North America Call And Contact Center Outsourcing Market Size, Share & Trends Analysis Report By Outsourcing Type (Onshore, and Offshore), By Services, By Type, By Enterprise Size, By End-use, By Country and Growth Forecast, 2024 - 2031
Published Date : 07-Apr-2025 |
Pages: 126 |
Report Format: PDF + Excel |
COVID-19 Impact on the North America Call And Contact Center Outsourcing Market
Market Overview
The North America Call And Contact Center Outsourcing Market would witness market growth of 8.5% CAGR during the forecast period (2024-2031).
The US market dominated the North America Call And Contact Center Outsourcing Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $41,187.9 million by 2031. The Canada market is experiencing a CAGR of 10.7% during (2024 - 2031). Additionally, The Mexico market would exhibit a CAGR of 9.9% during (2024 - 2031).
Technical support is another critical application, particularly in IT and telecommunications. Outsourced contact centers employ skilled agents to troubleshoot software issues, assist with hardware malfunctions, and guide customers through complex technical processes. This allows technology firms to offer expert assistance without diverting focus from product development. Telemarketing and sales support also feature prominently, with outbound services driving lead generation, customer acquisition, and upselling opportunities.
Moreover, beyond these traditional roles, outsourcing extends to multichannel and omnichannel support, integrating voice, email, live chat, and social media interactions into a cohesive customer experience. This versatility makes call and contact center outsourcing indispensable for businesses seeking a competitive edge in a customer-driven market. By outsourcing these functions, organizations can ensure consistent service quality, reduce response times, and address diverse customer needs, all while optimizing resource allocation.
The market in Mexico, the USA, and Canada is experiencing significant growth due to rising retail activity, increased healthcare investments, and the expansion of the telecommunications sector. As businesses across these regions scale operations and digital transformation accelerate, the demand for outsourced customer service solutions is rising. Retailers, healthcare providers, and telecom companies increasingly rely on outsourced call centers to handle growing customer inquiries, provide technical support, and enhance overall service efficiency.
Free Valuable Insights: The Call And Contact Center Outsourcing Market is Predict to reach USD 174.18 Billion by 2031, at a CAGR of 9.2%
Based on Outsourcing Type, the market is segmented into Onshore, and Offshore. Based on Services, the market is segmented into Inbound Services, and Outbound Services. Based on Type, the market is segmented into Voice, Email Support, Chat Support, and Other Type. Based on Enterprise Size, the market is segmented into Large Enterprises, and Small & Medium Enterprises (SMEs). Based on End-use, the market is segmented into Healthcare, IT & Telecom, BFSI, Retail, Manufacturing, and Other End Use. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.
List of Key Companies Profiled
- Alorica Inc.
- Concentrix Corporation
- Capgemini SE
- Computer Generated Solutions, Inc.
- Datamark Inc.
- Infosys Limited
- Konecta Group
- Serco Group plc
- Teleperformance SE
- Wipro Limited
North America Call And Contact Center Outsourcing Market Report Segmentation
By Outsourcing Type
- Onshore
- Offshore
By Services
- Inbound Services
- Outbound Services
By Type
- Voice
- Email Support
- Chat Support
- Other Type
By Enterprise Size
- Large Enterprises
- Small & Medium Enterprises (SMEs)
By End-use
- Healthcare
- IT & Telecom
- BFSI
- Retail
- Manufacturing
- Other End Use
By Country
- US
- Canada
- Mexico
- Rest of North America
Table of contents
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Call And Contact Center Outsourcing Market, by Outsourcing Type
1.4.2 North America Call And Contact Center Outsourcing Market, by Services
1.4.3 North America Call And Contact Center Outsourcing Market, by Type
1.4.4 North America Call And Contact Center Outsourcing Market, by Enterprise Size
1.4.5 North America Call And Contact Center Outsourcing Market, by End-use
1.4.6 North America Call And Contact Center Outsourcing Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
3.3 Porter Five Forces Analysis
Chapter 4. North America Call And Contact Center Outsourcing Market by Outsourcing Type
4.1 North America Onshore Market by Region
4.2 North America Offshore Market by Region
Chapter 5. North America Call And Contact Center Outsourcing Market by Services
5.1 North America Inbound Services Market by Country
5.2 North America Outbound Services Market by Country
Chapter 6. North America Call And Contact Center Outsourcing Market by Type
6.1 North America Voice Market by Country
6.2 North America Email Support Market by Country
6.3 North America Chat Support Market by Country
6.4 North America Other Type Market by Country
Chapter 7. North America Call And Contact Center Outsourcing Market by Enterprise Size
7.1 North America Large Enterprises Market by Country
7.2 North America Small & Medium Enterprises (SMEs) Market by Country
Chapter 8. North America Call And Contact Center Outsourcing Market by End-use
8.1 North America Healthcare Market by Country
8.2 North America IT & Telecom Market by Country
8.3 North America BFSI Market by Country
8.4 North America Retail Market by Country
8.5 North America Manufacturing Market by Country
8.6 North America Other End Use Market by Country
Chapter 9. North America Call And Contact Center Outsourcing Market by Country
9.1 US Call And Contact Center Outsourcing Market
9.1.1 US Call And Contact Center Outsourcing Market by Outsourcing Type
9.1.2 US Call And Contact Center Outsourcing Market by Services
9.1.3 US Call And Contact Center Outsourcing Market by Type
9.1.4 US Call And Contact Center Outsourcing Market by Enterprise Size
9.1.5 US Call And Contact Center Outsourcing Market by End-use
9.2 Canada Call And Contact Center Outsourcing Market
9.2.1 Canada Call And Contact Center Outsourcing Market by Outsourcing Type
9.2.2 Canada Call And Contact Center Outsourcing Market by Services
9.2.3 Canada Call And Contact Center Outsourcing Market by Type
9.2.4 Canada Call And Contact Center Outsourcing Market by Enterprise Size
9.2.5 Canada Call And Contact Center Outsourcing Market by End-use
9.3 Mexico Call And Contact Center Outsourcing Market
9.3.1 Mexico Call And Contact Center Outsourcing Market by Outsourcing Type
9.3.2 Mexico Call And Contact Center Outsourcing Market by Services
9.3.3 Mexico Call And Contact Center Outsourcing Market by Type
9.3.4 Mexico Call And Contact Center Outsourcing Market by Enterprise Size
9.3.5 Mexico Call And Contact Center Outsourcing Market by End-use
9.4 Rest of North America Call And Contact Center Outsourcing Market
9.4.1 Rest of North America Call And Contact Center Outsourcing Market by Outsourcing Type
9.4.2 Rest of North America Call And Contact Center Outsourcing Market by Services
9.4.3 Rest of North America Call And Contact Center Outsourcing Market by Type
9.4.4 Rest of North America Call And Contact Center Outsourcing Market by Enterprise Size
9.4.5 Rest of North America Call And Contact Center Outsourcing Market by End-use
Chapter 10. Company Profiles
10.1 Alorica Inc.
10.1.1 Company Overview
10.1.2 Recent strategies and developments:
10.1.2.1 Geographical Expansions:
10.2 Concentrix Corporation
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Regional Analysis
10.2.4 Recent strategies and developments:
10.2.4.1 Acquisition and Mergers:
10.3 Capgemini SE
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Regional Analysis
10.3.4 SWOT Analysis
10.4 Computer Generated Solutions, Inc.
10.4.1 Company Overview
10.5 Datamark Inc.
10.5.1 Company Overview
10.6 Infosys Limited
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Segmental and Regional Analysis
10.6.4 Research & Development Expense
10.6.5 SWOT Analysis
10.7 Konecta Group
10.7.1 Company Overview
10.8 Serco Group plc
10.8.1 Company Overview
10.8.2 Financial Analysis
10.8.3 Regional Analysis
10.8.4 Research & Development Expenses
10.9 Teleperformance SE
10.9.1 Company Overview
10.9.2 Financial Analysis
10.9.3 Segmental Analysis
10.9.4 SWOT Analysis
10.10. Wipro Limited
10.10.1 Company Overview
10.10.2 Financial Analysis
10.10.3 Segmental and Regional Analysis
10.10.4 Research & Development Expenses
10.10.5 SWOT Analysis
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Call And Contact Center Outsourcing Market, by Outsourcing Type
1.4.2 North America Call And Contact Center Outsourcing Market, by Services
1.4.3 North America Call And Contact Center Outsourcing Market, by Type
1.4.4 North America Call And Contact Center Outsourcing Market, by Enterprise Size
1.4.5 North America Call And Contact Center Outsourcing Market, by End-use
1.4.6 North America Call And Contact Center Outsourcing Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
3.3 Porter Five Forces Analysis
Chapter 4. North America Call And Contact Center Outsourcing Market by Outsourcing Type
4.1 North America Onshore Market by Region
4.2 North America Offshore Market by Region
Chapter 5. North America Call And Contact Center Outsourcing Market by Services
5.1 North America Inbound Services Market by Country
5.2 North America Outbound Services Market by Country
Chapter 6. North America Call And Contact Center Outsourcing Market by Type
6.1 North America Voice Market by Country
6.2 North America Email Support Market by Country
6.3 North America Chat Support Market by Country
6.4 North America Other Type Market by Country
Chapter 7. North America Call And Contact Center Outsourcing Market by Enterprise Size
7.1 North America Large Enterprises Market by Country
7.2 North America Small & Medium Enterprises (SMEs) Market by Country
Chapter 8. North America Call And Contact Center Outsourcing Market by End-use
8.1 North America Healthcare Market by Country
8.2 North America IT & Telecom Market by Country
8.3 North America BFSI Market by Country
8.4 North America Retail Market by Country
8.5 North America Manufacturing Market by Country
8.6 North America Other End Use Market by Country
Chapter 9. North America Call And Contact Center Outsourcing Market by Country
9.1 US Call And Contact Center Outsourcing Market
9.1.1 US Call And Contact Center Outsourcing Market by Outsourcing Type
9.1.2 US Call And Contact Center Outsourcing Market by Services
9.1.3 US Call And Contact Center Outsourcing Market by Type
9.1.4 US Call And Contact Center Outsourcing Market by Enterprise Size
9.1.5 US Call And Contact Center Outsourcing Market by End-use
9.2 Canada Call And Contact Center Outsourcing Market
9.2.1 Canada Call And Contact Center Outsourcing Market by Outsourcing Type
9.2.2 Canada Call And Contact Center Outsourcing Market by Services
9.2.3 Canada Call And Contact Center Outsourcing Market by Type
9.2.4 Canada Call And Contact Center Outsourcing Market by Enterprise Size
9.2.5 Canada Call And Contact Center Outsourcing Market by End-use
9.3 Mexico Call And Contact Center Outsourcing Market
9.3.1 Mexico Call And Contact Center Outsourcing Market by Outsourcing Type
9.3.2 Mexico Call And Contact Center Outsourcing Market by Services
9.3.3 Mexico Call And Contact Center Outsourcing Market by Type
9.3.4 Mexico Call And Contact Center Outsourcing Market by Enterprise Size
9.3.5 Mexico Call And Contact Center Outsourcing Market by End-use
9.4 Rest of North America Call And Contact Center Outsourcing Market
9.4.1 Rest of North America Call And Contact Center Outsourcing Market by Outsourcing Type
9.4.2 Rest of North America Call And Contact Center Outsourcing Market by Services
9.4.3 Rest of North America Call And Contact Center Outsourcing Market by Type
9.4.4 Rest of North America Call And Contact Center Outsourcing Market by Enterprise Size
9.4.5 Rest of North America Call And Contact Center Outsourcing Market by End-use
Chapter 10. Company Profiles
10.1 Alorica Inc.
10.1.1 Company Overview
10.1.2 Recent strategies and developments:
10.1.2.1 Geographical Expansions:
10.2 Concentrix Corporation
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Regional Analysis
10.2.4 Recent strategies and developments:
10.2.4.1 Acquisition and Mergers:
10.3 Capgemini SE
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Regional Analysis
10.3.4 SWOT Analysis
10.4 Computer Generated Solutions, Inc.
10.4.1 Company Overview
10.5 Datamark Inc.
10.5.1 Company Overview
10.6 Infosys Limited
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Segmental and Regional Analysis
10.6.4 Research & Development Expense
10.6.5 SWOT Analysis
10.7 Konecta Group
10.7.1 Company Overview
10.8 Serco Group plc
10.8.1 Company Overview
10.8.2 Financial Analysis
10.8.3 Regional Analysis
10.8.4 Research & Development Expenses
10.9 Teleperformance SE
10.9.1 Company Overview
10.9.2 Financial Analysis
10.9.3 Segmental Analysis
10.9.4 SWOT Analysis
10.10. Wipro Limited
10.10.1 Company Overview
10.10.2 Financial Analysis
10.10.3 Segmental and Regional Analysis
10.10.4 Research & Development Expenses
10.10.5 SWOT Analysis
List of Tables
TABLE 1 North America Call And Contact Center Outsourcing Market, 2020 - 2023, USD Million
TABLE 2 North America Call And Contact Center Outsourcing Market, 2024 - 2031, USD Million
TABLE 3 North America Call And Contact Center Outsourcing Market by Outsourcing Type, 2020 - 2023, USD Million
TABLE 4 North America Call And Contact Center Outsourcing Market by Outsourcing Type, 2024 - 2031, USD Million
TABLE 5 North America Onshore Market by Region, 2020 - 2023, USD Million
TABLE 6 North America Onshore Market by Region, 2024 - 2031, USD Million
TABLE 7 North America Offshore Market by Region, 2020 - 2023, USD Million
TABLE 8 North America Offshore Market by Region, 2024 - 2031, USD Million
TABLE 9 North America Call And Contact Center Outsourcing Market by Services, 2020 - 2023, USD Million
TABLE 10 North America Call And Contact Center Outsourcing Market by Services, 2024 - 2031, USD Million
TABLE 11 North America Inbound Services Market by Country, 2020 - 2023, USD Million
TABLE 12 North America Inbound Services Market by Country, 2024 - 2031, USD Million
TABLE 13 North America Outbound Services Market by Country, 2020 - 2023, USD Million
TABLE 14 North America Outbound Services Market by Country, 2024 - 2031, USD Million
TABLE 15 North America Call And Contact Center Outsourcing Market by Type, 2020 - 2023, USD Million
TABLE 16 North America Call And Contact Center Outsourcing Market by Type, 2024 - 2031, USD Million
TABLE 17 North America Voice Market by Country, 2020 - 2023, USD Million
TABLE 18 North America Voice Market by Country, 2024 - 2031, USD Million
TABLE 19 North America Email Support Market by Country, 2020 - 2023, USD Million
TABLE 20 North America Email Support Market by Country, 2024 - 2031, USD Million
TABLE 21 North America Chat Support Market by Country, 2020 - 2023, USD Million
TABLE 22 North America Chat Support Market by Country, 2024 - 2031, USD Million
TABLE 23 North America Other Type Market by Country, 2020 - 2023, USD Million
TABLE 24 North America Other Type Market by Country, 2024 - 2031, USD Million
TABLE 25 North America Call And Contact Center Outsourcing Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 26 North America Call And Contact Center Outsourcing Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 27 North America Large Enterprises Market by Country, 2020 - 2023, USD Million
TABLE 28 North America Large Enterprises Market by Country, 2024 - 2031, USD Million
TABLE 29 North America Small & Medium Enterprises (SMEs) Market by Country, 2020 - 2023, USD Million
TABLE 30 North America Small & Medium Enterprises (SMEs) Market by Country, 2024 - 2031, USD Million
TABLE 31 North America Call And Contact Center Outsourcing Market by End-use, 2020 - 2023, USD Million
TABLE 32 North America Call And Contact Center Outsourcing Market by End-use, 2024 - 2031, USD Million
TABLE 33 North America Healthcare Market by Country, 2020 - 2023, USD Million
TABLE 34 North America Healthcare Market by Country, 2024 - 2031, USD Million
TABLE 35 North America IT & Telecom Market by Country, 2020 - 2023, USD Million
TABLE 36 North America IT & Telecom Market by Country, 2024 - 2031, USD Million
TABLE 37 North America BFSI Market by Country, 2020 - 2023, USD Million
TABLE 38 North America BFSI Market by Country, 2024 - 2031, USD Million
TABLE 39 North America Retail Market by Country, 2020 - 2023, USD Million
TABLE 40 North America Retail Market by Country, 2024 - 2031, USD Million
TABLE 41 North America Manufacturing Market by Country, 2020 - 2023, USD Million
TABLE 42 North America Manufacturing Market by Country, 2024 - 2031, USD Million
TABLE 43 North America Other End Use Market by Country, 2020 - 2023, USD Million
TABLE 44 North America Other End Use Market by Country, 2024 - 2031, USD Million
TABLE 45 North America Call And Contact Center Outsourcing Market by Country, 2020 - 2023, USD Million
TABLE 46 North America Call And Contact Center Outsourcing Market by Country, 2024 - 2031, USD Million
TABLE 47 US Call And Contact Center Outsourcing Market, 2020 - 2023, USD Million
TABLE 48 US Call And Contact Center Outsourcing Market, 2024 - 2031, USD Million
TABLE 49 US Call And Contact Center Outsourcing Market by Outsourcing Type, 2020 - 2023, USD Million
TABLE 50 US Call And Contact Center Outsourcing Market by Outsourcing Type, 2024 - 2031, USD Million
TABLE 51 US Call And Contact Center Outsourcing Market by Services, 2020 - 2023, USD Million
TABLE 52 US Call And Contact Center Outsourcing Market by Services, 2024 - 2031, USD Million
TABLE 53 US Call And Contact Center Outsourcing Market by Type, 2020 - 2023, USD Million
TABLE 54 US Call And Contact Center Outsourcing Market by Type, 2024 - 2031, USD Million
TABLE 55 US Call And Contact Center Outsourcing Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 56 US Call And Contact Center Outsourcing Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 57 US Call And Contact Center Outsourcing Market by End-use, 2020 - 2023, USD Million
TABLE 58 US Call And Contact Center Outsourcing Market by End-use, 2024 - 2031, USD Million
TABLE 59 Canada Call And Contact Center Outsourcing Market, 2020 - 2023, USD Million
TABLE 60 Canada Call And Contact Center Outsourcing Market, 2024 - 2031, USD Million
TABLE 61 Canada Call And Contact Center Outsourcing Market by Outsourcing Type, 2020 - 2023, USD Million
TABLE 62 Canada Call And Contact Center Outsourcing Market by Outsourcing Type, 2024 - 2031, USD Million
TABLE 63 Canada Call And Contact Center Outsourcing Market by Services, 2020 - 2023, USD Million
TABLE 64 Canada Call And Contact Center Outsourcing Market by Services, 2024 - 2031, USD Million
TABLE 65 Canada Call And Contact Center Outsourcing Market by Type, 2020 - 2023, USD Million
TABLE 66 Canada Call And Contact Center Outsourcing Market by Type, 2024 - 2031, USD Million
TABLE 67 Canada Call And Contact Center Outsourcing Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 68 Canada Call And Contact Center Outsourcing Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 69 Canada Call And Contact Center Outsourcing Market by End-use, 2020 - 2023, USD Million
TABLE 70 Canada Call And Contact Center Outsourcing Market by End-use, 2024 - 2031, USD Million
TABLE 71 Mexico Call And Contact Center Outsourcing Market, 2020 - 2023, USD Million
TABLE 72 Mexico Call And Contact Center Outsourcing Market, 2024 - 2031, USD Million
TABLE 73 Mexico Call And Contact Center Outsourcing Market by Outsourcing Type, 2020 - 2023, USD Million
TABLE 74 Mexico Call And Contact Center Outsourcing Market by Outsourcing Type, 2024 - 2031, USD Million
TABLE 75 Mexico Call And Contact Center Outsourcing Market by Services, 2020 - 2023, USD Million
TABLE 76 Mexico Call And Contact Center Outsourcing Market by Services, 2024 - 2031, USD Million
TABLE 77 Mexico Call And Contact Center Outsourcing Market by Type, 2020 - 2023, USD Million
TABLE 78 Mexico Call And Contact Center Outsourcing Market by Type, 2024 - 2031, USD Million
TABLE 79 Mexico Call And Contact Center Outsourcing Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 80 Mexico Call And Contact Center Outsourcing Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 81 Mexico Call And Contact Center Outsourcing Market by End-use, 2020 - 2023, USD Million
TABLE 82 Mexico Call And Contact Center Outsourcing Market by End-use, 2024 - 2031, USD Million
TABLE 83 Rest of North America Call And Contact Center Outsourcing Market, 2020 - 2023, USD Million
TABLE 84 Rest of North America Call And Contact Center Outsourcing Market, 2024 - 2031, USD Million
TABLE 85 Rest of North America Call And Contact Center Outsourcing Market by Outsourcing Type, 2020 - 2023, USD Million
TABLE 86 Rest of North America Call And Contact Center Outsourcing Market by Outsourcing Type, 2024 - 2031, USD Million
TABLE 87 Rest of North America Call And Contact Center Outsourcing Market by Services, 2020 - 2023, USD Million
TABLE 88 Rest of North America Call And Contact Center Outsourcing Market by Services, 2024 - 2031, USD Million
TABLE 89 Rest of North America Call And Contact Center Outsourcing Market by Type, 2020 - 2023, USD Million
TABLE 90 Rest of North America Call And Contact Center Outsourcing Market by Type, 2024 - 2031, USD Million
TABLE 91 Rest of North America Call And Contact Center Outsourcing Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 92 Rest of North America Call And Contact Center Outsourcing Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 93 Rest of North America Call And Contact Center Outsourcing Market by End-use, 2020 - 2023, USD Million
TABLE 94 Rest of North America Call And Contact Center Outsourcing Market by End-use, 2024 - 2031, USD Million
TABLE 95 Key Information – Alorica Inc.
TABLE 96 Key Information – Concentrix Corporation
TABLE 97 Key Information – Capgemini SE
TABLE 98 Key Information – Computer Generated Solutions, Inc.
TABLE 99 Key Information – Datamark Inc.
TABLE 100 Key Information – Infosys Limited
TABLE 101 Key Information – Konecta Group
TABLE 102 Key Information – Serco Group plc
TABLE 103 Key Information – Teleperformance SE
TABLE 104 Key Information – Wipro Limited
List of Figures
FIG 1 Methodology for the research
FIG 2 North America Call And Contact Center Outsourcing Market, 2020 - 2031, USD Million
FIG 3 Key Factors Impacting Call And Contact Center Outsourcing Market
FIG 4 Porter’s Five Forces Analysis – Call And Contact Center Outsourcing Market
FIG 5 North America Call And Contact Center Outsourcing Market share by Outsourcing Type, 2023
FIG 6 North America Call And Contact Center Outsourcing Market share by Outsourcing Type, 2031
FIG 7 North America Call And Contact Center Outsourcing Market by Outsourcing Type, 2020 - 2031, USD Million
FIG 8 North America Call And Contact Center Outsourcing Market share by Services, 2023
FIG 9 North America Call And Contact Center Outsourcing Market share by Services, 2031
FIG 10 North America Call And Contact Center Outsourcing Market by Services, 2020 - 2031, USD Million
FIG 11 North America Call And Contact Center Outsourcing Market share by Type, 2023
FIG 12 North America Call And Contact Center Outsourcing Market share by Type, 2031
FIG 13 North America Call And Contact Center Outsourcing Market by Type, 2020 - 2031, USD Million
FIG 14 North America Call And Contact Center Outsourcing Market share by Enterprise Size, 2023
FIG 15 North America Call And Contact Center Outsourcing Market share by Enterprise Size, 2031
FIG 16 North America Call And Contact Center Outsourcing Market by Enterprise Size, 2020 - 2031, USD Million
FIG 17 North America Call And Contact Center Outsourcing Market share by End-use, 2023
FIG 18 North America Call And Contact Center Outsourcing Market share by End-use, 2031
FIG 19 North America Call And Contact Center Outsourcing Market by End-use, 2020 - 2031, USD Million
FIG 20 North America Call And Contact Center Outsourcing Market share by Country, 2023
FIG 21 North America Call And Contact Center Outsourcing Market share by Country, 2031
FIG 22 North America Call And Contact Center Outsourcing Market by Country, 2020 - 2031, USD Million
FIG 23 SWOT Analysis: Capgemini SE
FIG 24 SWOT Analysis: Infosys Limited
FIG 25 SWOT Analysis: Teleperformance SE
FIG 26 SWOT Analysis: Wipro Limited
TABLE 2 North America Call And Contact Center Outsourcing Market, 2024 - 2031, USD Million
TABLE 3 North America Call And Contact Center Outsourcing Market by Outsourcing Type, 2020 - 2023, USD Million
TABLE 4 North America Call And Contact Center Outsourcing Market by Outsourcing Type, 2024 - 2031, USD Million
TABLE 5 North America Onshore Market by Region, 2020 - 2023, USD Million
TABLE 6 North America Onshore Market by Region, 2024 - 2031, USD Million
TABLE 7 North America Offshore Market by Region, 2020 - 2023, USD Million
TABLE 8 North America Offshore Market by Region, 2024 - 2031, USD Million
TABLE 9 North America Call And Contact Center Outsourcing Market by Services, 2020 - 2023, USD Million
TABLE 10 North America Call And Contact Center Outsourcing Market by Services, 2024 - 2031, USD Million
TABLE 11 North America Inbound Services Market by Country, 2020 - 2023, USD Million
TABLE 12 North America Inbound Services Market by Country, 2024 - 2031, USD Million
TABLE 13 North America Outbound Services Market by Country, 2020 - 2023, USD Million
TABLE 14 North America Outbound Services Market by Country, 2024 - 2031, USD Million
TABLE 15 North America Call And Contact Center Outsourcing Market by Type, 2020 - 2023, USD Million
TABLE 16 North America Call And Contact Center Outsourcing Market by Type, 2024 - 2031, USD Million
TABLE 17 North America Voice Market by Country, 2020 - 2023, USD Million
TABLE 18 North America Voice Market by Country, 2024 - 2031, USD Million
TABLE 19 North America Email Support Market by Country, 2020 - 2023, USD Million
TABLE 20 North America Email Support Market by Country, 2024 - 2031, USD Million
TABLE 21 North America Chat Support Market by Country, 2020 - 2023, USD Million
TABLE 22 North America Chat Support Market by Country, 2024 - 2031, USD Million
TABLE 23 North America Other Type Market by Country, 2020 - 2023, USD Million
TABLE 24 North America Other Type Market by Country, 2024 - 2031, USD Million
TABLE 25 North America Call And Contact Center Outsourcing Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 26 North America Call And Contact Center Outsourcing Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 27 North America Large Enterprises Market by Country, 2020 - 2023, USD Million
TABLE 28 North America Large Enterprises Market by Country, 2024 - 2031, USD Million
TABLE 29 North America Small & Medium Enterprises (SMEs) Market by Country, 2020 - 2023, USD Million
TABLE 30 North America Small & Medium Enterprises (SMEs) Market by Country, 2024 - 2031, USD Million
TABLE 31 North America Call And Contact Center Outsourcing Market by End-use, 2020 - 2023, USD Million
TABLE 32 North America Call And Contact Center Outsourcing Market by End-use, 2024 - 2031, USD Million
TABLE 33 North America Healthcare Market by Country, 2020 - 2023, USD Million
TABLE 34 North America Healthcare Market by Country, 2024 - 2031, USD Million
TABLE 35 North America IT & Telecom Market by Country, 2020 - 2023, USD Million
TABLE 36 North America IT & Telecom Market by Country, 2024 - 2031, USD Million
TABLE 37 North America BFSI Market by Country, 2020 - 2023, USD Million
TABLE 38 North America BFSI Market by Country, 2024 - 2031, USD Million
TABLE 39 North America Retail Market by Country, 2020 - 2023, USD Million
TABLE 40 North America Retail Market by Country, 2024 - 2031, USD Million
TABLE 41 North America Manufacturing Market by Country, 2020 - 2023, USD Million
TABLE 42 North America Manufacturing Market by Country, 2024 - 2031, USD Million
TABLE 43 North America Other End Use Market by Country, 2020 - 2023, USD Million
TABLE 44 North America Other End Use Market by Country, 2024 - 2031, USD Million
TABLE 45 North America Call And Contact Center Outsourcing Market by Country, 2020 - 2023, USD Million
TABLE 46 North America Call And Contact Center Outsourcing Market by Country, 2024 - 2031, USD Million
TABLE 47 US Call And Contact Center Outsourcing Market, 2020 - 2023, USD Million
TABLE 48 US Call And Contact Center Outsourcing Market, 2024 - 2031, USD Million
TABLE 49 US Call And Contact Center Outsourcing Market by Outsourcing Type, 2020 - 2023, USD Million
TABLE 50 US Call And Contact Center Outsourcing Market by Outsourcing Type, 2024 - 2031, USD Million
TABLE 51 US Call And Contact Center Outsourcing Market by Services, 2020 - 2023, USD Million
TABLE 52 US Call And Contact Center Outsourcing Market by Services, 2024 - 2031, USD Million
TABLE 53 US Call And Contact Center Outsourcing Market by Type, 2020 - 2023, USD Million
TABLE 54 US Call And Contact Center Outsourcing Market by Type, 2024 - 2031, USD Million
TABLE 55 US Call And Contact Center Outsourcing Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 56 US Call And Contact Center Outsourcing Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 57 US Call And Contact Center Outsourcing Market by End-use, 2020 - 2023, USD Million
TABLE 58 US Call And Contact Center Outsourcing Market by End-use, 2024 - 2031, USD Million
TABLE 59 Canada Call And Contact Center Outsourcing Market, 2020 - 2023, USD Million
TABLE 60 Canada Call And Contact Center Outsourcing Market, 2024 - 2031, USD Million
TABLE 61 Canada Call And Contact Center Outsourcing Market by Outsourcing Type, 2020 - 2023, USD Million
TABLE 62 Canada Call And Contact Center Outsourcing Market by Outsourcing Type, 2024 - 2031, USD Million
TABLE 63 Canada Call And Contact Center Outsourcing Market by Services, 2020 - 2023, USD Million
TABLE 64 Canada Call And Contact Center Outsourcing Market by Services, 2024 - 2031, USD Million
TABLE 65 Canada Call And Contact Center Outsourcing Market by Type, 2020 - 2023, USD Million
TABLE 66 Canada Call And Contact Center Outsourcing Market by Type, 2024 - 2031, USD Million
TABLE 67 Canada Call And Contact Center Outsourcing Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 68 Canada Call And Contact Center Outsourcing Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 69 Canada Call And Contact Center Outsourcing Market by End-use, 2020 - 2023, USD Million
TABLE 70 Canada Call And Contact Center Outsourcing Market by End-use, 2024 - 2031, USD Million
TABLE 71 Mexico Call And Contact Center Outsourcing Market, 2020 - 2023, USD Million
TABLE 72 Mexico Call And Contact Center Outsourcing Market, 2024 - 2031, USD Million
TABLE 73 Mexico Call And Contact Center Outsourcing Market by Outsourcing Type, 2020 - 2023, USD Million
TABLE 74 Mexico Call And Contact Center Outsourcing Market by Outsourcing Type, 2024 - 2031, USD Million
TABLE 75 Mexico Call And Contact Center Outsourcing Market by Services, 2020 - 2023, USD Million
TABLE 76 Mexico Call And Contact Center Outsourcing Market by Services, 2024 - 2031, USD Million
TABLE 77 Mexico Call And Contact Center Outsourcing Market by Type, 2020 - 2023, USD Million
TABLE 78 Mexico Call And Contact Center Outsourcing Market by Type, 2024 - 2031, USD Million
TABLE 79 Mexico Call And Contact Center Outsourcing Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 80 Mexico Call And Contact Center Outsourcing Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 81 Mexico Call And Contact Center Outsourcing Market by End-use, 2020 - 2023, USD Million
TABLE 82 Mexico Call And Contact Center Outsourcing Market by End-use, 2024 - 2031, USD Million
TABLE 83 Rest of North America Call And Contact Center Outsourcing Market, 2020 - 2023, USD Million
TABLE 84 Rest of North America Call And Contact Center Outsourcing Market, 2024 - 2031, USD Million
TABLE 85 Rest of North America Call And Contact Center Outsourcing Market by Outsourcing Type, 2020 - 2023, USD Million
TABLE 86 Rest of North America Call And Contact Center Outsourcing Market by Outsourcing Type, 2024 - 2031, USD Million
TABLE 87 Rest of North America Call And Contact Center Outsourcing Market by Services, 2020 - 2023, USD Million
TABLE 88 Rest of North America Call And Contact Center Outsourcing Market by Services, 2024 - 2031, USD Million
TABLE 89 Rest of North America Call And Contact Center Outsourcing Market by Type, 2020 - 2023, USD Million
TABLE 90 Rest of North America Call And Contact Center Outsourcing Market by Type, 2024 - 2031, USD Million
TABLE 91 Rest of North America Call And Contact Center Outsourcing Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 92 Rest of North America Call And Contact Center Outsourcing Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 93 Rest of North America Call And Contact Center Outsourcing Market by End-use, 2020 - 2023, USD Million
TABLE 94 Rest of North America Call And Contact Center Outsourcing Market by End-use, 2024 - 2031, USD Million
TABLE 95 Key Information – Alorica Inc.
TABLE 96 Key Information – Concentrix Corporation
TABLE 97 Key Information – Capgemini SE
TABLE 98 Key Information – Computer Generated Solutions, Inc.
TABLE 99 Key Information – Datamark Inc.
TABLE 100 Key Information – Infosys Limited
TABLE 101 Key Information – Konecta Group
TABLE 102 Key Information – Serco Group plc
TABLE 103 Key Information – Teleperformance SE
TABLE 104 Key Information – Wipro Limited
List of Figures
FIG 1 Methodology for the research
FIG 2 North America Call And Contact Center Outsourcing Market, 2020 - 2031, USD Million
FIG 3 Key Factors Impacting Call And Contact Center Outsourcing Market
FIG 4 Porter’s Five Forces Analysis – Call And Contact Center Outsourcing Market
FIG 5 North America Call And Contact Center Outsourcing Market share by Outsourcing Type, 2023
FIG 6 North America Call And Contact Center Outsourcing Market share by Outsourcing Type, 2031
FIG 7 North America Call And Contact Center Outsourcing Market by Outsourcing Type, 2020 - 2031, USD Million
FIG 8 North America Call And Contact Center Outsourcing Market share by Services, 2023
FIG 9 North America Call And Contact Center Outsourcing Market share by Services, 2031
FIG 10 North America Call And Contact Center Outsourcing Market by Services, 2020 - 2031, USD Million
FIG 11 North America Call And Contact Center Outsourcing Market share by Type, 2023
FIG 12 North America Call And Contact Center Outsourcing Market share by Type, 2031
FIG 13 North America Call And Contact Center Outsourcing Market by Type, 2020 - 2031, USD Million
FIG 14 North America Call And Contact Center Outsourcing Market share by Enterprise Size, 2023
FIG 15 North America Call And Contact Center Outsourcing Market share by Enterprise Size, 2031
FIG 16 North America Call And Contact Center Outsourcing Market by Enterprise Size, 2020 - 2031, USD Million
FIG 17 North America Call And Contact Center Outsourcing Market share by End-use, 2023
FIG 18 North America Call And Contact Center Outsourcing Market share by End-use, 2031
FIG 19 North America Call And Contact Center Outsourcing Market by End-use, 2020 - 2031, USD Million
FIG 20 North America Call And Contact Center Outsourcing Market share by Country, 2023
FIG 21 North America Call And Contact Center Outsourcing Market share by Country, 2031
FIG 22 North America Call And Contact Center Outsourcing Market by Country, 2020 - 2031, USD Million
FIG 23 SWOT Analysis: Capgemini SE
FIG 24 SWOT Analysis: Infosys Limited
FIG 25 SWOT Analysis: Teleperformance SE
FIG 26 SWOT Analysis: Wipro Limited