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According to a new report, published by KBV research, the North America Contact Center Software Market Size would witness market growth of 12.6% CAGR during the forecast period (2018-2024).
The US market dominated the North America Computer Telephony Integration & IVRS Solution Market by Country in 2017, growing at a CAGR of 8.3 % during the forecast period. The Canada market is expected to witness a CAGR of 11.5% during (2018-2024). Additionally, The Mexico market is expected to witness a CAGR of 10.5% during (2018-2024).
The Large Enterprises market dominated the North America Contact Center Software Market by Organization Size in 2017, and would continue to be a dominant market till 2024. The Small & Medium Enterprises market is expected to witness a CAGR of 16.9% during (2018-2024).
The BFSI market dominated the Mexico Contact Center Software Market by Vertical in 2017, and thereby, achieving a market value of $263.5 million by 2024. The Healthcare market is expected to witness a CAGR of 13.8% during (2018-2024). Additionally, The Retail & Consumer Goods market is expected to witness highest CAGR of 14.9% during (2018-2024).
The market research report has exhaustive quantitative insights providing a clear picture of the market potential in various segments across the mentioned countries. The key impacting factors of the market have been discussed in the report with the elaborated company profiles of Cisco Systems, Inc., IBM Corporation, Oracle Corporation, NICE Ltd., 8x8, Inc., Aspect Software Parent, Inc., 3Clogic, Avaya, Verizon Communications, Inc., and BT Group.
By Component Type
By Organization Size
By Deployment Mode
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