysis
8.4 Citrix Systems, Inc.
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Regional Analysis
8.4.4 Research & Development Expense
8.4.5 Recent strategies and developments:
8.4.5.1 Partnerships, Collaborations, and Agreements:
8.4.5.2 Product Launches and Product Expansions:
8.4.6 SWOT Analysis
8.5 ServiceNow, Inc.
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments:
8.5.5.1 Partnerships, Collaborations, and Agreements:
8.5.5.2 Acquisition and Mergers:
8.5.5.3 Geographical Expansions:
8.6 BMC Software, Inc. (KKR & Co., Inc.)
8.6.1 Company Overview
8.6.2 Financial Analysis
8.6.3 Regional & Segmental Analysis
8.6.4 Recent strategies and developments:
8.6.4.1 Partnerships, Collaborations, and Agreements:
8.7 Atlassian Corporation PLC
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Regional Analysis
8.7.4 Research & Development Expense
8.7.5 Recent strategies and developments:
8.7.5.1 Acquisition and Mergers:
8.7.5.2 Product Launches and Product Expansions:
8.7.6 SWOT Analysis
8.8 Serviceaide, Inc.
8.8.1 Company Overview
8.8.2 Recent strategies and developments:
8.8.2.1 Partnerships, Collaborations, and Agreements:
8.8.2.2 Product Launches and Product Expansions:
8.9 Cherwell Software, LLC
8.9.1 Company Overview
8.9.2 Recent strategies and developments:
8.9.2.1 Partnerships, Collaborations, and Agreements:
8.9.2.2 Product Launches and Product Expansions:
8.1 Freshworks, Inc.
8.10.1 Company Overview
8.10.2 Recent strategies and developments:
8.10.2.1 Partnerships, Collaborations, and Agreements:
8.10.2.2 Acquisition and Mergers:
8.10.2.3 Geographical Expansions:
TABLE 1 North America Cloud IT Services Management (ITSM) Market, 2015 - 2018, USD Million
TABLE 2 North America Cloud IT Services Management (ITSM) Market, 2019 - 2025, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Cloud IT Service Management (ITSM) Market
TABLE 4 Product Launches And Product Expansions– Cloud IT Service Management (ITSM) Market
TABLE 5 Geographical Expansions– Cloud IT Service Management (ITSM) Market
TABLE 6 Mergers & Acquisitions – Cloud IT Service Management (ITSM) Market
TABLE 7 North America Cloud IT Services Management (ITSM) Market by Component, 2015 - 2018, USD Million
TABLE 8 North America Cloud IT Services Management (ITSM) Market by Component, 2019 - 2025, USD Million
TABLE 9 North America Cloud IT Services Management (ITSM) Solutions Market by Country, 2015 - 2018, USD Million
TABLE 10 North America Cloud IT Services Management (ITSM) Solutions Market by Country, 2019 - 2025, USD Million
TABLE 11 North America Cloud IT Services Management (ITSM) Solutions Market by Type, 2015 - 2018, USD Million
TABLE 12 North America Cloud IT Services Management (ITSM) Solutions Market by Type, 2019 - 2025, USD Million
TABLE 13 North America Cloud IT Services Management (ITSM) Operations & Performance Management Market by Country, 2015 - 2018, USD Million
TABLE 14 North America Cloud IT Services Management (ITSM) Operations & Performance Management Market by Country, 2019 - 2025, USD Million
TABLE 15 North America Cloud IT Services Management (ITSM) Service Portfolio Management Market by Country, 2015 - 2018, USD Million
TABLE 16 North America Cloud IT Services Management (ITSM) Service Portfolio Management Market by Country, 2019 - 2025, USD Million
TABLE 17 North America Cloud IT Services Management (ITSM) Configuration & Change Management Market by Country, 2015 - 2018, USD Million
TABLE 18 North America Cloud IT Services Management (ITSM) Configuration & Change Management Market by Country, 2019 - 2025, USD Million
TABLE 19 North America Cloud IT Services Management (ITSM) Reporting & Analytics Market by Country, 2015 - 2018, USD Million
TABLE 20 North America Cloud IT Services Management (ITSM) Reporting & Analytics Market by Country, 2019 - 2025, USD Million
TABLE 21 North America Other Solutions Type Cloud IT Services Management (ITSM) Market by Country, 2015 - 2018, USD Million
TABLE 22 North America Other Solutions Type Cloud IT Services Management (ITSM) Market by Country, 2019 - 2025, USD Million
TABLE 23 North America Cloud IT Services Management (ITSM) Services Market by Country, 2015 - 2018, USD Million
TABLE 24 North America Cloud IT Services Management (ITSM) Services Market by Country, 2019 - 2025, USD Million
TABLE 25 North America Cloud IT Services Management (ITSM) Market by Organization Size, 2015 - 2018, USD Million
TABLE 26 North America Cloud IT Services Management (ITSM) Market by Organization Size, 2019 - 2025, USD Million
TABLE 27 North America Large Enterprises Cloud IT Services Management (ITSM) Market by Country, 2015 - 2018, USD Million
TABLE 28 North America Large Enterprises Cloud IT Services Management (ITSM) Market by Country, 2019 - 2025, USD Million
TABLE 29 North America Small & Medium Enterprises Cloud IT Services Management (ITSM) Market by Country, 2015 - 2018, USD Million
TABLE 30 North America Small & Medium Enterprises Cloud IT Services Management (ITSM) Market by Country, 2019 - 2025, USD Million
TABLE 31 North America Cloud IT Services Management (ITSM) Market by End User, 2015 - 2018, USD Million
TABLE 32 North America Cloud IT Services Management (ITSM) Market by End User, 2019 - 2025, USD Million
TABLE 33 North America Telecom & IT Cloud IT Services Management (ITSM) Market by Country, 2015 - 2018, USD Million
TABLE 34 North America Telecom & IT Cloud IT Services Management (ITSM) Market by Country, 2019 - 2025, USD Million
TABLE 35 North America BFSI Cloud IT Services Management (ITSM) Market by Country, 2015 - 2018, USD Million
TABLE 36 North America BFSI Cloud IT Services Management (ITSM) Market by Country, 2019 - 2025, USD Million
TABLE 37 North America Manufacturing Cloud IT Services Management (ITSM) Market by Country, 2015 - 2018, USD Million
TABLE 38 North America Manufacturing Cloud IT Services Management (ITSM) Market by Country, 2019 - 2025, USD Million
TABLE 39 North America Retail Cloud IT Services Management (ITSM) Market by Country, 2015 - 2018, USD Million
TABLE 40 North America Retail Cloud IT Services Management (ITSM) Market by Country, 2019 - 2025, USD Million
TABLE 41 North America Healthcare Cloud IT Services Management (ITSM) Market by Country, 2015 - 2018, USD Million
TABLE 42 North America Healthcare Cloud IT Services Management (ITSM) Market by Country, 2019 - 2025, USD Million
TABLE 43 North America Others Cloud IT Services Management (ITSM) Market by Country, 2015 - 2018, USD Million
TABLE 44 North America Others Cloud IT Services Management (ITSM) Market by Country, 2019 - 2025, USD Million
TABLE 45 North America Cloud IT Services Management (ITSM) Market by Country, 2015 - 2018, USD Million
TABLE 46 North America Cloud IT Services Management (ITSM) Market by Country, 2019 - 2025, USD Million
TABLE 47 US Cloud IT Services Management (ITSM) Market, 2015 - 2018, USD Million
TABLE 48 US Cloud IT Services Management (ITSM) Market, 2019 - 2025, USD Million
TABLE 49 US Cloud IT Services Management (ITSM) Market by Component, 2015 - 2018, USD Million
TABLE 50 US Cloud IT Services Management (ITSM) Market by Component, 2019 - 2025, USD Million
TABLE 51 US Cloud IT Services Management (ITSM) Solutions Market by Type, 2015 - 2018, USD Million
TABLE 52 US Cloud IT Services Management (ITSM) Solutions Market by Type, 2019 - 2025, USD Million
TABLE 53 US Cloud IT Services Management (ITSM) Market by Organization Size, 2015 - 2018, USD Million
TABLE 54 US Cloud IT Services Management (ITSM) Market by Organization Size, 2019 - 2025, USD Million
TABLE 55 US Cloud IT Services Management (ITSM) Market by End User, 2015 - 2018, USD Million
TABLE 56 US Cloud IT Services Management (ITSM) Market by End User, 2019 - 2025, USD Million
TABLE 57 Canada Cloud IT Services Management (ITSM) Market, 2015 - 2018, USD Million
TABLE 58 Canada Cloud IT Services Management (ITSM) Market, 2019 - 2025, USD Million
TABLE 59 Canada Cloud IT Services Management (ITSM) Market by Component, 2015 - 2018, USD Million
TABLE 60 Canada Cloud IT Services Management (ITSM) Market by Component, 2019 - 2025, USD Million
TABLE 61 Canada Cloud IT Services Management (ITSM) Solutions Market by Type, 2015 - 2018, USD Million
TABLE 62 Canada Cloud IT Services Management (ITSM) Solutions Market by Type, 2019 - 2025, USD Million
TABLE 63 Canada Cloud IT Services Management (ITSM) Market by Organization Size, 2015 - 2018, USD Million
TABLE 64 Canada Cloud IT Services Management (ITSM) Market by Organization Size, 2019 - 2025, USD Million
TABLE 65 Canada Cloud IT Services Management (ITSM) Market by End User, 2015 - 2018, USD Million
TABLE 66 Canada Cloud IT Services Management (ITSM) Market by End User, 2019 - 2025, USD Million
TABLE 67 Mexico Cloud IT Services Management (ITSM) Market, 2015 - 2018, USD Million
TABLE 68 Mexico Cloud IT Services Management (ITSM) Market, 2019 - 2025, USD Million
TABLE 69 Mexico Cloud IT Services Management (ITSM) Market by Component, 2015 - 2018, USD Million
TABLE 70 Mexico Cloud IT Services Management (ITSM) Market by Component, 2019 - 2025, USD Million
TABLE 71 Mexico Cloud IT Services Management (ITSM) Solutions Market by Type, 2015 - 2018, USD Million
TABLE 72 Mexico Cloud IT Services Management (ITSM) Solutions Market by Type, 2019 - 2025, USD Million
TABLE 73 Mexico Cloud IT Services Management (ITSM) Market by Organization Size, 2015 - 2018, USD Million
TABLE 74 Mexico Cloud IT Services Management (ITSM) Market by Organization Size, 2019 - 2025, USD Million
TABLE 75 Mexico Cloud IT Services Management (ITSM) Market by End User, 2015 - 2018, USD Million
TABLE 76 Mexico Cloud IT Services Management (ITSM) Market by End User, 2019 - 2025, USD Million
TABLE 77 Rest of North America Cloud IT Services Management (ITSM) Market, 2015 - 2018, USD Million
TABLE 78 Rest of North America Cloud IT Services Management (ITSM) Market, 2019 - 2025, USD Million
TABLE 79 Rest of North America Cloud IT Services Management (ITSM) Market by Component, 2015 - 2018, USD Million
TABLE 80 Rest of North America Cloud IT Services Management (ITSM) Market by Component, 2019 - 2025, USD Million
TABLE 81 Rest of North America Cloud IT Services Management (ITSM) Solutions Market by Type, 2015 - 2018, USD Million
TABLE 82 Rest of North America Cloud IT Services Management (ITSM) Solutions Market by Type, 2019 - 2025, USD Million
TABLE 83 Rest of North America Cloud IT Services Management (ITSM) Market by Organization Size, 2015 - 2018, USD Million
TABLE 84 Rest of North America Cloud IT Services Management (ITSM) Market by Organization Size, 2019 - 2025, USD Million
TABLE 85 Rest of North America Cloud IT Services Management (ITSM) Market by End User, 2015 - 2018, USD Million
TABLE 86 Rest of North America Cloud IT Services Management (ITSM) Market by End User, 2019 - 2025, USD Million
TABLE 87 Key information – IBM Corporation
TABLE 88 key information – Microsoft Corporation
TABLE 89 key information – Hewlett Packard Enterprise Company
TABLE 90 Key Information – Citrix Systems, Inc.
TABLE 91 Key Information – ServiceNow, Inc.
TABLE 92 Key information – BMC Software, Inc.
TABLE 93 Key Information – Atlassian Corporation PLC
TABLE 94 Key Information – Serviceaide, Inc.
TABLE 95 Key Information – Cherwell Software, LLC
TABLE 96 Key Information – Freshworks, Inc.
List of Figures
FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Key Leading Strategies: Percentage Distribution (2015-2019)
FIG 4 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2020-Jan – 2015-Oct) Leading Players
FIG 5 Recent strategies and developments: IBM Corporation
FIG 6 Swot analysis: IBM Corporation
FIG 7 Recent strategies and developments: Microsoft Corporation
FIG 8 SWOT Analysis: Microsoft Corporation
FIG 9 SWOT analysis: Hewlett-Packard enterprise Company
FIG 10 SWOT Analysis: Citrix Systems, Inc.
FIG 11 Recent strategies and developments: ServiceNow, Inc.
FIG 12 SWOT Analysis: Atlassian Corporation PLC
FIG 13 Recent strategies and developments: Cherwell Software, LLC
FIG 14 Recent strategies and developments: Freshworks, Inc.