Growth, Trends and Report Highlights

According to a new report published by KBV research, the Global Customer Experience Management Market size is expected to reach $21.3 billion by 2024, rising at a market growth of 22.0% CAGR during the forecast period.

The North America market dominated the market by Region in 2017, growing at a CAGR of 19.3 % during the forecast period. The Europe market is expected to witness a CAGR of 20% during (2018 - 2024). Additionally, The Asia Pacific market is expected to witness a CAGR of 23.1% during (2018 - 2024).

The KBV Cardinal Matrix is a visual representation about the key players in the industry. The matrix is designed considering the major strategic developments including Mergers & Acquisitions, product launches, partnership among others and the financial strength of the company in the considered years.

KBV Cardinal Matrix - Customer Experience Management Market

The Call Centers market dominated the market by Touch Point Type in 2017. The Stores/ Branch market is expected to witness a CAGR of 23.7% during (2018 - 2024). Additionally, The Mobile & Others market is expected to witness a CAGR of 24.2% during (2018 - 2024).Source: KBV Research Analysis, Company Publications and Secondary Research

The BFSI market dominated the market by Vertical in 2017, growing at a CAGR of 20 % during the forecast period. The Healthcare market is expected to witness a CAGR of 22.5% during (2018 - 2024). Additionally, The Retail market is expected to witness highest CAGR of 22.3% during (2018 - 2024).

Full Report: https://www.kbvresearch.com/customer-experience-management-market/

The market research report has exhaustive quantitative insights providing a clear picture of the market potential in various segments across the globe with country wise analysis in each discussed region. The key impacting factors of the market have been discussed in the report with the competition analysis and elaborated company profiles of Adobe Systems Inc., Avaya, CA Technologies, Inc., IBM Corporation, Nokia Corporation (Nokia Networks), Open Text Corporation, Oracle Corporation, SAP SE, SAS Institute, Inc., and Zendesk.

Global Customer Experience Management Market Size Segmentation

By Touch Point Type

• Call Centers
• Email & Web Services
• Stores/ Branch
• Social Media
• Mobile & Others

By Analytical Tool Type

• Text Analytics
• Web Analytics
• Enterprise Feedback Management Software
• Speech Analytics & Others

By Organization Size

• Cloud
• On-Premise

By Vertical

• BFSI
• Government
• Energy & Utilities
• Healthcare
• Manufacturing
• Retail
• Telecom, Media & Entertainment
• Others

By Geography

• North America
  • US
  • Canada
  • Mexico
  • Rest of North America
• Europe
  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Singapore
  • Malaysia
  • Rest of Asia Pacific
• LAMEA
  • Brazil
  • Argentina
  • UAE
  • Saudi Arabia
  • South Africa
  • Nigeria
  • Rest of LAMEA

Companies Profiled

• Adobe Systems Inc.
• Avaya
• CA Technologies, Inc.
• IBM Corporation
• Nokia Corporation (Nokia Networks)
• Open Text Corporation
• Oracle Corporation
• SAP SE
• SAS Institute, Inc.
• Zendesk

Unique Offerings from KBV Research

• Exhaustive coverage
• Highest number of market tables and figures
• Subscription based model available
• Guaranteed best price
• Assured post sales research support with 10% customization free

Related Reports:

North America Market Report

Europe Market Report

Asia Pacific Market

LAMEA Market