North America Cloud Information Technology Service Management Market Size, Share & Industry Analysis Report By Component (Solution, and Services), By Enterprise Size (Large Enterprise, and Small & Medium Enterprises (SMEs)), By Technology, By Vertical, By Country and Growth Forecast, 2025 - 2032
Published Date : 17-Jun-2025 |
Pages: 200 |
Report Format: PDF + Excel |
COVID-19 Impact on the North America Cloud Information Technology Service Management Market
Market Overview
The North America Cloud Information Technology Service Management Market would witness market growth of 16.4% CAGR during the forecast period (2025-2032).
The US market dominated the North America Cloud Information Technology Service Management Market by Country in 2024, and would continue to be a dominant market till 2032; thereby, achieving a market value of $8,259.1 million by 2032. The Canada market is experiencing a CAGR of 18.6% during (2025 - 2032). Additionally, The Mexico market would exhibit a CAGR of 18.2% during (2025 - 2032).
Cloud Information Technology Service Management (ITSM) has undergone significant evolution, transitioning from traditional on-premises frameworks to agile, cloud-based solutions. Initially, ITSM focused on structured processes like incident, problem, and change management, guided by frameworks such as ITIL. However, the advent of cloud computing has revolutionized ITSM, offering scalable, cost-effective, and flexible solutions that align with modern business needs.
The market growth is attributed to the increasing demand for flexible, scalable, and cost-effective IT solutions. Industries such as healthcare, finance, and education are increasingly adopting cloud ITSM to streamline operations and enhance customer experiences. Leading technology companies, including Microsoft, IBM, and ServiceNow, have been instrumental in advancing cloud ITSM solutions. Their platforms offer comprehensive services that support digital transformation initiatives across various sectors.
The North American Cloud Information Technology Service Management (ITSM) market has evolved significantly over the past decade, establishing itself as a global leader in cloud-based IT service delivery. The integration of emerging technologies like artificial intelligence (AI) and machine learning (ML) into cloud ITSM platforms has further propelled market growth. These technologies enable predictive analytics, automated incident resolution, and enhanced decision-making capabilities, leading to improved efficiency and reduced operational costs. Strategic partnerships and collaborations have also been pivotal. By aligning with other technology providers, these companies expand their service portfolios and tap into new customer bases. Customer-centricity remains at the forefront of these strategies. Key leaders invest in understanding client requirements and tailoring their services accordingly. In conclusion, Key leaders in North America's Cloud ITSM market drive growth through innovation, technology integration, partnerships, and customer-centric solutions, securing leadership in advanced IT service delivery.
Free Valuable Insights: The Cloud Information Technology Service Management Market is Predict to reach USD 30.57 Billion by 2032, at a CAGR of 17.0%
Based on Component, the market is segmented into Solution, and Services. Based on Enterprise Size, the market is segmented into Large Enterprise, and Small & Medium Enterprises (SMEs). Based on Technology, the market is segmented into Network Management, Database Management System, Performance Management, Configuration Management, and Other Technology. Based on Vertical, the market is segmented into BFSI, IT & Telecom, Healthcare, Retail & E-Commerce, Energy & Utilities, Government, and Other Vertical. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.
List of Key Companies Profiled
- Amazon Web Services, Inc.
- Microsoft Corporation
- Google LLC
- Alibaba Cloud (Alibaba Group Holding Limited)
- Oracle Corporation
- IBM Corporation
- Tencent Holdings Ltd.
- Salesforce, Inc.
- Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.)
- Hewlett Packard Enterprise Company
North America Cloud Information Technology Service Management Market Report Segmentation
By Component
- Solution
- Services
By Enterprise Size
- Large Enterprise
- Small & Medium Enterprises (SMEs)
By Technology
- Network Management
- Database Management System
- Performance Management
- Configuration Management
- Other Technology
By Vertical
- BFSI
- IT & Telecom
- Healthcare
- Retail & E-Commerce
- Energy & Utilities
- Government
- Other Vertical
By Country
- US
- Canada
- Mexico
- Rest of North America
Table of contents
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Cloud Information Technology Service Management Market, by Component
1.4.2 North America Cloud Information Technology Service Management Market, by Enterprise Size
1.4.3 North America Cloud Information Technology Service Management Market, by Technology
1.4.4 North America Cloud Information Technology Service Management Market, by Vertical
1.4.5 North America Cloud Information Technology Service Management Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
4.2.1 Partnerships, Collaborations and Agreements
4.2.2 Product Launches and Product Expansions
4.2.3 Acquisition and Mergers
4.2.4 Geographical Expansion
4.3 Market Share Analysis, 2024
4.4 Top Winning Strategies
4.4.1 Key Leading Strategies: Percentage Distribution (2021-2025)
4.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2021, Jul – 2025, May) Leading Players
4.5 Porter Five Forces Analysis
Chapter 5. Value Chain Analysis of Cloud Information Technology Service Management Market
5.1 Technology Development & Innovation
5.2 Compliance & Cybersecurity Management
5.3 Cloud Infrastructure Providers
5.4 Software Platform Development
5.5 System Integration & Customization
5.6 Deployment & Delivery (SaaS Model)
5.7 ITSM Consulting & Professional Services
5.8 End-User Training & Support
5.9 Monitoring, Analytics & Continuous Improvement
Chapter 6. Key Customer Criteria – North America Cloud Information Technology Service Management Market
6.1 Functionality & Integration Capabilities
6.2 Scalability & Flexibility
6.3 Security & Compliance
6.4 Performance & Usability
6.5 Intelligence & Automation
6.6 Total Cost of Ownership (TCO)
6.7 Vendor Reliability & Support
6.8 Deployment Speed and Customization
Chapter 7. North America Cloud Information Technology Service Management Market by Component
7.1 North America Solution Market by Country
7.2 North America Services Market by Country
Chapter 8. North America Cloud Information Technology Service Management Market by Enterprise Size
8.1 North America Large Enterprise Market by Country
8.2 North America Small & Medium Enterprises (SMEs) Market by Country
Chapter 9. North America Cloud Information Technology Service Management Market by Technology
9.1 North America Network Management Market by Country
9.2 North America Database Management System Market by Country
9.3 North America Performance Management Market by Country
9.4 North America Configuration Management Market by Country
9.5 North America Other Technology Market by Country
Chapter 10. North America Cloud Information Technology Service Management Market by Vertical
10.1 North America BFSI Market by Country
10.2 North America IT & Telecom Market by Country
10.3 North America Healthcare Market by Country
10.4 North America Retail & E-Commerce Market by Country
10.5 North America Energy & Utilities Market by Country
10.6 North America Government Market by Country
10.7 North America Other Vertical Market by Country
Chapter 11. North America Cloud Information Technology Service Management Market by Country
11.1 US Cloud Information Technology Service Management Market
11.1.1 US Cloud Information Technology Service Management Market by Component
11.1.2 US Cloud Information Technology Service Management Market by Enterprise Size
11.1.3 US Cloud Information Technology Service Management Market by Technology
11.1.4 US Cloud Information Technology Service Management Market by Vertical
11.2 Canada Cloud Information Technology Service Management Market
11.2.1 Canada Cloud Information Technology Service Management Market by Component
11.2.2 Canada Cloud Information Technology Service Management Market by Enterprise Size
11.2.3 Canada Cloud Information Technology Service Management Market by Technology
11.2.4 Canada Cloud Information Technology Service Management Market by Vertical
11.3 Mexico Cloud Information Technology Service Management Market
11.3.1 Mexico Cloud Information Technology Service Management Market by Component
11.3.2 Mexico Cloud Information Technology Service Management Market by Enterprise Size
11.3.3 Mexico Cloud Information Technology Service Management Market by Technology
11.3.4 Mexico Cloud Information Technology Service Management Market by Vertical
11.4 Rest of North America Cloud Information Technology Service Management Market
11.4.1 Rest of North America Cloud Information Technology Service Management Market by Component
11.4.2 Rest of North America Cloud Information Technology Service Management Market by Enterprise Size
11.4.3 Rest of North America Cloud Information Technology Service Management Market by Technology
11.4.4 Rest of North America Cloud Information Technology Service Management Market by Vertical
Chapter 12. Company Profiles
12.1 Amazon Web Services, Inc. (Amazon.com, Inc.)
12.1.1 Company Overview
12.1.2 Financial Analysis
12.1.3 Segmental and Regional Analysis
12.1.4 Recent strategies and developments:
12.1.4.1 Partnerships, Collaborations, and Agreements:
12.1.5 SWOT Analysis
12.2 Microsoft Corporation
12.2.1 Company Overview
12.2.2 Financial Analysis
12.2.3 Segmental and Regional Analysis
12.2.4 Research & Development Expenses
12.2.5 Recent strategies and developments:
12.2.5.1 Partnerships, Collaborations, and Agreements:
12.2.5.2 Product Launches and Product Expansions:
12.2.5.3 Acquisition and Mergers:
12.2.6 SWOT Analysis
12.3 Google LLC
12.3.1 Company Overview
12.3.2 Financial Analysis
12.3.3 Segmental and Regional Analysis
12.3.4 Research & Development Expenses
12.3.5 Recent strategies and developments:
12.3.5.1 Partnerships, Collaborations, and Agreements:
12.3.5.2 Acquisition and Mergers:
12.3.6 SWOT Analysis
12.4 Alibaba Cloud (Alibaba Group Holding Limited)
12.4.1 Company Overview
12.4.2 Financial Analysis
12.4.3 Segmental Analysis
12.4.4 Recent strategies and developments:
12.4.4.1 Partnerships, Collaborations, and Agreements:
12.4.4.2 Geographical Expansions:
12.4.5 SWOT Analysis
12.5 Oracle Corporation
12.5.1 Company Overview
12.5.2 Financial Analysis
12.5.3 Segmental and Regional Analysis
12.5.4 Research & Development Expense
12.5.5 Recent strategies and developments:
12.5.5.1 Partnerships, Collaborations, and Agreements:
12.5.6 SWOT Analysis
12.6 IBM Corporation
12.6.1 Company Overview
12.6.2 Financial Analysis
12.6.3 Regional & Segmental Analysis
12.6.4 Research & Development Expenses
12.6.5 Recent strategies and developments:
12.6.5.1 Partnerships, Collaborations, and Agreements:
12.6.6 SWOT Analysis
12.7 Tencent Holdings Ltd.
12.7.1 Company Overview
12.7.2 Financial Analysis
12.7.3 Segmental and Regional Analysis
12.7.4 Research & Development Expenses
12.7.5 Recent strategies and developments:
12.7.5.1 Partnerships, Collaborations, and Agreements:
12.8 Salesforce, Inc.
12.8.1 Company Overview
12.8.2 Financial Analysis
12.8.3 Regional Analysis
12.8.4 Research & Development Expenses
12.8.5 Recent strategies and developments:
12.8.5.1 Partnerships, Collaborations, and Agreements:
12.8.5.2 Product Launches and Product Expansions:
12.8.5.3 Acquisition and Mergers:
12.8.6 SWOT Analysis
12.9 Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.)
12.9.1 Company Overview
12.9.2 Financial Analysis
12.9.3 Segmental and Regional Analysis
12.9.4 Research & Development Expenses
12.9.5 SWOT Analysis
12.10. Hewlett Packard Enterprise Company
12.10.1 Company Overview
12.10.2 Financial Analysis
12.10.3 Segmental and Regional Analysis
12.10.4 Research & Development Expense
12.10.5 Recent strategies and developments:
12.10.5.1 Product Launches and Product Expansions:
12.10.5.2 Acquisition and Mergers:
12.10.6 SWOT Analysis
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Cloud Information Technology Service Management Market, by Component
1.4.2 North America Cloud Information Technology Service Management Market, by Enterprise Size
1.4.3 North America Cloud Information Technology Service Management Market, by Technology
1.4.4 North America Cloud Information Technology Service Management Market, by Vertical
1.4.5 North America Cloud Information Technology Service Management Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
4.2.1 Partnerships, Collaborations and Agreements
4.2.2 Product Launches and Product Expansions
4.2.3 Acquisition and Mergers
4.2.4 Geographical Expansion
4.3 Market Share Analysis, 2024
4.4 Top Winning Strategies
4.4.1 Key Leading Strategies: Percentage Distribution (2021-2025)
4.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2021, Jul – 2025, May) Leading Players
4.5 Porter Five Forces Analysis
Chapter 5. Value Chain Analysis of Cloud Information Technology Service Management Market
5.1 Technology Development & Innovation
5.2 Compliance & Cybersecurity Management
5.3 Cloud Infrastructure Providers
5.4 Software Platform Development
5.5 System Integration & Customization
5.6 Deployment & Delivery (SaaS Model)
5.7 ITSM Consulting & Professional Services
5.8 End-User Training & Support
5.9 Monitoring, Analytics & Continuous Improvement
Chapter 6. Key Customer Criteria – North America Cloud Information Technology Service Management Market
6.1 Functionality & Integration Capabilities
6.2 Scalability & Flexibility
6.3 Security & Compliance
6.4 Performance & Usability
6.5 Intelligence & Automation
6.6 Total Cost of Ownership (TCO)
6.7 Vendor Reliability & Support
6.8 Deployment Speed and Customization
Chapter 7. North America Cloud Information Technology Service Management Market by Component
7.1 North America Solution Market by Country
7.2 North America Services Market by Country
Chapter 8. North America Cloud Information Technology Service Management Market by Enterprise Size
8.1 North America Large Enterprise Market by Country
8.2 North America Small & Medium Enterprises (SMEs) Market by Country
Chapter 9. North America Cloud Information Technology Service Management Market by Technology
9.1 North America Network Management Market by Country
9.2 North America Database Management System Market by Country
9.3 North America Performance Management Market by Country
9.4 North America Configuration Management Market by Country
9.5 North America Other Technology Market by Country
Chapter 10. North America Cloud Information Technology Service Management Market by Vertical
10.1 North America BFSI Market by Country
10.2 North America IT & Telecom Market by Country
10.3 North America Healthcare Market by Country
10.4 North America Retail & E-Commerce Market by Country
10.5 North America Energy & Utilities Market by Country
10.6 North America Government Market by Country
10.7 North America Other Vertical Market by Country
Chapter 11. North America Cloud Information Technology Service Management Market by Country
11.1 US Cloud Information Technology Service Management Market
11.1.1 US Cloud Information Technology Service Management Market by Component
11.1.2 US Cloud Information Technology Service Management Market by Enterprise Size
11.1.3 US Cloud Information Technology Service Management Market by Technology
11.1.4 US Cloud Information Technology Service Management Market by Vertical
11.2 Canada Cloud Information Technology Service Management Market
11.2.1 Canada Cloud Information Technology Service Management Market by Component
11.2.2 Canada Cloud Information Technology Service Management Market by Enterprise Size
11.2.3 Canada Cloud Information Technology Service Management Market by Technology
11.2.4 Canada Cloud Information Technology Service Management Market by Vertical
11.3 Mexico Cloud Information Technology Service Management Market
11.3.1 Mexico Cloud Information Technology Service Management Market by Component
11.3.2 Mexico Cloud Information Technology Service Management Market by Enterprise Size
11.3.3 Mexico Cloud Information Technology Service Management Market by Technology
11.3.4 Mexico Cloud Information Technology Service Management Market by Vertical
11.4 Rest of North America Cloud Information Technology Service Management Market
11.4.1 Rest of North America Cloud Information Technology Service Management Market by Component
11.4.2 Rest of North America Cloud Information Technology Service Management Market by Enterprise Size
11.4.3 Rest of North America Cloud Information Technology Service Management Market by Technology
11.4.4 Rest of North America Cloud Information Technology Service Management Market by Vertical
Chapter 12. Company Profiles
12.1 Amazon Web Services, Inc. (Amazon.com, Inc.)
12.1.1 Company Overview
12.1.2 Financial Analysis
12.1.3 Segmental and Regional Analysis
12.1.4 Recent strategies and developments:
12.1.4.1 Partnerships, Collaborations, and Agreements:
12.1.5 SWOT Analysis
12.2 Microsoft Corporation
12.2.1 Company Overview
12.2.2 Financial Analysis
12.2.3 Segmental and Regional Analysis
12.2.4 Research & Development Expenses
12.2.5 Recent strategies and developments:
12.2.5.1 Partnerships, Collaborations, and Agreements:
12.2.5.2 Product Launches and Product Expansions:
12.2.5.3 Acquisition and Mergers:
12.2.6 SWOT Analysis
12.3 Google LLC
12.3.1 Company Overview
12.3.2 Financial Analysis
12.3.3 Segmental and Regional Analysis
12.3.4 Research & Development Expenses
12.3.5 Recent strategies and developments:
12.3.5.1 Partnerships, Collaborations, and Agreements:
12.3.5.2 Acquisition and Mergers:
12.3.6 SWOT Analysis
12.4 Alibaba Cloud (Alibaba Group Holding Limited)
12.4.1 Company Overview
12.4.2 Financial Analysis
12.4.3 Segmental Analysis
12.4.4 Recent strategies and developments:
12.4.4.1 Partnerships, Collaborations, and Agreements:
12.4.4.2 Geographical Expansions:
12.4.5 SWOT Analysis
12.5 Oracle Corporation
12.5.1 Company Overview
12.5.2 Financial Analysis
12.5.3 Segmental and Regional Analysis
12.5.4 Research & Development Expense
12.5.5 Recent strategies and developments:
12.5.5.1 Partnerships, Collaborations, and Agreements:
12.5.6 SWOT Analysis
12.6 IBM Corporation
12.6.1 Company Overview
12.6.2 Financial Analysis
12.6.3 Regional & Segmental Analysis
12.6.4 Research & Development Expenses
12.6.5 Recent strategies and developments:
12.6.5.1 Partnerships, Collaborations, and Agreements:
12.6.6 SWOT Analysis
12.7 Tencent Holdings Ltd.
12.7.1 Company Overview
12.7.2 Financial Analysis
12.7.3 Segmental and Regional Analysis
12.7.4 Research & Development Expenses
12.7.5 Recent strategies and developments:
12.7.5.1 Partnerships, Collaborations, and Agreements:
12.8 Salesforce, Inc.
12.8.1 Company Overview
12.8.2 Financial Analysis
12.8.3 Regional Analysis
12.8.4 Research & Development Expenses
12.8.5 Recent strategies and developments:
12.8.5.1 Partnerships, Collaborations, and Agreements:
12.8.5.2 Product Launches and Product Expansions:
12.8.5.3 Acquisition and Mergers:
12.8.6 SWOT Analysis
12.9 Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.)
12.9.1 Company Overview
12.9.2 Financial Analysis
12.9.3 Segmental and Regional Analysis
12.9.4 Research & Development Expenses
12.9.5 SWOT Analysis
12.10. Hewlett Packard Enterprise Company
12.10.1 Company Overview
12.10.2 Financial Analysis
12.10.3 Segmental and Regional Analysis
12.10.4 Research & Development Expense
12.10.5 Recent strategies and developments:
12.10.5.1 Product Launches and Product Expansions:
12.10.5.2 Acquisition and Mergers:
12.10.6 SWOT Analysis
List of Tables
TABLE 1 North America Cloud Information Technology Service Management Market, 2021 - 2024, USD Million
TABLE 2 North America Cloud Information Technology Service Management Market, 2025 - 2032, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Cloud Information Technology Service Management Market
TABLE 4 Product Launches And Product Expansions– Cloud Information Technology Service Management Market
TABLE 5 Acquisition and Mergers– Cloud Information Technology Service Management Market
TABLE 6 Geographical Expansion– Cloud Information Technology Service Management Market
TABLE 7 Key Customer Criteria – North America Cloud Information Technology Service Management Market
TABLE 8 North America Cloud Information Technology Service Management Market by Component, 2021 - 2024, USD Million
TABLE 9 North America Cloud Information Technology Service Management Market by Component, 2025 - 2032, USD Million
TABLE 10 North America Solution Market by Country, 2021 - 2024, USD Million
TABLE 11 North America Solution Market by Country, 2025 - 2032, USD Million
TABLE 12 North America Services Market by Country, 2021 - 2024, USD Million
TABLE 13 North America Services Market by Country, 2025 - 2032, USD Million
TABLE 14 Use Case 1: Unified ITSM Platform Deployment for Global Workforce
TABLE 15 Use Case 2: IT Asset Management with BMC Helix ITSM at Rio City Hall (IplanRio)
TABLE 16 North America Cloud Information Technology Service Management Market by Enterprise Size, 2021 - 2024, USD Million
TABLE 17 North America Cloud Information Technology Service Management Market by Enterprise Size, 2025 - 2032, USD Million
TABLE 18 North America Large Enterprise Market by Country, 2021 - 2024, USD Million
TABLE 19 North America Large Enterprise Market by Country, 2025 - 2032, USD Million
TABLE 20 North America Small & Medium Enterprises (SMEs) Market by Country, 2021 - 2024, USD Million
TABLE 21 North America Small & Medium Enterprises (SMEs) Market by Country, 2025 - 2032, USD Million
TABLE 22 Use Case 1: Global ITSM Standardization with ServiceNow
TABLE 23 Use Case 2: Domino’s – Streamlining Global IT Operations with Jira Service Management
TABLE 24 Use Case 3: Axrail – Cloud Migration for a Small Marketing Firm
TABLE 25 North America Cloud Information Technology Service Management Market by Technology, 2021 - 2024, USD Million
TABLE 26 North America Cloud Information Technology Service Management Market by Technology, 2025 - 2032, USD Million
TABLE 27 North America Network Management Market by Country, 2021 - 2024, USD Million
TABLE 28 North America Network Management Market by Country, 2025 - 2032, USD Million
TABLE 29 North America Database Management System Market by Country, 2021 - 2024, USD Million
TABLE 30 North America Database Management System Market by Country, 2025 - 2032, USD Million
TABLE 31 North America Performance Management Market by Country, 2021 - 2024, USD Million
TABLE 32 North America Performance Management Market by Country, 2025 - 2032, USD Million
TABLE 33 North America Configuration Management Market by Country, 2021 - 2024, USD Million
TABLE 34 North America Configuration Management Market by Country, 2025 - 2032, USD Million
TABLE 35 North America Other Technology Market by Country, 2021 - 2024, USD Million
TABLE 36 North America Other Technology Market by Country, 2025 - 2032, USD Million
TABLE 37 Use Case 1: Nordea Bank Enhances ITSM Performance with BMC Smart Reporting
TABLE 38 Use Case 2: Shaadi.com Enhances ITSM Performance with Amazon DynamoDB
TABLE 39 Use Case 3: Cisco Enhances Configuration Management to Minimize Business Risk
TABLE 40 North America Cloud Information Technology Service Management Market by Vertical, 2021 - 2024, USD Million
TABLE 41 North America Cloud Information Technology Service Management Market by Vertical, 2025 - 2032, USD Million
TABLE 42 North America BFSI Market by Country, 2021 - 2024, USD Million
TABLE 43 North America BFSI Market by Country, 2025 - 2032, USD Million
TABLE 44 North America IT & Telecom Market by Country, 2021 - 2024, USD Million
TABLE 45 North America IT & Telecom Market by Country, 2025 - 2032, USD Million
TABLE 46 North America Healthcare Market by Country, 2021 - 2024, USD Million
TABLE 47 North America Healthcare Market by Country, 2025 - 2032, USD Million
TABLE 48 North America Retail & E-Commerce Market by Country, 2021 - 2024, USD Million
TABLE 49 North America Retail & E-Commerce Market by Country, 2025 - 2032, USD Million
TABLE 50 North America Energy & Utilities Market by Country, 2021 - 2024, USD Million
TABLE 51 North America Energy & Utilities Market by Country, 2025 - 2032, USD Million
TABLE 52 North America Government Market by Country, 2021 - 2024, USD Million
TABLE 53 North America Government Market by Country, 2025 - 2032, USD Million
TABLE 54 North America Other Vertical Market by Country, 2021 - 2024, USD Million
TABLE 55 North America Other Vertical Market by Country, 2025 - 2032, USD Million
TABLE 56 Use Case 1: Concentra Bank Enhances Cloud Security and ITSM with Azure Sentinel
TABLE 57 Use Case 2: Vodafone's ITIL-Based ITSM Transformation
TABLE 58 Use Case 3: UHealth Enhances IT Service Management with ServiceNow
TABLE 59 North America Cloud Information Technology Service Management Market by Country, 2021 - 2024, USD Million
TABLE 60 North America Cloud Information Technology Service Management Market by Country, 2025 - 2032, USD Million
TABLE 61 US Cloud Information Technology Service Management Market, 2021 - 2024, USD Million
TABLE 62 US Cloud Information Technology Service Management Market, 2025 - 2032, USD Million
TABLE 63 US Cloud Information Technology Service Management Market by Component, 2021 - 2024, USD Million
TABLE 64 US Cloud Information Technology Service Management Market by Component, 2025 - 2032, USD Million
TABLE 65 US Cloud Information Technology Service Management Market by Enterprise Size, 2021 - 2024, USD Million
TABLE 66 US Cloud Information Technology Service Management Market by Enterprise Size, 2025 - 2032, USD Million
TABLE 67 US Cloud Information Technology Service Management Market by Technology, 2021 - 2024, USD Million
TABLE 68 US Cloud Information Technology Service Management Market by Technology, 2025 - 2032, USD Million
TABLE 69 US Cloud Information Technology Service Management Market by Vertical, 2021 - 2024, USD Million
TABLE 70 US Cloud Information Technology Service Management Market by Vertical, 2025 - 2032, USD Million
TABLE 71 Canada Cloud Information Technology Service Management Market, 2021 - 2024, USD Million
TABLE 72 Canada Cloud Information Technology Service Management Market, 2025 - 2032, USD Million
TABLE 73 Canada Cloud Information Technology Service Management Market by Component, 2021 - 2024, USD Million
TABLE 74 Canada Cloud Information Technology Service Management Market by Component, 2025 - 2032, USD Million
TABLE 75 Canada Cloud Information Technology Service Management Market by Enterprise Size, 2021 - 2024, USD Million
TABLE 76 Canada Cloud Information Technology Service Management Market by Enterprise Size, 2025 - 2032, USD Million
TABLE 77 Canada Cloud Information Technology Service Management Market by Technology, 2021 - 2024, USD Million
TABLE 78 Canada Cloud Information Technology Service Management Market by Technology, 2025 - 2032, USD Million
TABLE 79 Canada Cloud Information Technology Service Management Market by Vertical, 2021 - 2024, USD Million
TABLE 80 Canada Cloud Information Technology Service Management Market by Vertical, 2025 - 2032, USD Million
TABLE 81 Mexico Cloud Information Technology Service Management Market, 2021 - 2024, USD Million
TABLE 82 Mexico Cloud Information Technology Service Management Market, 2025 - 2032, USD Million
TABLE 83 Mexico Cloud Information Technology Service Management Market by Component, 2021 - 2024, USD Million
TABLE 84 Mexico Cloud Information Technology Service Management Market by Component, 2025 - 2032, USD Million
TABLE 85 Mexico Cloud Information Technology Service Management Market by Enterprise Size, 2021 - 2024, USD Million
TABLE 86 Mexico Cloud Information Technology Service Management Market by Enterprise Size, 2025 - 2032, USD Million
TABLE 87 Mexico Cloud Information Technology Service Management Market by Technology, 2021 - 2024, USD Million
TABLE 88 Mexico Cloud Information Technology Service Management Market by Technology, 2025 - 2032, USD Million
TABLE 89 Mexico Cloud Information Technology Service Management Market by Vertical, 2021 - 2024, USD Million
TABLE 90 Mexico Cloud Information Technology Service Management Market by Vertical, 2025 - 2032, USD Million
TABLE 91 Rest of North America Cloud Information Technology Service Management Market, 2021 - 2024, USD Million
TABLE 92 Rest of North America Cloud Information Technology Service Management Market, 2025 - 2032, USD Million
TABLE 93 Rest of North America Cloud Information Technology Service Management Market by Component, 2021 - 2024, USD Million
TABLE 94 Rest of North America Cloud Information Technology Service Management Market by Component, 2025 - 2032, USD Million
TABLE 95 Rest of North America Cloud Information Technology Service Management Market by Enterprise Size, 2021 - 2024, USD Million
TABLE 96 Rest of North America Cloud Information Technology Service Management Market by Enterprise Size, 2025 - 2032, USD Million
TABLE 97 Rest of North America Cloud Information Technology Service Management Market by Technology, 2021 - 2024, USD Million
TABLE 98 Rest of North America Cloud Information Technology Service Management Market by Technology, 2025 - 2032, USD Million
TABLE 99 Rest of North America Cloud Information Technology Service Management Market by Vertical, 2021 - 2024, USD Million
TABLE 100 Rest of North America Cloud Information Technology Service Management Market by Vertical, 2025 - 2032, USD Million
TABLE 101 Key Information – Amazon Web Services, Inc.
TABLE 102 Key Information – Microsoft Corporation
TABLE 103 Key Information – Google LLC
TABLE 104 Key Information – Alibaba Cloud
TABLE 105 Key Information – Oracle Corporation
TABLE 106 Key Information – IBM Corporation
TABLE 107 Key Information – Tencent Holdings Ltd.
TABLE 108 Key Information – Salesforce, Inc.
TABLE 109 Key Information – Huawei Technologies Co., Ltd.
TABLE 110 Key Information – Hewlett Packard Enterprise Company
List of Figures
FIG 1 Methodology for the research
FIG 2 North America Cloud Information Technology Service Management Market, 2021 - 2032, USD Million
FIG 3 Key Factors Impacting Cloud Information Technology Service Management Market
FIG 4 KBV Cardinal Matrix
FIG 5 Market Share Analysis, 2024
FIG 6 Key Leading Strategies: Percentage Distribution (2021-2025)
FIG 7 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2021, Jul – 2025, May) Leading Players
FIG 8 Porter’s Five Forces Analysis – Cloud Information Technology Service Management Market
FIG 9 Value Chain Analysis of Cloud Information Technology Service Management Market
FIG 10 Key Customer Criteria – North America Cloud Information Technology Service Management Market
FIG 11 North America Cloud Information Technology Service Management Market share by Component, 2024
FIG 12 North America Cloud Information Technology Service Management Market share by Component, 2032
FIG 13 North America Cloud Information Technology Service Management Market by Component, 2021 - 2032, USD Million
FIG 14 North America Cloud Information Technology Service Management Market share by Enterprise Size, 2024
FIG 15 North America Cloud Information Technology Service Management Market share by Enterprise Size, 2032
FIG 16 North America Cloud Information Technology Service Management Market by Enterprise Size, 2021 - 2032, USD Million
FIG 17 North America Cloud Information Technology Service Management Market share by Technology, 2024
FIG 18 North America Cloud Information Technology Service Management Market share by Technology, 2032
FIG 19 North America Cloud Information Technology Service Management Market by Technology, 2021 - 2032, USD Million
FIG 20 North America Cloud Information Technology Service Management Market share by Vertical, 2024
FIG 21 North America Cloud Information Technology Service Management Market share by Vertical, 2032
FIG 22 North America Cloud Information Technology Service Management Market by Vertical, 2021 - 2032, USD Million
FIG 23 North America Cloud Information Technology Service Management Market share by Country, 2024
FIG 24 North America Cloud Information Technology Service Management Market share by Country, 2032
FIG 25 North America Cloud Information Technology Service Management Market by Country, 2021 - 2032, USD Million
FIG 26 SWOT Analysis: Amazon Web Services, Inc.
FIG 27 Recent strategies and developments: Microsoft Corporation
FIG 28 SWOT Analysis: Microsoft Corporation
FIG 29 Recent strategies and developments: Google LLC
FIG 30 SWOT Analysis: Google LLC
FIG 31 Recent strategies and developments: Alibaba Cloud
FIG 32 SWOT Analysis: Alibaba Cloud
FIG 33 SWOT Analysis: Oracle Corporation
FIG 34 SWOT Analysis: IBM Corporation
FIG 35 Recent strategies and developments: Salesforce, Inc.
FIG 36 SWOT Analysis: Salesforce, Inc.
FIG 37 SWOT Analysis: Huawei Technologies Co., Ltd.
FIG 38 Recent strategies and developments: Hewlett Packard Enterprise Company
FIG 39 SWOT Analysis: Hewlett Packard Enterprise Company
TABLE 2 North America Cloud Information Technology Service Management Market, 2025 - 2032, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Cloud Information Technology Service Management Market
TABLE 4 Product Launches And Product Expansions– Cloud Information Technology Service Management Market
TABLE 5 Acquisition and Mergers– Cloud Information Technology Service Management Market
TABLE 6 Geographical Expansion– Cloud Information Technology Service Management Market
TABLE 7 Key Customer Criteria – North America Cloud Information Technology Service Management Market
TABLE 8 North America Cloud Information Technology Service Management Market by Component, 2021 - 2024, USD Million
TABLE 9 North America Cloud Information Technology Service Management Market by Component, 2025 - 2032, USD Million
TABLE 10 North America Solution Market by Country, 2021 - 2024, USD Million
TABLE 11 North America Solution Market by Country, 2025 - 2032, USD Million
TABLE 12 North America Services Market by Country, 2021 - 2024, USD Million
TABLE 13 North America Services Market by Country, 2025 - 2032, USD Million
TABLE 14 Use Case 1: Unified ITSM Platform Deployment for Global Workforce
TABLE 15 Use Case 2: IT Asset Management with BMC Helix ITSM at Rio City Hall (IplanRio)
TABLE 16 North America Cloud Information Technology Service Management Market by Enterprise Size, 2021 - 2024, USD Million
TABLE 17 North America Cloud Information Technology Service Management Market by Enterprise Size, 2025 - 2032, USD Million
TABLE 18 North America Large Enterprise Market by Country, 2021 - 2024, USD Million
TABLE 19 North America Large Enterprise Market by Country, 2025 - 2032, USD Million
TABLE 20 North America Small & Medium Enterprises (SMEs) Market by Country, 2021 - 2024, USD Million
TABLE 21 North America Small & Medium Enterprises (SMEs) Market by Country, 2025 - 2032, USD Million
TABLE 22 Use Case 1: Global ITSM Standardization with ServiceNow
TABLE 23 Use Case 2: Domino’s – Streamlining Global IT Operations with Jira Service Management
TABLE 24 Use Case 3: Axrail – Cloud Migration for a Small Marketing Firm
TABLE 25 North America Cloud Information Technology Service Management Market by Technology, 2021 - 2024, USD Million
TABLE 26 North America Cloud Information Technology Service Management Market by Technology, 2025 - 2032, USD Million
TABLE 27 North America Network Management Market by Country, 2021 - 2024, USD Million
TABLE 28 North America Network Management Market by Country, 2025 - 2032, USD Million
TABLE 29 North America Database Management System Market by Country, 2021 - 2024, USD Million
TABLE 30 North America Database Management System Market by Country, 2025 - 2032, USD Million
TABLE 31 North America Performance Management Market by Country, 2021 - 2024, USD Million
TABLE 32 North America Performance Management Market by Country, 2025 - 2032, USD Million
TABLE 33 North America Configuration Management Market by Country, 2021 - 2024, USD Million
TABLE 34 North America Configuration Management Market by Country, 2025 - 2032, USD Million
TABLE 35 North America Other Technology Market by Country, 2021 - 2024, USD Million
TABLE 36 North America Other Technology Market by Country, 2025 - 2032, USD Million
TABLE 37 Use Case 1: Nordea Bank Enhances ITSM Performance with BMC Smart Reporting
TABLE 38 Use Case 2: Shaadi.com Enhances ITSM Performance with Amazon DynamoDB
TABLE 39 Use Case 3: Cisco Enhances Configuration Management to Minimize Business Risk
TABLE 40 North America Cloud Information Technology Service Management Market by Vertical, 2021 - 2024, USD Million
TABLE 41 North America Cloud Information Technology Service Management Market by Vertical, 2025 - 2032, USD Million
TABLE 42 North America BFSI Market by Country, 2021 - 2024, USD Million
TABLE 43 North America BFSI Market by Country, 2025 - 2032, USD Million
TABLE 44 North America IT & Telecom Market by Country, 2021 - 2024, USD Million
TABLE 45 North America IT & Telecom Market by Country, 2025 - 2032, USD Million
TABLE 46 North America Healthcare Market by Country, 2021 - 2024, USD Million
TABLE 47 North America Healthcare Market by Country, 2025 - 2032, USD Million
TABLE 48 North America Retail & E-Commerce Market by Country, 2021 - 2024, USD Million
TABLE 49 North America Retail & E-Commerce Market by Country, 2025 - 2032, USD Million
TABLE 50 North America Energy & Utilities Market by Country, 2021 - 2024, USD Million
TABLE 51 North America Energy & Utilities Market by Country, 2025 - 2032, USD Million
TABLE 52 North America Government Market by Country, 2021 - 2024, USD Million
TABLE 53 North America Government Market by Country, 2025 - 2032, USD Million
TABLE 54 North America Other Vertical Market by Country, 2021 - 2024, USD Million
TABLE 55 North America Other Vertical Market by Country, 2025 - 2032, USD Million
TABLE 56 Use Case 1: Concentra Bank Enhances Cloud Security and ITSM with Azure Sentinel
TABLE 57 Use Case 2: Vodafone's ITIL-Based ITSM Transformation
TABLE 58 Use Case 3: UHealth Enhances IT Service Management with ServiceNow
TABLE 59 North America Cloud Information Technology Service Management Market by Country, 2021 - 2024, USD Million
TABLE 60 North America Cloud Information Technology Service Management Market by Country, 2025 - 2032, USD Million
TABLE 61 US Cloud Information Technology Service Management Market, 2021 - 2024, USD Million
TABLE 62 US Cloud Information Technology Service Management Market, 2025 - 2032, USD Million
TABLE 63 US Cloud Information Technology Service Management Market by Component, 2021 - 2024, USD Million
TABLE 64 US Cloud Information Technology Service Management Market by Component, 2025 - 2032, USD Million
TABLE 65 US Cloud Information Technology Service Management Market by Enterprise Size, 2021 - 2024, USD Million
TABLE 66 US Cloud Information Technology Service Management Market by Enterprise Size, 2025 - 2032, USD Million
TABLE 67 US Cloud Information Technology Service Management Market by Technology, 2021 - 2024, USD Million
TABLE 68 US Cloud Information Technology Service Management Market by Technology, 2025 - 2032, USD Million
TABLE 69 US Cloud Information Technology Service Management Market by Vertical, 2021 - 2024, USD Million
TABLE 70 US Cloud Information Technology Service Management Market by Vertical, 2025 - 2032, USD Million
TABLE 71 Canada Cloud Information Technology Service Management Market, 2021 - 2024, USD Million
TABLE 72 Canada Cloud Information Technology Service Management Market, 2025 - 2032, USD Million
TABLE 73 Canada Cloud Information Technology Service Management Market by Component, 2021 - 2024, USD Million
TABLE 74 Canada Cloud Information Technology Service Management Market by Component, 2025 - 2032, USD Million
TABLE 75 Canada Cloud Information Technology Service Management Market by Enterprise Size, 2021 - 2024, USD Million
TABLE 76 Canada Cloud Information Technology Service Management Market by Enterprise Size, 2025 - 2032, USD Million
TABLE 77 Canada Cloud Information Technology Service Management Market by Technology, 2021 - 2024, USD Million
TABLE 78 Canada Cloud Information Technology Service Management Market by Technology, 2025 - 2032, USD Million
TABLE 79 Canada Cloud Information Technology Service Management Market by Vertical, 2021 - 2024, USD Million
TABLE 80 Canada Cloud Information Technology Service Management Market by Vertical, 2025 - 2032, USD Million
TABLE 81 Mexico Cloud Information Technology Service Management Market, 2021 - 2024, USD Million
TABLE 82 Mexico Cloud Information Technology Service Management Market, 2025 - 2032, USD Million
TABLE 83 Mexico Cloud Information Technology Service Management Market by Component, 2021 - 2024, USD Million
TABLE 84 Mexico Cloud Information Technology Service Management Market by Component, 2025 - 2032, USD Million
TABLE 85 Mexico Cloud Information Technology Service Management Market by Enterprise Size, 2021 - 2024, USD Million
TABLE 86 Mexico Cloud Information Technology Service Management Market by Enterprise Size, 2025 - 2032, USD Million
TABLE 87 Mexico Cloud Information Technology Service Management Market by Technology, 2021 - 2024, USD Million
TABLE 88 Mexico Cloud Information Technology Service Management Market by Technology, 2025 - 2032, USD Million
TABLE 89 Mexico Cloud Information Technology Service Management Market by Vertical, 2021 - 2024, USD Million
TABLE 90 Mexico Cloud Information Technology Service Management Market by Vertical, 2025 - 2032, USD Million
TABLE 91 Rest of North America Cloud Information Technology Service Management Market, 2021 - 2024, USD Million
TABLE 92 Rest of North America Cloud Information Technology Service Management Market, 2025 - 2032, USD Million
TABLE 93 Rest of North America Cloud Information Technology Service Management Market by Component, 2021 - 2024, USD Million
TABLE 94 Rest of North America Cloud Information Technology Service Management Market by Component, 2025 - 2032, USD Million
TABLE 95 Rest of North America Cloud Information Technology Service Management Market by Enterprise Size, 2021 - 2024, USD Million
TABLE 96 Rest of North America Cloud Information Technology Service Management Market by Enterprise Size, 2025 - 2032, USD Million
TABLE 97 Rest of North America Cloud Information Technology Service Management Market by Technology, 2021 - 2024, USD Million
TABLE 98 Rest of North America Cloud Information Technology Service Management Market by Technology, 2025 - 2032, USD Million
TABLE 99 Rest of North America Cloud Information Technology Service Management Market by Vertical, 2021 - 2024, USD Million
TABLE 100 Rest of North America Cloud Information Technology Service Management Market by Vertical, 2025 - 2032, USD Million
TABLE 101 Key Information – Amazon Web Services, Inc.
TABLE 102 Key Information – Microsoft Corporation
TABLE 103 Key Information – Google LLC
TABLE 104 Key Information – Alibaba Cloud
TABLE 105 Key Information – Oracle Corporation
TABLE 106 Key Information – IBM Corporation
TABLE 107 Key Information – Tencent Holdings Ltd.
TABLE 108 Key Information – Salesforce, Inc.
TABLE 109 Key Information – Huawei Technologies Co., Ltd.
TABLE 110 Key Information – Hewlett Packard Enterprise Company
List of Figures
FIG 1 Methodology for the research
FIG 2 North America Cloud Information Technology Service Management Market, 2021 - 2032, USD Million
FIG 3 Key Factors Impacting Cloud Information Technology Service Management Market
FIG 4 KBV Cardinal Matrix
FIG 5 Market Share Analysis, 2024
FIG 6 Key Leading Strategies: Percentage Distribution (2021-2025)
FIG 7 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2021, Jul – 2025, May) Leading Players
FIG 8 Porter’s Five Forces Analysis – Cloud Information Technology Service Management Market
FIG 9 Value Chain Analysis of Cloud Information Technology Service Management Market
FIG 10 Key Customer Criteria – North America Cloud Information Technology Service Management Market
FIG 11 North America Cloud Information Technology Service Management Market share by Component, 2024
FIG 12 North America Cloud Information Technology Service Management Market share by Component, 2032
FIG 13 North America Cloud Information Technology Service Management Market by Component, 2021 - 2032, USD Million
FIG 14 North America Cloud Information Technology Service Management Market share by Enterprise Size, 2024
FIG 15 North America Cloud Information Technology Service Management Market share by Enterprise Size, 2032
FIG 16 North America Cloud Information Technology Service Management Market by Enterprise Size, 2021 - 2032, USD Million
FIG 17 North America Cloud Information Technology Service Management Market share by Technology, 2024
FIG 18 North America Cloud Information Technology Service Management Market share by Technology, 2032
FIG 19 North America Cloud Information Technology Service Management Market by Technology, 2021 - 2032, USD Million
FIG 20 North America Cloud Information Technology Service Management Market share by Vertical, 2024
FIG 21 North America Cloud Information Technology Service Management Market share by Vertical, 2032
FIG 22 North America Cloud Information Technology Service Management Market by Vertical, 2021 - 2032, USD Million
FIG 23 North America Cloud Information Technology Service Management Market share by Country, 2024
FIG 24 North America Cloud Information Technology Service Management Market share by Country, 2032
FIG 25 North America Cloud Information Technology Service Management Market by Country, 2021 - 2032, USD Million
FIG 26 SWOT Analysis: Amazon Web Services, Inc.
FIG 27 Recent strategies and developments: Microsoft Corporation
FIG 28 SWOT Analysis: Microsoft Corporation
FIG 29 Recent strategies and developments: Google LLC
FIG 30 SWOT Analysis: Google LLC
FIG 31 Recent strategies and developments: Alibaba Cloud
FIG 32 SWOT Analysis: Alibaba Cloud
FIG 33 SWOT Analysis: Oracle Corporation
FIG 34 SWOT Analysis: IBM Corporation
FIG 35 Recent strategies and developments: Salesforce, Inc.
FIG 36 SWOT Analysis: Salesforce, Inc.
FIG 37 SWOT Analysis: Huawei Technologies Co., Ltd.
FIG 38 Recent strategies and developments: Hewlett Packard Enterprise Company
FIG 39 SWOT Analysis: Hewlett Packard Enterprise Company