Europe Customer Engagement Solutions Market Size, Share & Trends Analysis Report By Deployment Type (Mobile Apps and Web-based), By Component, By Enterprise Size, By Industry, By Country and Growth Forecast, 2024 - 2031
Published Date : 20-Mar-2025 |
Pages: 154 |
Report Format: PDF + Excel |
COVID-19 Impact on the Europe Customer Engagement Solutions Market
Market Overview
The Europe Customer Engagement Solutions Market would witness market growth of 11.0% CAGR during the forecast period (2024-2031).
The Germany market dominated the Europe Customer Engagement Solutions Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $3,341 million by 2031. The UK market is exhibiting a CAGR of 10% during (2024 - 2031). Additionally, The France market would experience a CAGR of 11.9% during (2024 - 2031).
Consumers today expect instant, personalized, and meaningful engagements across multiple platforms, making it essential for companies to invest in advanced customer engagement solutions. Modern customers prioritize brands that provide real-time support, seamless interactions, and personalized recommendations, and organizations that neglect to adjust to these changing customer requirements may lose their competitive advantage.
The growing use of AI and machine learning to enhance customer interactions is one of the main factors propelling the growth of this market. The ability of AI to analyze large datasets enables businesses to gain deep customer insights, anticipate future needs, and offer tailored solutions, significantly improving customer satisfaction and loyalty.
Governments actively support this shift through initiatives such as the European Digital Strategy and the Artificial Intelligence Act, which promote the responsible use of AI and advanced customer interaction technologies. The United Kingdom’s travel and hospitality sector is witnessing a surge in the adoption of these soltions as businesses strive to enhance customer experiences. Germany’s healthcare sector is at the forefront of digitalization, driving an increased demand for these solutions. With a strong focus on patient-centered care, healthcare providers invest in AI-driven chatbots, telemedicine platforms, and patient portals to enhance engagement and streamline interactions. France’s media and entertainment industry is experiencing a shift towards personalized content delivery and interactive engagement strategies. These solutions have become indispensable for media companies in order to analyze audience behavior and provide personalized content as a result of the proliferation of digital streaming platforms, social media engagement, and virtual reality experiences. Therefore, the region will present lucrative growth opportunities for the market throughout the forecast period.
Free Valuable Insights: The Global Customer Engagement Solutions Market will Hit USD 52.48 Billion by 2031, at a CAGR of 11.4%
Based on Deployment Type, the market is segmented into Mobile Apps and Web-based. Based on Component, the market is segmented into Omnichannel, Reporting & Analytics, Chatbots, Workforce Optimization, and Other Component. Based on Enterprise Size, the market is segmented into Large Enterprise and Small & Medium Enterprise. Based on Industry, the market is segmented into IT & Telecom, BFSI, Retail & Consumer, Travel & Hospitality, Healthcare, Media & Entertainment, and Other Industry. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.
List of Key Companies Profiled
- IBM Corporation
- SAP SE
- Microsoft Corporation
- Avaya, Inc. (Avaya Holdings Corp.)
- Oracle Corporation
- Salesforce, Inc.
- NICE Ltd.
- Pegasystems, Inc.
- Open Text Corporation
- Zoho Corporation Pvt. Ltd.
Europe Customer Engagement Solutions Market Report Segmentation
By Deployment Type
- Mobile Apps
- Web-based
By Component
- Omnichannel
- Reporting & Analytics
- Chatbots
- Workforce Optimization
- Other Component
By Enterprise Size
- Large Enterprise
- Small & Medium Enterprise
By Industry
- IT & Telecom
- BFSI
- Retail & Consumer
- Travel & Hospitality
- Healthcare
- Media & Entertainment
- Other Industry
By Country
- Germany
- UK
- France
- Russia
- Spain
- Italy
- Rest of Europe
Table of contents
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Europe Customer Engagement Solutions Market, by Deployment Type
1.4.2 Europe Customer Engagement Solutions Market, by Component
1.4.3 Europe Customer Engagement Solutions Market, by Enterprise Size
1.4.4 Europe Customer Engagement Solutions Market, by Industry
1.4.5 Europe Customer Engagement Solutions Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis – Global
4.1 Market Share Analysis, 2023
4.2 Strategies Deployed in Customer Engagement Solutions Market
4.3 Porter Five Forces Analysis
Chapter 5. Europe Customer Engagement Solutions Market by Deployment Type
5.1 Europe Mobile Apps Market by Country
5.2 Europe Web-based Market by Country
Chapter 6. Europe Customer Engagement Solutions Market by Component
6.1 Europe Omnichannel Market by Country
6.2 Europe Reporting & Analytics Market by Country
6.3 Europe Chatbots Market by Country
6.4 Europe Workforce Optimization Market by Country
6.5 Europe Other Component Market by Country
Chapter 7. Europe Customer Engagement Solutions Market by Enterprise Size
7.1 Europe Large Enterprise Market by Country
7.2 Europe Small & Medium Enterprise Market by Country
Chapter 8. Europe Customer Engagement Solutions Market by Industry
8.1 Europe IT & Telecom Market by Country
8.2 Europe BFSI Market by Country
8.3 Europe Retail & Consumer Market by Country
8.4 Europe Travel & Hospitality Market by Country
8.5 Europe Healthcare Market by Country
8.6 Europe Media & Entertainment Market by Country
8.7 Europe Other Industry Market by Country
Chapter 9. Europe Customer Engagement Solutions Market by Country
9.1 Germany Customer Engagement Solutions Market
9.1.1 Germany Customer Engagement Solutions Market by Deployment Type
9.1.2 Germany Customer Engagement Solutions Market by Component
9.1.3 Germany Customer Engagement Solutions Market by Enterprise Size
9.1.4 Germany Customer Engagement Solutions Market by Industry
9.2 UK Customer Engagement Solutions Market
9.2.1 UK Customer Engagement Solutions Market by Deployment Type
9.2.2 UK Customer Engagement Solutions Market by Component
9.2.3 UK Customer Engagement Solutions Market by Enterprise Size
9.2.4 UK Customer Engagement Solutions Market by Industry
9.3 France Customer Engagement Solutions Market
9.3.1 France Customer Engagement Solutions Market by Deployment Type
9.3.2 France Customer Engagement Solutions Market by Component
9.3.3 France Customer Engagement Solutions Market by Enterprise Size
9.3.4 France Customer Engagement Solutions Market by Industry
9.4 Russia Customer Engagement Solutions Market
9.4.1 Russia Customer Engagement Solutions Market by Deployment Type
9.4.2 Russia Customer Engagement Solutions Market by Component
9.4.3 Russia Customer Engagement Solutions Market by Enterprise Size
9.4.4 Russia Customer Engagement Solutions Market by Industry
9.5 Spain Customer Engagement Solutions Market
9.5.1 Spain Customer Engagement Solutions Market by Deployment Type
9.5.2 Spain Customer Engagement Solutions Market by Component
9.5.3 Spain Customer Engagement Solutions Market by Enterprise Size
9.5.4 Spain Customer Engagement Solutions Market by Industry
9.6 Italy Customer Engagement Solutions Market
9.6.1 Italy Customer Engagement Solutions Market by Deployment Type
9.6.2 Italy Customer Engagement Solutions Market by Component
9.6.3 Italy Customer Engagement Solutions Market by Enterprise Size
9.6.4 Italy Customer Engagement Solutions Market by Industry
9.7 Rest of Europe Customer Engagement Solutions Market
9.7.1 Rest of Europe Customer Engagement Solutions Market by Deployment Type
9.7.2 Rest of Europe Customer Engagement Solutions Market by Component
9.7.3 Rest of Europe Customer Engagement Solutions Market by Enterprise Size
9.7.4 Rest of Europe Customer Engagement Solutions Market by Industry
Chapter 10. Company Profiles
10.1 IBM Corporation
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Regional & Segmental Analysis
10.1.4 Research & Development Expenses
10.1.5 Recent strategies and developments:
10.1.5.1 Partnerships, Collaborations, and Agreements:
10.1.5.2 Product Launches and Product Expansions:
10.1.6 SWOT Analysis
10.2 SAP SE
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Regional Analysis
10.2.4 Research & Development Expense
10.2.5 Recent strategies and developments:
10.2.5.1 Acquisition and Mergers:
10.2.6 SWOT Analysis
10.3 Microsoft Corporation
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Segmental and Regional Analysis
10.3.4 Research & Development Expenses
10.3.5 Recent strategies and developments:
10.3.5.1 Partnerships, Collaborations, and Agreements:
10.3.6 SWOT Analysis
10.4 Avaya, Inc. (Avaya Holdings Corp.)
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.4.4 Research & Development Expenses
10.4.5 Recent strategies and developments:
10.4.5.1 Partnerships, Collaborations, and Agreements:
10.4.5.2 Product Launches and Product Expansions:
10.4.6 SWOT Analysis
10.5 Oracle Corporation
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Segmental and Regional Analysis
10.5.4 Research & Development Expense
10.5.5 Recent strategies and developments:
10.5.5.1 Partnerships, Collaborations, and Agreements:
10.5.6 SWOT Analysis
10.6 Salesforce, Inc.
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Regional Analysis
10.6.4 Research & Development Expenses
10.6.5 SWOT Analysis
10.7 NICE Ltd.
10.7.1 Company Overview
10.7.2 Financial Analysis
10.7.3 Segmental and Regional Analysis
10.7.4 Research & Development Expenses
10.7.5 SWOT Analysis
10.8 Pegasystems, Inc.
10.8.1 Company Overview
10.8.2 Financial Analysis
10.8.3 Regional Analysis
10.8.4 Research & Development Expenses
10.8.5 SWOT Analysis
10.9 Open Text Corporation
10.9.1 Company Overview
10.9.2 Financial Analysis
10.9.3 Regional Analysis
10.9.4 Research & Development Expenses
10.9.5 SWOT Analysis
10.10. Zoho Corporation Pvt. Ltd.
10.10.1 Company Overview
10.10.2 SWOT Analysis
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Europe Customer Engagement Solutions Market, by Deployment Type
1.4.2 Europe Customer Engagement Solutions Market, by Component
1.4.3 Europe Customer Engagement Solutions Market, by Enterprise Size
1.4.4 Europe Customer Engagement Solutions Market, by Industry
1.4.5 Europe Customer Engagement Solutions Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis – Global
4.1 Market Share Analysis, 2023
4.2 Strategies Deployed in Customer Engagement Solutions Market
4.3 Porter Five Forces Analysis
Chapter 5. Europe Customer Engagement Solutions Market by Deployment Type
5.1 Europe Mobile Apps Market by Country
5.2 Europe Web-based Market by Country
Chapter 6. Europe Customer Engagement Solutions Market by Component
6.1 Europe Omnichannel Market by Country
6.2 Europe Reporting & Analytics Market by Country
6.3 Europe Chatbots Market by Country
6.4 Europe Workforce Optimization Market by Country
6.5 Europe Other Component Market by Country
Chapter 7. Europe Customer Engagement Solutions Market by Enterprise Size
7.1 Europe Large Enterprise Market by Country
7.2 Europe Small & Medium Enterprise Market by Country
Chapter 8. Europe Customer Engagement Solutions Market by Industry
8.1 Europe IT & Telecom Market by Country
8.2 Europe BFSI Market by Country
8.3 Europe Retail & Consumer Market by Country
8.4 Europe Travel & Hospitality Market by Country
8.5 Europe Healthcare Market by Country
8.6 Europe Media & Entertainment Market by Country
8.7 Europe Other Industry Market by Country
Chapter 9. Europe Customer Engagement Solutions Market by Country
9.1 Germany Customer Engagement Solutions Market
9.1.1 Germany Customer Engagement Solutions Market by Deployment Type
9.1.2 Germany Customer Engagement Solutions Market by Component
9.1.3 Germany Customer Engagement Solutions Market by Enterprise Size
9.1.4 Germany Customer Engagement Solutions Market by Industry
9.2 UK Customer Engagement Solutions Market
9.2.1 UK Customer Engagement Solutions Market by Deployment Type
9.2.2 UK Customer Engagement Solutions Market by Component
9.2.3 UK Customer Engagement Solutions Market by Enterprise Size
9.2.4 UK Customer Engagement Solutions Market by Industry
9.3 France Customer Engagement Solutions Market
9.3.1 France Customer Engagement Solutions Market by Deployment Type
9.3.2 France Customer Engagement Solutions Market by Component
9.3.3 France Customer Engagement Solutions Market by Enterprise Size
9.3.4 France Customer Engagement Solutions Market by Industry
9.4 Russia Customer Engagement Solutions Market
9.4.1 Russia Customer Engagement Solutions Market by Deployment Type
9.4.2 Russia Customer Engagement Solutions Market by Component
9.4.3 Russia Customer Engagement Solutions Market by Enterprise Size
9.4.4 Russia Customer Engagement Solutions Market by Industry
9.5 Spain Customer Engagement Solutions Market
9.5.1 Spain Customer Engagement Solutions Market by Deployment Type
9.5.2 Spain Customer Engagement Solutions Market by Component
9.5.3 Spain Customer Engagement Solutions Market by Enterprise Size
9.5.4 Spain Customer Engagement Solutions Market by Industry
9.6 Italy Customer Engagement Solutions Market
9.6.1 Italy Customer Engagement Solutions Market by Deployment Type
9.6.2 Italy Customer Engagement Solutions Market by Component
9.6.3 Italy Customer Engagement Solutions Market by Enterprise Size
9.6.4 Italy Customer Engagement Solutions Market by Industry
9.7 Rest of Europe Customer Engagement Solutions Market
9.7.1 Rest of Europe Customer Engagement Solutions Market by Deployment Type
9.7.2 Rest of Europe Customer Engagement Solutions Market by Component
9.7.3 Rest of Europe Customer Engagement Solutions Market by Enterprise Size
9.7.4 Rest of Europe Customer Engagement Solutions Market by Industry
Chapter 10. Company Profiles
10.1 IBM Corporation
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Regional & Segmental Analysis
10.1.4 Research & Development Expenses
10.1.5 Recent strategies and developments:
10.1.5.1 Partnerships, Collaborations, and Agreements:
10.1.5.2 Product Launches and Product Expansions:
10.1.6 SWOT Analysis
10.2 SAP SE
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Regional Analysis
10.2.4 Research & Development Expense
10.2.5 Recent strategies and developments:
10.2.5.1 Acquisition and Mergers:
10.2.6 SWOT Analysis
10.3 Microsoft Corporation
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Segmental and Regional Analysis
10.3.4 Research & Development Expenses
10.3.5 Recent strategies and developments:
10.3.5.1 Partnerships, Collaborations, and Agreements:
10.3.6 SWOT Analysis
10.4 Avaya, Inc. (Avaya Holdings Corp.)
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.4.4 Research & Development Expenses
10.4.5 Recent strategies and developments:
10.4.5.1 Partnerships, Collaborations, and Agreements:
10.4.5.2 Product Launches and Product Expansions:
10.4.6 SWOT Analysis
10.5 Oracle Corporation
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Segmental and Regional Analysis
10.5.4 Research & Development Expense
10.5.5 Recent strategies and developments:
10.5.5.1 Partnerships, Collaborations, and Agreements:
10.5.6 SWOT Analysis
10.6 Salesforce, Inc.
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Regional Analysis
10.6.4 Research & Development Expenses
10.6.5 SWOT Analysis
10.7 NICE Ltd.
10.7.1 Company Overview
10.7.2 Financial Analysis
10.7.3 Segmental and Regional Analysis
10.7.4 Research & Development Expenses
10.7.5 SWOT Analysis
10.8 Pegasystems, Inc.
10.8.1 Company Overview
10.8.2 Financial Analysis
10.8.3 Regional Analysis
10.8.4 Research & Development Expenses
10.8.5 SWOT Analysis
10.9 Open Text Corporation
10.9.1 Company Overview
10.9.2 Financial Analysis
10.9.3 Regional Analysis
10.9.4 Research & Development Expenses
10.9.5 SWOT Analysis
10.10. Zoho Corporation Pvt. Ltd.
10.10.1 Company Overview
10.10.2 SWOT Analysis
List of Tables
TABLE 1 Europe Customer Engagement Solutions Market, 2020 - 2023, USD Million
TABLE 2 Europe Customer Engagement Solutions Market, 2024 - 2031, USD Million
TABLE 3 Europe Customer Engagement Solutions Market by Deployment Type, 2020 - 2023, USD Million
TABLE 4 Europe Customer Engagement Solutions Market by Deployment Type, 2024 - 2031, USD Million
TABLE 5 Europe Mobile Apps Market by Country, 2020 - 2023, USD Million
TABLE 6 Europe Mobile Apps Market by Country, 2024 - 2031, USD Million
TABLE 7 Europe Web-based Market by Country, 2020 - 2023, USD Million
TABLE 8 Europe Web-based Market by Country, 2024 - 2031, USD Million
TABLE 9 Europe Customer Engagement Solutions Market by Component, 2020 - 2023, USD Million
TABLE 10 Europe Customer Engagement Solutions Market by Component, 2024 - 2031, USD Million
TABLE 11 Europe Omnichannel Market by Country, 2020 - 2023, USD Million
TABLE 12 Europe Omnichannel Market by Country, 2024 - 2031, USD Million
TABLE 13 Europe Reporting & Analytics Market by Country, 2020 - 2023, USD Million
TABLE 14 Europe Reporting & Analytics Market by Country, 2024 - 2031, USD Million
TABLE 15 Europe Chatbots Market by Country, 2020 - 2023, USD Million
TABLE 16 Europe Chatbots Market by Country, 2024 - 2031, USD Million
TABLE 17 Europe Workforce Optimization Market by Country, 2020 - 2023, USD Million
TABLE 18 Europe Workforce Optimization Market by Country, 2024 - 2031, USD Million
TABLE 19 Europe Other Component Market by Country, 2020 - 2023, USD Million
TABLE 20 Europe Other Component Market by Country, 2024 - 2031, USD Million
TABLE 21 Europe Customer Engagement Solutions Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 22 Europe Customer Engagement Solutions Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 23 Europe Large Enterprise Market by Country, 2020 - 2023, USD Million
TABLE 24 Europe Large Enterprise Market by Country, 2024 - 2031, USD Million
TABLE 25 Europe Small & Medium Enterprise Market by Country, 2020 - 2023, USD Million
TABLE 26 Europe Small & Medium Enterprise Market by Country, 2024 - 2031, USD Million
TABLE 27 Europe Customer Engagement Solutions Market by Industry, 2020 - 2023, USD Million
TABLE 28 Europe Customer Engagement Solutions Market by Industry, 2024 - 2031, USD Million
TABLE 29 Europe IT & Telecom Market by Country, 2020 - 2023, USD Million
TABLE 30 Europe IT & Telecom Market by Country, 2024 - 2031, USD Million
TABLE 31 Europe BFSI Market by Country, 2020 - 2023, USD Million
TABLE 32 Europe BFSI Market by Country, 2024 - 2031, USD Million
TABLE 33 Europe Retail & Consumer Market by Country, 2020 - 2023, USD Million
TABLE 34 Europe Retail & Consumer Market by Country, 2024 - 2031, USD Million
TABLE 35 Europe Travel & Hospitality Market by Country, 2020 - 2023, USD Million
TABLE 36 Europe Travel & Hospitality Market by Country, 2024 - 2031, USD Million
TABLE 37 Europe Healthcare Market by Country, 2020 - 2023, USD Million
TABLE 38 Europe Healthcare Market by Country, 2024 - 2031, USD Million
TABLE 39 Europe Media & Entertainment Market by Country, 2020 - 2023, USD Million
TABLE 40 Europe Media & Entertainment Market by Country, 2024 - 2031, USD Million
TABLE 41 Europe Other Industry Market by Country, 2020 - 2023, USD Million
TABLE 42 Europe Other Industry Market by Country, 2024 - 2031, USD Million
TABLE 43 Europe Customer Engagement Solutions Market by Country, 2020 - 2023, USD Million
TABLE 44 Europe Customer Engagement Solutions Market by Country, 2024 - 2031, USD Million
TABLE 45 Germany Customer Engagement Solutions Market, 2020 - 2023, USD Million
TABLE 46 Germany Customer Engagement Solutions Market, 2024 - 2031, USD Million
TABLE 47 Germany Customer Engagement Solutions Market by Deployment Type, 2020 - 2023, USD Million
TABLE 48 Germany Customer Engagement Solutions Market by Deployment Type, 2024 - 2031, USD Million
TABLE 49 Germany Customer Engagement Solutions Market by Component, 2020 - 2023, USD Million
TABLE 50 Germany Customer Engagement Solutions Market by Component, 2024 - 2031, USD Million
TABLE 51 Germany Customer Engagement Solutions Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 52 Germany Customer Engagement Solutions Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 53 Germany Customer Engagement Solutions Market by Industry, 2020 - 2023, USD Million
TABLE 54 Germany Customer Engagement Solutions Market by Industry, 2024 - 2031, USD Million
TABLE 55 UK Customer Engagement Solutions Market, 2020 - 2023, USD Million
TABLE 56 UK Customer Engagement Solutions Market, 2024 - 2031, USD Million
TABLE 57 UK Customer Engagement Solutions Market by Deployment Type, 2020 - 2023, USD Million
TABLE 58 UK Customer Engagement Solutions Market by Deployment Type, 2024 - 2031, USD Million
TABLE 59 UK Customer Engagement Solutions Market by Component, 2020 - 2023, USD Million
TABLE 60 UK Customer Engagement Solutions Market by Component, 2024 - 2031, USD Million
TABLE 61 UK Customer Engagement Solutions Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 62 UK Customer Engagement Solutions Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 63 UK Customer Engagement Solutions Market by Industry, 2020 - 2023, USD Million
TABLE 64 UK Customer Engagement Solutions Market by Industry, 2024 - 2031, USD Million
TABLE 65 France Customer Engagement Solutions Market, 2020 - 2023, USD Million
TABLE 66 France Customer Engagement Solutions Market, 2024 - 2031, USD Million
TABLE 67 France Customer Engagement Solutions Market by Deployment Type, 2020 - 2023, USD Million
TABLE 68 France Customer Engagement Solutions Market by Deployment Type, 2024 - 2031, USD Million
TABLE 69 France Customer Engagement Solutions Market by Component, 2020 - 2023, USD Million
TABLE 70 France Customer Engagement Solutions Market by Component, 2024 - 2031, USD Million
TABLE 71 France Customer Engagement Solutions Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 72 France Customer Engagement Solutions Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 73 France Customer Engagement Solutions Market by Industry, 2020 - 2023, USD Million
TABLE 74 France Customer Engagement Solutions Market by Industry, 2024 - 2031, USD Million
TABLE 75 Russia Customer Engagement Solutions Market, 2020 - 2023, USD Million
TABLE 76 Russia Customer Engagement Solutions Market, 2024 - 2031, USD Million
TABLE 77 Russia Customer Engagement Solutions Market by Deployment Type, 2020 - 2023, USD Million
TABLE 78 Russia Customer Engagement Solutions Market by Deployment Type, 2024 - 2031, USD Million
TABLE 79 Russia Customer Engagement Solutions Market by Component, 2020 - 2023, USD Million
TABLE 80 Russia Customer Engagement Solutions Market by Component, 2024 - 2031, USD Million
TABLE 81 Russia Customer Engagement Solutions Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 82 Russia Customer Engagement Solutions Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 83 Russia Customer Engagement Solutions Market by Industry, 2020 - 2023, USD Million
TABLE 84 Russia Customer Engagement Solutions Market by Industry, 2024 - 2031, USD Million
TABLE 85 Spain Customer Engagement Solutions Market, 2020 - 2023, USD Million
TABLE 86 Spain Customer Engagement Solutions Market, 2024 - 2031, USD Million
TABLE 87 Spain Customer Engagement Solutions Market by Deployment Type, 2020 - 2023, USD Million
TABLE 88 Spain Customer Engagement Solutions Market by Deployment Type, 2024 - 2031, USD Million
TABLE 89 Spain Customer Engagement Solutions Market by Component, 2020 - 2023, USD Million
TABLE 90 Spain Customer Engagement Solutions Market by Component, 2024 - 2031, USD Million
TABLE 91 Spain Customer Engagement Solutions Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 92 Spain Customer Engagement Solutions Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 93 Spain Customer Engagement Solutions Market by Industry, 2020 - 2023, USD Million
TABLE 94 Spain Customer Engagement Solutions Market by Industry, 2024 - 2031, USD Million
TABLE 95 Italy Customer Engagement Solutions Market, 2020 - 2023, USD Million
TABLE 96 Italy Customer Engagement Solutions Market, 2024 - 2031, USD Million
TABLE 97 Italy Customer Engagement Solutions Market by Deployment Type, 2020 - 2023, USD Million
TABLE 98 Italy Customer Engagement Solutions Market by Deployment Type, 2024 - 2031, USD Million
TABLE 99 Italy Customer Engagement Solutions Market by Component, 2020 - 2023, USD Million
TABLE 100 Italy Customer Engagement Solutions Market by Component, 2024 - 2031, USD Million
TABLE 101 Italy Customer Engagement Solutions Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 102 Italy Customer Engagement Solutions Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 103 Italy Customer Engagement Solutions Market by Industry, 2020 - 2023, USD Million
TABLE 104 Italy Customer Engagement Solutions Market by Industry, 2024 - 2031, USD Million
TABLE 105 Rest of Europe Customer Engagement Solutions Market, 2020 - 2023, USD Million
TABLE 106 Rest of Europe Customer Engagement Solutions Market, 2024 - 2031, USD Million
TABLE 107 Rest of Europe Customer Engagement Solutions Market by Deployment Type, 2020 - 2023, USD Million
TABLE 108 Rest of Europe Customer Engagement Solutions Market by Deployment Type, 2024 - 2031, USD Million
TABLE 109 Rest of Europe Customer Engagement Solutions Market by Component, 2020 - 2023, USD Million
TABLE 110 Rest of Europe Customer Engagement Solutions Market by Component, 2024 - 2031, USD Million
TABLE 111 Rest of Europe Customer Engagement Solutions Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 112 Rest of Europe Customer Engagement Solutions Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 113 Rest of Europe Customer Engagement Solutions Market by Industry, 2020 - 2023, USD Million
TABLE 114 Rest of Europe Customer Engagement Solutions Market by Industry, 2024 - 2031, USD Million
TABLE 115 Key Information – IBM Corporation
TABLE 116 Key Information – SAP SE
TABLE 117 Key Information – Microsoft Corporation
TABLE 118 Key Information – Avaya, Inc.
TABLE 119 Key Information – Oracle Corporation
TABLE 120 Key Information – Salesforce, Inc.
TABLE 121 Key Information – NICE Ltd.
TABLE 122 Key Information – Pegasystems Inc.
TABLE 123 Key Information – Open Text Corporation
TABLE 124 Key Information – Zoho Corporation Pvt. Ltd.
List of Figures
FIG 1 Methodology for the research
FIG 2 Europe Customer Engagement Solutions Market, 2020 - 2031, USD Million
FIG 3 Key Factors Impacting Customer Engagement Solutions Market
FIG 4 Market Share Analysis, 2023
FIG 5 Porter’s Five Forces Analysis –Customer Engagement Solutions Market
FIG 6 Europe Customer Engagement Solutions Market share by Deployment Type, 2023
FIG 7 Europe Customer Engagement Solutions Market share by Deployment Type, 2031
FIG 8 Europe Customer Engagement Solutions Market by Deployment Type, 2020 - 2031, USD Million
FIG 9 Europe Customer Engagement Solutions Market share by Component, 2023
FIG 10 Europe Customer Engagement Solutions Market share by Component, 2031
FIG 11 Europe Customer Engagement Solutions Market by Component, 2020 - 2031, USD Million
FIG 12 Europe Customer Engagement Solutions Market share by Enterprise Size, 2023
FIG 13 Europe Customer Engagement Solutions Market share by Enterprise Size, 2031
FIG 14 Europe Customer Engagement Solutions Market by Enterprise Size, 2020 - 2031, USD Million
FIG 15 Europe Customer Engagement Solutions Market share by Industry, 2023
FIG 16 Europe Customer Engagement Solutions Market share by Industry, 2031
FIG 17 Europe Customer Engagement Solutions Market by Industry, 2020 - 2031, USD Million
FIG 18 Europe Customer Engagement Solutions Market share by Country, 2023
FIG 19 Europe Customer Engagement Solutions Market share by Country, 2031
FIG 20 Europe Customer Engagement Solutions Market by Country, 2020 - 2031, USD Million
FIG 21 Recent strategies and developments: IBM Corporation
FIG 22 Swot Analysis: IBM Corporation
FIG 23 SWOT Analysis: SAP SE
FIG 24 SWOT Analysis: Microsoft Corporation
FIG 25 Recent strategies and developments: Avaya, Inc.
FIG 26 Swot Analysis: Avaya, Inc.
FIG 27 SWOT Analysis: Oracle Corporation
FIG 28 SWOT Analysis: Salesforce, Inc.
FIG 29 SWOT Analysis: NICE Ltd.
FIG 30 SWOT Analysis: Pegasystems, Inc.
FIG 31 SWOT analysis: Open Text Corporation
FIG 32 SWOT Analysis: Zoho Corporation Pvt. Ltd.
TABLE 2 Europe Customer Engagement Solutions Market, 2024 - 2031, USD Million
TABLE 3 Europe Customer Engagement Solutions Market by Deployment Type, 2020 - 2023, USD Million
TABLE 4 Europe Customer Engagement Solutions Market by Deployment Type, 2024 - 2031, USD Million
TABLE 5 Europe Mobile Apps Market by Country, 2020 - 2023, USD Million
TABLE 6 Europe Mobile Apps Market by Country, 2024 - 2031, USD Million
TABLE 7 Europe Web-based Market by Country, 2020 - 2023, USD Million
TABLE 8 Europe Web-based Market by Country, 2024 - 2031, USD Million
TABLE 9 Europe Customer Engagement Solutions Market by Component, 2020 - 2023, USD Million
TABLE 10 Europe Customer Engagement Solutions Market by Component, 2024 - 2031, USD Million
TABLE 11 Europe Omnichannel Market by Country, 2020 - 2023, USD Million
TABLE 12 Europe Omnichannel Market by Country, 2024 - 2031, USD Million
TABLE 13 Europe Reporting & Analytics Market by Country, 2020 - 2023, USD Million
TABLE 14 Europe Reporting & Analytics Market by Country, 2024 - 2031, USD Million
TABLE 15 Europe Chatbots Market by Country, 2020 - 2023, USD Million
TABLE 16 Europe Chatbots Market by Country, 2024 - 2031, USD Million
TABLE 17 Europe Workforce Optimization Market by Country, 2020 - 2023, USD Million
TABLE 18 Europe Workforce Optimization Market by Country, 2024 - 2031, USD Million
TABLE 19 Europe Other Component Market by Country, 2020 - 2023, USD Million
TABLE 20 Europe Other Component Market by Country, 2024 - 2031, USD Million
TABLE 21 Europe Customer Engagement Solutions Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 22 Europe Customer Engagement Solutions Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 23 Europe Large Enterprise Market by Country, 2020 - 2023, USD Million
TABLE 24 Europe Large Enterprise Market by Country, 2024 - 2031, USD Million
TABLE 25 Europe Small & Medium Enterprise Market by Country, 2020 - 2023, USD Million
TABLE 26 Europe Small & Medium Enterprise Market by Country, 2024 - 2031, USD Million
TABLE 27 Europe Customer Engagement Solutions Market by Industry, 2020 - 2023, USD Million
TABLE 28 Europe Customer Engagement Solutions Market by Industry, 2024 - 2031, USD Million
TABLE 29 Europe IT & Telecom Market by Country, 2020 - 2023, USD Million
TABLE 30 Europe IT & Telecom Market by Country, 2024 - 2031, USD Million
TABLE 31 Europe BFSI Market by Country, 2020 - 2023, USD Million
TABLE 32 Europe BFSI Market by Country, 2024 - 2031, USD Million
TABLE 33 Europe Retail & Consumer Market by Country, 2020 - 2023, USD Million
TABLE 34 Europe Retail & Consumer Market by Country, 2024 - 2031, USD Million
TABLE 35 Europe Travel & Hospitality Market by Country, 2020 - 2023, USD Million
TABLE 36 Europe Travel & Hospitality Market by Country, 2024 - 2031, USD Million
TABLE 37 Europe Healthcare Market by Country, 2020 - 2023, USD Million
TABLE 38 Europe Healthcare Market by Country, 2024 - 2031, USD Million
TABLE 39 Europe Media & Entertainment Market by Country, 2020 - 2023, USD Million
TABLE 40 Europe Media & Entertainment Market by Country, 2024 - 2031, USD Million
TABLE 41 Europe Other Industry Market by Country, 2020 - 2023, USD Million
TABLE 42 Europe Other Industry Market by Country, 2024 - 2031, USD Million
TABLE 43 Europe Customer Engagement Solutions Market by Country, 2020 - 2023, USD Million
TABLE 44 Europe Customer Engagement Solutions Market by Country, 2024 - 2031, USD Million
TABLE 45 Germany Customer Engagement Solutions Market, 2020 - 2023, USD Million
TABLE 46 Germany Customer Engagement Solutions Market, 2024 - 2031, USD Million
TABLE 47 Germany Customer Engagement Solutions Market by Deployment Type, 2020 - 2023, USD Million
TABLE 48 Germany Customer Engagement Solutions Market by Deployment Type, 2024 - 2031, USD Million
TABLE 49 Germany Customer Engagement Solutions Market by Component, 2020 - 2023, USD Million
TABLE 50 Germany Customer Engagement Solutions Market by Component, 2024 - 2031, USD Million
TABLE 51 Germany Customer Engagement Solutions Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 52 Germany Customer Engagement Solutions Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 53 Germany Customer Engagement Solutions Market by Industry, 2020 - 2023, USD Million
TABLE 54 Germany Customer Engagement Solutions Market by Industry, 2024 - 2031, USD Million
TABLE 55 UK Customer Engagement Solutions Market, 2020 - 2023, USD Million
TABLE 56 UK Customer Engagement Solutions Market, 2024 - 2031, USD Million
TABLE 57 UK Customer Engagement Solutions Market by Deployment Type, 2020 - 2023, USD Million
TABLE 58 UK Customer Engagement Solutions Market by Deployment Type, 2024 - 2031, USD Million
TABLE 59 UK Customer Engagement Solutions Market by Component, 2020 - 2023, USD Million
TABLE 60 UK Customer Engagement Solutions Market by Component, 2024 - 2031, USD Million
TABLE 61 UK Customer Engagement Solutions Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 62 UK Customer Engagement Solutions Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 63 UK Customer Engagement Solutions Market by Industry, 2020 - 2023, USD Million
TABLE 64 UK Customer Engagement Solutions Market by Industry, 2024 - 2031, USD Million
TABLE 65 France Customer Engagement Solutions Market, 2020 - 2023, USD Million
TABLE 66 France Customer Engagement Solutions Market, 2024 - 2031, USD Million
TABLE 67 France Customer Engagement Solutions Market by Deployment Type, 2020 - 2023, USD Million
TABLE 68 France Customer Engagement Solutions Market by Deployment Type, 2024 - 2031, USD Million
TABLE 69 France Customer Engagement Solutions Market by Component, 2020 - 2023, USD Million
TABLE 70 France Customer Engagement Solutions Market by Component, 2024 - 2031, USD Million
TABLE 71 France Customer Engagement Solutions Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 72 France Customer Engagement Solutions Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 73 France Customer Engagement Solutions Market by Industry, 2020 - 2023, USD Million
TABLE 74 France Customer Engagement Solutions Market by Industry, 2024 - 2031, USD Million
TABLE 75 Russia Customer Engagement Solutions Market, 2020 - 2023, USD Million
TABLE 76 Russia Customer Engagement Solutions Market, 2024 - 2031, USD Million
TABLE 77 Russia Customer Engagement Solutions Market by Deployment Type, 2020 - 2023, USD Million
TABLE 78 Russia Customer Engagement Solutions Market by Deployment Type, 2024 - 2031, USD Million
TABLE 79 Russia Customer Engagement Solutions Market by Component, 2020 - 2023, USD Million
TABLE 80 Russia Customer Engagement Solutions Market by Component, 2024 - 2031, USD Million
TABLE 81 Russia Customer Engagement Solutions Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 82 Russia Customer Engagement Solutions Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 83 Russia Customer Engagement Solutions Market by Industry, 2020 - 2023, USD Million
TABLE 84 Russia Customer Engagement Solutions Market by Industry, 2024 - 2031, USD Million
TABLE 85 Spain Customer Engagement Solutions Market, 2020 - 2023, USD Million
TABLE 86 Spain Customer Engagement Solutions Market, 2024 - 2031, USD Million
TABLE 87 Spain Customer Engagement Solutions Market by Deployment Type, 2020 - 2023, USD Million
TABLE 88 Spain Customer Engagement Solutions Market by Deployment Type, 2024 - 2031, USD Million
TABLE 89 Spain Customer Engagement Solutions Market by Component, 2020 - 2023, USD Million
TABLE 90 Spain Customer Engagement Solutions Market by Component, 2024 - 2031, USD Million
TABLE 91 Spain Customer Engagement Solutions Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 92 Spain Customer Engagement Solutions Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 93 Spain Customer Engagement Solutions Market by Industry, 2020 - 2023, USD Million
TABLE 94 Spain Customer Engagement Solutions Market by Industry, 2024 - 2031, USD Million
TABLE 95 Italy Customer Engagement Solutions Market, 2020 - 2023, USD Million
TABLE 96 Italy Customer Engagement Solutions Market, 2024 - 2031, USD Million
TABLE 97 Italy Customer Engagement Solutions Market by Deployment Type, 2020 - 2023, USD Million
TABLE 98 Italy Customer Engagement Solutions Market by Deployment Type, 2024 - 2031, USD Million
TABLE 99 Italy Customer Engagement Solutions Market by Component, 2020 - 2023, USD Million
TABLE 100 Italy Customer Engagement Solutions Market by Component, 2024 - 2031, USD Million
TABLE 101 Italy Customer Engagement Solutions Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 102 Italy Customer Engagement Solutions Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 103 Italy Customer Engagement Solutions Market by Industry, 2020 - 2023, USD Million
TABLE 104 Italy Customer Engagement Solutions Market by Industry, 2024 - 2031, USD Million
TABLE 105 Rest of Europe Customer Engagement Solutions Market, 2020 - 2023, USD Million
TABLE 106 Rest of Europe Customer Engagement Solutions Market, 2024 - 2031, USD Million
TABLE 107 Rest of Europe Customer Engagement Solutions Market by Deployment Type, 2020 - 2023, USD Million
TABLE 108 Rest of Europe Customer Engagement Solutions Market by Deployment Type, 2024 - 2031, USD Million
TABLE 109 Rest of Europe Customer Engagement Solutions Market by Component, 2020 - 2023, USD Million
TABLE 110 Rest of Europe Customer Engagement Solutions Market by Component, 2024 - 2031, USD Million
TABLE 111 Rest of Europe Customer Engagement Solutions Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 112 Rest of Europe Customer Engagement Solutions Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 113 Rest of Europe Customer Engagement Solutions Market by Industry, 2020 - 2023, USD Million
TABLE 114 Rest of Europe Customer Engagement Solutions Market by Industry, 2024 - 2031, USD Million
TABLE 115 Key Information – IBM Corporation
TABLE 116 Key Information – SAP SE
TABLE 117 Key Information – Microsoft Corporation
TABLE 118 Key Information – Avaya, Inc.
TABLE 119 Key Information – Oracle Corporation
TABLE 120 Key Information – Salesforce, Inc.
TABLE 121 Key Information – NICE Ltd.
TABLE 122 Key Information – Pegasystems Inc.
TABLE 123 Key Information – Open Text Corporation
TABLE 124 Key Information – Zoho Corporation Pvt. Ltd.
List of Figures
FIG 1 Methodology for the research
FIG 2 Europe Customer Engagement Solutions Market, 2020 - 2031, USD Million
FIG 3 Key Factors Impacting Customer Engagement Solutions Market
FIG 4 Market Share Analysis, 2023
FIG 5 Porter’s Five Forces Analysis –Customer Engagement Solutions Market
FIG 6 Europe Customer Engagement Solutions Market share by Deployment Type, 2023
FIG 7 Europe Customer Engagement Solutions Market share by Deployment Type, 2031
FIG 8 Europe Customer Engagement Solutions Market by Deployment Type, 2020 - 2031, USD Million
FIG 9 Europe Customer Engagement Solutions Market share by Component, 2023
FIG 10 Europe Customer Engagement Solutions Market share by Component, 2031
FIG 11 Europe Customer Engagement Solutions Market by Component, 2020 - 2031, USD Million
FIG 12 Europe Customer Engagement Solutions Market share by Enterprise Size, 2023
FIG 13 Europe Customer Engagement Solutions Market share by Enterprise Size, 2031
FIG 14 Europe Customer Engagement Solutions Market by Enterprise Size, 2020 - 2031, USD Million
FIG 15 Europe Customer Engagement Solutions Market share by Industry, 2023
FIG 16 Europe Customer Engagement Solutions Market share by Industry, 2031
FIG 17 Europe Customer Engagement Solutions Market by Industry, 2020 - 2031, USD Million
FIG 18 Europe Customer Engagement Solutions Market share by Country, 2023
FIG 19 Europe Customer Engagement Solutions Market share by Country, 2031
FIG 20 Europe Customer Engagement Solutions Market by Country, 2020 - 2031, USD Million
FIG 21 Recent strategies and developments: IBM Corporation
FIG 22 Swot Analysis: IBM Corporation
FIG 23 SWOT Analysis: SAP SE
FIG 24 SWOT Analysis: Microsoft Corporation
FIG 25 Recent strategies and developments: Avaya, Inc.
FIG 26 Swot Analysis: Avaya, Inc.
FIG 27 SWOT Analysis: Oracle Corporation
FIG 28 SWOT Analysis: Salesforce, Inc.
FIG 29 SWOT Analysis: NICE Ltd.
FIG 30 SWOT Analysis: Pegasystems, Inc.
FIG 31 SWOT analysis: Open Text Corporation
FIG 32 SWOT Analysis: Zoho Corporation Pvt. Ltd.